Rated 4 out of 5 by Allie Great Location
I recently stayed in this Sheraton for a girls trip to Seattle. I was very pleased with the location. We were able to walk to all the places downtown had to offer. We rented a car so that we could go do some sight-seeing outside of the city. The one complaint about this hotel I have is the 44.00 a day parking fee. This is steep. Next time I would not rent a car to avoid this charge. Guests of the hotel should pay a discounted rate.
22 de Abril de 2012
Rated 4 out of 5 by Travelingconsultant11 Great staff
I stayed her every week for 3 months and the staffs really made me feel welcomed here. Special shout out to Trevor, the room service expert and Stephanie, the welcoming front desk receptionist.
If I ever come back to Seattle again, I would definitely stay in the Sheraton again.
6 de Fevereiro de 2012
Rated 4 out of 5 by WorldTraveler Clean Modern Hotel, Great Location, Iffy Service
The lobby and our room looked great, everything was sparkling, polished & clean and the location is fantastic. You can see the Market from the corner and there is shopping, the convention center, a movie theater and more all within a 1 minute walk.
The internet was only $10, but can be VERY slow at times.
The club lounge is really nice, nice views of the city, a great selection of fresh fruits and vegetables and very helpful staff.
Overall the staff were helpful, however one day our room was just never serviced even though we had called and specifically asked for it to be serviced. We came back 6 hours later and it hadn't been serviced. We called back and asked for a new set of towels and after waiting 40 minutes, had to call again before they arrived. They did apologize, but there was no offer of a point credit or other compensation.
Others have mentioned the noise problems in the room. In our room there was a interesting confluence of factors that led to a less than desirable outcome. The doors slam shut with incredible force and noise. Several times the person in the next room would leave early in the morning, creating a startling BAAM! and shaking the entire bed. Since the bed frame in our room was not securely fastened to the wall, any movement in the bed on the other side of the wall created an incessant telegraphing rattle through the wall. The thermostat also seemed to have a mind of its own.
Overall, I liked the hotel, the location is hard to beat, but I really wish I could have gotten more sleep.
30 de Janeiro de 2012
Rated 4 out of 5 by PF410 Great location & excellent staff!
The Sheraton staff are always outstanding , and the hotel lovely & conveniently located. In-room dining & service were great. My only complaint is the temperature of the room...MUCH too warm, and with no ability to adjust the temperature to a comfortable coolness.
27 de Dezembro de 2011
Rated 4 out of 5 by Winnie Parking is not very nice
I stayed here on business for two nights. I arrived by car. I wanted to leave my car outside the lobby while I check-in. I didn't want the valet attendant move my car to the garage because I had to leave right away. The attendant was very rude and demanded that I must agree to the $43 valet parking fee before I could even leave my car! I have never had any hotel told me that I cannot leave my car outside for free when I check-in. I decided I was not going to park my car at Sheraton and demanded that I want my car left out front while I went inside to check-in. I was finally told that I could not leave my car there for more than 10 minutes.
I stayed in the Union Tower. I was going to use the fitness facilities to workout after my business. I found out I had to walk through the busy lobby and go to the other side of the hotel. I wasn't going to walk back and forth and parade through the thrones of people waiting to see the gingerbread house exhibit. There must be a better way to go between the two towers.
13 de Dezembro de 2011
Rated 4 out of 5 by Coug Great Location
This hotel is centrally located, convenient to downtown activities. We have stayed at this hotel several times, yet upon departure find ourselves saying that parking is expensive and inconvenient.
We were allowed a club floor upgrade, required a $15 charge for the privilege of having access to the club lounge where we were allowed to pay for our beverages.
The room was very modern and comfortable, although the person in the adjoining room decided to rattle the door at 5:30 in the morning, then hang a hanger on it to torture us with a scratching noise. Then at 6:15 they decided it was time to slam their entrance door several times.
In summary, the hotel is lovely, the location is perfect. The rooms can be noisy if you are unlucky enough to get next to a creten.
Beverages are less expensive in the bar downstairs than in the club lounge.
10 de Dezembro de 2011
Rated 4 out of 5 by Disapponted Disappointed
We stay here every Christmas (and sometimes in between). We always stay in the club level and pay extra points. This time, the reservation was not correct (we were not in the club level) but the staff gave us access for $15. The new tower we found to be very noisy: slamming doors, road noise (11th floor), etc. It is a very central location, which is why we always stay here. Just a bit disappointed with the hassle this time. We also have never found there to be any benefit in the Gold membership with Starwood as far as upgrades.
30 de Novembro de 2011
Rated 4 out of 5 by KcmC Great location
We regularly stay at this hotel - upwards of 4 times a year. The location and surrounding area is fantastic. The hotel does a very good job overall, with one exception - the valet parking.
