Rated 5 out of 5 by Carlos Hotel muito bom, bem localizado, com serviço muito bom.
Muito bom hotel. Uma equipa de profissionais excelente, que dão um tratamento muito bom ao cliente. Resumindo: Em Lisboa é " Hotel favorito".
December 19, 2013
Rated 5 out of 5 by George1383 Excellent Hotel
Great location and facility. Staff was helpful when needed.
December 18, 2013
Rated 2 out of 5 by rocpest Unacceptable conditions for a Sheraton
Worst experience in a 5 stars hotel. Very nice decoration of the hotel... poor cleanliness. 18 euro a day for wifi doesn't help to make you feel welcome either.
The room had a huge dark stain all over the carpet from the entrance, bathroom and near the bed, most likely a flood not properly cleaned. The room had no slippers (barefoot over the stain? no way!). Staff mentioned that slippers and bathrobe only where provided on request.
Some channels on the TV flickered.
Before taking a shower we open the faucet and a black powder came from the water creating a black stain over the tub.
We changed rooms (one with slippers) but also with a stain in the carpet (not as big as the previous one)... after a whole day outside we just crashed...
December 9, 2013
Rated 5 out of 5 by crcr Excellent hotel and location
Not our first stay and certainly will be back. Great location near the center of Lisbon and a great hotel with very corteous staff.
December 12, 2013
Rated 4 out of 5 by Pando77 This hotel has nice business profiles
The hotel represented a great opportunity to meet Colleagues and for attending outstanding conference with high professional impacts and facilities.
December 7, 2013
Rated 3 out of 5 by Josh23 Service does not meet Sheraton Standard
The rooms were according to the usual high SPG standard. Disappointing was the responsiveness and friendliness of the personnel. For instance, we had to ask three times for extra pillows. One time we were told there were no extra pillows. This was obviously not true.
Surprising is that this 5 star Hotel charges extra for pool access.
November 13, 2013
Rated 2 out of 5 by Eurico62 Old room. A lot of dust.
It is a old hotel with old and outdated room furniture, carpet and TV.
The room smells old.
I am allergic and I had very bad moments due the amount of dust in the room (carpet, under furniture, etc).
It is a Sheraton only in the brand...
December 1, 2013
Rated 5 out of 5 by jechho Just as good second time around!
Excellent platinum recognition, great room/suite, free valet, friendly staff.
Lounge had very little offerings left when we popped by Saturday evening (around 9pm).
Breakfast area on the ground floor is a bit dark and noisy.
Location of the hotel could be better.
Sum: We will be back!
November 29, 2013