Rated 4 out of 5 by TravelinMomFromCA Disney Fun
Have stayed here before and enjoyed the proximity to Disneyland and the ability to watch fireworks from your room. This time we upgraded to club level and we really enjoyed the club level amenities a lot. I asked for a quiet room and that is what we got. The staff here are great, especially the maintenance, housekeeping and food/beverage staff. Front desk is merely average, which was my impression the last time we were here. The rooms and central HVAC system are not up to today's standards, rooms are very small but this is not the hotel staff's fault. They do their best with what they have. The pool area is also small, especially with a lot of convention folks staying at the hotel. But a great value for the location, especially the club level rooms. The free wireless and bottled water for SPG members is appreciated.
April 13, 2015
Rated 2 out of 5 by SalMal89 The Welcome
The property is beautiful, but felt that the quality of my check-in was not up to Starwood Standards. It was a last minute reservation that I booked and I was happy that there was a StarHot rate available for this Sheraton. I arrived almost around midnight and the associate greeted me with a welcoming smile as I waited to be checked- in. After my reservation was pulled up, it felt as if there was a change in the agent's attitude. I don't know if it was because I worked for the same brand and I didn't need to be treated like a guest because I know the procedures of a check-in or if it was because it was late and the agent just wanted to get me on my way so that I would stop wasting his time. I didn't ask for any upgrades or any discounts or give any notation that I wanted any of that. I just felt that it was rude that I was given an Accessible King Bed when I booked a Regular King Bed and was not informed that there was room type change. Yes, it was a King bed, but if I wanted to book a room with a roll in shower, then I would do so. My key card was missing the rate and the date of my check out on it. There was no other info given about the hotel expect the charges for parking and where to park. I don't know if this is normal for that particular associate to treat other employee from other properties a certain way because of the low rate, but that shouldn't determined the level of customer service given to a guest.
April 13, 2015
Rated 3 out of 5 by sidchris service is bad
Underwear and shorts left from previous guest. Valet service is slow and are pretty rude. Front desk seemed under staff but very bored. He handed me keys and the hotel is kind of confusing. Had to find my way to the elevators! The check in agent didn't engage in a conversation and neither did the check out agent.
April 10, 2015
Rated 2 out of 5 by Denine Not Worth the Cost
We chose a 4 star this time to see if we were missing anything. We usually stay at 2-3 star hotels as we are only there to sleep and away during the day.
There was nothing to impress. They regulate the room temperature on the whole floor where we stayed at 70 degrees... we almost died of heat exhaustion. They had to bring us these two very small fans as we couldn't adjust the temperature... it was terrible!
I called them twice before our trip to as about any possible extra charges, so I could properly budget for our trip. They promised no additional charges other than rate I was given. However, first thing they did upon our arrival is charge us an additional cost for parking!! OH MY GOD!!! Very Cheap Shot! We will not stay there again.
March 20, 2015
Rated 5 out of 5 by Deanne2014 Always a Great Stay!
We stay at this hotel at least twice a year, that alone speaks volumes. Staff is great. During this stay, we had a slight mix-up during construction and had to change rooms, Warren made this process so fast and pain free. Kids loved the room change and the trip was, in their words "the best ever!" Would definitely recommend this hotel, safe and clean! All staff is friendly and goes out of their way to make your stay enjoyable!
March 16, 2015
Rated 5 out of 5 by VanMan Excellent Sheraton Experience
My son and I stayed here for a sports tournament over President's Weekend and it was ideal. Valet parking was exceptional; my car was always at the front curb when I got downstairs. Club Level Lounge was always well stocked and attended. Our room looked directly out to the evening fireworks from Disneyland. Pool always had stacks of clean towels. I needed a late checkout due to our game times and I was thoroughly accommodated. I will certainly use this hotel again if I am in the area.
February 19, 2015
Rated 5 out of 5 by Tjoeng This hotel is best choice
It is Walking distance to Disneyland
December 27, 2014
Rated 1 out of 5 by nle27 Disappointing Experience
We have been long time SPG members and had a terrible experience at this hotel. Not up to the quality we expect for a Sheraton.
Room had odor, beds were uncomfortable and the construction noise kept us from getting the much needed rest on what was supposed to be a relaxing family vacation.
December 9, 2014
Rated 5 out of 5 by Shari23 Good
Was a very good place and location!!!
December 9, 2014
Rated 5 out of 5 by JenniferCooper1234 The stay was great
Every thing was perfect, from the room to the staff. Keep up the excellent job.
December 5, 2014
Rated 5 out of 5 by Spike653 Great beds & great location to Disneyland
Beds were the best part. So comfortable after long days at Disneyland! Walkable distance to main gate.
