Rated 5 out of 5 by LadiLuc 4th of July's
This would be the second 4th of July we've spent at the Sheraton. Great location! Staff were very pleasant & helpful for the most part (two gentlemen in the lobby, concierge and ladies at Starbucks counter 7/4). Dinner service waitstaff could use some adjusting. The woman waitstaff seemed as if we were doing her a favor and took her sweet time providing service. Thanks to the busboy for his help.
July 10, 2014
Rated 1 out of 5 by rye27 Messed up service
I arrived from a long flight across the Atlantic to find a set of paint tools inside the room. I informed the guest services and it was cleared as expected.
After a few minutes, as I was unpacking, I received a call from the reception that I will be moved to another room because of necessary Engineering works to be done in the room. I was informed that the keys will be delivered within 5 minutes despite the fact that i offered to go to the reception and pick it up. I received another call from guest services asking whether the paint materials were cleared. It was fine until the keys never arrived for almost an hour of waiting. I called the guest services and was transferred to the reception and then again vice versa. It seems that they have checked me out and they have no idea of my details.
As this moment that I am writing this review, I am supposed to get a call from the "manager" or the reception, at least, to inform me what will be the resolution of this issue. It has been almost 10 minutes now when I am supposed to receive the call that was promised to be sorted out within 2 minutes (as per the lady)..
I don't understand if is it the miscommunication among the staff or that the staff seems to be incompetent. I have received a call just as this moment and the lady even has got my name wrong.
Thank you very much for the start of a perfect stay.
July 31, 2014
Rated 4 out of 5 by Snidget location
The hotel was perfect for exploring the city. Walking distance to many attractions. The staff was great but the hotel lookers somewhat dated.
I would stay at this hotel again.
July 29, 2014
Rated 3 out of 5 by checky check in horror
you would think that a hotel could figure out how to check someone in ...why it takes 10 minutes for each customer is beyond me
July 28, 2014
Rated 2 out of 5 by Swimmerk So-so, better properties in the area
I stay at this hotel quite a bit (approximately 10x over the past 6 months).
- Most of the staff are very helpful
- The location is great, most of Philly is easily accessible
- I can never seem to get the internet to work on the higher floors
- Your room type request is merely a suggestion
- You may or may not get adequate toiletries or towels
- The property is in dire need of an update (mystery red stain on door handle, stains on carpets, hole in wall, shower which will not get hot)
The property has potential and the staff is great... but this place really is a dump.
June 29, 2012
Rated 1 out of 5 by stayelsewhere Vacation runied.
Had family and rented 2 rooms. made early request for adjoining rooms but request was not honored. arrived at 11:00 p.m. on 18 July and brought all the luggage in, even got help from staff, only to be told no power. was sent to the Marriott. returned on Sunday and given the worst rooms on the 14th floor, also not adjoining. then on 23 July to be awaken at 4:00 a.m. by emergency signals. had to evacuate.
July 24, 2014
Rated 5 out of 5 by FrankJuly2014 14 year anniversary
The hotel was great. The staff went over and above to make my 14 year anniversary stay a great one. I recommend this hotel.
July 7, 2014
Rated 3 out of 5 by Chev2014 Facilities Met Expectations
The hotel room was extremely dusty, like it had not been utilized in months and then was offered to the first available customer. I was too absorbed in the business of why I was in town and was also too tired to request a room change. A plume of dust rose from the comforters and pillows, when I placed anything onto the bed. There was also a layer of dust on the nightstand. This is the reason why I scored "Facilities Expectation" so low.
I did appreciate the lovely view from my window. The Bistro's food was delicious!
July 21, 2014
Rated 5 out of 5 by Tami54 Great stay!
Comfortable, clean room, attentive friendly staff only complaint wifi $13 a day
July 6, 2014
Rated 5 out of 5 by Manju Highly Recommended
I would recommend this hotel to anyone traveling to Philadelphia, whether it be for business or fun. The rooms were clean, the location was perfect, and the entire staff most helpful with any request. I have read some other reviews, and disagree with most of their comments. I am the type of person that cares less about whether or not the bathtub is a jet-stream or if the room has fancy amenities. When I travel, I like to enjoy the city and the company I am with, and this hotel helped me do exactly that. The location provides easy access to all of Philadelphia, by foot or by subway. The staff go above and beyond by providing suggestions and answering any question that one may have, making sure your stay is enjoyable. Also, the room was perfect for a relaxing evening and quality sleep. I will definitely stay here again.
