Rated 5 out of 5 by rachelhavv service
the staff at the hotel was really professional
there is 2 ppl in special one of them is michelle from the front desk and adam the sales manger they both helped me alot and make this stay really pleasnet
August 7, 2012
Rated 5 out of 5 by MIMI67 MOM'S BIRTHDAY
FOR MOM'S 96TH BIRTHDAY MY DAUGHTER, GRAND-DAUGHTER, MOM AND I WENT FOR TWO DAYS..THE POOL AREA WAS EXCELLENT WITH A TROPICAL FEEL ABOUT IT. THE ROOM WAS SPACIOUS, CLEAN AND ATTRACTIVE..WE WILL RETURN
July 28, 2013
Rated 5 out of 5 by disneynut location and features are great
This hotel has a GREAT pool area. Excelant breakfast buffet . Nice to park near your room. easy to get to all area attractions. Many resaurants nearby, I 4 like 2 minutes away .Hotel just remodeled .
September 6, 2012
Rated 5 out of 5 by jvincent12000 Excellent experience
The Hotel and Staff were excellent and exceeded our expectations. Everyone was very friendly and courteous. The hotel was clean and fresh everyday. Hats off to Chef DeBlasio, the food was great too!
April 17, 2013
Rated 5 out of 5 by Debbie23 Hotel has really great features
We loved the room! It met all our needs. Loved the bunk beds! Also the Spa services were great! i would definitely recommend this hotel to others. The pool was great for my teens. Loved the movies!!
November 28, 2012
Rated 4 out of 5 by Malpensa69 Great after renovation
Family Disney Vacation: Stayed for a week no issues just some details that need to be fixed like the room in safe was not working, the TV on demand system had not properly set up. But good overall.
February 21, 2012
Rated 4 out of 5 by Theboua3234 Great Support Staff
Property looked dated from the exterior but was very impressed with my room and the entire staff.
From the front desk to housekeeping, what a friendly and helpful team this property has to offer.
February 11, 2013
Rated 3 out of 5 by dynamo nice pool and outdoor amenities
Overall a nice hotel. WiFi did not work in hotel rooms..had to go to the lobby to use. Housecleaning staff missed replenishing something every day in the room.
January 10, 2014
Rated 4 out of 5 by PaulPete Very good deal for the price and wonderful service
Hotel is above average, especially with recent renovation. But what won me over was the level of service from the evening staff, whether at the bar or in the restaurant. Wonderful, caring people!
November 7, 2012
Rated 1 out of 5 by Candie2013 Not up to SPG standards
This hotel needs alot of attention. Stay elsewhere. No water pressure, garbage cans always full and overflowing, rooms and elevators need attention. This is not Sheraton standard.
December 2, 2013
Rated 5 out of 5 by Nyorker Great Place
Firt time at this Sheraton. It is a great location. It is next to everything from The Magic Kingdom to any Highway. The service was beyond my expectation without spending a fortune on the room.
September 15, 2012
Rated 3 out of 5 by SCPV expensive stay
Average service. Expensive rooms and service surcharge for everything including parking. the only good thing is its prime location in lake buena vista close to most theme parks including disney
February 10, 2013
Rated 5 out of 5 by Travis17 Incredible Servive - Awesom Experience
This hotel far exceeded my expectations. The property is absolutely beautiful, but it was the service and attention that set it apart. The staff is friendly, attentive and just plain helpful.
November 29, 2012
Rated 3 out of 5 by Kim76 Average Stay
The hotel was in a great location. I was a little disappointed that my room door was broken. When we first arrived to the room we could not even get in. Overall it is just an average stay.
September 10, 2013
Rated 5 out of 5 by Patty55 Awesome place to stay
Loved this hotel. Friendly staff and very clean. Loved the complimentary bus service to the different Disney parks. Many restaurants within walking distance. Will definitely stay here again.
February 25, 2013
Rated 5 out of 5 by Selltron Wonderfull updated property
What a great transformation from 1 year ago, new refreshing lobby, coffee shop and bar. Two great pools, fitness center. And the SPG rooms have been updated to new comfortable ammenities
May 18, 2012
Rated 5 out of 5 by Mary Great hotel
Very nice experience at this hotel. Very comfortable beds, quiet. We had a courtyard view of the pool area which was nice. I will definitely stay here again. The staff was also friendly.
