Rated 3 out of 5 by fourten1j A lot of families stay here; hotel oversells parking
I stayed here this week and was on the club floor, room 757. It was at the end of the hall, so it was quiet except the times when children would run up and down the hall screaming and playing.
I was on business, and do not like housekeeping in, so I opted for Make a Green Choice, which declines housekeeping and you get 500 StarPoints/night housekeeping is declined. There is usually a Make a Green Choice tag to place on the door, but not at this hotel; I had to tell the front desk directly.
Only gripe with the hotel was that my Make a Green Choice points did not post to my Starwood account when the stay was credited.
Another thing is that the parking was oversold every night... more cars than there were spaces for. It was very annoying and I had to make my own space a couple of the nights.
I probably wouldn't stay at this hotel again.
October 20, 2012
Rated 3 out of 5 by Henry31 Not meeting spg quality
I stayed for 4 nights here. Along with our staff, i found the quality is not very good. The door key had to be rekeyed 5 times. The exit of parking lot is a hassle. The worst part is the front desk staff of the hotel is not very experienced and not very helpful. Even to a spg platinum member, they showed no appreciation of any sort. I had one request and was denied without any effort. The management team needs to review the situation.
March 22, 2013
Rated 5 out of 5 by DKO01 Recent stay 8/15/14
Accomodations are excellent and the staff was very helpful.
August 19, 2014
Rated 1 out of 5 by Phil245 Staff needs training!!!
Foul smelling room (633) Complained to front desk the next morning and we were told that when we returned from Disneyland we would be in room 625. Returned to hotel at 1am and were told we did not have a room. Staff were unwilling to lend any assistance (Edgar) and we had to return to the same foul smelling room. I RECOMMEND YOU STAY AWAY FROM THIS HOTEL. I paid via SPG points and I will be demanding a return of the points spent.
August 9, 2012
Rated 4 out of 5 by BibCam Good Value
Overall was a good value. The rooms were big and clean. And the staff were friendly and helpful. Club lounge had decent breakfast.
It was difficult to find space to park at night, though there was valet parking helping one when the parking space got full.
The shuttle to Disney seemed to be on time. But it got real crowded when returning as many seem to return around the same time.
I ended up taking cab the second time.
April 11, 2013
Rated 5 out of 5 by Cocomelos Awesome!!
I had to attend a conference at a nearby hotel on Friday at 8:30am, and was dropped off at the hotel at 7:00 a.m. I thought that since it was too early to check in, I would just pre-check in, leave my luggage in storage, and then return later to check-in. But the hotel had unused room, and they offered to give me a room immediately, so I was able to bring my luggage to my room, rest and freshen up!!! That was really fantastic!!! In addition, the front desk staff were very friendly and helpful!!
The hotel was walking distance to my conference and there were lots of restaurants nearby. I would highly recommend this hotel, not only family travelers, but also business travelers.
April 14, 2014
Rated 4 out of 5 by MaryCat Great choice for our Disneyland trip
We only stayed one night and didn't use any of the hotel amenities. We dropped our bags, jumped on the shuttle to Disneyland and didn't get back until 12:30 am. The shuttle was so easy and a great deal for $3 per person. Room was clean, spacious and quiet. Our only complaint - we checked in at 3:00 pm and there was a room service tray sitting in the hallway outside our guest room. When we checked out the next day at noon, the same tray was still sitting there. I couldn't believe that no staff members came by to pick it up. Overall it was a great experience, great price and great value. We will certainly stay here again.
October 28, 2013
Rated 3 out of 5 by Pepil No love for SPG
Stuck me in a 2nd floor room with a crap view of the air conditioner and the roof
had some trouble with the wi fi, my code did not work, they said no problem and then it appeared on the bill, some hassle there, lately very little if any LOVE for SPG gold guy, no club level, no offer, other SPG gold guy on trip was in the club level, just a hassle I dont like - view sucked
August 7, 2012
Rated 4 out of 5 by Abe5740 Review
I requested an upgrade to the Club Lounge, but it was not in the computer when I checked in. Front desk staff accomodated my request in a very friendly and apologetic manner.
