Rated 2 out of 5 by RBJ49 Number of nights and non cancellable issues
Upon check in, i was told i was booked for two nights and it was non refundable. the problem with this scenario, is it was a mistake in the booking, because i was only staying one night and did not stay the second night. Trust me, I will be calling American express, because i will not be forced to pay for a night that i didn't book. I will not be using Sheraton brands anymore in my travels..
October 17, 2014
Rated 5 out of 5 by Michael1976 Concierge Lounge was Great....
We just stayed here while we were in town for the Premier Designs Jewelry National Rally and had a great time.
We stayed on the club level and it was well worth the additional cost. Angela in the lounge was the Gem of our stay. She was so warm and welcoming, she made our stay wonderful. Thank you so much Angela.
Everything else at the hotel was great and the location in comparison to the Convention center was perfect. Thank you for everything.
July 14, 2014
Rated 2 out of 5 by Kay218 Needs Improvement
Reservations & Front desk was awesome with providing the group rate. Check-in & checkout was fast & front desk staff was great.
We did not receive any housekeeping for our 3 night stay.The room including towels, comforters & sheets were all well used & had holes.
I was not pleased with the lack of housekeeping service and I also was not please with the dated room, definitely not what should be expected from a "Sheraton."
The only benefit of staying in this hotel is the proximity to the convention center.
April 11, 2014
Rated 5 out of 5 by Deb23 Great Location and amenities
I stayed at the hotel while attending a meeting at the Ft. Worth Convention Center. The Convention Center is in walking distance. I greatly enjoyed the Ft. Worth Water Gardens which is right across the street from the hotel. It helped to make my walks to and from the Convention Center very pleasant. This was my first visit to Ft. Worth. The proximity of the hotel and the courtesy of the staff helped to make it extremely pleasant for me.
I plan to return next year and look forward to staying with you again.
July 9, 2012
Rated 1 out of 5 by disappointed56 terrible experience
I had a terrible stay at this hotel...
1) the room, specifically the bathroom, was terrible. the toilet leaked from the back tank and covered the floor with water. there were small roaches all over the bathroom. i killed 3, and they kept coming. I did not want to even take my bags into my house for fear of transporting them into my home! The towel rack was barely attached to the wall.
2) i was staying at the hotel because i was attending an event. We were given a special menu for our group when we went into Shula's restaurant. Three of us ordered that was listed as a BLT, BUT the menu clearly stated it would have bacon, turkey, and cheese. When it arrived it only had bacon. When we pointed out the discrepancy to the waiter and manager, we were told it was a BLT and the menu was wrong.
November 15, 2011
Rated 1 out of 5 by GrossedOut88 Dirtiest place I've ever stayed!
When I made my reservation I was told I would have a king size bed, that wasn't what I got. My towels in the bathroom looked as if they had been used to clean the floor and someone blew their nose into one. The furniture looks as if it had been keyed, and the bedside table looks has if someone sneezed into their hand and wiped it on the glass. I also had front desk call me a cab, I had to remind them THREE times! I'm not High maintenance at all and this place grossed me out!
August 21, 2013
Rated 1 out of 5 by Jethrine84 First and Last Sheraton Experience!
This was my very first time staying at a Sheraton and based on this experience will certainly be my last. Our LARGE group comes to town every year and they know well in advance we're coming (our company books a HUGE block in all Fort Worth hotels#. They ran out of towels one night. When we called in the morning it took an hour to get them to our room #I went downstairs after 20 minutes#. It took multiple calls to get a lightbulb replaced. Lipstick on the comforter #ew)! Stood in line for a total of 2.5 hours to resolve issues. Then they charged my card a random extra amount! Called to get it resolved and was told I would get a call the next day....nothing. Called again, got a voicemail. Several others in our large group had similar terrible experiences. I have stayed at cheap motels and had far better experiences!!!!!
July 18, 2013
Rated 3 out of 5 by JTK305 Disappointing
I think my expectations were too high. I assumed this hotel would be a cut above some of the others but it wasn't. The faucets leaked, the bath tub surface was peeling, there wasn't a fan/working fan in the bathroom so the door has to stay open when you shower, the wait staff in the restaurant was terrible - very nice but so slow and extremely understaffed. According to the front desk the hotel was booked - Cowboys game that weekend, wedding reception or party, etc. - but yet there was only one bartender and one waiter. We waited 30 minutes for our waiter to return so we could pay our bill (apparently only your server can settle your bill). The nicest part of the hotel - all of the valets are prompt and very nice and you receive two bottles of complimentary water (room temperature however since there isn't a room fridge).
December 17, 2013
Rated 2 out of 5 by Steveg178 Old hotel
it is clear that this hotel is old by the extension cord in my room. The lamp on the work desk did not have outlets like modern business hotels, the wifi did not work but the plug in Ethernet did. The shower head was about 5' high and the water hit me in the chest.
