Rated 5 out of 5 by Sandon great hotel
Our stay at this hotel was great. The location was perfect, the rooms were clean and bright. The pool access was far away if your not in the same tower. The lobby/lounge area gets really crowded with the working business travelers staying at the hotel. The quick snack/grille was convienent also. I would definitely stay at this hotel again and recommend it.
September 24, 2012
Rated 4 out of 5 by Highdesert Excellent service and friendly staff
Overall the service at this hotel was excellent. The servers in the bar and restaurant were particularly top notch, friendly and professional. I only met one surly staff member my whole stay, and that, unfortunately, was the very unpleasant young woman at check in, so she made a pretty terrible first impression of the place. But otherwise, it was all good.
January 8, 2013
Rated 4 out of 5 by Bissli Average Service, good hotel
My room was clean and waiting for me when I checked in at 1:30pm. I was hoping to get access to the SPG lounge as I am an SPG member but the hotel was too booked, The attendant that checked me in was pretty aloof and standoffish.
I used the spa which was clean and had a lot of equipment. A couple of the treadmills need their video/audio function repaired.
May 2, 2013
Rated 5 out of 5 by DMC52 Perfect Seattle Hotel
Extremely convenient to downtown sites, shopping and restaurants, friendly and helpful staff, very comfortable room and bed, highly recommend.
June 8, 2014
Rated 4 out of 5 by Molsen1 Comfortable Stay
The room was clean and staff was very polite and helpful. Excellent suggestions for shopping and local dining.
June 12, 2014
Rated 5 out of 5 by SP2014 Best Location and Nice Staff
Best of hotel in Downton Seattle. All Corporate and shopping blocks at walking distance.
Even for leisure stay best location.
Comfortable to reach at any location even for Upcountry locations as near to bus Stop and rail stations.
Staff was very good and cooperative from helping to arrange local travel to let me catch my flight (Running late)
February 15, 2014
Rated 4 out of 5 by Dawn128 This hotel was quiet and comfortable.
There were 600 young singers staying at the hotel during my stay; however, the only time these students were noticed was when they were present in the lobby while waiting for elevators. Sleep was restful, quiet, and comfortable. The beds and pillows were superb and the hotel met the majority of my needs. I would stay there again.
March 18, 2014
Rated 2 out of 5 by Steve101999 Platinum means nothing here
I was very disappointed in recognition that I received as a platinum SPG member. I was not offered a room on a SPG floor and the room I was offered had no special amenities associated with it. Also, the food in the club lounge was horrible during both breakfast and appetizers. If I decide to stay a Starwoods member I would not chose this hotel again.
December 18, 2012
Rated 5 out of 5 by Ann70 Great room
Our room had expansive views of the city. Furniture was well placed so one could easily move around.
June 12, 2014
Rated 4 out of 5 by MDT1 Hotel
The hotel was fine but somewhat priecy compared to what other quality neighborhood reviews offered. If you need to conduct business, be prepared for many challenges as the Internet connection was very poor. I spent 24-40 minutes daily trying to log in, enter new IP addresses, etc. I became known to the IT staff daily. Made it a challenge to do work.
February 17, 2013
Rated 5 out of 5 by CarolinaCouple A great connection - Sheraton & Seattle
Quality customer service, centrally located, good views, clean rooms, attention to detail, safe and enjoyable.
June 11, 2014
Rated 4 out of 5 by danj10 custiomer service reps unresponsive at checkin
I arrived to check in at 3:00Pm and had to wait until 4:45Pm to get a room. My starwood # was not on the reservation even though I had received 2 emails prior to coming. What's wrong with this?
My mattress was beyond replacing and the pillows were worthless.
Very disappointing and not what I expect from Starwood hotels. Will not stay here again.
June 26, 2013
Rated 4 out of 5 by dasmaster1964 Overpriced room service
Overall I like this hotel however the room service menu is ludicrously overpriced compared to other hotels of a similar standard in major cities.By the time taxes and service charges had been applied my 3 small pieces of chicken and a lump of mashed potato with one vegetable side had come to nearly $40 - ridiculous for one course with no drinks!
December 21, 2012
Rated 4 out of 5 by Sanki Adamant staff!
The overall hotel met my minimal expectations. But I happened to check-in with a staff-in-training. He refuses to accommodate my requests. Other issue I experience was, shower had issues on a room I checked in. Didn't the hotel staff supposed to check everything in a room before open to the guests? You don't want to start your week with issues.
November 12, 2012
Rated 4 out of 5 by MJB422 This hotel is centrally located
Generally, it is a good thing to be centrally located. For the weekend we stayed being centrally located meant being in the middle of the Torch Light Parade which complicated traffic and seemed a bit noisy. The workout facilities were good, but the pool had too much chlorine and burned my eyes. It is a bonus to have a Daily Grill in the hotel.
July 30, 2013
Rated 3 out of 5 by terny some issues
The shower flooded the bathroom in room 860 because the curtain had no weights or magnets to keep it from billowing out. The front desk staff were slow and not too informative about basics. Valet parking was polite and efficient. Wish there was a free continental breakfast.
