Rated 3 out of 5 by WearyV This place needs serious improvements
I've stayed at this hotel previously and was happy with my stay, but this time I was disappointed. I did receive a kind greeting and good service upon check in. The hotel however, was very hot or very cold temperature wise: reception area - freezing. Elevator lobbies - hot. Room was hard to regulate temperature, too. The carpets, and indeed most of the common areas seemed worn and dirty. Breakfast food in the concierge lounge was stale and tasteless.
Another word about the rooms: While it's nice t have a "suite" set up, the bedrooms are so small it's hard to maneuver suitcases in and out of the tiny, poorly-placed closet. If the living room gave up a foot of depth, the bedrooms would be much more accommodating. The rooms, themselves were really drab and depressing.
On the plus-side, this hotel does have a shuttle which was useful.
August 3, 2014
Rated 4 out of 5 by famiytravel23 nice features
overall great stay and I recommend for future travel
August 6, 2014
Rated 5 out of 5 by Connie53 Room temprature
The room could have been a little cooler
August 5, 2014
Rated 5 out of 5 by MKBeautiful Great Little Escape in the big city!
Like coming home...warm friendly people who always had a smile & a nice word to share!
Staff members were gracious even when I asked for more than I should have...with a smile!
The breakfast bars were beyond great...the selection was good even with wheat & dairy allergies!!!
August 3, 2014
Rated 4 out of 5 by Goodie19 Great hotel
The only problems that we observed was the condition of the carpeting in the hotel. It was filthy and needs to be replaced.
August 2, 2014
Rated 3 out of 5 by MrVicci Duty Room
My understanding was that 4th floor is probably a pet friendlt floor...but hallway and room needs further attention (carpet, wall, overall). My toddler had dark feet and knees after a few minutes walking and crawling around room after our arrival.
July 31, 2014
Rated 5 out of 5 by aza57 great features
the swimming pool indoor/outdoor was awesome!!!and the hot tub great!!!!if you upgrade your room you get free breakfast,it was delicious!!!! also snacks in the afternoons and unlimited drinks and fruit,,,i loved it!!!!!
July 30, 2014
Rated 4 out of 5 by Zoo16 hotel features
Hotel was fine. Pool and workout a plus.
July 28, 2014
Rated 4 out of 5 by Jeter2 Nice Hotel
Good stay with the exception of one interaction with a bartender. My wife called down from the room to inquire about wine selection and told her "my husband will come down". When I arrived at the bar to get the wine the lady said "you must be the husband". I said yes and ordered the glass of wine. She immediately got on the phone and ignored me. A minute later another bartender (lady) saw me standing there and asked if I had been helped. I said yes. Another few minutes went by and the second lady came back and filled my order (the first bartender was still engrossed in her phone call). Not sure what that was all about.
July 13, 2014
Rated 3 out of 5 by Davis5 Facility needs work but staff was terrific
This was likely at one time a beautiful facility. However, the pool & hot tub was cloudy/mildewed, the lobby had a dank/fishy smell, and as other reviews say, carpets are stained, grout in shower is cracking, etc. That said, the staff at this facility was very helpful, quick to respond, personable and professional. The coffee and food on the club level exceeded our expectations and housekeeping always did a great job. We had a good discounted price to stay here so it was a good value, however, I would not pay regular rates given how the property is maintained.
July 19, 2014
Rated 4 out of 5 by AZtraveller Happy Customer
The hotel was very clean and nice. I would definitely recommend to others looking for a place to stay.
July 26, 2014
Rated 3 out of 5 by Michael012 TOO EXPENSIVE FOR WHAT YOU GET
Great Staff and breakfast. Rooms (especially the room I stayed in) could use some attention and updating. The 11th floor hallways and carpet need to be replaced. Too many stains on the carpet. Pool was too crowded because some guests would let their friends and family in when they didn't have a room which caused the pool to be overcrowded. Could use some attention in keeping non hotel guests out of the pool so that the actual guests can be comfortable and not crowded while swimming.
