Rated 5 out of 5 by LAGal Great customer service
I got myself in a pickle and the front desk manager Kia was fantastic. She went beyond the call of duty to help me and for that this hotel has my loyalty. Overall, this is a wonderful place to stay while in London.
21 de Junho de 2013
Rated 5 out of 5 by santri1969 Great central London location
I have stayed at the Park Lane multiple times and have enjoyed the High Tea, the colonial rooms, upgraded always - good SPG platinum benefits. Facilities and rooms need an upgrade - rather old and worn out.
16 de Junho de 2013
Rated 5 out of 5 by Murphyxx Outstanding experience
High class hotel in a great location. The concierge staff are superb.
13 de Junho de 2013
Rated 5 out of 5 by Roadman1 Park Lane is a gem
The ambience at the Park Lane is just what one needs after travel or a busy day in the city. Staff are great, and go the extra mile. Everyone from check-in, concierge, security, housekeeping, bell staff, Palm Court --are caring and excellent. Room was comfortable, bed was great, bathroom elegant.
28 de Maio de 2013
Rated 5 out of 5 by ZR11 Excellent stay!!!
I spent 5 days in this hotel with my wife. Excellent view from the room overlooking Green Park. Staff was very kind and honored my SPG membership level.
Breakfast superb, Shepherd Market with nice and cosy restaurants just one corner away.
I was reading with slight concerns the reviews before I booked this hotel - I was ensured by Ms Kuras that they will pay attention to my room allocation. Thank you, it was indeed a memorable stay!
28 de Maio de 2013
Rated 5 out of 5 by JoeNYC Beautiful location, excellent facilities
My fiancée and I stayed at the Park Lane following a long week of travels throughout Central Europe and it was PERFECT for 24 hours in London. The hotel is centrally located so we could easily walk to shops, restaurants, Buckingham Palace, parks, etc.
Terrific experience, I would highly recommend.
23 de Maio de 2013
Rated 5 out of 5 by Edward8 Small things
The overall experience was great. There were a few small things however. The stopper in the sink was broken. There was an ironing board but no iron. The room 424, was excellent however it was noisy due to trash pick-up in the early mornings and the service carts being stored outside the room. The staff was outstanding and responsive and overall the room and stay was excellent.
15 de Maio de 2013
Rated 5 out of 5 by rabbit Location, Location
This hotel is within easy walking distance of many sights, parks and restaurants. It is also very close to a metro line station, Green Park,
The hotel service was congenial. The food in the Citrus restaurant was very good, and there is a very comfortable area for drinks and afternoon tea. The hotel room was quite large and comfortable. I would definitely stay at this hotel again..
9 de Maio de 2013
Rated 5 out of 5 by Cr11 Very nice Hotel
We stayed at the Hotel the first time and it will not be the last.
We had a nice room for three guests and it was big and nice.
Some guest say it is old but I guess it depends how you look at it. I think it is old English Charme.
We loved the Hotel and would especialy like to thank Richard, Ricky and Antonio for their extensive help.
We had a great vacation and will be back.
8 de Maio de 2013
Rated 5 out of 5 by Cathy Outstanding location and staff--beautiful rooms
We truly enjoyed our week in London and at this hotel. The staff were outstanding--the Concierge, reception, breakfast room particularly. All were knowledgeable and patient.
3 de Maio de 2013
Rated 5 out of 5 by Slualum Under-rated?
I was nervous about staying here not knowing London and the inconsistent reviews so my expectations were tempered, but after a three night stay there, all I can say is Wow!
Great location. Great price. I was upgraded to the Chlesea Suite (room 328) which was HUGE and comfortable. I was advised that it was next to the elevator so I can see that the noise may have disturbed some people, but thought the noise was minor (I tend to keep the TV on).
The Palm Court seems understaffed, but I didn't mind because I wasn't in a rush, but I imagine for someone in a hurry, that the service might have been an issue.
