Rated 3 out of 5 by Zeepad Erratic Service & a fair bit of mix-ups
As a loyal SPG wife I do not wish to post this review on Tripadvisor & am therefore sharing with you.
Having personally stayed in 4 Starwood Hotels in the last one year, this was our first disappointing experience.
Well first of all the check-in process.
perfectly polite staff but total communication breakdown. We arrived at the hotel at 11.30 & our room was not ready, understandable as check-in is 3 pm. The staff at club lounge said the room would only be available at 3pm but they would give us a temporary room in an hour's time. We decided to go have lunch at Mangosteen in the meantime. When we returned the earlier staff was nowhere in sight there was a new staff member who knew nothing bout the temporary room & said none were available. Having nothing to do we sat waiting in the lounge & booked ourselves a spa treatment for 4 pm(earliest available) at 2.45 the lady comes to tell us our room is going to be further delayed so now they are getting a temporary room ready for us. We finally move to the temp room by now it is 3.15 just enough time to change & lock our bags & head off to the spa. We return to the lounge at 6 to be told our room is ready & our bags have been moved there. After a relaxing glass of wine we head to our room (right at the end with no real seaview to speak of), imagine our surprise on finding a baby bed in the room! Certainly hadn't asked for one. Call housekeeping & push it out the door for them to collect.
Next day our room was not made until 4pm in the evening, this despite us having requested it be cleaned by 2pm as we wanted to take a nap after our morning exertions!
Food at Mangosteen - forgettable.
The famous Thai hospitality - spotty at best.
in all our years of visiting Thailand never seen glum/sulky faces. Not all to be fair, but I think those who have a naturally pleasant bubbly personality are smiling & warm & those who are naturally glum & abrupt have not been trained to be otherwise.
I am truly sorry for this litany of complaints but we have always appreciated the service at Starwood & to come across our first negative experience in Thailand of all places was a bit of a shock.
On the positive, the property is huge, the ground staff are all polite & smiling as are the ones in the club lounge.
May 14, 2014
Rated 5 out of 5 by Meeesh Sheraton Krabi - over delivered
We moved to the Sheraton from another hotel as we were unhappy with our experience. The Sheraton realised we were having a disappointing holiday in Krabi and made us feel so welcome. The staff throughout our entire stay were exceptional, the food was excellent, the rooms were faultless and the spa was divine. The highlight was the gorgeous infinity pool with private lounger areas... and of course the swim up bar! We would definitely recommend the Sheraton Krabi again. It exceeded our expectations of a Sheraton. Thank you!
September 10, 2013
Rated 5 out of 5 by Tigeraddick A beautiful location
I have just returned from a twelve night stay at the hotel and would like to thank all of the staff for their efforts to make our stay so comfortable. The friendly nature of all of the staff from the men who tended the grounds to the front of house staff was outstanding.
We particularly liked the nature tour of the gardens that occurs once a week (for free) as it gave us the chance to name some of the many species found in the sumptious grounds. The staff in the Link who were arranging trips etc were also most helpful.
August 9, 2012
Rated 5 out of 5 by kailasandy Excellent place for relaxation!!!
Everything wonderful, except food and language problem. Staff is very helpful and always there to help you with a smile but we find it very difficult to make them understand even simple English words. During my visit, more than 80% were Indians staying in the Resort, but unfortunately there was not much of Indian food available during breakfast and even in the restaurant menu. the one which was available was not upto the mark. this resort needs improvement in these two things, rest everything is superb....
June 13, 2014
Rated 5 out of 5 by mrpoon Limited good rooms and improvements needed on breakfast offerings
For those who are interested in the suite with plunge room, please note the two available rooms are 182 and 101. Room 101 is at the north-end of the resort, the pool is currently facing a fence and no where near the pictures shown on the website. We were disappointed to find out that 182 was not available at the time. However, the SPG manager kindly offered the one-bedroom suite 382 (two floors above 182) and adjusted our booked rate to that room type. Despite missing the plunge pool, we had spectacular view of the resort/beach. I am pleased with the fact that the hotel staff accommodated last-minute request for room change. Last but not least, three suggestions for the hotel: 1. room 102 seriously does not justify the price premium; 2. improvements are needed on the breakfast (choices are very limited, not comparable to other top-notched resort hotels); 3. club lounge offers cocktails and hors d'oeuvre between the 5-7pm happy hour, but perhaps some ice-cream or other snacks would be a nice touch to existing non-happy hour offering of cookies, fruits and coffee.