April 24, 2012
Rated 5 out of 5 by AJ2012 The good and the BAD about Sheraton DT Philly
My partner and I travel a little too much and we WERE faithful patrons of another chain due to several bad experiences we decided to go with the Sheraton...Well, what an unbelievable weekend....
Here we go:
Room= The room was impecable, the staff with no hesitation or question gave me new towels when we asked.Kudos to house keepng..that rooms met my OCD habbits lol..
Pool - amazing, clean however too many kids :)
THE BAD::: WE HAD TO LEAVE :( But i'll be BACK
March 13, 2012
Rated 2 out of 5 by NGS2014 Not impressed
I was there the day after the fire. I understand emergencies happen and am glad no one was hurt. However, as a Gold Starwood member I would have expected advanced notice that food & beverage was limited so I could have made the choice to relocate as I was on business. When I arrived around 6pm the line to check in for SPG was long and there was only 1 person. At the restaurant after a long wait for a server I was advised that the restaurant was on limited menu. I went to the concierge who recommended a restaurant that was within walking distance. I was assured it was safe. As I exited the hotel to the right it looked desolate. I was approached by someone and felt uncomfortable so I turned in the other direction and found a place on my own that was in a more populated location. I expect better from the concierge at a Starwood property. As compensation for he inconvenience a complimentary continental breakfast was offered to guests but there were so many people from the convention that was in house that other business travelers such as my self were not able to have breakfast prior to leaving for morning appointments. Also, I had issues with the internet in my room and when I tried to call down my phone was not working and I had to use my cell phone. The list goes on. Again, I do understand that emergencies happen but expect more from a Starwood property.
July 26, 2014
Rated 1 out of 5 by sfdjah Avoid at all cost
I stay in hotels almost 200 nights per year. My company makes me stay in this one once a year and it is BY FAR the worst hotel we stay in.
For example, on the last trip I checked in, went to the first room...it was still dirty, bed not made, towels everywhere...it was gross.
Went downstairs got a second room...somebody was IN the second room watching TV. Thank goodness they had clothes on!
The third room was finally clean (relative term, it really wasn't clean, clean) and unoccupied. When I asked if they could at least give me a drink coupon or something, for all of the mess the front desk manager said..."oh, no. We could never do something like that." Seriously?
All of this not even to mention that this has to be one of the dirtiest hotels ever...hasn't been thoroughly cleaned in years.
Avoid it at all cost. But if you decide to stay here anyway all I can say is...good luck!
June 1, 2012
Rated 5 out of 5 by LCAP Great Service
From the front desk person who joked about our birthdays being close to each other to the cleaning lady who introduced herself and made sure we had enough creamers for the coffee in the room, this was the friendliest hotel staff I have ever encountered. Great Job!
July 1, 2014
Rated 4 out of 5 by Sportybarb This hotel has great features
This hotel has a great central location in Philadelphia. There are beautiful views of the city and the bed is comfortable to sleep in. Thanks for a good nights rest and friendly hotel staff.
July 21, 2014
Rated 1 out of 5 by Vonterro Lights Out
This hotel was dirty. Standing water in the parking garage. The lobby was dirty, the staf ignored the guests. The elevator was filty. The room,.. OMG. the lights did not work, the carpet was dirty. The bed had spots on them. Then, on top of all that, you charged for internet. " where they do that at".. I was done. Never again.
July 20, 2014
Rated 3 out of 5 by Lumpdog This hotel is nothing more than average.
I was not impressed with the hotel. The rooms were not clean. My cleaning person never took the plastic bucket liner out of the ice bucket the entire time I was there. I was there for 6 days!