Overall. Excellent and a place I'll return to for sure!
3 de Maio de 2013
Rated 5 out of 5 by WendyS A London Experience
Beautiful architecture from London buildings at their best.
The staff are some of the friendliest of any hotel (a feature of Sheraton Hotels around the world in my experience).
After a hard day in Bond Street we were ready for bed to watch The Voice at 7pm and ordered room service. Second to none! Beautifully served and we giggled like children and will go to bed early next time just for the same experience.
30 de Abril de 2013
Rated 5 out of 5 by dennis excellent management
The manager, Mr K Quinn, was exceptionally accommadating. He has
a great since of humor. He even greeted
us when we arrived. We have staying at
many Starwood properties. All the services
we required at this hotel were excellent. We were in London for nine nights and we will definately come back again to stay at this hotel.
30 de Abril de 2013
Rated 5 out of 5 by FTL2k Great experience
I'm a regular at Sheraton Park Lane (over 20 stays so far) and I've decided to write a review that would summarize my experiences here.
As mentioned in many reviews here it is true that the hotel is in a perfect location - just few minutes walk from Picadilly Circus, Westminster, Hyde Park, Oxford Street etc. It is placed in an almost 100-year old building, which has both advantages and drawbacks. It is great if you want to experience the old-school London, because all the interiors and rooms in the hotel are arranged to match the 1920's style which makes it pretty unique. On the drawback side - it probably affects things such as heating / air conditioning effectiveness and sound-proofing of the rooms (some of which can get a bit noisy, especially when close to elevator shafts). That said, I have to admit that I've never had any issue if I've found a room not suiting my needs and asked the reception staff to change it.
Overall I've had a great experience staying there, with good facilities, attentive and helpful staff (especially front desk) and very good Platinum recognition.
26 de Abril de 2013
Rated 5 out of 5 by jogb great location with a british style
Excellent place for a business or holiday stay. Rooms with park view are awesome and stilish.
Staff will always meet your needs.
20 de Abril de 2013
Rated 5 out of 5 by Gilly Smashin' Hotel
Location great. Breakfast great. Cocktail bar and harpist absolutely fantastic. All staff very nice and welcoming. room beautiful (suite 548 I think) - only negative was that the air conditioning didn't work properly (warm air when it should have been cold, and the knobs not working).
19 de Abril de 2013
Rated 5 out of 5 by Tony Kind and helpful staff
unfortunately slipped on the stairs while entering the Tube and broke my elbow. Hotel Manager Andrew and Concierge Jolanta were exceedingly helpful once I returned to the hotel. They called around to various hospitals and arranged for a taxi to take me to St. Thomas' emergency room. They were most kind and helpful in assisting a foreign visitor suffering from a painful fracture.
17 de Abril de 2013
Rated 5 out of 5 by YQRPlat Fantastic family stay - great rooms and a great team
We just completed an excellent six-night stay at the Park Lane hotel as a family of 5. The property was excellent and accommodated us with large, nicely-appointed connecting rooms. It was a perfect combination of space, modernity and privacy for a larger family - unusual in central London.
The staff were exceptional. The GM, Kieran, worked with us in advance to ensure our room needs were met, making specific recommendations that were proved very useful. Housekeeping helped us with an unfortunate incident with our daughter. The excellent concierge team helped us do everything from mail a letter to make reservations for us.
The location is an obvious advantage. It was wonderful to be able to walk out of the hotel and hit Green Park in one direction and Shepherd Market in the other.
Overall, we had great rooms and a great stay.
Lastly, a word about the breakfast buffet. It's one of the best we have experienced in our travels, full of fresh and healthy options as well as an excellent Full English.
We will return.
13 de Abril de 2013
Rated 5 out of 5 by erics Bags of charm and great customer service
Just returned from a two night stay and had a great time. Service throughout was both friendly and very efficient. Ate at Citrus where the food was excellent and at very reasonable price. Room was spacious and spotless, Bed was one of the best I have ever slept in. Great location and easy walking distance of Buckingham Palace and many other attractions. Will definitely return.
