Rated 5 out of 5 by Paul81 Nov getaway
Sheraton Waikiki is the best property on Waikiki.
The amenities and staff are second to none.
The property is centrally located, we didn't have to rent a car.
Always a great place to vacation.
November 18, 2013
Rated 1 out of 5 by 310Katie Too crowded and facilities are not adequate for number of rooms.
I would not recommend this hotel to anyone. The adult pool is uncomfortably crowded and the area around it is not kept clean. The hotel's beach access is also inadequate. Will never stay here again.
September 5, 2013
Rated 4 out of 5 by Terminator2014 Favorite Hotel in Waikiki
Great hotel for adults or family. Centrally located with all the usual amenities needed at a resort. The workout facilities very nice and the beach and ocean view from the pool area is spectacular.
February 17, 2014
Rated 5 out of 5 by SDGirl Excellent Experience!
The views were awsome and the staff, friendly and attentive. This is my second stay at the Sheraton Waikiki and their service and attention to detail is consistant. I look forward to my next visit.
September 18, 2012
Rated 1 out of 5 by Mark128 Disappointing hotel and unfriendly staff
This burro us simply too big for the facilities it has. Pools were packed and water dirty as it seemed filters simply could not keep up with sunscreen etc from swimmers. We could not see through the water. Kids pools had slides only for under 4 feet and attendant screamed at my kids who did not know rules. Only attention we got at main pool was an attendant running over to tell my kids they weren't allowed there as under 16 which leaves a small packed pool where all you could hear was parents telling kids to stop peeing. Staff in general were surly and gave impression that customers were annoying. Cold water dispenser by pool never had any water in it. Lady at platinum SPG checkin, when asked why we had no to robes in room, told me I was only platinum guest and not a club guest and only club guests got robes. First time platinum has been so dismissed
Food is expensive and average. Only exception to all the is a good club lounge with very helpful and friendly staff in the lounge itself.
Our Rooms had litter we had to pickup in the corner.
Not a great stay and would not recommend hotel
August 19, 2013
Rated 5 out of 5 by Ella A memorable visit
A welcoming reception, great service, topped with a breathtaking ocean view from our room.
We only wish the pool was a bit warmer for our little one to enjoy more.
Cannot wait to return.
February 26, 2013
Rated 4 out of 5 by BlueSky888 unexpected experience
Thank you very much to let us stay an excellent room.
We totally enjoyed it and would like to come back again.
I look forward to your professional and genuine kind care.
July 2, 2014
Rated 4 out of 5 by Mary70 quick trip
This Sheraton was a perfect place for a quick get away for a business meeting combined with some leisure time. Nice pools, not really a good beach location but plenty of beach access in the area
December 7, 2012
Rated 3 out of 5 by John21 Shower Curtain Smells
I stayed 1-night in an ocean view room on June 19, 2012 and although the stay was good, the shower curtain smelled moldy. This smell dominated the whole hotel room, so it was not that pleasant.
June 23, 2012
Rated 5 out of 5 by Pulelehua1968 Excellent Location and Amenities
This is a wonderfully managed hotel with a highly knowledgable staff. The Activities and amenities are unbelievable and the rooms were very clean. Mahalo nui loa for the wonderful hospitality!
February 2, 2013
Rated 5 out of 5 by Moto529 Excellent hotel
Our stay was excellent. Rooms were nice and clean. Pools were excellent. We were glad they had a small snack shop with fair prices. Fitness center was very nice and clean with great equipment.
December 20, 2012
Rated 4 out of 5 by SeiShuNatsu This hotel provide great relaxation
Very nice location for shopping, beach, pool, restaurants. Easy to access to beach and pool. For familiy it's really nice place.
August 8, 2014
Rated 5 out of 5 by jack83 one of the finest in the world
My wife and I thoroughly enjoyed our recent stay with you and would certainly stay again. All of the personnel were extremely courteous and very friendly. It was a pleasure staying with you.
May 29, 2012
Rated 5 out of 5 by Joyce0314 There is no place else to stay but here!
If U want to feel Special and to feel Like a Princess U better check in this Location as fast as possible!
No need to look anywhere else
Nothing to even think about!
Hands Down this is it!
November 23, 2013
Rated 5 out of 5 by Cap333 This is one of the most wonderful resorts on Waikiki
The staff, service, food and overall feeling of this resort is 10 out of 10. I recommend this resort to all wanting a superbly beautiful vacation or business trip.
July 3, 2014
Rated 2 out of 5 by JDreal below average
Requested a room with 2 doubles.None available. Dirty tile grout in bathroom.Woodwork in disrepair and needs paint. No dresser draws to store clothing. Not even close to Sheraton standards.
July 15, 2012
Rated 5 out of 5 by JONTEE GREAT PLACE TO RELAX AND WIND DOWN
This hotel is exceptional with respect to service in all departments. There is also a great holiday and relaxed atmosphere throughout the hotel. It is a wonderful place to have a break.