In the restaurant I ordered oatmeal. It took 15 minutes to arrive, was almost cold and very watery. I ordered sourdough toast and had to remind the waitress once. I ended up with whole wheat toast.
January 13, 2014
Rated 1 out of 5 by Neshehan Third times is the charm...NOT
I thought I would give this hotel one more try even after two less than wonderful experiences. This, my third stay left me scratching my head. Not only is parking cost way too expensive, there was no breakfast buffet, no bloody Mary mix, no wheat bread, and the walls are so thin any noise is quite noticeable. This hotel was once a four-star and reduced to a three star a while back. For the life of me, I cannot understand how this hotel is stil an SPG property.
November 24, 2011
Rated 5 out of 5 by Kristy32 Great hotel for the Money
I booked this Hotel for the convience of it being located near Cooks Childrens Hospital. I called the day of arrival to book our room. They still were able to offer me a discount of the hospital rate. Check in was fast and the hotel was very nice. They gave us a King room located on a corner. Lots of room for my little boy to play. Beds were a little hard, but hey for the price and only one night we managed!! Will stay here again if we have to go back.
June 27, 2012
Rated 3 out of 5 by William Greatly Improved
We have stayed her several times in the past and the hotel is going through a renovation at this time. We were very pleased with the room improvements. Staff is always great, workout room is good though sparsely equiped, restaurant was good for breakfast and bar was nice. Overall this is a nice hotel and after all the improvements are finished it should be great.
October 13, 2014
Rated 2 out of 5 by hungryballerina Underwhelming
Generally ok for the price. The room was big and clean enough. The breakfast buffet was nothing great, the front desk did not give us coupons (breakfast was included in our rate) and there was some delay in checking out because we were charged for our breakfast. There was also one day when we left our hotel around lunch time and when we got back that evening our rooms were not cleaned and I had to call the front desk for towels. The gym is adequate.
November 8, 2011
Rated 2 out of 5 by MWD1945 Not up to Sheraton Standards
On arrival my room had been booked to someone else - in my name - and it took 25 minutes to fix it -- so I could get to a meeting half an hour late.
Three phone calls were necessary to get two light bulbs changed.
Renting a PG-13 movie required permission from the front desk (a good idea), which nobody knew how to do so I just went to bed.
Front desk told me the Shuttle was $55.00, and I bumped into Yellow Checker by the curb, who charges $18.00.
September 30, 2013
Rated 2 out of 5 by beachmana If you want good service, go somewhere else.
First of all, check-in time was 3:00. We got there early around 2:45 and thought we would just check and see if our room was ready. It wasn't and that was OK because we were early. Well, then told it would be at least an hour before it was ready. So, we decided to go to the bar and wait. The bar in the main area was closed and were told it is always closed on Saturdays. Really??? On a weekend?? Next, we got to the bar by restaurant. Took us forever to get a drink and we also were told couldn't have certain liquor (normal stuff) because manager hadn't unlocked the cabinet.. Anytime we needed a refill, we had to go get it. Next morning went up to restaurant to get breakfast--had to ask for coffee, silverware AND once we done, had to just get up and ask for check.. Very expensive hotel for the service we received. Would not recommend this hotel!!!
January 20, 2014
Rated 4 out of 5 by Sho2014 Super helpful Staff
As Sheratons go, it was a pretty standard, clean, nice hotel. What was extraordinary was the staff, most especially the parking staff. John David went above and beyond helping me get the numerous boxes out of my car, giving me detailed directions, helping me coordinate with my partner's cars to get product to them and got me re packed and on my way in 4 minutes. Outstanding!! The maid service needs to improve but that's it.
March 24, 2014
Rated 5 out of 5 by MWoodard55 Amazing Property
The valet car drop was ALWAYS packed - and these guys moved cars quickly, safely & efficiently. Front desk staff during check in were exceptionally friendly & quickly got us thru the process. The room did NOT disappoint - it was huge, bed & linens were comfy and the internet access quick. Check out was just as efficient. Located close to everything - I highly recommend this property and will stay there again!
February 24, 2014
Rated 2 out of 5 by Jeff1111 Poor Level of Service
This hotel (Sheraton Fort Worth) has poor customer service overall. There are many issues with this hotel such as toilets in the room not working properly or the iron not working. There are training issues with the staff and they are totally unorganized. If you are a traveler passing by the area, this may be a decent hotel to stay in however it is horrible for the frequent traveler staying in a hotel every week.
August 20, 2013
Rated 2 out of 5 by dissapointed3000 Facilities Need Updating
The facilities are very dated and need replacement. Room carpet terrible, shower needs replacement and AC very noisy. Not what I expect from Sheraton. Employees are excellent, very helpful.One exception is Spa. Two people in our group called Spa to schedule an appointment, but never received a return call! Dinner buffet ok, but planned lunch in PDR was very nice.