Great views and staff always willing to help when I needed anything. Front desk staff was always helpful and cordial with my questions. Overall. Great stay just too overpriced for what you actually get.
July 14, 2014
Rated 5 out of 5 by mksd The staff went above and beyond
I traveled to Dallas with 2 business associates for a conference being held at the convention center downtown. The king suite was great and the executive lounge was fully stocked and provided a wonderful breakfast each morning.
The front desk and shuttle staff were outstanding!! It's because of them we will return again and again. William, Jeremy, Donte, Thomas, and Anthony delivered World Class service throughout our entire stay.
July 21, 2014
Rated 3 out of 5 by djtx Older & average at best
this is an obviously older facility, as signs of wear evident at elevator,doors, sinks, tubs.. check-in was fast & friendly. given club floor which is ok... like the choc milk but coffee machine was not functioning. the sofa bed was in bad shape, sunk in the middle, made it very hard to sleep. the main bed my mom was in was nice with soft pillows. overall ok probably will look for newer
July 22, 2014
Rated 3 out of 5 by Kip032 This hotel was not restful or clean
My linens were never changed (there was a group of holes in the sheets to mark this) the entire 4 days (3 nights) I stayed! The traffic is horrible from the highway and kept me up all night!!! The concierge room attendant was unavailable because he was smoking? On the deck outside the concierge room. It was blowing back into the room for all to enjoy.
I have been in 4 hotels in 4 weeks and this was horrible.
July 21, 2014
Rated 2 out of 5 by bv2014 Convenient hotel location
The staff that we interacted with during our quick stay in Dallas were pleasant but a few things that bothered me compared to stays at other SPG properties:
-Upon arrival, there was dirty standing water in the bathroom
-Room was not cleaned nor restocked with towels but we called down and had it taken care of by 6 pm that day
-Noticed questionable stains on the sheets of both beds
-There were loud parties next to us at 3 am in the morning
We were in town for a friend's wedding so we were not at the hotel very much, but when we were at the hotel it left a bit to be desired.
July 14, 2014
Rated 3 out of 5 by Sheri While the hotel was very nice, the staff were rude, unhelpful, and discourteous
The room itself was very nice. The sofa bed didn't have sheets or a blanket or pillow, so when asked the staff simply stated they didn't have any more. They didn't even bother to offer an alternative. There weren't any cups in the room to accomodate water, so we asked the staff for cups. They were rude and said they didn't have any. The lounge for starwood patrons was very nice with ample food and flavored water. Why couldn't the staff be as nice as the accomodations? So, if you don't need anything from the staff you would have a nice stay here.
November 2, 2011
Rated 5 out of 5 by Nuttytraveler Suite hotel
Was nice having a separate sleeping and sitting/working area. The hotel is a little worn but very clean. Deborah at check-in was fabulous! Very welcoming and was genuine - not fake/forced.
July 21, 2014
Rated 5 out of 5 by bulletthedog Location is great
I recently stayed here for my anniversary. And this hotel was great ! Now I got to the hotel a lot earlier than I expected. But they were able to check me in which was great. Room was nice and clean. It is an older hotel and you can see the ware and tear but I think they have done a great job on renovations to try and keep the hotel up to date. now people complain about the highway, let me tell you I was in the high way side and didnt hear much of anything. You have to be a super light sleeper to hear that high way. We only had two towels in the room to begin with. And my girlfriend uses two every single time. So I called for extra towels and before I knew it they were already knocking on the door with my towels. We used the shuttle services to go to the down town area which was just 5 minutes. The guy gave us alot of suggestions for lunch and attractions to go to for our day. So he made our experience that much better. Then we had orded dessert the guy said he would be up in 10 minutes, 40 minutes passed by so I called and asked what was up with my dessert he said he forgot the room number. So the chef came up himself and gave it us complimentary. And apologize for the inconvenience. Now for me that was perfect others would complain for more. Overall I plan on staying here next time we visit Dallas.
April 5, 2013
Rated 5 out of 5 by Rajesh Good hotel
* Very close to downtown, yet in a quiet area.
