Rated 2 out of 5 by Sheraton2011 Room condition was unacceptable
As a result of SPG's failure to credit my 3 for 1 promotional points as promised, I was forced to transfer from the Manhattan (4 star) to the Sheraton (5 star) to a handicap accessible room a few days before my trip. Being a 5 star hotel I was shocked to find that the room was in horrible condition. The drapes were hanging and missing hooks which did not allow me to close them all the way and the swtich to raise the shade was broken. The radiator had peeling paint and worst of all, the bathroom had broken handles and was in the worst condition I've ever seen; and was more like a cheap motel than a 5 star hotel. Needless to say, I was appalled.
December 13, 2011
Rated 4 out of 5 by Martin212 Holiday in NYC
In excellent position, all facilities in hotel as expected by a Sheraton hotel. Seems to be run professionally.
November 19, 2013
Rated 5 out of 5 by Al1900 Great Location
So close to Times Square but not in the madness of it. Also, th egym was one of the best I've seen in a hotel. I'd stay again in a second
January 11, 2013
Rated 5 out of 5 by normanbridge Personal Service
I wanted to mention the Warren and Jon of the staff made our stay in NYC friendly and persoanble. We greatly appreciated their kindness.
February 11, 2013
Rated 5 out of 5 by Girlsweekend Great weekend trip
All Staff was very accomdating and made every attempt possible to please us. Especially Felicia in Customer Care, Thank you all so much.
November 1, 2012
Rated 5 out of 5 by JJ81 Excellent service
Our recent stay at the Sheraton New York Times Square was very good. We had a club room and enjoyed the complimentary breakfast daily and hors d'oeuvres in the evening. We had the pleasure of meeting the VIP supervisor, Jorge Leiva the first night in the Club Lounge. He was so friendly and attentive to our needs. Each day that we saw him in the hotel he greeted us personally. He is an excellent employee and deserves to be mentioned. Overall we had a wonderful stay!
June 3, 2014
Rated 2 out of 5 by Unsatisfied15 Poor service culture
With the exception of the cleaning staff and conference facility management, the service culture in this property is abominable.
Arrived at 3:00 PM to find my room was not ready. Returned at 5:00 to learn that it still wasn't ready as the previous guest had a late checkout. problem was that no one checked the room to learn that the guest had departed (only then did the cleaning crew get started). I finally got in my room at 10:30 that night...
June 5, 2014
Rated 2 out of 5 by Freqtrav22 Club hours
Club hours are too short in the morning (7:00-9:30). Most other clubs are open until at least 10:00 am and frequently 11:00 am.
August 12, 2013
Rated 3 out of 5 by KG82 Sheraton NY Times SQ
Average business hotel, expensive for what it is - price purely generated by its great location.
November 25, 2013
Rated 4 out of 5 by Fifo2008 Additional Charges
Good location, accomodations and facilities. Front desk staff could be a little bit more polite.
November 22, 2013
Rated 4 out of 5 by Mugsy2 Elevators/Stairs
The only glitch was the elevator back up and the fact the stairs were not open for use.
December 2, 2013
Rated 1 out of 5 by Esube worst hotel ever
I would not recommend this hotel for anyone. The staff were unproffesional, slow, mean.
December 2, 2013
Rated 4 out of 5 by Alex801 Perfect Location
Walk to Ed Sullivan Theater, Times Square, great restaurants, and Broadway plays. Easy transportation from subway to taxi.
March 4, 2013
Rated 5 out of 5 by DeeCee Top rating earned
Room great as expected but staff and convenient parking better than expected in this excellently located mid-town hotel.
January 28, 2013
Rated 5 out of 5 by lisa58 Love the location
a little busy/noisy with groups but very quiet in the room. breakfast buffet was amazing!...so good - great selections.
June 28, 2013
Rated 5 out of 5 by Crump3 US Open Trip
Very comfortable room. Clean. Friendly. Well Located. I highly recommend this hotel to those traveling to Manhattan
September 3, 2013
Rated 4 out of 5 by John112013 NYC
Nice Stay - got at least 8 bills emailed for the same amount. They need to check their system.,
November 13, 2013
Rated 5 out of 5 by NYCSeptember Conveniently located
Great hotel - just steps away from the Subway and good restaurants within walking distance. A pleasurable stay.
September 11, 2013
Rated 5 out of 5 by jane156666 Great location
The hotel is in a great location and excellent facilities. Staff really friendly and would happily stay there again.
January 18, 2013
Rated 1 out of 5 by DisappointedLoyalist This hotel charges for storing luggage
Very bad attitude of the staff. Very disappoinbted with their charges for storing luggage even only for few hours.
April 26, 2013
Rated 5 out of 5 by Frank41 courtesy of staff makes your stay a pleasant one
Very courteous, professional and willing to help staff at reception is really something unusual elsewhere, thanks.
January 7, 2013
Rated 5 out of 5 by Krissy Girls Night Out in NYC
This Sheraton never disappoints, rooms are always clean and well appointed. The breakfast buffet is fabulous.
August 21, 2013
Rated 5 out of 5 by JeffTz Bathroom linens
Everything was great except the bathroom linens. They smelt like they were sour and made the bathroom smell.
June 9, 2013
Rated 2 out of 5 by Sore122 Worse than past stays
This hotel has gone downhill. Bed was old and uncomfortable. Radio did not work--no battery. TV with poor reception. Staff did not fulfill promises made in honor of our wedding anniversary. This used to be a much better hotel. At least in the past I had better rooms, beds, TVs and radios.
June 11, 2014
Rated 5 out of 5 by Mark82 This hotel is right in the heart of Times Square
Great hotel that is bustling! Has great rooms and many have been updated and have a newer look and feel.
July 18, 2013
Rated 5 out of 5 by RfSTWO People very helpful
We found your entire staff to be friendly and helpful, particularly breakfast servers and help desk
April 22, 2013
Rated 5 out of 5 by brigantine1331 location location location
The location was right in the heart of the the city. Staff was great. Right at the the subway stop.
January 21, 2013
Rated 2 out of 5 by Allikat This hotel was ok
This was selected by corporate, the room was not up to the standard of other Starwood hotels.
August 12, 2013
Rated 5 out of 5 by wenonly1 I love this Hotel
Everything exceeds my expectation, and it's centrally located. I would recommend it to anyone.
December 4, 2012
Rated 3 out of 5 by Raymond1958 Good location
The Hotel is well located, but the room and faclity would need a little more tneder care.
May 31, 2013