Rated 5 out of 5 by roscoesdad Outstanding Property
The Sheraton Downtown Philadelphia is one of the most outstanding properties not only in Philadelphia but in the entire USA. From the warm greeting by hotel staff to the food fare both for dinner and breakfast, this hotel meets all guests needs. The rooms are spotless, the housekeeping staff diligent in their responsibilities and the appointments in the guest rooms made the room inviting and comfortable. The Club Lounge is clean and the food selection in both morning and evening caters to all culinary tastes. This property is unparalleled in hospitality.
20 de Outubro de 2013
Rated 5 out of 5 by Babs703 Is there anything that isn't good?
Everyone and everything is marvelous at this Sheraton.
9 de Outubro de 2013
Rated 5 out of 5 by Steve5857 Overall great hotel . Just needs some tweeks!
The stay was very enjoyable. 75% of the staff went out of their way to help make the stay 5 star. There was a lounge chair missing in our room that we requested and never delivered. The interenet was 2nd class. The restaurants, maid service and lounge staff were exceptional. The bed very comfortable and room well appointed and clean. Would stay there again.
9 de Outubro de 2013
Rated 5 out of 5 by greg1951 Hotel has great employees
From check in to check out all employees that I had interactions with were great. The room workers were very courteous and attentive to any questions or needs I had.
The pool was very warm(hot), however as soon as I brought it to a staff member's attention it was corrected.
I will also add that the staff of SPG advise me of a promotion that greatly added to this being
7 de Outubro de 2013
Rated 5 out of 5 by Boomalaka easy check in and they are so friendly at the front desk
I go just to have Ed as my waiter!
7 de Outubro de 2013
Rated 5 out of 5 by CFM56 cab assistance
The cab driver that the Sheraton staff assisted me with was nice but once we got to the airport she had no way to take a credit card, had no receipt to provide which was a problem. Hotel staff should only use qualified legitimate transport services.
6 de Outubro de 2013
Rated 5 out of 5 by Eddie49 Good, but . . .
the thermostat didn't work in my room, so it was a little chilly.
23 de Setembro de 2013
Rated 5 out of 5 by chip92057 Everything was perfect
From the bellman to the front desk to the bartender, everyone at this hotel were top notch professionals who went out of their way to ensure our group was taken care of. Great job!
17 de Setembro de 2013
Rated 5 out of 5 by Julia68 sheraton downtown philadelphia
So convenient to the start and finished lines of the Rock n Roll Half Marathon.
16 de Setembro de 2013
Rated 5 out of 5 by Trisha6 Great staff, one concern
Every person we came into contact with was extremely helpful and pleasant. Our one major concern was that we had 5 rooms for a group of people running a race for a children's charity and the special needs children themselves were participating. When making the reservations I had been very clear that we would need late check out to ensure the safety of the kids. When we checked in only 2 of the rooms were allotted late check out, and while that was a nice accommodation for those two rooms it was a hardship for the other three. There was a big block of rooms for runners and in the last 8 years we have stayed at a different hotel for this race and the late check out was always guaranteed for that entire block. It was a real problem for us, and I am not sure we could stay at this hotel again for this event if they cannot adjust this policy. I know the hotel was full bc of the race, but we also know it would not be full the next day so there was plenty of time to make the turnover of the rooms with the right staffing plan ahead of time. With such a well trained staff, and nice property it was a real shame to have this problem.
16 de Setembro de 2013
Rated 5 out of 5 by DavidG1137 This hotel hits on all cylinders
Great location, staff is very friendly and reaches out. Good food and excellent service with a comfortable room.
14 de Setembro de 2013
Rated 5 out of 5 by queenmum philadelphia treasure
we were delighted by our recent stay at the downtown location. we were able to arrange a rental car for the rest of the trip as well as get shuttle info to and from the airport by contacting the concierge before our visit. the property itself was very nice; the public areas spacious and inviting. our room was nice enough that we didn't mind spending an afternoon in when it was raining buckets. we were close to virtually everything we wanted to visit. would definitely return.
7 de Setembro de 2013
Rated 5 out of 5 by Recie4u This hotel has great customer services
I was very impress with the staff at the front desk upon my check in and check out. It was a very smooth experience even with the lines long they moved swiftly and friendly to get the line moving as quickly as possible.
3 de Setembro de 2013
Rated 5 out of 5 by jimmycna Statisfed Customer
The hotel was clean and room service was great. The staff was very helpful. Parking was safe and secrue, we were very comfortable
2 de Setembro de 2013
Rated 5 out of 5 by Jazzygigi This hotel has wonderful staff.
While a guest at the hotel I shared with the staff member, Dean, that me and my husband were newlyweds and he sent up cheese and crackers and made us feel extra special and welcome!