April 10, 2014
Rated 4 out of 5 by KimD13 Ideal location and friendly staff
My mom and I arrived at the Sheraton for a 5 night stay. We were offered a complimentary upgrade to an ocean view room after my original booking in a partial ocean view room. The girl at the front desk (didn't get her name) was very nice and accommodating. I could not ask for better service.
Although the rooms are basic and could use upgrades, we had a wonderful time and enjoyed our room to the fullest. The room was clean and the views were to die for! Room service was prompt and the staff was very friendly.
We saw TURTLES swimming in front of the infinity pool almost every day of our stay. We also had a great view of Diamond Head and the pool area.
I read some people had issues with "thin walls". We were lucky not to have this issue. We were on the 7th floor. I slept like a baby and I'm generally a light sleeper.
Only negative....there was a couple of people smoking on their balcony during our stay. I'm a non-smoker and had to return to my room for 10 minutes after enjoying coffee on the balcony to avoid the disgusting smell. I think it would be nice for the hotel to post a "non-smoking" sign on the balconies if they are indeed a non-smoking area. What I consider a smoking "issue" would not stop me from staying at this hotel again.
I certainly recommend this hotel for couples, families and general travel.
Thank you Sheraton for a wonderful stay!
September 26, 2014
Rated 2 out of 5 by Rickkl Sheraton Waikiki review
Great location and pool, but rooms and hallways are in need of refurbishment. No lounge acces for other than Platinum members and only limited time per day. No 4 pm late checkout possible.
December 12, 2012
Rated 5 out of 5 by ShoNuff808 Aloha Spirit
The staff at this hotel truly demonstrate the Aloha Spirit. Kai market was wonderful! And there's no better experience than enjoying a cocktail while floating around in the infinity pool!
December 9, 2013
Rated 4 out of 5 by jbbromfield787 Lovely view!
My room was great! The girl at the front desk was more than wonderful. The overall cleanliness of the room was great, but there was A LOT of long black hair on the floor in the bathroom.
March 26, 2013
Rated 4 out of 5 by Denise60 This Hotel had great features
The hotel was great, I think the rooms need updating though, we had a large group travelling with us and we all agreed the facilities were great, the children were well catered for also.
August 19, 2013
Rated 5 out of 5 by Hermitclub Excellent hotel
My recent stay at the Sheraton Waikiki exceeded all of my expectations. The renovations were beautiful and staff friendly and attentive. Will definitely stay here next time I visit Oahu.
July 15, 2013
Rated 5 out of 5 by SuperGrammie Perfect
I was unsure about coming to Waikiki as I love the other islands....This Starwood Hotel is wonderful. From the grounds, location, sevice everything. Everything was MORE than I expected.
February 19, 2012
Rated 3 out of 5 by Janet73 Great spot
Our view was spectacular except when we wanted to sit down on our deck. The cement wall on the deck is not good to see through. The infinity pool is awesome. The Staff were very nice/.
April 5, 2013
Rated 3 out of 5 by bs1111 Large Hotel
This is a very large hotel, lots of people.
Check-in long line as was check-out.
Close to shopping & restaurants.
Bell people were very helpful and nice.
Friday night the RumFire Bar is very loud we were on 8th floor and the noise was over the top till late that night. Saturday night, there was a prom and late at night 2 prom goers pounded on our door giggling and saying they were 'room service' plus they were running up and down the hallways later. Our friends down the hall from us called the front desk but didn't seem to help. Adult pool nice if you can get a chaise lounge. Family pool didn't seem to have any empty lounges either. We went over to the Royal Hawaiian for lunch one day and they can do a direct room charge there. Had breakfast there following morning. Decent food and service was good at RH. Not so noisy. Only had 1 meal at hotel -at theEdge Bar (lunch) pleasant enough, service satisfactory. Drinks at RumFire, service a bit inconsistent.
Enjoyed the hula and lei making classes.
This hotel doesn't have a gym or I didn't find it.
Good hotel for families, very busy. Would maybe stay there again.
May 2, 2014
Rated 4 out of 5 by JOKE Very clean
Great pools and spa. Room was clean, fresh and bed was wonderful. Sound proofing walls were a plus. The hotel restaurant menu was very limited and not many options for a large family.
July 30, 2012
Rated 2 out of 5 by Shannon1975 Very Disappointing
We have stayed in Sheraton Hotels all around the world and this has to be the worst! Over priced, over crowded and very rude staff!
Put me off ever staying in another Sheraton Hotel.
January 6, 2013
Rated 1 out of 5 by Blizz substandard hotel
Staff not interested in there jobs annoyed when asked questions then not listening would not only not recommend would advise others not to stay there and we were guests of Maui Jim
October 28, 2013
Rated 4 out of 5 by sparkyjr Nice hotel but missing furnishing touches
Great hotel with great staff. However, room renovations leaves it lacking. The room is so sparse that there is no couches. Drawers are replaced by shelves in the closet. Seriously?
April 15, 2013