April 9, 2014
Rated 5 out of 5 by ChinaPlatinumSPG Favorite, Magical Property
My family and I absolutely love Sheraton Krabi. We have stayed here 3 times, for a total of a 2+ months. We are a demanding group, with a toddler, and the Sheraton Krabi team meet and exceed expectations. I am amazed at how well trained they are. Last time we were there I was writing a book and the team really when out of their way to create the conditions necessary for me to write well.
The grounds are sweeping and gorgeous, with nice flora and fauna, as well as beach front. This is great place just to rest, be with family, or with friends. One of our absolute favorite properties in the world.
Weaknesses: rooms are not luxurious (though they were renovating one entire half of the hotel when we were there last). And the beach, while nice and expansive (it is huge), does not have the fine sand some other places have. But the beach is enormous.
December 11, 2011
Rated 5 out of 5 by HarryS A home away from home
My daughter and I spend almost a week at your resort. We were offered an upgrade to Club level which we enjoyed very much. The Club was our favourite destination after diving at Phi Phi and before going to dinner. The business center did one heck of a job when the rental company didn't deliver out car at the agreed time and place. Due to the language barrier we would have been helpless without their help. Hope to return in the near future.
April 16, 2012
Rated 5 out of 5 by Audi32tt Krabi visit
Enjoyed our stay after sorting out the room problem upon arrival. Restaurants are pricey but some good ones just out side of the hotel.
All staff 100%
Beach and pools very good
Krabi is not an area I would visit again .previously visited Hau Hin and we prefer that area
10days are too many for the area
February 21, 2014
Rated 4 out of 5 by Candy13 Comfortable Hotel
Stayed in Sheraton Krabi Beach Resort for 4 days 3 nights. Hotel was clean and comfortable and staff were attentive. Nice pools and hotel had a good Martini bar. Would have been better if free wifi in rooms were provided.
June 19, 2014
Rated 5 out of 5 by Rick51 Eighth Visit
We continue to return because the facility is wonderful and the staff is very attentive. Each time we return we feel like we are coming home again. We've been enjoying this facility for several years now and every time we travel to Thailand we make it a point to go to Krabi and stay at the Sheraton! The fitness center and tennis courts add a great dimension to our stay. The Tennis Pro is great!
September 9, 2012
Rated 5 out of 5 by calvin123 overall experience
overall location /facilities were excellent and met expectations/ Room -poorly designed with poor lighting and storage space.
Club lounge and facilities including service was great.
Beach facilities were not to standard, hardly any staff around to assist with drinks towels etc.
The drivers for the buggy were not readily available to be taken to the rooms, particularly when it was raining.
September 11, 2012
Rated 4 out of 5 by NgFranz This hotel has a really nice stretch of beach
The beautiful stretch of beach is very well complemented by strategically located deck chairs on higher grassland as well as on the beach.
June 20, 2014
Rated 5 out of 5 by Liebes Wonderful holiday experience
My boyfriend and I recently spent 3 thoroughly enjoyable nights at the Krabi Sheraton. We found the hotel to be perfectly integrated into the natural habitat of mangrove swamps and coastal ecosystems. The facilities were superb, ample choice of good yet reasonably priced restaurants, very friendly and helpful staff, and an extraordinary spa experience. We will certainly return.
August 4, 2012
Rated 3 out of 5 by BKK46 I was expecting more from this hotel
- Very small breakfast area, same problem in other 2 Sheraton Resorts (Hua Hin and Pattaya). Had to wait for seating, even at early hours in the morning.
- Poor air conditioning, not capable to cool down the room.
- Not enough chairs at poolside or beach.
February 17, 2014
Rated 2 out of 5 by Luis84 Worst of our visit to Thailand
I was hoping a lot more for a hotel of this price. Our room was almost hidden in the basement. No free internet access in the room, and in the lobby, only a few places to be seated. The shuttle to Ao Nang was not free.