August 16, 2014
Rated 5 out of 5 by BDC23 Great Place
I stayed here because I had business close to it and I will definitely do it again. It's actually quiet which is shocking considering how close you are to Disneyland. The staff is nice, it's extremely clean and well kept.
Take my advice and stay at this hotel and your time with me will not be ill-spent my friends.
June 17, 2013
Rated 2 out of 5 by Sunseeker1 The carpet was filthy:(
This hotel definately needs attention. The carpet was filthy! I walked around in my white socks and immediately were black underneath. The bathroom floor was sticky! Yuck! I was also charged when my room was prepaid and had to ask the front desk clerk to reverse the charges and he seemed bothered by my request.
April 18, 2012
Rated 2 out of 5 by Ideal room cleanliness
Both bed sheets and pillow cases had stain on it. I asked for a new set; it also has stain on it. Somehow I don't feel that comfortable sleeping in the stain bed sheet. I don't think you should keep the sheet that has stain on it. It's kind of tarnish the Sheraton image in my mind.
August 8, 2012
Rated 5 out of 5 by Faa7 This is a great hotel for family vacation
This is a great hotel, unfortunately it was the last one in my vacation journey. The rooms were clean and well serviced. Location is central to Disneyland and shopping. Staff very friendly (and well spoken in English) and gives attention to detail. For example, my daughter turned 10 and we went to Downtown disney and got her a make done at studio365. Upon our return, Brandon saw the happy birthday badge and her makeup. Congratulated her and pulled me and my wife aside and quietly asked if he could send her a cake (of her preference) to our room. He then personally delivered it to our room with milk! Now, little things like this makes this hotel a great place to stay. Everytime we walked out of the hotel, staff offered to help with all the local knowledge they have. Kids loved the pool (heated) and spa. We had access to the club lounge, so breakfast was good and the afternoon snacks and drinks were helpful. Thank you for making our vacation a memorable one. Wished we had stayed here first instead of other hotels.
May 3, 2013
Rated 1 out of 5 by kmari Communication and Response
Employees MAKEUP excuses for bad service! GM not responsive even from corporate communication! I contacted corporate who immediately contacted hotel and the Manager on duty was going to call me? Seems like a huge communication problem-no response!
August 6, 2012
Rated 3 out of 5 by Ty66 Terrible Food
The hotel and staff was great, but the food was just terrible. Everything was not made from scratch, but by microwave.
I can not believe the manager at this Sheraton either never taste the food or don't know what is good food from microwave food.
September 6, 2012
Rated 5 out of 5 by Connie60 SB Traveling Sales Woman
This property is the best property of the three Starwood properties in the Anaheim area. Modern spacious rooms, lovely pool area,and restaurant coupled with fantastic employees at every turn. Would recommend highly to anyone traveling to Anaheim.
May 20, 2013
Rated 4 out of 5 by Toney29 Good quality and value
Staff is very easy accommodating and check-in/out was very good.
I like the bed and the room has better sound proof than others I've been to. The pool is heated, my son had a good time playing in it.
Overall a good value for this location.
October 30, 2013
Rated 5 out of 5 by Flyingtailor Nice little hotel
Never stayed here but was pleasantly surprised. I had great service my room was large with a nice size bathroom and great shower. Came in late and left early but if your going to Disney or have business in the area great hotel to stay at.
June 4, 2013
Rated 5 out of 5 by Forbusinessandpleasure Better than expected
I rated this hotel understanding what it is, (an economy option for visiting Disney) if I were to compare it to the higher dollar SPG hotels it would not compare.
The rooms were very comfortable for my family. My platinum status was recognized to Club Floor access, and we found the Club Floor to suite our needs. The shuttle took us to and from the park, I was annoyed at the line for a shuttle but not a deal breaker.
All and all if you are looking for a economy priced room, this hotel will offered a nice club lounge, clean rooms, attentiveness of staff I expected, and a shuttle to Disney.