2 de Setembro de 2013
Rated 5 out of 5 by BradM Great Clean Hotel
Stayed here just for one night but was very impressed. lobby is very nice and large. If you can, upgrade to club level as the view is great and the free food and drinks are a perk too!
30 de Agosto de 2013
Rated 5 out of 5 by Temple This hotel has a great resturant
Great food, Great service.
24 de Agosto de 2013
Rated 5 out of 5 by Ed1957 CEO
We were assigned to the Hotel for a conference and the service was outstanding. .there were a few issues with cleanliness and remodel but the staff attentiveness fare outweighed the problems. I would definitely recommend the hotel to friends
22 de Julho de 2013
Rated 5 out of 5 by CohenNJ Great room- very nice staff!
We were welcomed nicely when we arrived. The room was great and everything that we needed was provided. We asked for help choosing a restaurant and loved the choice we came up with together!! (Melagrano)
14 de Julho de 2013
Rated 5 out of 5 by Singer90 Beautiful hotel
This hotel is 26 stories, and the view from my 24th floor was incredible! Very clean and comfortable. Pets are allowed under 40 lbs. they have a gym and a pool, too.
4 de Julho de 2013
Rated 5 out of 5 by NAVYGIRL33 Best Value in the Heart of the City
The hotel was great! The location was great! And, the price was fair considering the location and amenities.The only issue I had was after checking into my room, I noticed the maid staff left a dirty cloth on the floor and I had to wait two hours for a plunger and refrigerator.
2 de Julho de 2013
Rated 5 out of 5 by Phoenix21 Outstanding even while renovating
i had a last minute business come up in Philly for a client. Since this was last minute, I figured the rates would be terrible or the hotel would not be the greatest. The Sheraton staff not only got me a great room for half the price of my regular chains, they upgraded me to the VIP floor. The word OUTSTANDING does not due them justice.
27 de Junho de 2013
Rated 5 out of 5 by mmag Awesome!
Great place to stay in Philly - 1st time there and this hotel made it great -Staff was helpful and made everything great - Mary, the Concierge was so nice and helpful! When we come back to Philly - staying here!! We were in town to see The Rolling Stones - a great weekend and the Sheraton helped that
26 de Junho de 2013
Rated 5 out of 5 by FatherofTheYear2013 Place to Stay in Philly
My took me to Philly for Father's day and we could have not pick a better place to stay. It was close to all the place we wanted to visit (Museum, City Hall...). The Staff was very helpful, they recommended a few place for diner and their recommendation live up to our expectation.
20 de Junho de 2013
Rated 5 out of 5 by Test Great stay
I really loved my last stay at the sheraton Philly. Staff met my needs and everything was top notch.
12 de Junho de 2013
Rated 5 out of 5 by pc330 nice spot
near Logan Square and museums/ whole food/ Rocky Statue.
Nice meeting facilities with good wifi in meeting area
10 de Junho de 2013
Rated 5 out of 5 by LF125 convenient downtown hotel
I just stayed one night and my experience was very good. The hotel has a good location with beautiful views of the city. The room was large and clean, with comfortable beds. The shower had consistent pressure and temperature. The attached Phillips seafood restaurant has terrific crab cakes. No complaints at all.
6 de Junho de 2013
Rated 5 out of 5 by gator1957 Awesome stay!
Stayed at Sheraton for a seminar and was plesently surprised. The location is perfect, within easy access to everything. The staff is more than eager to help with finding the local attractions and best places to eat. The hotel itself is beautiful and comfortable. The rooms have the most comfy beds and pillows and are spotless. My expectations wre not only met but surpassed.
18 de Maio de 2013
Rated 5 out of 5 by Nancy90 Comfort in the midst of busy busy
I have to say Hats off to the Downtown Sheraton in Philly!! What a busy busy graduation weekend and also they had the SGK Cancer Walk on Sunday! And that hotel catered to all needs! It was such an exciting weekend.
We needed a fridge in the room for my husband's insulin and bingo they brought it up! He forgot his toothbrush and voila the desk gave him one! We were walking all day and to come back to such a comfy bed to sleep soundly was a great relief. Thank you for having pleasant staff and a superior Hotel. It made our son's graduation from Penn a very relaxing one! Thank you for your exceptional service!
15 de Maio de 2013
Rated 5 out of 5 by Patze Mother's Day Walk
For the last 3 years, my family have stayed
@ the Sheraton in downtown Phila, Pa.
This is a great group of people. Their focus
is exceptional care from the front desk to the
maintenance department. All our questions were addressed immediately.
Thank you for the exceptional care,
13 de Maio de 2013