In general terms, serious lack of organization.
Compare to the rest of the hotels we have been in Thailand, a complete disaster.
November 21, 2013
Rated 5 out of 5 by RobertB Fantastic Stay at a Wonderful Resort
We spent six nights here and enjoyed every minute. The grounds are spacious and very well maintained. Swimming pools, spa, sports equipment, beach, varied restaurants, what more could you ask for?? platinum recognition was fantastic. the club lounge was wonderful. we took our breakfast there instead of the main restaurant only because it was a bit more cozy. the happy hour cocktails were excellent (i recommend the pineapple juice, lime, and campari one!) we were given a Premium Sea-Facing Studio Suite which was pure luxury. the housekeeping was fantastic with personal little touches like making an elephant out of bathtowels one evening at turndown. the staff everywhere where so kind and gracious. all three restaurants were very good but the Malati Restaurant (Indian) was our favorite. This is truly gourmet Indian food. It was a great pleasure to chat with Urs, the Hotel Manager, from time to time. His eagerness to ensure that our stay was perfect made us feel very welcome. Thank you Urs. We really had a fantastic stay.
January 5, 2013
Rated 5 out of 5 by genesis5 Krabi beach resort
Very good value for money. A nice beach and clear weater with lots of space to relax under trees close to the beach
January 13, 2014
Rated 5 out of 5 by chubby39 has private beach
we stay 3nights, has private beach,white sands,low wave,2 swimming pools, 4resto with cheap price and very good taste,has shuttle bus go to ao nang amd krabi weekend market with cheap fare,
August 19, 2013
Rated 5 out of 5 by grufty73 Still great
It was not our first stay at the Sheraton and we still consider it the best location around Krabi. The garden is unique, the beach beautiful and quite, all the restaurants well above average.
December 21, 2012
Rated 5 out of 5 by Lulu Wonderful stay in Krabi!
This hotel has everything a great beach, big pool area, a very nice spa, excellent food and service.
We also enjoyed the Club Lounge very much!
Thank you so much for a wonderful stay!
March 23, 2012
Rated 5 out of 5 by Jacqui54 Stunning
We have just returned from a 6 night stay at The Sheraton.
The hotel and grounds were absolutely spotless and well maintained. There were a huge amount of sun beds available no matter what time you arrived at the pool or beach area, so no need to reserve a bed ( although some people still did!!).
The staff can only be described as delightful, always smiling and polite.
The only one negative point was the cost of the hotel food and drink. Even happy hour didn't attract that many guests. The food served in the local bars and restaurants was excellent at a fraction of the cost and situated at the entrance of the hotel. Despite this we wouldn't hesitate to recommend this hotel to others.
April 29, 2014
Rated 5 out of 5 by Nikita Good resort
First time I did stay at this resort 10 years ago. It improves since then. Everything is perfect. Beautiful garden with iguanas, great swimming pool, another swimming pool, beach during high tides, SPG lounge. I wish to return sometime again.
May 15, 2014
Rated 2 out of 5 by chris888 Avergae
Stayed here over christmas, horrid rooms horrid bathrooms.
I think they have a few rooms refurb but they use these for the special people.
I'm still annoyed that I burned my hard earned points on this dump.
Shower over the bath with curtain, come on thats motel stuff.
hated it, would never stay again nor would I recommend it
February 15, 2012
Rated 5 out of 5 by JessicaT One Whole New Incredible Experience with Full of Surprise!!
My stay with Sheraton Krabi was EPIC!
One of the best Sheraton that Ive ever stayed in!!
It was a really short honeymoon stay. Arrived at the hotel. While checking in cold towel and lemongrass tea was provided with the thought of the HOT weather at Krabi.
Checked-in by Ying Sing (One of the management trainee). She explained the facilities around the hotel and sent us to our room with a buggy together with a concierge person (Extremely friendly). When arrived she explained the room facilities as well!.. Here comes the surprise! Champagne and a heart shape roses was in the room on the bed..and overall experience was excellent! Wish that I could stay longer the next time because of the personalised service that the hotel staff have provided.