I would recommend
December 11, 2012
Rated 3 out of 5 by pete2013 nice place - beds aren't great
The beds weren't comfortable - we were expecting a few good nights of sleep with Sheraton Sweet Sleeper beds.... but these were not. This is regrettable as the rest of the hotel is very nice.
February 12, 2013
Rated 5 out of 5 by emdee86 great service
maricela at the desk was very friendly and quick to check us in. Hotel itself was great, room was ready and the bathroom shower was awesome compared to other properties that have a curtain.
May 14, 2013
Rated 5 out of 5 by Oldbuzzard Sheraton Experience
The hotel is great from service to location. Customer service is important and your hotel has the best customer service staff.
August 14, 2014
Rated 5 out of 5 by ssss awesome amd best value
Great staff including Martha, Luis Brian etc.
I always have a great comfortable stay and this time it was the best.
February 22, 2013
Rated 5 out of 5 by Geno45 Great trip!
Great hotel! Close to everything food, shopping, gas station, and 1.5 miles to Disney and the convention Center.
April 9, 2013
Rated 5 out of 5 by Becaloo Great stay
Having the shuttle to Disneyland every 15 min was great.No complaints..
May 1, 2013
Rated 3 out of 5 by whydoineedanickname Nice for families
Room was nice, beds were comfy and clean. Be aware, the two queen rooms I stayed in on the 3rd floor did not have closets, instead they had a small wardrobe where you could either hang clothes or store your luggage but not both.
Bonus for families: there is a coin-op laundry facility here if you need to wash clothes.
Also, the location is close to a Target if you need to get incidentals while at Disney.
Hotel is too far to walk to Disney.
Staff wasn't around to help with baggage. When I did see the bellhops, they were chatting amongst themselves and weren't really open and inviting with guests.
August 15, 2013
Rated 5 out of 5 by Connie60 Connie 60
Best Starwood accomodations in Anaheim
June 24, 2013
Rated 5 out of 5 by OrenWolf The best of the Anaheim area Sheratons
There are three Sheraton hotels near Anaheim and Disneyland, and while this is the furthest away (by a whopping one mile!), it is, without a doubt, the best.
The facility is new and immaculate. In my visits here I have been remembered, serviced with a smile, and treated better than other Starwood properties that I frequent on Business. My very first stay here convinced me that of the three local Sheratons, there is no competition - this is the one to stay at. you won't be disappointed in any aspect of this hotel. It's wonderful.
December 14, 2011
Rated 5 out of 5 by outdoors27 Very nice place
Prior to booking I had read good reviews of this hotel but was still a little hesitant until I experience a place for myself. Mainly I was concerned about the location in relationship from Disneyland, which is no short walk, which we found out one night.
Overall great place stay, friendly staff, good food, good drinks at the bar, quiet and comfortable small pool, but open 24hrs. The shuttle service from the hotel was on time all of the time to and from Disneyland. Even the shuttle drivers were very friendly and informative.
The hotel has a car rental place within walking distance, which we utilized for a day, the front desk has the information. The hotel is also across the street from a large Target, which came in handy and its next to an Outback, Joe's Crab Shack and Red Robin, all of which we tried and enjoyed.
August 4, 2014
Rated 1 out of 5 by KaraK Horrible Customer Service
I checked into the hotel 4/7/12. Around 10:30 pm tired from driving all day. I get my room key after waiting 5 min for the elevator. Get to my room and it's occupied. Try to call the front desk & it keeps ringing. They won't answer the phone. After at least 5 min of calling a nice bell boy came on my floor. I asked him for help & he told the staff to answer the phone. They brought a new key up.
Call for 15 min stll no answer to get firmer pillows. They tell me they will check & bring. Never called or brought up. Wanted Mgr to send me an email never heard from.
Worst customer service I have ever experienced!
Also walls are paper thin. You can hear everything in hallway & above you in the other rooms.
April 11, 2012