July 21, 2014
Rated 5 out of 5 by MPDa4 Great staff
I wanted to single out Andrew Puzdrak for going the extra mile for me during my stay and he should be recognized for his due diligence in that regard. I arrived Monday late evening after a gruieling 8 hr flight and went to the lobby restaurant for a light evening meal (by the way the soup/salad combo hit the spot). Long story short, i was tired and axiuous to get some sleep so i paid the bill and went to my room. I did not realize I left my blue double breasted blazer on the back of the restaurant chair. The next morning, after the 0500 hrs fire drill and during dressing for our IQPC conference i releaed my jacket was not in my room closet. I proceeded to the Mezzenaine and shared my story with Andrew. I gave him the description and he asked me to wait in the meaaenaine area. He was gone a good 15 min and appeared with my jacket, had me sign for it and was on his way.Andrew is a cut above the cloth to say the least and should be rewarded/recognized for going the extra mile in my behalf..
June 26, 2014
Rated 1 out of 5 by CTBV Wow...I mean ughhh. Gross.
I travel quite a bit for business and typically don't complain, but this has been such a horrible experience, I decided to write back.
Upon arriving at the front desk, they said they'd bring a package that I had delivered right up to my room. That's didn't happen. After about 45 minutes I called back. They said they'd bring it up. It still didn't happen. They ended up calling me back, addressing me by the wrong name. Eventually the package made it to my room.
When I arrived in my room, something didn't feel right. It was picked up but sort of a mess. There was used soap bar sitting out on the soap dish, the bed wasn't neatly made, etc. I unpacked and tried to forget about it.
After several conversations trying to get the missing package up to my room, they asked if I was staying with someone else. I told them no - it's just me. Apparently they still had someone else in this room!!! I told them that would explain why it didn't seem fully clean. They sent a cleaning crew up to investigate. So I ended up leaving the room while they were working on it...a big and unnecessary interruption.
Later, I started to iron my clothes for a business meeting tomorrow. I realized the iron had sticky black stuff all over it. I had to call down to get a new one. Fortunately I noticed the very visible issues with the iron before using it on my clothes.
All this happened in the first few hours. Not looking forward to the rest of my stay. Overall this hotel just seems dated, dirty and way overpriced.
July 22, 2014
Rated 2 out of 5 by Qutie14 Disappointed in Philly
SPG was never mentioned. We had to ask to have our number and points put in. The key did not work when we arrived at our room. The bellman retrieved new keys. The room was small. We had to move sideways to get around one table. We requested a King room and were given Queen without telling us. Our Internet service was intermittent. We were refunded for that. Maid service was great. Guest Services were responsive.
July 17, 2014
Rated 5 out of 5 by Lindy1 Great hotel, Green Initiative needs work
The hotel and room were comfortable and met our expectations. I liked that they offer a Green Initiative, where you can decline daily maid service for new towels and linens. Instead, you receive a $5 food voucher or 500 points for each day you participate. We received the voucher the first morning, but the two subsequent mornings of our visit I had to go to the front desk to request our voucher. A minor inconvenience, but still something that they should address if they are going to offer this incentive.
Parking is expensive, but "normal" for area hotels at $38 a night. One block over is a public garage that is $18 for 24 hours and $5 on the weekends. It's worth the very short walk!
June 27, 2012
Rated 4 out of 5 by gee1 tHIS HOTEL HAD A GOOD STAFF WITH ONE EXCEPTION
OVERALL THE STAFF WAS VERY PROFESSIONAL HOWEVER THE BLONDE WAITRESS WORKING NIGHTS IN THE TERRACE BAR HA A TERRIBLE ATTITUDE AND DISPOSITION YOU WILL MORE THAN LIKELY GET SEVERAL NEGATIVE COMMENTS ABOUT THIS ONE EMPLOYEE.
July 18, 2014
Rated 5 out of 5 by mlt3 Great Service at a Packed Hotel
Staff service means everything when a hotel has multiple events going on inside the hotel plus major city events. Our stay was for business to attend a conference at the hotel, Philly Marathon was Sunday. Our front desk experience with PHILLIP, CRYSTAL and TONI was exceptional as well as the service from MARY (concierge) BLESSING (housekeeping),and NICOLE (our waitress in the Lobby Bar). SPECIAL THANKS GO TO EDWARD in security who went above and beyond to make our stay exceptional. On Saturday the hotel provide complimentary fruit, beverage and pretzels ALL DAY. Very appreciated and unexpected.
November 23, 2011
Rated 3 out of 5 by Spec1295 Hotel dated and worn
The hotel is dated and showing age. Hall carpets are old and worn, hotel room doors jam and hard to close. Bar area was kept too cold with air conditioning running to the point where we had to take our food back to our room on two different evenings.