December 3, 2014
Rated 5 out of 5 by remmos family weekend
We use this hotel when we are visiting Disneyland. Our family visits Disneyland regularly and uses this Sheraton because it is always clean, the staff is great and is in walking distance to Disneyland and several good family style restaurants.
November 30, 2014
Rated 1 out of 5 by Jor2013 Ruined First Anniversary Trip
Went there to celebrate my first wedding anniversary. I made reservations for a king sized bedroom and was really looking forward to having a good experience. Needless to say, when I checked in and made it to the room it was a double bed, I immediately called to fix the issue and was told they had overbooked and I had to deal with it. Front desk people where rude and dismissive. Horrible experience! I do not recommend this place.
November 17, 2014
Rated 1 out of 5 by HereticAZ Awful Construction Noise
The hotel and rooms were clean and nice. However, they were tearing down a structure nearby starting at 7am every morning using massive jack hammers. The hotel's staff could care less. We would have stayed elsewhere or, at the very least, insisted on moving as far away from the construction as possible. It ruined our stay.
November 12, 2014
Rated 5 out of 5 by Richos Awesome Hotel
Would highly recommend this hotel, it is close to Disney, rooms are fantastic, staff are very friendly and helpful. We have just stayed for 7 nights and would definitely return to stay there. While we stayed our son unfortunately became sick and the staff were so helpful, an ambulance arrived in a very short time and we could not have asked for better service. Every morning we had breakfast at Molly's and again we could not have asked for better service and the staff were excellent and very friendly and helpful.
November 8, 2014
Rated 5 out of 5 by sienna68 Great family hotel
Had a wonderful time at Sheraton. Rooms were great and pool facilities excellent . Good location, walking distance to Disneyland and restaurants.
November 5, 2014
Rated 5 out of 5 by 2114thegirls You are the Best
You never fail in any part of services provided. The staff is always very accomodating, friendly, and professional. I had a long day before i checked in and when I got to the registration desk I found myself saying "It's good to be home".
Thank you very much.
November 4, 2014
Rated 5 out of 5 by ripmich Great Hotel with a Fantastic Staff
My family stayed here on a 5 day vacation and loved the hotel. We thought everyone on staff truly went out of their way to provide outstanding guest service. We felt very much at home at this hotel. The beds were extremely comfortable, the room amazingly clean, and the staff just fantastic from management on down to the bell hops. Everyone on staff had a YES attitude and cared about the guests. I simply can not say enough good things about your hotel and the staff. Thank you for a great stay. My family travels alot and the Sheraton Park Hotel was one of the best places we have ever stayed at in regards to customer care provided by the hotel staff. We appreciated you very much.
Richard & Michelle Paganelli
October 21, 2014
Rated 3 out of 5 by DavidC14 Another Great Stay
Just returned from our 2nd stay here. This time we had upgraded to Club Level and were not disappointed. Feels like rooms and Club Room on 14th floor have been recently renovated and look and feel good. We had 2 adjoining rooms to allow space with and from the kids and this worked well. We really like the hotel, the layout, the location and the pool. The service is great - but above all I would wish to highlight the friendliness and great service provided by the team in the Club Room - both at breakfast and again at cocktails. Their attention to detail and ensuring everyone was catered for was impressive. It made the difference between a good and a great holiday. Thank you!
October 19, 2014
Rated 5 out of 5 by Belinda6 Disney Trip
Stay and view was great!!!
October 15, 2014
Rated 5 out of 5 by Sheehj44 Excellent Customer Service
The Sheraton staff were cordial, efficient, polite and friendly - everyone from front desk staff to room service, event staff to valet.
October 14, 2014
Rated 5 out of 5 by Kelly60 Hotel has Great Features
Very helpful staff, very nice room with a refrigerator, nice conference rooms
October 13, 2014
Rated 5 out of 5 by Stanley67773 Nice visit
We have been staying at this Sheraton since my son was small on practically every visit to Disney. It's always been a clean, safe property with a friendly staff. The hotel is undergoing a slight interior facelift (carpets, wall coverings, light fixtures) and the workout facility has been upgraded which improves the experience. It's in close proximity to Disney and I'd certainly recommend.
October 9, 2014
Rated 4 out of 5 by pragmatitian Good Affordable Disneyland Starwood
Great staff and great location. Rooms and facilities a little dated, but in decent shape. Would stay here again.
October 1, 2014
Rated 4 out of 5 by DeeDeeBj Feedback for Mr. Bruno
Good morning, Mr. Bruno,
We made our way to Disneyland this past weekend and stayed two nights at your hotel on a StarHot rate. We normally stay at the Sheraton Anaheim on the north side of Disneyland, but the rate was unavailable. My StarHot rate was utilized through my brother who is an employee at a Sheraton here in Phoenix. I, too, spent almost 10 years with Starwood as both an Executive Assistant to our GM as well as the FOM. I know that feedback is important to you, both positive and negative, so you are aware of areas that need recognition and improvement.
