Rated 5 out of 5 by Mlife Excellent staff and facilities
My first encounter with my first stay at this property couldn't have been more excellent! Felisa Moorehead is exactly what you want in a first expression for a SPG guest, friendly, professionally and a good listener. She took such good care of us! I travel extensively and it would be great to have a Felisa at every property!!
June 13, 2014
Rated 4 out of 5 by Shuta74 Business Trip Review
I stayed as part of a business trip in early June 2014. The weather was very hot outside, but very comfortable inside the hotel. The staff was very pleasant and attentive.
June 12, 2014
Rated 5 out of 5 by Sushine Great Hotel!
Evertything was wonderful! Close to the Convention Center.
March 8, 2012
Rated 4 out of 5 by CatePhD Check in Staff ROCKS
Cedric at the front desk check-in is personable, efficient, and welcoming! He helped me reserve a room for a second night so I did not have to change hotels. He was patient and knowledgeable. He is an asset and deserves commendation!
June 9, 2014
Rated 4 out of 5 by PGU2014 Good Location
My room A/C did not turn off automatically at the time the temperature was reached.
At night it was really annoying and I had to turn it off manually, what means it getting warm inside the room. I complaint, but no changes made.
I talked to other guests and they had the same problem.
Also the available computer to do your flight checkin and print the boarding pass did not work with the US Airways website. I could not print my boarding passes. always errors.
Maybe the OLD Windows VISTA version is the reason.
My laptop had no problems to bring up the passes, but I did not have a printer.
May 21, 2014
Rated 5 out of 5 by Chrome007 This hotel is close to everything.
I love staying here at this hotel. I've stayed here in the past and would stay here in the future.
June 9, 2014
Rated 1 out of 5 by UpsetDonna SHERATON MOTEL ERROR
I made a reservation for our CFO for the ASBO conference. I asked that I be copied on the reservation confirmation. Instead of copying me a separate reservation was made for me in addition to the reservation for the CFO. It was my error that I did not catch their error until our American Express came in with a $249 no-show but Sheraton made the error of making the reservation and refused to correct the error when the CFO contacted them. I have made reservations for years for the people I have worked for and have never had a motel make a reservation in my name and I always ask to be copied on the confirmation. We should not have to pay for this reservation. Be certain to watch your reservations VERY CAREFULLY.
November 12, 2012
Rated 5 out of 5 by LaserDoctor Better than I expected
In the past few years I've been travelling a lot through Canada, US, Australia and the Middle East, so I've seen many hotels promising on their websites and not delivering in real life. Sheraton Phoenix Downtown Hotel is an exception and made my trip to Arizona enjoyable, comfortable and overall unforgettable. Thank you all for your hospitality and for doing such a good job.
April 7, 2014
Rated 5 out of 5 by Theresa39 Wonderful Hotel
I really enjoy staying here. Everyone is so friendly. The rooms are fabulous and comfortable. The night view from the hotel is awesome. It' a quiet hotel. Rooms are very clean. I've stayed here 3 times and never had a problem.
June 6, 2014
Rated 2 out of 5 by anonymous090923 Average and Below Average for Starwood
I travel a lot and expect more from a Starwood property, especially when they upped my rate on me. They were understaffed and everything took forever no matter what you needed; a package pick up, room key, have a question, need coffee, and this trickled over to their bar and restaurant. They messed up my breakfast order and when I said something the next day (since I could not wait an hour for them to fix it) they sent a manager to my room early in the morning to ask me about the issue. She was very polite and I was surprised they would bother me early in the morning without giving me notice. I will not stay here again and I will definitely not recommend the hotel to any of my friends or colleagues who travel just as much as I do.
October 29, 2012
Rated 3 out of 5 by Boomer79 Seriously disappointed with Front Desk
It's amazing how one person can ruin an experience for a guest. EVERYTHING at the Sheraton was above average or excellent... until I checked out. When I arrived, the gentleman at the front desk was very nice. He called me by name and acknowledged my platinum status. My room had been upgraded to a nice 1 bedroom suite on the 30th floor. It was clean, comfortable, with decent amenities. If it were up to me, I would upgrade the flat screen TV's. They seemed to be kind of old and the one in the bedroom was on the small side considering the size of the room, but still acceptable. The fitness room was great. The Lounge on the 28th floor was always stocked and the attendant there was very friendly. I called down to guest services at one point to ask for more towels and they were delivered within minutes with a smile. All in all, it was really great.
Then it came time to check out.