Being a busy hotel, with regular conferences and events, the valet parking is always congested. And as there is no self park, you are held hostage to the system. All other hotels we stay at where we use valet give you " full service" for your fee - that is, you have the convenience of calling down to have your car brought up so it is ready to go when you are. Unfortunately, this hotel cannot seem to manage this process. You cannot call for your car, you have to queue to request, and you are left standing around in the cold waiting. Not the last impression you want to leave with your guests.
Until this is remedied, there will always be a bad taste left with many guests, and their ratings will be impacted. Othe than this one issue, the hotel is terrific. Great facilities, great location, and good rates.
30 de Novembro de 2011
Rated 4 out of 5 by iadsea No Wall Street Journal
The Sheraton is an overall good hotel, even if staying in the dated but remodeled Pike tower. However, I have requested a Wall Street Journal rather than the typical USA Today multiple times (as a Platinum Member) and have never had the request fulfilled. A business hotel should have the WSJ.
22 de Outubro de 2011
Rated 3 out of 5 by ARM1 So So
The lobby, bar and restaurants are great. Room is a bit dated and the bathroom needs upgrading. Towels are cheap, no robes, terrible hair/bath products. Really like the green program in which guests can opt to skip a room cleaning for a 5$ voucher towards food (would be nicer if it could be used towards alcohol, as well). Paying 10.95 for in room wireless is pretty ridiculous in this day and age. Business travelers need internet.
13 de Abril de 2014
Rated 3 out of 5 by Willprow Nice hotel but waited forever to check in
Great location and good facilities but the check in process took over 20 minutes. I was in the Platinum line and there was only 1 person ahead of me. there were 4 other associates at the reception desk but ignored the gold and platinum guests
5 de Abril de 2014
Rated 3 out of 5 by gymrat2 Gym and Internet
The gym needs some help. None of the TV's worked well on the machines. The bikes all need tuning.
The internet access, both WiFi and landline were very flaky in the rooms.
20 de Março de 2014
Rated 3 out of 5 by nowell Poor service
I never had maid service any day I was there.
They should put my receipt under my door the day I left. I never received my billing receipt.
10 de Março de 2014
Rated 3 out of 5 by Fel53 Great Hotel
I always stay at this hotel when in Seattle and always have a great experience except this time the fitness center was closed for renovation. There was no mention on your website and no mention to me at check in. A co-worker told me who checked in at the same time, was given this information and a paper as to where he could go work out. I was very disappointed since working out while traveling is very important to me.
8 de Março de 2014
Rated 3 out of 5 by galllery why?
We were booked into a king size bed and walked into a room with two small beds, both rooms
hour and a half after being in room was shooked by housekeeping walking into room with out knocking our any warning.
placed no clean on door and housekeeping cleaned anyway.
ordered meal with fruit and fruit was green and one very small slice of it also
22 de Janeiro de 2014
Rated 3 out of 5 by Seahawks13 Lacking Simple Features
There wasn't a clock radio in the room.
14 de Janeiro de 2014
Rated 3 out of 5 by Poindexter52 Horrible night's sleep
We love this hotel, BUT, my wife and I had a horrible night's sleep. The bed was too hard to be comfortable, and the pillows are terrible. It would be wise to offer pillow options for people who need certain types of pillows for good sleep. Feather pillows are nice to the touch, but when you lay your head on them, even 2 at a time, they become hard as a rock. That is not conducive to good and restful sleep. Consequently, we woke up hourly through the night. It was a nightmare, quite literally.
5 de Janeiro de 2014
Rated 3 out of 5 by Unsatisfied2157 Underwhelmed
Sheraton has always meant great value and high quality of service/ hospitality. I'm not saying that my stay wasn't okay - it was just that. The staff were courteous and professional but overwhelmed by the volume and the quality of service suffered. We weren't offered Club rooms upon checking in and the swimming pool was overcrowded and we waited 40 minutes for towels to be replenished. Seattle is a favorite destination for me but I'll be staying somewhere else next time.
3 de Janeiro de 2014
Rated 3 out of 5 by 27Rose Company Christmas
My husband and I were invited to a night's stay for a company Christmas gathering. When we checked in we were told that our room wasn't ready yet, yet the reservation was made in advance. They tried to accommodate us with another room very far from the rest of our party, we decided to wait until the room was ready and was told they would call us when it was ready. We waited in the bar area for an hour, and no one called. Someone else had to ask if it was ready, turns out it was. I recommend the staff be a little more attentive.
18 de Dezembro de 2013
Rated 3 out of 5 by TiredOfWaiting123 Overly busy - lines and busy signals
There were lines everywhere, and the staff wasn't too motivated to get them to move fast. Busy signals and hold music constantly when calling front desk and room service. Restaurant long waits. They needed a lot more staff around... Over priced for what you got and the attention you got.