February 6, 2013
Rated 5 out of 5 by SunnyJax Great hotel for family.
Kids loved the pool area. Water was clean and warm. We got to relax while keeping an eye on them. Rooms were fantastic with bunk beds. Only issue was that the bathrooms were very small.
June 18, 2013
Rated 5 out of 5 by celestrialgal Awesome Staff
The staff was truly wonderful and helpful. The hotel was very clean and modern. Our family will be back for future visits to Orlando. The only downside was the food, not very tasty.
May 5, 2013
Rated 4 out of 5 by Airking Transportation
Transfers to and from MCO are a costly. Call the hotel directly to get the name / number of the car service they use. I found it to be the same cost as using a name shuttle service.
July 31, 2012
Rated 4 out of 5 by Tammy41 great staff, nice stay
Is this ok to put on the Sheraton Suites resorts page??
Good stay, excellent staff! Especially, @Robert Kane, the luggage attendant at Fort Lauderdale Westin knew my daughter and I would be staying in Orlando this past week for a national pageant she was competing in, for the title of Miss American Teen. He recommended this resort and made sure our stay was as carefree and lovely, as possible. He called to confirm we made it safely and was very professional, caring and fun! He was sincerely interested in our stay & our satisfaction with the resort, as well as my daughter's success! He wanted to make sure that she remembered this stay and he succeeded! My daughter didn't place in the tip 15-but She did wonderfully, and Mr Rob as she calls him, made her feel like a princess! Starwood should have more folks like this working for them! I'd like to thank him for his professionalism and helpfulness personally and hope that started recognizes what a great employee they have in him!
I would also like to mention Alex, from the front desk who was also very helpful and polite whenever we needed anything. Thanks Starwood/Sheraton
December 4, 2013
Rated 5 out of 5 by shari54 Friendly staff
we came for a quick day at Disney then stayed overnight here. Check in was quick and easy. Rooms comfortable and great beds! Only issue was only one gate working to exit the hotel.
October 30, 2012
Rated 3 out of 5 by clearwater Outside noice at this hotel
The room and hotel quality was sufficient but our stay was plagued by loud truck and other similar noises below our 6th floor room. Very disturbing especially in the early morning.
November 14, 2012
Rated 5 out of 5 by eekf Great Disney Off site Hotel
I love staying here when I travel to Orlando. It's even better after the renovation. The beds are always comfortable and the pool area ROCKS. Thanks for a great stay once again.
September 25, 2012
Rated 5 out of 5 by ERIC909090 Katie at the front desk is the BEST
I think she is a great employee. Katie made us feel real welcomed!
URGENT WE LEFT CLOTHES 5 PIECES IN OUR DRESSER IN ROOM 1428. IT IS MY WIFE'S MARTHON SHIRT! PLEASE HELP!!!!!
January 13, 2013
Rated 4 out of 5 by Odysseus Great SPG ACCOMADATIONS
Excellent acccomadations, great pool for family,loved the bball pool hoops and slide..Great location.However Disney discounts were not significant and have a catch to them,
August 25, 2013
Rated 4 out of 5 by HSANDER0814 Staff was amazing during all the chaos
I recently stayed during a large event. Despite the chaos, the hotel was very clean, orderly, prepared. The staff was very helpful and prompt. They made my stay wonderful!
June 3, 2013
Rated 3 out of 5 by Pratima Not Very Satisfied with Service and Cleaning
Out stay was nice but we were not very satisfied with the in-room service and the cleaning done. we stayed in a family suite but it was too cramped specially the bathroom
January 5, 2013
Rated 5 out of 5 by Irene This is a very friendly hotel
I thoroughly enjoyed my stay at your resort for our PCard Conference. The only complaint I have is the food for the conference. It was terrible and most of the time cold.
February 21, 2013
Rated 5 out of 5 by Jville16 UPGRADED
Got to the hotel and was upgraded to a first floor suite. Check in process took less than 3 minutes. Awesome. Could not have asked for more, thank you to the staff!!!
July 15, 2013