There were two people working at the front desk. One at a normal desk and one at the SPG Gold & Platinum desk. I stood in line there and was next to be helped. There was a woman in the line next to me in back of a man that was having some issue getting checked in. Now all I wanted to do was tell them I was vacating the room and to get my bill. I waited patiently as the woman at the front desk was helping the guest in front of me. It was nice to see that she was spending time with the guest, so I can appreciate that, but when she was done helping him, and I started to walk towards the desk, it was like she looked right at me with a look on her face like "You're Not Next!" then looked at the woman that was waiting in the line next to me. She said "Ma'am, I'll help you now." So here I am, waiting int he gold and platinum line, wanting to just check out, and she helps a different customer who definitely was not a gold or platinum member because I could overhear them talking about getting the woman signed up. So now I am waiting for the front desk clerk to sign up the woman for the SPG program. Then she gets checked in to the hotel. There's no one else waiting. It's just me. But instead of then calling me up to the desk... she walks over to the other agents desk and begins to help her. No "I'm sorry, sir. I'll be right with you." or "Please excuse the wait. We're having a problem with our system". Nothing. She just looked at me like "Oh well, he can wait". I don't understand the point of having a line to recognize peoples status in SPG and then go out of your way to ignore them. After another couple minutes of her looking over the shoulder of the other agent and not doing anything or saying anything, she finally came back and then called me forward. I was waiting in the lobby for 14 minutes to checkout when there was no one ahead of me other than the man she was helping when I arrived there. It shouldn't take that long. Ever. But it did.
Maybe it was all because I was in gym clothes instead of a suit, but that really shouldn't matter. You don't ignore customers... But FeLisa sure did. All the way up until the point that she looked up my room number and realized I was a platinum member. Then she seemed to backtrack a little and tried to recover, but it was too late. I hate to give a negative review for the whole hotel based on my experience with just one person, but it really did kind of ruin the whole stay for me.
June 10, 2014
Rated 4 out of 5 by RoloT Great Staff, Good downtown location
When I was being checked in by a young man at the front desk, he let me know that I had been upgraded to a suite on the Club level. I thanked him, because that was truly a pleasant surprise. He seemed to be a trainee and when I got to my room, it was on the Club Level, but not a suite, just a regular king room. I was only staying one night and leaving very early the next day, so I didn't bother asking what happened to the suite. Anyway, it kept my streak alive of no complimentary suite upgrades for more than six month now at any SPG property.
Otherwise, the staff (including the person that checked me in) were very pleasant and helpful. The hotel is in a good location if you want the advantages of being downtown and still very close to PHX. My only "complaint" would be that the food/snack offerings in the Club Level (evening) were pretty poor, even by comparison to other Sheratons. That being said, I would not hesitate to return to this hotel.
June 1, 2014
Rated 5 out of 5 by MG14 Well Done
The Phoenix Sheraton Downtown is great example of what the new Sheraton is. Try it.
April 10, 2014
Rated 5 out of 5 by Gage2004 Local stay
Stayed downtown for a concert and was very surprised on the attention to customer service that we recieved. Districts resturant was great, check in was smooth, all staff encountered were above par. Well worth the money.
June 3, 2014
Rated 5 out of 5 by MetricsMan Housekeeping
Stayed 4 nites for a conference and was very pleasantly surprised by the friendliness and attentiveness of the staff. What really prompted this review was the housekeeping staff. My toilet was running but I could stop it by removing the top and adjusting the float. I left a little yellow sticky on the tank top indicating that the float was sticking and left for the day. I forgot to notify the front desk or engineering. When I returned, the yellow sticky was gone but the sticking float was fixed. Amazing!!
November 2, 2012
Rated 5 out of 5 by Emily29 Great Stay
Beautiful stay at the Sheraton downtown. Lovely hotel, beautiful artwork, comfortable beds, and exceptionally professional and courteous staff. The only complaint I have is that the water was, at times, dangerously hot coming out of the faucet. It would turn very hot during my showers. I would start at one temp and then it would get extremely hot for a few seconds, then go back to the right temp. I was a nervous wreck in the shower each morning...I'm talking VERY hot water! Everything else was excellent.
December 13, 2012
Rated 4 out of 5 by JohnPlayer Great sleep. Avoid room service
The bed was very comfortable. The place looked clean. The workout room was huge with a great selection of equipment. You can get 'green' coupons for skipping room cleaning. A 5 dollar value for each day. Cannot be used at the cafe or store. We did use it for room service but the food was terrible and not cooked to order. We asked for a pizza cooked well. We received a piece of bread with melted cheese on top.
May 27, 2014
Rated 1 out of 5 Need to work on customer service
Stayed at hotel for a conference five days. When I arrived I found out that my asst had not made a reservation. However, the nice lady at the desk gave me a room and a great rate. That is when customer service went downhill. The next day was told oops the hotel was oversold and that I needed to vacate my room immediately! I was even locked out in the midst of my conference. After heavy debate and much attitude by staff I got to stay but was charged a different rate than quoted and double billed.
July 13, 2012
Rated 3 out of 5 by USAVOpen Green room
I was a little confused about hanging the green sign on the door. I thought that meant the bed sheets would not be changed. I didn't think it meant that fresh towels would not be supplied or garbage cans emptied or new coffee and cups supplied. It seemed like when I hung the sign, housekeeping just passed my room.