10 de Abril de 2013
Rated 5 out of 5 by PamplonaEric Outstanding Service and Comfort
We arrived at the hotel after an all night flight and were able to check-in upon arrival at the hotel. We received a room upgrade, however there were issues with the Internet connection. One of the hotel staff, Andrew, assisted with troubleshooting the issue. He was the consummate professional who did everything to assist us. This included moving us to another room where the wireless Internet was functioning properly.
The bed was very comfortable and we slept extremely well.
The drinks at the hotel bar were very good and the service excellent.
Everyone at the hotel made us feel at home. It was a delightful stay. many thanks!
8 de Abril de 2013
Rated 5 out of 5 by Saller This Hotel does have great features
excellent service and great location
17 de Março de 2013
Rated 5 out of 5 by KDH09 I can't wait to return
The hotel staff was amazing - friendly, helpful and welcoming. The concierge offered great recommendations and were always happy to answer my (many) questions.
Your front desk staff is great, I would like to personally thank Roman for his assistance during my stay.
I highly recommend your hotel and I plan to return in the near future.
11 de Março de 2013
Rated 5 out of 5 by Jomc13 Lovely hotel with great location
Lovely Hotel in a great location. Staff were friendly and efficient. A 5* hotel that is refreshingly unpretentious.
11 de Março de 2013
Rated 5 out of 5 by Kags02 Excellent
Lovely period features, very comfortable hotel in a great location. Would have no hesitation in recommending, we had a very enjoyable stay.
4 de Março de 2013
Rated 5 out of 5 by javaz Nice hotel and very good location
It was my second time at the hotel, and the experience was much better than before, very fast at check in there was an argentinan guy really kind and efficient , I am platinum member and I was upgrade to a very nice room
25 de Fevereiro de 2013
Rated 5 out of 5 by London2013 Excellent stay and excellent service!
I had a wonderful stay at the Park Lane Hotel, which was a surprise for my wife.
The room was great, and very spacious, and the staff were very very helpful in assisting with my efforts for surprise - From the waiters in the bar, the concierge, and restaurant gave me fantastic treatment, and made sure we were looked after!
What a great stay, and I am certainly in the good books with the wife!
Thanks very much!
18 de Fevereiro de 2013
Rated 5 out of 5 by marsita we had a most enjoyable stay at the Park Land
The hotel is in a great location near a tube stop and Green Park. The staff recognized my starwood level and we received a room upgrade to a suite. The staff was very attentive and we had a lovely time having high tea in the Palm Court restaurant. There was a harpist who played during the tea.
3 de Fevereiro de 2013
Rated 5 out of 5 by Aussiewolves Wonderful luxury at an affordable price.
The Park Lane is a wonderful hotel that has kept many of its old world charms. The rooms are spacious with very comfortable beds and all the modern amenities. The hotel staff are friendly and courteous. The beauty of this stay is the old world experiences on offer.
29 de Janeiro de 2013
Rated 5 out of 5 by Caro1966 Lovely hotel
Very nice overnight stay. The only concern was the bathroom which was a littkle cramped making the bath difficukt to get in and out of. This would be a problem for someone who was not aguile. However, every expectation was met bearing in mind the small price we paid for a room in a 5* hotel.
24 de Janeiro de 2013
Rated 5 out of 5 by Jamie24 A Unique English Hotel
The PLH is the consumate English hotel situated in Mayfair/Picadilly and walking distance to great restaurants and museums. Though the facilities of the hotel are limited vis a vis swimming pool or oversized rooms, the location adjacent to Green Park and Buckingham Palace and the flavour of the hotel trumps any deficiencies. It is a fun and unique hotel with attentive and professional staff. Thank you
22 de Janeiro de 2013