16 de Dezembro de 2013
Rated 3 out of 5 by Mini58 Sad
Really disappointed that you got rid of the hot tub. Everyone I talked to who was staying there shared the same sentiments. I know it was cost effective because you had to spend to bring it up to code, but i think we will stay places that have one. It was part of your best amenities. the pool and hot tub go together. Esp since your pool is cold, consider making the pool much warmer.
9 de Dezembro de 2013
Rated 3 out of 5 by AmandaV Horrible parking
I tend to stay at Starwood properties when I travel because I appreciate the high level of service and value these properties have to offer. While the Sheraton Seattle is great because of the location, the overall experience was disappointing this time around.
I love visiting during the gingerbread display but with this and other events going on, the parking situation was a complete disaster. I understand the cost for valet, and I expect some level of convenience when paying $46 a night for this service. I waited an hour in a line (really) around the block just to park my car. When I finally reached the hotel I asked if they were enforcing the "hotel guest parking only" sign they had displayed, but they said they weren't. It seems like guests paying $200 a night for a room plus nearly $50 dollars to park should have some level of priority. If you're staying here, save yourself the headache and self park in another garage.
All in all, it seemed as if they were not adequately staffed for their level of business during our stay. The staff were doing their best but were just stretched too thin. I was expecting more from a Starwood property.
9 de Dezembro de 2013
Rated 3 out of 5 by katnyp Nice hotel, but lots of issues
I was there on business, stayed for 6 nights total. The hotel itself is very nice, but I had a few complaints. Once again, even thought I'm top-tier SPG, I didn't get an auto-upgrade til the 2nd night and after complaining. The front desk is poorly staffed and the wait was ridiculously long. Add more agents, please! The front car area is sooooo crowded, not much they can do about the space available, but they could manage it a lot better. My biggest complaint though is about the Club Lounge. Lovely lounge, great view, but omg....crying babies? noisy teenagers? yes and yes. Why in heaven's name can't we have a lounge area that is what it should be - a quiet place FOR ADULTS to work or read or have a drink. Why does everything have to be 'family-friendly' now...it might as well be Disney. IMHO minors should not be allowed in club lounges.
8 de Dezembro de 2013
Rated 3 out of 5 by FrequentTraveler777 Poor Customer Service
The hotel is in a great location, but lacks customer service. After waiting an hour for our bags to be brought up, I contacted the front desk and they "couldn't find them". Eventually we got our bags after one and a half hours. I needed a razor and was told by the front desk "it would be right up". It arrived in 40 minutes. I had ordered flowers and was specifically told they would "be in the room between 5:30 and 6:00. They arrived at 6:30. After I checked out, I called the manager to say that even if they are short staffed and busy, customers would be very grateful for an update to the expected time of a promised service. To give a promise of immediacy or of a specific time and not deliver on that promise, shows a great lack of customer service. I subsequently contacted the hotel to talk to the manager. I was told "the manager is with a customer, would you like him to call you as soon as he's free?". I said yes. However I am still awaiting a call from the manager.
8 de Dezembro de 2013
Rated 3 out of 5 Starts at the door
When I arrived, the bell help seemed out of it. Not happy to be there...
23 de Setembro de 2013
Rated 3 out of 5 by LeeAnne32 Bad choice
Our A/C broke in the middle of the night. Although we informed staff next morning, It had not been fixed when we got back to our room in late afternoon. We had to pack up all our things and move to another building and we were told this happens often. Although it's in a great location, I would not stay here again.
15 de Setembro de 2013
Rated 3 out of 5 by TravelingFromBoston Comfy Bed
Location to the convention center is ideal but so are other hotels. Apart from the friendly staff (minus the Concierge who wasn't so friendly) I had a pleasant stay. If I were to choose whether to come to this hotel or the ones down the street, I would probably go else where.
5 de Setembro de 2013
Rated 3 out of 5 by Imaperfectionist Convenient to everything I wanted to go to
This is the 3rd year we've come for the Seattle Gift Show. Overall we both found the Sheraton preferable in every category except for the room service food. We ordered room service twice. The first time the cheeseburger was not very tasty. The second time we ordered a filet and it had fat and gristle which a filet should never have either one, especially a $42.00 filet!!!!
21 de Agosto de 2013
Rated 3 out of 5 by biehl uncomfortable bed
My husband and I have stayed in the Seattle Sheraton many time but this time the sheets on our bed were very very stiff and itchy. it was like they were starched. Also the bed was very hard
5 de Julho de 2013
Rated 3 out of 5 by KPGuest Upgrade
The Hotel rooms need an upgrade in quality
My toilet broke when i was staying there
The rooms are old and a bit musty
4 de Julho de 2013