シェラトン・ウェストデモインホテル

  • アメリカ合衆国
  • 50266
  • アイオワ,
  • ウェストデモイン
  • 1800 50th Street
  • マップ

空室状況&料金

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年齢条件ポリシー

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Rated 3.7 out of 5 by 304 reviewers.
Rated 3 out of 5 by Clean room but lacking on services. Easy check in, friendly staff. I have attended many conferences at many similar types of motels, but this is the only one that charges guest to use internet in their room. Even Super 8's don't charge. I would not recommend this motel if that is an important issue for your stay, as most motels include that service free. The room was very clean and quiet. May 20, 2012
Rated 5 out of 5 by hotel very accommodating enjoyed my stay. hotel nice, staff friendly and helpful. July 14, 2014
Rated 2 out of 5 by Hotel fall short but could be excellent with minor changes Hotel has good location and facilities but needs attention to detail and appearance. Basic things would be easy to fix: emptying trash containers, more than 1 bartender/wait person on busy weekend nights, providing free coffee in the lobby instead of charging$2.00 for coffee service. Friendly staff but seemed stretched. May 16, 2012
Rated 5 out of 5 by Just a great stay! From the hotel shuttle driver offering advice on places to eat and personally drawing me a map, to the overwhelmingly courteous staff at the front desk and in the bar, to the great conversation I had with the staff in the Lounge on the top floor, I was very happy during my stay here. October 17, 2013
Rated 5 out of 5 by A pleasure to stay We were in town for a hockey tournament and from the time we entered the hotel till the time we left we were treated terrific. The staff was so friendly and helpful especially Kanika at the front desk. Cant wait for next year to stay again. December 16, 2013
Rated 2 out of 5 by Not Impressed The overall appearance of the hotel was very nice and the staff dressed professionally (although they were not overly friendly) - but from the moment after we checked in until we left I was not impressed at all. I did not even think to ask when booking the room if there would be a fridge or microwave in the hotel room itself because I have stayed at other hotels for a lot cheaper price that did supply these. Also, everything on the continental breakfast was cold - the eggs and bacon were cooler than room temp; but the omelet station I would definitely recommend. I felt that the food was definitely overpriced for the quality received. When a server asked what we wanted to drink the guest I was eating with requested coffee but never received the coffee. I was also disappointed with the pool area - it was a very small area and there was no hot tub or sauna; and you had to walk through the fitness area to get to the pool. So, pretty much needless to say, the only thing I enjoyed about the stay were the omelets. Next time I travel to Des Moines I will definitely stay somewhere else. August 2, 2012
Rated 5 out of 5 by Always what you expect Never disappointed at this property - special thanks to Mo in the Club Lounge ... Hotel was sold-out so suite upgrade was not available but still a fine stay ... January 31, 2013
Rated 5 out of 5 by Great Hotel We had an excellent stay at the Sheraton Inn in West Des Moines. The staff was very friendly and helpful. I would recommend this hotel to everyone. October 29, 2013
Rated 5 out of 5 by Nice Weekend Get-Away Very nice accommodations, room was updated, very clean, and neat with several amenities included in the room. A GFI outlet in the bath area was not working, I called staff services and a maintenance man replaced it within minutes of notification. Sunday breakfast buffet was excellent too... July 7, 2014
Rated 5 out of 5 by Great as always The staff at this hotel is always wonderful. The room was clean and well kept. I always make this my hotel of choice when traveling to Des Moines. September 10, 2013
Rated 3 out of 5 by For a Sheraton...needs a lot of improvment Rude front desk, evrything else could be perfect, but when treated rudley by anyone...ruins stay even in a gold plated bed. February 27, 2012
Rated 5 out of 5 by Fantastic I could have not asked for a better hotel or staff. My daughter got married on the 11th of May and thru our entire stay you all ROCKED!!! May 13, 2013
Rated 5 out of 5 by quiet I had a great time. The rooms very really nice and clean. December 26, 2013
Rated 5 out of 5 by Great Des Moines Great weekend at the hotel for our hockey event. Staff was real good. December 11, 2013
Rated 4 out of 5 by Positioning of Room Blocks We did have a great stay. One thing that would have been helpful would to have our team's "block of rooms" on the same floor. It occurred to me that the congestion of the elevators could be reduced if each team was on the same floor. I understand sometimes this is unavoidable but it is something that could be arranged and would have reduced the congestion of elevators and also keeping the kids all on one floor. As a parent I kept my son in sight all the time, for his safety, but I realize not all parents do. Having teams on separate floors would also assist your security in keeping traffic to a minimum. Thank you, though, for a great stay! July 1, 2013
Rated 5 out of 5 by The rooms are always comfortable & clean. The hotel was excellent like always. October 6, 2013
Rated 2 out of 5 by Terrible Smell Our room smelled like either somebody who hadn't showered for a month or a deodorizer trying to cover-up the odor of somebody who hadn't showered for a month. Elevators were filled with wet unchaperoned childern who the hotel eventually assigned their own security guard. Bar had an excellent selection of wine and the bartender indulged us with late night bar snacks because there was other food available after 11PM. June 30, 2014