May 22, 2014
Rated 5 out of 5 by Manju Excellent hotel
Excellent view, good river view, very large beach, service is good.
September 16, 2012
Rated 5 out of 5 by Lill53 This hotel has great features
The resort very clean, staff very nice and helpful
January 17, 2013
Rated 2 out of 5 by Alin Ok - not a category 3
The location of the hotel is great. We really loved the small local town and flavor. Access to local village restaurants are a great plus, instead of being forced to eat at resort prices and resort menus. The pool and sunset views are amazing. Some of the people were nice, while others were not helpful at all.
The rooms are horrible. Need updating to be considered a category 3. The bath tub would not drain, and we had to shower in half a foot of water. We couldn't get a late check out, so we had to shower at the fitness center when we returned from our tour the next day, which also would not drain (causing me to slip and fall when I got out of the shower).
We checked in and as "Platinum" guests were escorted to the bar area where the only seats were in the sun. We sat there with a shot of coconut juice and waited to be checked in. Mind you there was no one in line at the regular reception desk under the fan. The hotel could not offer us any of the Platinum ammenities: no late check-out, no room upgrade, the free massage, the free equipment - none of it was available when we arrived. If you plan to use these ammentities time your arrival earlier in the day (we arrived at 3 pm, and had a rock climbing tour booked the next day), or stay more than one day.
December 8, 2011
Rated 5 out of 5 by Suraj One of the finest Starwood Properties Ever
There is a special charm about this property. One that is very difficult to put down in words, but I have to try because this is an experiece I would like every reader to try out.
The room was awsome, it had a balcony, nice bathroom, a coffee machine, and everything else you d expect from a five star...
The swimming pool was probably the best thing about this property, thats only if one is asked to pin point....Also, the beach is very inviting with the Sheratons lifeguards overlooking for our safety....
The restaurants, well, no complaints about Mangosteen, but have to praise Gecko. Eating italian food here after 4 days of eating all thai, made us fall in love with Gecko. My wife judges an Italian Restaurant from their Tiramisu, so do order this at the end of the meal...
Found the Spa too expensive...Hopefully by the next trip we would have earned more SPG points to use its services....
And last but not the least, there is this one chef who makes these amazing pancakes in the Restaurant in the morning, she has the most beautiful Smile and an awsome hand....Shes healthy look wise, and cooks with a big heart....Her pancakes in the morning was a highlight and the perfect way to begin the day....
Also, one last secret, we are Starwood Priviliged Members, so all food was 50% discount....Turns out to be huge value...
June 5, 2012
Rated 5 out of 5 by JDkl123 Lovely beach setting and a resort for something for everyone.
Huge beautiful gardens and lovely pools, with plenty of sunbeds throughout this stunning resort. Staff very friendly throughout and so keen to meet your expectations. Great value club rooms during this off season period. Will be back!
June 10, 2014
Rated 5 out of 5 by tachmonite Quiet, peaceful, relaxed great for couples
Arrived with my wife on the last week of May 2012. Met a polite very helpful lady called S.K.
Check-in was pretty fast, about 10 minute and we were served a drink as we waited.
We stayed one night and then upgraded our package to take advantage of a free VIP breakfast and happy hour in the evening at the Club Lounge and a few other benefits. This package was amazing for the added cost. We are very glad to have upgraded.
At the Club Lounge the breakfast was a buffet.( and whereas the the variety wasn't as wide as we would have wanted, I shouldn't complain much, it was a great experience)
The service was all round fantastic throughout the hotel but there was a young gentleman at the Club Lounge Mr. A who was very patient with our many demands and always remained friendly.
The pool is amazing, and the restaurant at the pool was also very convenient.
The gym area with the basketball court/tennis court was also a pleasant surprise. Carry a pair of sports shoes if you are sports-inclined. if you don't have sports shoes you can rent a pair for a fee.
The Beach was I think one of the best I have experienced. A private beach, with soft sand and the waves were not too aggressive.
At night there was a live band at one of the restaurants that were quite good.
All in all we had a great experience and were sad to have left so soon(4 days), we will definately plan to stay longer the next time around.
August 9, 2012