May 1, 2014
Rated 5 out of 5 by mj11 Great for location and business stay
This hotel is great for conducting business and for location to all downtown locations. They are also one of the few hotels left with a hospitality/club room which is great for meeting coworkers before/after meetings.
The newer rooms are great - the rooms in the north tower are a little small, but overall very comfortable.
March 11, 2014
Rated 5 out of 5 by smg28 Overall, great experience!
Nice rooms, very friendly staff, and couldn't ask for a better location if you're visiting Seattle. My only con is that you have to pay for wifi in the rooms. Even though free wifi is available in the lobby, it's pretty in inconvenient that there is an extra charge for the service in the rooms. Besides that, I enjoyed my experience very much!
February 17, 2013
Rated 4 out of 5 by phxontheroad Terrific Seattle Hotel!
The Sheraton is always my first choice when I visit Seattle 4-5 times a year. Great location, solid hotel staff and good club level, especially in the evening. Bar and restaurant staff can be slow, and bar is strangely bright with industrial-white fluorescent lighting...awful for an after work drink or to wind down at the end of the evening.
January 11, 2013
Rated 4 out of 5 by Neuropsych Sheraton Seattle
Decent meeting facilities and easy access to/from meeting areas (at least three routes)
One of the best burgers I've ever had
There was a hair in the shower
The tub wasn't draining well (but was fixed promptly)
Constant loud sound of air conditioner or vent or something from the bathroom
February 19, 2014
Rated 5 out of 5 by OJvancouver Know how to treat SPG Preferred!
I have always had a great experience at this location. Awesome club lounge and great view from the Gym.
The real reason I love this Sheraton is the way the staff treats you. They really go the extra mile for SPG members here!
Huge thanks to Matt McGuigan for making my last stay a memorable one. He is a star of that location.
February 25, 2014
Rated 5 out of 5 by Jim728 Great location and facilities
My stay at your hotel was very comfortable and well organized by staff. The facilities were conveniently located to tourist sites and the staf could not ahve been friendlier. It was traveling half way across the ocuntry that limited my sleep not the facilities.
May 5, 2014
Rated 5 out of 5 by Dredot Fabulous
Me and my new bride check in into your hotel and we were just amaze with everything, from the comport of the room to the best sleep we ever had with the bed in the room. We were also given a geat surprize with a wonderful treats. Thank you so much for ending a great day for us. We will be back, only one word can sum up our stay "Fabulous"
August 21, 2013
Rated 2 out of 5 by davidg This hotel is below average
I was expecting a more positive experience at a Sheraton. I did not find the staff willing to put in the effort to ensure a good stay and experience. The room was not very clean and the bedding was, frankly, very uncomfortable.
On a positive note, the hotel is very well located, the hotel dining and bar were nice and the lobby was nice.
April 29, 2013
Rated 3 out of 5 by DavidGEG Great Location
Great location in downtown Seattle, esp for a meeting at the Washington Convention Center (right next door). Plenty of good restaurants within walking distance.
Would have appreciated a choice in pillows (the only ones the hotel has are really, really soft) and we had intermittent problems with our room key cards needing to be recoded.
June 19, 2012
Rated 4 out of 5 by MuseumPro Rose was Great!`
Rose in reservations/front desk helped me with a special request that was a challenge. She is terrific, knowledgeable and friendly. The hotel in general was clean, welcoming and provided good service.
May 23, 2014
Rated 3 out of 5 by kimsy41 ROOM TOO HOT
My wife and I stayed for one night mid-week to dine and shop recently. Not cheap, but room was well equipped and nice view of city. Didn't like paying extra for wi-fi. Beds were comfortable, but we could not sleep because it was hot and stuffy. While you can adjust the numbers on the digital thermostat the temp stayed the same,at least 72. The high fan setting resulted in barely moving air. the windows are not operable. At 2:45am I was allowed to check a nearby room, being escorted by security who was sullen and didn't say a word to me. The other room was the same,so we ended up propping the door open for more fresh air which helped. Fortunately we were in an alcove and not along a long hallway of rooms. We were given a $30 credit for our $50 breakfast and the $11 wi-fi charge was waived. We did receive a $100 Macy's gift card in a special deal when we checked in. Because of the uncomfortable sleeping conditions we would probably not stay here again
December 9, 2012
Rated 3 out of 5 by BigEE This Hotel is in decline
I understand it is near the holiday and the staff was busy. However, the room was not made up at 400pm. Additionally, the room needed repair in the bathroom,the coffee pot and lacked sufficient towels. I needed to bring all three problems to the staff more than twice. Parking staff wass ill prepared and the elevators were overwhelmed.
December 12, 2012
Rated 5 out of 5 by Richie61 Best hotel
We always stay at the Seattle Sheraton. Great staff, nice accomodations and perfect location.
June 8, 2014
Rated 4 out of 5 by Kelda Great Club Floor amenities
Food selection was superb; however, as a member of hotel frequent guest programs, I was surprised to observe the number of persons who had access to the Club floor. I have always felt it is for the busy business person; however, there were way too many persons with too many children that took away from a totally positive experience.
November 14, 2012