Rated 4 out of 5 by Good place to stay Our stay here was very nice. February 22, 2012
Rated 2 out of 5 by Not in keeping with Sheraton standards Due to its location I understand why this hotel may not be the same quality as other Sheraton hotels I have stayed in. But that does not pardon poor customer service. When i returned from work I found my room had not been cleaned. So I called guest services who did not pick up the phone. So I walked down to guest services and was told they were very busy. I told them I would be leaving for dinner in an hour so they could have my room cleaned. An hour later I reminded them. When i returned after dinner two hours later the room had still not been cleaned. when the gentleman from housekeeping finally arrived I was asked if I wanted the whole room cleaned!!!. The rundown condition of the hotel may be overlooked with good customer service. June 12, 2014
Rated 5 out of 5 by west des moines ia sheridan MATTHEW KNAPP was excellent he went above and beyond and was very accomodating as well as the weekend staff. July 8, 2014
Rated 2 out of 5 by Needs Work This hotel did not come close to meeting my expectations for a Sheraton. I checked in late in the evening and the floor in my room was wet, it was 10:30 at night and I had to switch to another room. I got to that room and it had a horrible smell. I did not want to deal with moving all of my stuff yet again, so I stayed assuming it would fade. It did not. There was no bathroom fan, or ability to open windows, so I was stuck with it. I felt dirty the entire stay and checked out early, even though I was charged $75 just to leave. I did not want to stay there even one more night. If my conference was not at the hotel, I would have left the night I got there and stayed somewhere else. I complained about both things and was not offered anything for the inconvience. I will never stay there again, and I will tell my friends not to stay there. The only nice thing I can say is that the food was very good. June 30, 2014
Rated 4 out of 5 by Accommodations were great We had a most enjoyable stay. As usual, all the staff were responsive, courteous, and professional. Thank you! July 7, 2014
Rated 1 out of 5 by Unclean Room with Plumbing Problems I used to stay at this hotel when I would come to town but after my last experience I will not be going back. The bathtub didn't drain when I went to get in the shower before bed. I called the front desk to have someone come up. They sent a maintenance man who did something in the bathtub that created dirt and gunk in the drain. I cleaned it out and began to shower. Water backed up and wouldn't drain. I again called the front desk and they told me that they were full so they couldn't move me to a different room and that they wouldn't be able to do anything about the drain until the next day because the piece of equipment they would need to use was loud. April 9, 2013
Rated 4 out of 5 by Nice rooms, great staff I typically stay here when I travel to Des Moines. The rooms are nicely appointed and the bed is comfy. It's also closely situated near a number of restaurants and shopping, like Target, Bed, Bath & Beyond, Kohl's, etc. I stayed in suite 233 this week. Only problem I had was with the sink in the outer bathroom, which didn't drain. The one inside the bathroom was fine, though, so I used that. June 27, 2014
Rated 1 out of 5 by Desperately needs upgrade This hotel is in desperate need of repairs. From the moment you walk in, you can tell it hasn't seen a fresh coat of paint since Beverly Hills 90210 was on the air. The carpet throughout is full of stains and my first room assignment wreaked, with a giant burn hole in the carpet in the middle of the room. Second room was better, but only to find critter in the bathroom and no hot water. AVOID! June 25, 2014
Rated 4 out of 5 by Nice hotel with decent amenities Small pool for our kids but a good room setup with comfortable amenities. Dining options at hotel are minimal but lots of options around it June 30, 2014
Rated 2 out of 5 by Not impressed 2nd shift desk was great. So called suites are okay, more like longer rooms. Nothing special overall here. Night auditors are funny birds but this one took it yo new heights. Crazy altercation between hotel staff and "guests" early in the morning. No desire for business guests, much less platinums, more of a "friends and family" scene here. June 24, 2014
Rated 5 out of 5 by food needs improvement The food that was described on your menu did not match the food that was served. AT ALL July 1, 2014
Rated 4 out of 5 by good, except... I had called ahead to reserve adjoining rooms and was told to call back the day of check in. I did that and was told they were all taken. When we checked in we found out that our two rooms had a room between us. Fine expect it was adjoining to one of our reserved rooms! I called down and was able to have it changed so that we'd have the side-by-side rooms. Also, at check in we guaranteed our rooms with a credit card, but wanted to pay cash and told them so. They charged our rooms to the CC anyway which was a huge inconvenience to us. How ever the rooms are clean and well-kept and quiet. May 5, 2014
Rated 3 out of 5 by ok wakeup call never came cleaning service didn't come after one of three nights very nice front desk and extremely nice and helpful food service and security guard room with double beds very small, bathroom very very small overall decent cleanliness and value for money June 23, 2014
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