May 30, 2014
Rated 4 out of 5 by PlatStud Excellent Sheraton
The moment we walked into the Hotel I was able to feel at ease. It has a calm and tranquil environment considering how big the lobby is. The lobby is very modern, clean and spacious. As a GOLD was upgraded to the SPG floor without asking. The room was spacious and typical Sheraton Style. The district bar is very good. Saturday nights they have live Jazz which is very nice. Overall an awesome Sheraton very close to a lot of the major attractions that downtown Phoenix has to offer.
January 25, 2012
Rated 3 out of 5 by Bill16 Great hotel with one serious lapse
I hate to criticize the hotel when so much about the facility is quite outstanding. The lapse involves insufficient telephone staff. In dialing the operator to call another hotel guest, I was put on an endless recording that someone would be with me shortly. After 5 minutes of waiting several times on different days, I simply gave up. In 45 years of frequent business travel, I have never experienced this problem anywhere. This needs the hotel management's attention.
April 22, 2012
Rated 5 out of 5 by PurpleUA Great Location - Friendly Staff
I've stayed in this Sheraton a number of times and the staff has always been helpful and accessible. The restaurant is outstanding and not at all what I would expect from hotel food. (Talk to Brian at the bar - knowledgeable and personable.) I once had a bad experience with room service - tasteless sandwich, cold french fries. The dinning room manager was very responsive and discounted my lunch the next day. I would highly recommend this hotel.
December 22, 2012
Rated 5 out of 5 by TravelingEngineer Above and beyond staff
The standard areas were great. It is easy to get here from the airport without a car. The room and facilities are beyond clean. The pool and gym are convenient.
The front desk staff was my favorite. Very friendly and entertaining. Sara was the best!
March 3, 2014
Rated 5 out of 5 by SydneyB Outstanding staff Jen and Brandon!
Stayed here for almost a week for a conference - usually conference hotels are busy, impersonal, and you're just glad it's close to the convention center. I was VERY pleasantly surprised by a wonderful front desk staffperson named Jen and an equally wonderful Security guy named Brandon. Every morning (at 5 am - I was on EST!_ they greeted me, helped me if I needed anything, and were super friendly. Made this a most memorable conference stay!
November 20, 2012
Rated 5 out of 5 by Liz1127 Staff totally helpful.
My stay was short but my experience very good. Like many hotels, the lighting in the rooms could be brighter but everything else was excellent. Many thanks for a delightful stay!
March 9, 2014
Rated 5 out of 5 by Brown48 Breakfast
Breakfast service was slow if you did not want to eat the buffet.
May 30, 2014
Rated 5 out of 5 by LindaAnn Easy, Breezy Sheraton Phoenix
We thoroughly enjoyed our stay at the Phoenix Sheraton this past weekend. We came down from Seattle so I could run the Arizona Rock and Roll Marathon. The hotel's location was perfect for the Expo and Start which are the most important criteria for me. This was my 12th marathon in 12 months and I was very pleased with my choice of the hotel from the marathon website.
January 21, 2014
Rated 5 out of 5 by Krispic Comfortable, convenient Hotel for our business trip
Stayed 5 nights for business. Room was pretty small but fit our needs. 2 double beds with a table and two chairs under window. Small coffee maker and fridge. Beautiful view from the 28th floor. We upgraded to Club level and took advantage of what it offered. Coffee, tea, bottled water and soda all day!! Even a cappuccino machine!! Light breakfast and snacks at happy hour.
January 16, 2014
Rated 4 out of 5 by mbluecpa Very comfortable choice
Despite its size, the Sheraton Phoenix doesn't feel nearly like a 1000-room hotel; service was friendly and efficient and the bar and restaurant never crowded. The public areas, like the rooms, are well-appointed and in nearly-new condition.
In the rooms (I had a standard, city-view room), lighting is good and I particularly appreciated that the desk faced the window as I found myself working at it quite a bit. The TV was smaller (32" I think) but OK for a room of this size.
The Green Choice option was handled efficiently: the check-in agent offered it, the card was under my door in the morning, and the points posted promptly.
My only heads up to future guests is that the door staff defaulted to getting a livery cab/car service car when I asked for a taxi (the black cars were lined up near the door with no standard taxis in sight)...$17 vs $29 for an airport trip.
June 9, 2012
Rated 3 out of 5 by AZWW Revised stay review at NABC
Everything was fantastic EXCEPT the surprise parking charges. Sheraton should be ashamed. I have stayed at a variety of hotels, nationally AND internationally. I have NEVER been charged such a fee. Not even at one of your neighboring resort areas. I am sharing this with the ACBL. This even reflects negatively on America to the plethora of folks from overseas who attended this affair.
December 7, 2013