Rated 4 out of 5 by Grrrrr Recently disappointed
I have stayed at this hotel several times and until my recent experience was always satisfied. I am a SPG Platinum member. On my most recent trip I had the occasion to extend my business trip after my reservation was originally made. My travel agent called the hotel and made the request to extend. She was informed that the hotel was full but due to my status they would find a way to fit me in. When I checked in, my reservation had not been extended. Furthermore when I told the person checking me in this story, she informed me that I would need to call the SPG desk to be accommodated. When I had my travel agent do that, she was informed that the only way they could get me in was if I paid an extremely ridiculous rate of over $500 for the extra night. And this after we were originally told by the hotel that they would extend my reservation with no crazy rate. Hardly the service that you would expect for a platinum member, or any customer.
February 12, 2012
Rated 5 out of 5 by pittsburghjoe Great Conference Hotel - Poor Club Room
Attended a conference here and spent 6 nights. We upgraded for Club Access. The room, complimentary water and internet were fine. But Club Room was very disappointing. The Honor Bar was more like a "Dishonor Bar." Empty bottles of wine and beer with a sign saying to check with staff for pricing - but rarely were staff present. Very atypical Club Room.
October 31, 2012
Rated 5 out of 5 by TLM121302 Nice hotel in Downtown area
This hotel is located in downtown Phoenix and offers many great amenities within walking distance. The hotel amenities were great and met my needs. The bartender (Richard) at the poolside bar, the Breeze, was awesome. All hotel employees were courteous and very helpful. I would recommend this hotel to anyone who is going to be in the Phoenix area.
September 16, 2013
Rated 5 out of 5 by JGJ1969 Always stay here
Sheraton Phoenix is my hotel of choice in downtown Phoenix. It's a large hotel that consistently delivers warm personal service more indicative of a smaller hotel. Rooms are clean and well designed. Internet is super fast. District has great lunch values and the shrimp tacos are fantastic. The valet and door staff are also great,
October 9, 2012
Rated 2 out of 5 by Dennis This hotel is a great location when attending events downtown.
Check-in did not have a platinum/gold desk. I was not offered a gold gift at checkin. Hotel is clearly understaffed and maintenance is not up to par. One elevator did not work the whole time. Room service was late but the food was great. Club lounge staff was excellent. Room had stains on furnature and really looked run down.
June 2, 2013
Rated 5 out of 5 by fysakery excellent hotel
The bed is extremely comfortale, I like the view from the hotel-- I can see almost all important buildings in downtown Phoenix from the guest room, and also the mountains far away. The traffic is very convenient, I do not need to take any taxi to get to a fantastic restaurant, and also CVS, Publix, USAIRWAY CENTER!
January 2, 2012
Rated 5 out of 5 by cliche Wonderful Stay...
From the greeting at the curb, through the check-in, our stay and check out, everyone at this hotel made us feel like we were the most important people staying there. The room was great, the bed more comfortable then any I've had the displeasure of sleeping on elsewhere. I can not recommend this hotel enough.
December 15, 2011
Rated 5 out of 5 by TheVaclav Very Nice Stay
Let me say first that the lobby bar's bartender, Sam, deserves 5-stars and a pay raise. He was tremendous on a crazy busy night (Dec. 7th, the evening of the Go Daddy Holiday Party),
The room was clean and comfortable.
The hotel staff was courteous and efficient, and made me feel like a valued customer.
December 11, 2012
Rated 5 out of 5 by hring Excellent Hotel
Downtown Phoenix is a brand new facility with excellent bed, suberb lounge facility and staff. Sheraton in general must have hot breakfast, some of your compitetors have and I am sure most of the business traveller would like it. Earlier Sheraton use to have it but since last 2 years I have not seen.
December 25, 2011
Rated 5 out of 5 by irighti Pets Allowed?
I had a great room which was quiet . . . for the most part. Then I started hearing a barking dog. I was not aware the hotel accepted pets. I figured if they did, there would be rooms where barking would not be heard. That was my only concern with the hotel. I loved the "Make a Green Choice" program.
November 1, 2012
Rated 5 out of 5 by JohnL WIFI Unacceptable
Most hotels and motels (even cheap ones) have free Internet connections, either ethernet or wifi. I was able sometimes to connect to the Sheraton Club free wifi, but not always. To pay $14.95 for one day of Internet is rediculous unless you are a business person with an unlimited expense account.
August 16, 2012
Rated 5 out of 5 by dwcapitan Amazing staff and excellent hotel
As soon as I checked in the desk staff were extremely welcoming and super nice and energized. I felt very comfortable immediately. The room was very clean and exceeded expectations. I live in Phoenix and needed a staycation and will likely be staying here again in the future.
January 2, 2014
Rated 5 out of 5 by ShrinerBT Review for stay during recent National Conference
I recently travelled to Phoenix for a national fraternal conference at the convention center and had a wonderful experience at the Sheraton Downtown. The hotel was a quick 2 block walk to the convention center and was very convenient to shops and eateries in the downtown area. My only complaint was that the eateries in the area all closed at 10pm:( The hotel solved this by staying keeping their lobby and restaurant open super late to accommodate all of us. We packed the lobby, restaurant, and ballroom and the hotel handled it well. I hate that I never made it to the pool deck but I will be there during my next trip. The Starwood Preferred Guest Level was an added treat! I did have a small issue on my account when checking out and the manager was more than happy to assist and correct the problem. The Bell stand was very helpful in keeping all of our luggage in storage safely while we checked in and checked out. The staff was very friendly and appreciative of our presence. I will be staying here again very soon.
