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Rated 3.9 out of 5 by 692 reviewers.
Rated 5 out of 5 by Staff was great! We had two rooms booked and the staff took the liberty of making sure the rooms were adjacent. The recent upgrades to the property are also first rate, the new hot tub with the waterfall feature is great. November 14, 2012
Rated 3 out of 5 by Nice hotel but pool service was disappointing The hotel was nice and you can tell they put a lot of $$ into upgrading the building and the amenities. We booked this hotel primarily for the great pictures of the pool area. It is set up to look like a tropical paradise, but unfortunately the service didn't match the pictures. We ordered dinner at the pool grill one night (not cheap for a family of 4) and waited over an 1 1/2 hours for our burgers and fries. We ended up having to throw most of the food away b/c my two small children fell asleep while they were waiting! Then, there was $140 gratuity added to my hotel bill the next day (keyed in by mistake I'm assuming). When I mentioned it to the front desk, they were apologetic and removed the gratuity after 20 minutes of researching the situation. However, I didn't feel like they went above and beyond to correct the situation. In a tourist area with hundreds of other hotel options, I think customer service should be the #1 priority. The hotel was fine, but I would probably choose to stay somewhere else next time based on the level of service here. No huge incentive to come back! June 3, 2013
Rated 5 out of 5 by MOM'S BIRTHDAY FOR MOM'S 96TH BIRTHDAY MY DAUGHTER, GRAND-DAUGHTER, MOM AND I WENT FOR TWO DAYS..THE POOL AREA WAS EXCELLENT WITH A TROPICAL FEEL ABOUT IT. THE ROOM WAS SPACIOUS, CLEAN AND ATTRACTIVE..WE WILL RETURN July 28, 2013
Rated 3 out of 5 by Our time at Sheraton Orlando Did not meet the expectation set by SPG and the website. Elevator out of service, guest services and registration not convenient to our building, Did not expect a daily parking fee added to room charge. March 4, 2013
Rated 5 out of 5 by service the staff at the hotel was really professional there is 2 ppl in special one of them is michelle from the front desk and adam the sales manger they both helped me alot and make this stay really pleasnet August 7, 2012
Rated 5 out of 5 by location and features are great This hotel has a GREAT pool area. Excelant breakfast buffet . Nice to park near your room. easy to get to all area attractions. Many resaurants nearby, I 4 like 2 minutes away .Hotel just remodeled . September 6, 2012
Rated 5 out of 5 by Excellent experience The Hotel and Staff were excellent and exceeded our expectations. Everyone was very friendly and courteous. The hotel was clean and fresh everyday. Hats off to Chef DeBlasio, the food was great too! April 17, 2013
Rated 5 out of 5 by Hotel has really great features We loved the room! It met all our needs. Loved the bunk beds! Also the Spa services were great! i would definitely recommend this hotel to others. The pool was great for my teens. Loved the movies!! November 28, 2012
Rated 4 out of 5 by Great after renovation Family Disney Vacation: Stayed for a week no issues just some details that need to be fixed like the room in safe was not working, the TV on demand system had not properly set up. But good overall. February 21, 2012
Rated 4 out of 5 by Great Support Staff Property looked dated from the exterior but was very impressed with my room and the entire staff. From the front desk to housekeeping, what a friendly and helpful team this property has to offer. February 11, 2013
Rated 4 out of 5 by Very good deal for the price and wonderful service Hotel is above average, especially with recent renovation. But what won me over was the level of service from the evening staff, whether at the bar or in the restaurant. Wonderful, caring people! November 7, 2012
Rated 3 out of 5 by Average Stay The hotel was in a great location. I was a little disappointed that my room door was broken. When we first arrived to the room we could not even get in. Overall it is just an average stay. September 10, 2013
Rated 5 out of 5 by Great Place Firt time at this Sheraton. It is a great location. It is next to everything from The Magic Kingdom to any Highway. The service was beyond my expectation without spending a fortune on the room. September 15, 2012
Rated 3 out of 5 by expensive stay Average service. Expensive rooms and service surcharge for everything including parking. the only good thing is its prime location in lake buena vista close to most theme parks including disney February 10, 2013
Rated 5 out of 5 by Incredible Servive - Awesom Experience This hotel far exceeded my expectations. The property is absolutely beautiful, but it was the service and attention that set it apart. The staff is friendly, attentive and just plain helpful. November 29, 2012
Rated 4 out of 5 by Dog friendly I was very happy that we could bring our dog with us. The room was conveniently located near a dog walk. December 22, 2013
Rated 5 out of 5 by Awesome place to stay Loved this hotel. Friendly staff and very clean. Loved the complimentary bus service to the different Disney parks. Many restaurants within walking distance. Will definitely stay here again. February 25, 2013
Rated 5 out of 5 by Great hotel Very nice experience at this hotel. Very comfortable beds, quiet. We had a courtyard view of the pool area which was nice. I will definitely stay here again. The staff was also friendly. February 6, 2013
Rated 5 out of 5 by Great hotel for family. Kids loved the pool area. Water was clean and warm. We got to relax while keeping an eye on them. Rooms were fantastic with bunk beds. Only issue was that the bathrooms were very small. June 18, 2013
Rated 5 out of 5 by Wonderfull updated property What a great transformation from 1 year ago, new refreshing lobby, coffee shop and bar. Two great pools, fitness center. And the SPG rooms have been updated to new comfortable ammenities May 18, 2012
Rated 5 out of 5 by Awesome Staff The staff was truly wonderful and helpful. The hotel was very clean and modern. Our family will be back for future visits to Orlando. The only downside was the food, not very tasty. May 5, 2013
Rated 4 out of 5 by Transportation Transfers to and from MCO are a costly. Call the hotel directly to get the name / number of the car service they use. I found it to be the same cost as using a name shuttle service. July 31, 2012
Rated 5 out of 5 by Friendly staff we came for a quick day at Disney then stayed overnight here. Check in was quick and easy. Rooms comfortable and great beds! Only issue was only one gate working to exit the hotel. October 30, 2012
Rated 3 out of 5 by Outside noice at this hotel The room and hotel quality was sufficient but our stay was plagued by loud truck and other similar noises below our 6th floor room. Very disturbing especially in the early morning. November 14, 2012
Rated 5 out of 5 by Clean and Convenient! This hotel exceeded our expectations. The rates were excellent, the rooms clean, and the Restaurant was excellent! The kids enjoyed the pool and the slide. October 28, 2013
Rated 4 out of 5 by Great SPG ACCOMADATIONS Excellent acccomadations, great pool for family,loved the bball pool hoops and slide..Great location.However Disney discounts were not significant and have a catch to them, August 25, 2013
Rated 5 out of 5 by Great Disney Off site Hotel I love staying here when I travel to Orlando. It's even better after the renovation. The beds are always comfortable and the pool area ROCKS. Thanks for a great stay once again. September 25, 2012
Rated 5 out of 5 by Katie at the front desk is the BEST I think she is a great employee. Katie made us feel real welcomed! URGENT WE LEFT CLOTHES 5 PIECES IN OUR DRESSER IN ROOM 1428. IT IS MY WIFE'S MARTHON SHIRT! PLEASE HELP!!!!! January 13, 2013
Rated 4 out of 5 by Staff was amazing during all the chaos I recently stayed during a large event. Despite the chaos, the hotel was very clean, orderly, prepared. The staff was very helpful and prompt. They made my stay wonderful! June 3, 2013
Rated 5 out of 5 by This is a very friendly hotel I thoroughly enjoyed my stay at your resort for our PCard Conference. The only complaint I have is the food for the conference. It was terrible and most of the time cold. February 21, 2013
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