May 14, 2014
Rated 5 out of 5 Very clean, upscale hotel
I stay here each time I visit the Fort Worth area. I have never been disappointed in this hotel.
July 21, 2014
Rated 5 out of 5 by Abralissa3 very helpful
My husband and I arrived very late. My husband is diabetic and can't skip meals so they allowed us to purchase food from the cafe which was closed. The buffet lunches were fresh and had healthy choices.
July 7, 2014
Rated 2 out of 5 by grandma2 Pleasant staff
The hotel staff was extremely friendly. They were always willing to help. That said, the room was not wonderful. The carpet was badly stained, toilet paper holder kept tilting down which caused the roll to fall on the floor, tub faucet leaked. It was comfortable enough but needed some TLC. I put the "go green" sign on my door. When I checked out did not receive my "reward" coupon for any of the days the sign was on the door. Which was 5 days. Somehow I think this is just so they don't have to clean. When I did take the sign off I did not get the room cleaned, even after I mentioned to the front desk that I removed the sign. I had to ask twice for the room to be cleaned. I would recommend the hotel because it was very quiet and unlike most hotels I stay in the drapes really do darken the room. Props for that!! Also the restaurant was not good & was extremely cold. I had to go to my room to get a sweater.
September 16, 2013
Rated 3 out of 5 by blueyez05 Unsatisfactory
For the price of this hotel it was definitely not worth it. I didn't see anything special about this place. The rooms were boring. The staff gave wrong information. I told the lady at the front desk that I had tried to upgrade for $20 so I could get access to the lounge & free breakfast. She told me I could do both w/o upgrading. So I don't understand the purpose of an upgrade. Come to find out there was no free breakfast. Instead we paid $17 for an average breakfast there. I was not aware I would have to pay for parking. No one offered to help us carry our bags to the room. The water was not hot in the rooms from the 6th floor down. I want to brag on Sean/Maintenance because he got me a room w/ hot water to take a shower in thankfully. My shower was hotter than the hot tub. The shower I finally got to take was the best part of the stay. This was a waste of my points & $20 for parking. I will never stay at a Sheraton again.
March 18, 2014
Rated 3 out of 5 by Sadly99 Reccomend but with reservation - no pun intended.
This is my 3rd stay at this hotel and sadly my worst. Much with what I am unhappy amount has to do with other guests at the hotel. For 3 nights in a row there were very loud people in the hallways at 1:30 to2:30 am using foul language, etc. I did call and complain and security did come but the people went right back to what they were doing as soon as they left.
In my room there were a lot of stains on the carpet and furniture. Because of that I was constantly thinking about the cleanliness of the room. In the bathroom, there were stains as well on the countertop and wall but what really grossed me out was the blow dryer! It was sticky and disgustiing! I used a tissue to hold because I had no other option and the tissue stuck the dryer!
Lastly, in the workout center there was no air conditioning and the water cooler was empty.
I would like to say though that the valet guys were awesome! They were very polite and efficent.
February 24, 2014
Rated 1 out of 5 by cowboy professional
This Sheraton location is not well maintained. The toilet tissue holder was hanging off the the wall and would not even hold the tissue, the wallpaper was coming off the walls, the coverlet had stains on it , there was a hole in the wall in the bathroom and the furniture looked as if it had been used for 20 years. This hotel is just not what I expected for the location.
March 12, 2013
Rated 3 out of 5 by OutOfTowner12 Not Quite There
There were two flaws: (1) I expected breakfast to be delivered to my room between 7 and 7:15. At 7:20, I went to the door and saw the staff never picked up the breakfast card off the door handle the night before. (2) My room was not cleaned and made up on Saturday for Saturday night. The bed was not made, new towels, new soap, etc., was not there.
April 14, 2014
Rated 2 out of 5 by noname1010 Hotel needs updating
This hotel needs updating! The hallways are in need of painting. In my room, the safe did not work, the bathroom sink was slow to drain, upholstered furniture was stained, wood furniture was scratched, no public television on the cable stations, and my room keys did not work twice. Although I was staying here for a meeting, I would choose another hotel next time.
September 25, 2013
Rated 5 out of 5 by veroviedo The hotel was amazing
The hotel was perfect for me and my family. the kids really enjoyed the pool
July 14, 2014
Rated 2 out of 5 by TristanW Housekeeping is terrible
Arrived at 5PM and room was not ready. Front desk worked to get the room cleaned but took over 30 minutes. And when arrived at the room, the bathroom had not been properly cleaned. There were long black hairs all over the floor still. Will never stay here again.
June 10, 2014
Rated 2 out of 5 by jnkchinn need help
Doesn't inform you when you checked in at the front desk
Our feet were dirty. It was the carpet in our room. Hadn't been cleaned in a while.
Our room was not made up until 5:00pm
They didn't have enough help.
We where on the club level. They didn't serve wine on weekends and food was horrible .
They didn't have enough food. Teenagers ate it all.
November 18, 2013