May 2, 2014
Rated 3 out of 5 by DRLAURA What a headache...
I was LUCKY enough to stay at this facility for a professional conference and was bombarded by a national fraternity party.
The staff couldn't keep up with the incessant party; a garbage can full of chicken bones and catering bins lined the halls. I originally was housed on the 26th floor but called to get the room changed. When the front desk clerk could hear the noise through my call, he upgraded my room but it still was a tragic space. The bathroom was dirty, furniture smeared with LORD knows what and the carpet needed to be washed-- or burned, I'm not sure which. I elected to stay here because of sheer convienance and ended up regretting it. The high note-- the staff were all charming, restaurants very accomodating and tasty, proximity to everything-- sure it was there. Beyond that, it was like a Sheraton and a Motel 6 had a baby... not the quality I was expecting or paid for.
July 14, 2014
Rated 1 out of 5 by Manju Not what I expected
The check-in process was great, very courteous and helpful. However once I got to my room I was very disappointed. I would never have expected all the scary stains I saw in that room! From what looked like rust marks on the pillow cases, to black mold-like stains on the bedding (as well as hair that was not mine), and stains on the carpet and curtains, it was gross! It felt like the whole room and everything in it needed a proper wipe down and certainly the bedding needed a bleaching.
Lastly, I tried to leave a parking permit at the front desk for a colleague (not staying at the hotel) to pick up the next day. Unfortunately, the item I left mysteriously disappeared into a random black hole that no one at the front desk could account for. After being grilled by staff about whether or not I had the correct Sheraton I had to leave the event I was working at, walk two miles to meet up with my colleague and provide a secondary permit. The whole issue was ridiculous and a big inconvenience.
May 15, 2012
Rated 2 out of 5 by Katie2012 Not up to snuff
Sheratons in general can be hit or miss — it's the one Starwood brand where I'm not sure what I'll be walking into. The Sheraton Philadelphia Downtown is definitely a miss, joining the ranks of the Sheraton in downtown Indianapolis (circa 2012 - haven't been back since to know if there have been changes) and the Sheraton near O'Hare airport (circa 2012 - also haven't been back since to know if there have been changes).
Upon arrival and after much waiting, there was no one to be found near valet due to understaffing. The only place to grab dinner is in the bar, which is the main source of my discontent. The service was almost comically atrocious.
The room/facilities were fine, albeit a little rough around the edges. I could very clearly hear my neighbor on his cell phone, and the shower/spigot had some issues. The bathrooms near the hotel lobby were disgusting. They smelled and the dirty film above the water line in the toilet bowls indicated they hadn't been scrubbed in a long while.
It's not a roach motel, but it certainly drags the Sheraton brand down. So many other Sheratons have figured it out—why can't this one?
June 18, 2014
Rated 2 out of 5 by John751 Hotel has major service problems
This is a good location property that I have stayed at a bunch of times....and have rarely ever had a good experience from a service basis.
I was charged parking for the 3rd time in a row even though I did not park in their garage and I specifically mentioned this to the check in person. I was told I had to "CALL STARWOOD" because my profile was checked that I always park my car. Starwood claims that this is NOT a central office issue and rather a local hotel issue. To have the front desk argue with me several times on this is very frustrating when I am in a hurry to check out of the hotel is frustrating.
I am platinum and have never had this problem with any other property.
The other big issue is how thier systems integrate with Starwood. For the 3rd time, my stay has not been posted correctly in my Starwood account. This has required me spending time following up with Starwood and the hotel to get the issue resolved. It was not that I had an ineligiable rate, ...it was a AAA rate!
Sheraton Philadelphia.....please fix your computer systems and train your people not to be rude...we are the customers.
November 1, 2011
Rated 4 out of 5 by Blueyedgirl Great Location
This hotel is within easy reach of many museums, Rittenhouse Square, and other tourist sites. The Club Level was great, the view from our 25th floor room spectacular. Everything was clean.
July 15, 2014
Rated 2 out of 5 by LLRO Nothing Special
Good location. Property is at least 10 years past its prime. Not bad, but just run down. Needs paint, old carpet, not outright dirty but... and just very average everywhere else.
July 14, 2014