* Has the facilities you expect from a 3 star hotel - Nice lobby, nice restaurant, comfy internet area, gym, pool, jacuzzi, ample lighted parking, attentive staff
* Suites - living area + bedroom. Has fridge,microwave, wireless & wired internet
* parking is a $7.95 charge. All hotels nearby have parking charge. Internet is a charge.
But they pampered my family - pays to be premium member !!
November 20, 2011
Rated 2 out of 5 by maddad Dont expect to get any rest or to utilize the shuttle or even to have a dry towel at the pool
We were woken every morning by housekeeping at around 8am. I have never been woken by hotel staff unless it was by a wakeup call request, when I phoned the front desk they were very unapologetic and apathetic.
We were in town for a large event much like most of their guests at the time of our stay. The sole factor for choosing this establishment was for the shuttle to and from the Dallas Convention Center, which we were unable to utilize as it was by reservation only and was full from day one. The front desk offered to call us a cab, how nice of them.
Having children with us we utilized the pool several times and had to request towels each time as apparently they weren’t staffed for the traffic.
March 5, 2014
Rated 5 out of 5 by wooldog Good staff
Anthony (front desk) should be commended-excellent people skills and extremely helpful.
July 17, 2014
Rated 4 out of 5 by Manju Friend of Children's Hospital Families
We were recently at Children's Medical Center in Dallas for 7 nights. My husband and I took 12 hour shifts between staying with our son and getting some rest at a hotel. We started at another hotel close by and it was terrible. I called the Sheraton, told them what was going on, and they gave us a Children's Hospital discounted rate and allowed us to check in at 11 AM instead of having to wait till 3 PM to get some rest the day we switched. The staff was very hospitable and the bed was wonderful. Thank you Sheraton for helping make our situation much more comfortable and less stressful.
November 17, 2011
Rated 4 out of 5 by Aviationkiwi Nice Renovated
The location next to the highway is not the most appealing, but the hotel has been renovated and the staff is friendly and very responsive to the hotel guest needs. The $7.95 parking is excessive, especially since the lot is not secured. Overrall it was a great stay and would consider staying at this Sheraton again, but the parking fees must go.
December 21, 2011
Rated 1 out of 5 by Chuck84 Worst Experience At A Starwood Property
My stay at the Sheraton Suites Dallas was by far the worst stay I have ever experienced at a Starwood property. Upon entering the property, I was underwhelmed by the aesthetics of the hotel. At check in, I was given an incorrect room assignment. At 8:15 am I was awaken by housekeeping entering my room for no apparent reason. Finally, a water leak in my room destroyed my computer bag, computer, and client files. Now I am in a battle with management to remedy the situation. Starwood properties are fantastic hotels, just not this one.
July 7, 2014
Rated 5 out of 5 by tlmc312 Great Hotel!
The staff was extremely friendly! We called for an early check-in, and were told we could check-in any time morning! That was really helpful for us, as we had a long day ahead of us, and it was nice to be able to go back to the hotel and just go up to rest. We really enjoyed our stay!
July 14, 2014
Rated 2 out of 5 by IN123 Still needs some work
The hotel was renovated, yet still needs some work on internal items.
Shower wouldn't drain
Shower exhaust fan did not work
Beds were so so
Pricing was okay
Breakfast was good
July 15, 2014
Rated 4 out of 5 by Bishop64 Recommendations
You should alert potential guests that you charge for parking. That not inconsiderable expense was not included in the room rate.
Also, the buffet breakfast is quite expensive. I chose to eat elsewhere after the first morning because it saved me money.
July 14, 2014
Rated 4 out of 5 by Bob123 Dallas Trip
Staff was very helpful especially Tamara. Location was good and the breakfast buffet was outstanding! Biggest disappointment was the cleanliness of the pool.
January 7, 2012
Rated 5 out of 5 by Rlam67 Great stay helpful staff
Donte (SP?) was extremely helpful to me and my family during our stay in Dallas. I would definitely recommond this location to friends traveling to Dallas.
July 14, 2014