Rated 1 out of 5 by JManiago Unfortunately can t recommend this hotel
Room rates do not correspond to poor standard of hotel. Hotel has no facilities and gives no recognition to Platinum members.
July 19, 2013
Rated 3 out of 5 by mamerst sheraton park hotel manager
Excellent concierge desk. great staff at bar,reception this time no respect but thanks any way ,and this time i felt not secure.
November 12, 2012
Rated 2 out of 5 by Mandji Good Staff of people
Graeat Staff, but hotel needs urgently restoration or good refurbishment.
Curtains, carpets, minibars, etc, are falling apart
April 4, 2013
Rated 4 out of 5 by Mike40 Great Location
Great location! The staff is one of the best I have dealt with in some time. High tea is a must do if you are with your wife.
May 1, 2012
Rated 2 out of 5 by DoctorKat Fantastic Concierge
Visit just for the fantastic concierge, Jolanta K - she went as far as lending me her watch for the day. Exceptional service.
January 14, 2013
Rated 2 out of 5 by ERIC2010 One night in Park Lane
I got my room with my wife using points earned as Platinum member whilst working in China. I do not see my famnily very often and Expecation of hotel was high but a few things were disappointing. Breakfast was not included and would have cost 25 pounds each or a forfeit of 500 points for staying at hotel. This forfeit was only mentioned by the concierge on checking out and after he had informed us that it would cost over 6000 points if not using forfeit - strange logic here!! The breakfast had a good selection but the service was not very good with staff pouring tea that was too weak imto mugs instead of cup and saucer and not providing sufficient cutlery. Plates for the hot buffet were not warmed and the hot buffet food was not hot enough and cold by the time we were half way through. Although there was an ironing board in room we had to ask for an iron. The sockets in the room were coming away from the wall and one of them would not accept the plug. Room was overlooking main road and very noisy until 3am. Being a Platinum memeber I would have expected a better located room.
The room should have been 350 pounds if I had not used points and overall I donot think it was worth this much.
October 7, 2013
Rated 1 out of 5 by zin1009 My worst stay ever in this hotel
Poor service from unfriendly staff.
Did not felt welcome at all.
Cold and noisy room.
Multiple errors on the invoice.
October 16, 2012
Rated 5 out of 5 by Jomc13 Lovely hotel with great location
Lovely Hotel in a great location. Staff were friendly and efficient. A 5* hotel that is refreshingly unpretentious.
March 11, 2013
Rated 3 out of 5 by QBANINNYC Staff and Rooms
Beware not all rooms are equally kept-up some show more wear than others. Otherwise, central local and great staff.
April 6, 2012
Rated 4 out of 5 by AP55 Great location
We enjoyed our stay but feel that SPG could offer a few more amanities like coffee in the morning to their guests.
April 5, 2013
Rated 5 out of 5 by Art21 This hotel has great location
Excellent service by the concierge, we got reservations in the best concerts and the best night clubs in London.
December 30, 2012
Rated 4 out of 5 by Rocco65 Well done!
I don't normally write reviews, but felt compelled to let you know that my stay exceeded expectations. Thanks
July 4, 2013
Rated 5 out of 5 by Peter25 Great Stay!!
My stay was phenomenal. The service was great, the room was great, the location, etc.. No complaints.
July 31, 2013
Rated 4 out of 5 by Steve Recommended
Excellent base for a visit to London - specially like the fact that they have their own secure parking.
June 12, 2013
Rated 5 out of 5 by Mascha59 It feels like coming home
I always love to come back to the Sheraton Park Lane Hotel. It would not be London without this Hotel!
December 23, 2011
Rated 3 out of 5 by tb12 Standard hotel
This hotel is OK, but doesn't equal the price. Unless you are collecting points, stay somewhere else.
January 31, 2012
Rated 4 out of 5 by Scott1966 This hotel has great people
A very pleasant stay with very friendly staff
I'd recommend the breakfast it was delicious
October 7, 2012
Rated 5 out of 5 by BXXM Excellent!
Great location, lovely hotel. We had a room with an updated bathroom and it was wonderful.
November 22, 2011
Rated 2 out of 5 by MJR29 A/C
A/C not good enough in room.Very low "force",and behind curtain so not effective at night!
September 17, 2012
Rated 2 out of 5 by RMCESH A little worn
Great location. Hotel needs updating and better staff training. Hard to justify the price.
December 15, 2012
Rated 4 out of 5 by S2013L Great Location
Good location in London for business travel. Would like to see your offering include WIFi
January 11, 2013
Rated 4 out of 5 by opymsp18 great location
great location. close to the tube. no gift shop, breakfast was very good, no complaints.
December 27, 2012
Rated 5 out of 5 by radl1982 Good typical English Hotel
This is an good hotel, it is built in an historic building in London.
August 30, 2012
Rated 2 out of 5 by stash71 Hit or Miss Service
When I stay in London, this is my go to place. The location is perfect, it is close to the underground and walking distance from the major attraction
The service however is hit or miss. Most of the time I get impeccable service which is what keeps me coming back. This last trip was the opposite.
The check in lines were long and understaffed. The initial 'non-smoking' room they gave me smelled damp and smokey. The second room they gave me was noisy, you could hear every door close and every housekeeping cart stroll by. This according to the front desk was their 'best standard room'
The front desk was often unattended and when they were there they were often unattentive.
At check out, as with check in, the front desk line was long and understaffed. I decided to wait out the line and get some coffee, when I made it back and finally checked out, the front desk wanted to charge me for an hour 'late check out'. When I first tried to explain the situation, the person was argumentative. I finally got him to to remove the charge.
I'm hoping that the level of service this go around was an exception. I would hesitantly stay at this place again, though I would keep a backup in case this type of service continues
July 17, 2012
Rated 5 out of 5 by Jeannesky JeannePL
This is a beautiful historic hotel with an amazing location. We hope to return!
January 9, 2013
Rated 5 out of 5 by Lumpy50 Home away from home !!
Professional and courteous. A most pleasant experience again . Sincere thanks
June 21, 2012
Rated 3 out of 5 by shamuu This hotel is getting old
The rooms need to be redone. They are old. The A/C , when it works, is noisy.
August 21, 2012
Rated 5 out of 5 by Gustavo Wonderful stay
Spent a week at hotel, during Olympic Games, and thoroughly enjoyed our stay.
August 12, 2012
Rated 3 out of 5 by JLondon Park Lane Hotel London
Ideal loaction but the rooms are not renovated with very old carpet on floor
May 14, 2013
Rated 2 out of 5 by MEC1 Mediocre Starwood Property
Good location. Minimally acceptable Starwood Hotel. Rooms need renovation.
July 3, 2013