Our check in process needed some love. As my husband waited in the car, I approached the desk alone around 9pm after a long day at Disneyland. Warren checked me in. There was little to no eye contact made, no smile, no warm welcome. I gave him my last name, he went through the motions, then announced I was in room 440 (a single woman checking in with a man standing behind me). He pulled a map, drew some arrows on it, told me where to park (not asking if we had a car or not), told me to go out on to Harbor and do a U-turn (rather than continue around the building like we did) and "find the back of the hotel," making me feel like he was really putting us in the dungeon. He did not inform me of the additional $16 per night for parking. He didn't ask if I needed assistance with my baggage, nor did he tell me where the elevators were. He didn't say thank you - nothing. I'm not sure he would've even asked me if I had a StarHot letter had I not had it out already. He wasn't rude by any means - - he just wasn't warm and welcoming and he missed almost every single point of a good check in.
I am fully aware that StarHot guests are usually given the least desirable rooms, and that's okay, but I still want to mention something so your engineers know what's happening. The track for the mirrored closet doors in the vanity area has a raised screw making it impossible to properly open and close the closet doors. Someone is going to come along and try to slam that door open and break the mirrors! My husband tried to use his leatherman screwdriver and screw it back in to no avail, which is unusual. He is a huge, strong man and couldn't get that screw to move.
Aside from those two issues, the hotel is lovely, breakfast and service at Molly's was great (forgot our servers name, Hispanic gentleman, super nice!), and the shuttle to Disneyland rather than walking or driving was convenient. We are making plans to return again in late January or early February once my son is home from his service in the Navy and time spent in Afghanistan.
September 30, 2014
Rated 1 out of 5 by HORRIBLEEXPERIENCE27 UNDER COSTRUCTION GUEST BEWARE
THE ROOM WASNT READY WHEN IT WAS TIME TO CHECK IN. I WAS HANDED A ROOM KEY UNFORTUNATELY THE HOTEL CLERK NEVER TOLD US WHAT ROOM WERE STAYING IN AND DIDNT WRITE THE ROOM # ON THE BACK. WHEN WE FINALLY FOUND OUT WHERE ARE ROOM WAS OUR KEY DIDNT WORK WE HAD TO STAND OUTSIDE FOR 15 MINS WAITING IN THE HALL FOR MAITENANCE. THE ELEVATORS WERE LIKE MUSICAL CHAIRS FIND THE ONE THAT WORKS OR TAKE THE STAIRS DEPENDING ON HOW MUCH TIME YOU HAVE. FINALLY I FALL SLEEP AND I HAVE MAITENANCE WORKING ON THE BALCONY ABOVE ME AT 9AM AND A MOVING COMPANY PILING IN BEDS AND SHOUTING BY THE TRUCK LOAD. HORRIBLE EXPERIENCE WILL NEVER RETURN TO THIS HOTEL.
September 30, 2014
Rated 5 out of 5 by ChasBT Sheraton Anaheim
Easy to get to, very comfortable and a very pleasant place
September 29, 2014
Rated 4 out of 5 by Sunflower49 Air Conidtioning
Upon arrival and entering our room, we could tell that the room was warmer then it should be. The outside temperature was in the high 90's and the humidity outside was very high!,
We tried to adjust the thermostat, but it would jump to 50 and then back to 71. In fairness, we did not call the front desk. Our intent, was to talk to front desk in the morning, but with 2 small children and trying to get to Disneyland we forgot. That evening we talked to the front desk and he asked us to check our room and if it was not comfortable please call. The room was cooler, but in the morning we could not move the thermostat to raise the temperature , because one it was too cold.
There was something wrong , but we never were told what the problem was.
September 21, 2014
Rated 5 out of 5 by Linda39 Sheraton Park Hotel Anaheim
Bedding was comfortable, we enjoyed the balcony and we were able to receive a late check out which was greatly needed! The hotel had all the features that we needed.
September 17, 2014
Rated 3 out of 5 by RB0501 Good Hotel going BAD
The hotel is dirty. Carpets throughout were in bad need of deep cleaning or replacement. Pest control needed. There was dead roaches in the halls and outside entry areas. Curtians smelled and needed to be cleaned or replaced. Pets allowed? We saw dogs inside the hotel on 14th floor. I would like it disclosed that pets are allowed. I would prefer not to stay in a hotel were animals are allowed. Finally air conditioning filter was in bad need of replaceement. Overall the hotel was dirty.
September 8, 2014