September 1, 2013
Rated 5 out of 5 by Cheryl7359 Sheraton Hotels are Awesome!!!
The bed was so comfortable, I didn't want to leave!!! I ordered room service and it was excellent. I ordered the hamburger. I don't even like hamburgers but it was like nothing I've ever tasted!!! Your staff was friendly and helpful!!! Bravo Sheraton!!! I will be back!!!
October 9, 2012
Rated 2 out of 5 by WorstService Front desk staff
Your front desk staff is slow, unprofessional, and rude. In addtion, as a Platinum member I expect to be able to get a little bit of a late checkout instead of being told that I have to leave as early as possible because a convention is coming in and rooms are needed.
October 20, 2012
Rated 5 out of 5 by Valcano Good Housekeeping can make the difference
Overall the service and accomidations where excellent. Amelia went above and beyond the normal duties of housekeeping. After one night she knew what items I used the most and doubled them up, it was very thoughtfull and made my stay far more enjoyable and relaxing.
October 29, 2012
Rated 1 out of 5 by Brewflyer Overbilled for the price
The main kicker was the description of this room. The phrase Sweet Sleeper was included, which apparently describes the type of mattress? But I took it as a sleeper/ sofa, so I had to upgrade my room for the space needed, adding another $70 to the price. I also did not like having to pay $27.00 for parking. Self parking was full at the time of check in, so I couldn't park for free. We were also not told valet parking was $27.00 at the time of parking, we were told after we parked, during check-in. No continental breakfast, and paying extra for internet service this day and age is silly. There were also 3 bottles of water in the room...2 were complimentary, the third larger bottle was marked at $4. All of this nickel and dime addition adds up to the appearance of SNEAKY tactics to promote a low price, then actually charge a price way higher than expected. The only saving grace of this stay was our bell man, Ken, who was incredibly helpful and assisted us in changing rooms when we found out we didn't have a sofa/ sleeper.
May 29, 2013
Rated 5 out of 5 by ASBO Wonderful experience
This hotel proved to be an excellent choice. It is convientlylocated near the Convention Center, the Arizona Center, and sports and performing arts venues. I thought that both the room and the restaurant will outstanding, as was the service from all of the staff.
October 18, 2012
Rated 5 out of 5 by TravelingEngineer Above and beyond staff
The standard areas were great. It is easy to get here from the airport without a car. The room and facilities are beyond clean. The pool and gym are convenient.
The front desk staff was my favorite. Very friendly and entertaining. Sara was the best!
March 3, 2014
Rated 5 out of 5 by AK83 Perfect stay
My experience here was excellent. The hotel's location was perfect for the convention center. All staff were pleasant and helpful. Loved the in-room coffeemaker and Starbucks coffee. Also, the complimentary bottles of water were a welcome addition!
December 11, 2012
Rated 5 out of 5 by spa1 Personalized Service
The hotel did a great job making our staff a personal and comfortable one. We were welcomed warmly, they had food available in the lobby late night, the sheets were comfortable, and the gym is light and airy with good equipment. Great stay!
December 11, 2012
Rated 5 out of 5 by atlbobbymac Great Stay!
In town for a conference and hotel was in the perfect location, convenient to everything, great service, an excellent bar and staff downstairs and wonderfully attentive houskeeping. Awesome pool and views. Made my 4 nights very enjoyable.
October 16, 2012
Rated 5 out of 5 by sweetbandit Nice, Clean & Spacious
I really enjoyed my stay at the Sheraton Phoenix. The hotel was clean, spacious & chic. The lobby offered great restaurant & bar and the entertainment was a plus! I'd definitely recommend here and will make it my Phoenix place to stay.
September 9, 2013
Rated 5 out of 5 by eagle36 Great hotel with outstanding staff
The staff at this hotel from the bell staff to the concierge, to the front desk and the District restaurant were outstanding in providing helpful, public service to us. We could not have asked for better service from the entire staff.
November 11, 2013
Rated 5 out of 5 by Carolyn62 Wonderful
My wonderful experience started once I exited my cab. The friendliness, helpfulness from the bellmen, to the front desk clerks and management. I had breakfast and dinner in the restaurant, the service and food was second to none.
October 9, 2012
Rated 5 out of 5 by AZWW Stay druing NABC
The Sheraton met expectations in quality overall. It still amazes me that a top quality room can be so pleasant but have no microwave. For the money, a microwave should be in those spacious rooms. Your staff was fantastic.
December 5, 2013
Rated 5 out of 5 by Mrsnak Always a nice stay at the downtown Phoenix Sheraton
As usual our stay at your hotel was perfect. Chelly met our every need for our scrapbooking weekend. The catering department did a bang-up job on the food. The rooms were very comfortable. Can't wait to come back in May.
October 10, 2012
Rated 5 out of 5 by BCBC Hotel experience
Had an excellent dinner with good service in the hotel restaurant. Would recommend it for those visiting or for locals.
All service was provided by friendly and courteous staff
Good central location. Comfortable room
December 28, 2013
Rated 5 out of 5 by Tes7 Excellent Stay
Recommended this hotel to a co-worker and he really enjoyed his stay. He said it was a great location and excellent room!! Also, front desk staff Janet and Lorena were great in assisting with reservations. Thanks !!
October 16, 2012
Rated 5 out of 5 by Steph61 As comfortable and nice as I could ever want
Loved my room and loved the service. Y'all do a great job. My only complaint is that there is a charge for internet in the rooms. I know this is common among hotels of this caliber, but it just seems unreasonable.
October 18, 2012