Rated 5 out of 5 by jb74 Parking
We trully enjoyed our stay...the food was very good and the parking was great ! Whenever we're in Houston for over night we'll try to stay at this hotel !
October 24, 2012
Rated 5 out of 5 by BryanKCMO Fantastic Property
Very nice property....staff had me move rooms the 2nd night I was there and went way overboard to accommodate me in the transition. Outstanding service!
February 21, 2014
Rated 4 out of 5 by SCION11 SPRING BREAK
DIDN'T LIKE THE HIKE IN FARES DURING SPRING BREAK SINCE THE HOTEL IS AWAY FROM ANYTHING. FOR THE PRICE I PAID IT WAS A REGULAR ROOM IN MY OPINION.
March 15, 2013
Rated 3 out of 5 by Jahjuha Dining room staff
Diningroom staff were courteous. The service was outstanding. Our server, Dee, was excellent and met all our needs with a smile.
May 21, 2012
Rated 1 out of 5 by Rosie26 Never again.
Very unsatisfied with the service. I will never stay in this hotel. Very uncurtious employees.
March 11, 2013
Rated 1 out of 5 by terry103 noisy
Will not come back due to noise level from outside--traffic and inside--no soundproofing in rooms.
December 7, 2013
Rated 5 out of 5 by RAPTEX820 OFFICE MANAGER
THE ROADS TO THIS HOTEL WERE CLOSE FOR PART OF THE DAYS.
November 19, 2012
Rated 5 out of 5 by SKSaxena Mr.
Restaurant and facility was excellent.
October 19, 2012
Rated 5 out of 5 by elrickwarren Only One thing
needs to have free brfast
November 1, 2013
Rated 3 out of 5 by Texanbychoice Comfortable with convenient location
The bed was incredibly comfortable, and the room was spacious. I was, however, greatly disappointed by the claims that the rooms had been "renovated." Despite the granite sink top in the bathroom, the fixtures were very cheap--even pitted, and the bathroom tiles and finishes looked very dated. That detracted greatly from the otherwise fine decor. I was also disappointed that, due to the holiday, customary amenities (club floor) were not available, though I have experienced this in other hotels during the holidays. One of the best things about this hotel is its location, which is great for accessing anything in the NW section of Houston.
December 27, 2011
Rated 4 out of 5 by Fisher987 Great Value Hotel
I've used this hotel for years for my corporate clients who do many stays per year and even for my family when they're in town. Every time I put family or business associates there, they are happy with the value for the price paid. Service is friendly, rooms are updated and clean. And recognition as a Platinum is almost universal. Yes, there's construction. But all sorts of places have construction near them, it's just a few minutes of inconvenience if even that. There's no noise from the construction disturbing hotel guests at all. And don't expect too much from the restaurant, though their banquets are great food for the price.
September 12, 2012
Rated 3 out of 5 by Juls11 This hotel is average
I stay here all the time and the hotel is just okay, there is almost always something wrong with my room. The rooms are usually muggy, doesn't matter what you do with the air conditioning, the rooms are muggy. There was no paper in the room, could not take any notes. I was trying to watch the Olympics and that was the only channcl (NBC) that wasn't working properly, kept getting lost signal across the screen. I stayed there last week and was watching CBS and the actors' mouths did not move at the same time the words were being heard. The point is, this is an average hotel and if you all want to make it better than average, you need to pay attention to details.
August 6, 2012
Rated 3 out of 5 by Liz12 Dirty pillows and bathroom
I stayed at the Sheraton in Houston Brook Hollow Hotel. The hotel room overall was rather dated. The bathroom was dirty, broken bathroom tiles and doorknob. The worst thing was when laying down after a long day and discovered at midnight that 3 of the 4 pillows provided were dirty. They smelled of sweats, as if someone has slept on those pillows and sweated their way through the night and the staff did not change the pillow cases or pillows out. It was disgusting. I didn't call for more pillows because I had one that at least didn't smell of other people's odor. Overall, not worth the 4 stars or the money that I paid for.
March 19, 2013
Rated 1 out of 5 by chica12 pet policy
I recently booked a night here only because of their pet policy. I have a dog less than 2 llbs and when I went out to eat with family I got a message that I would be charged a fee because I did not inform the front desk. When I booked the night I made sure they knew in case I had to pay a deposit.
I don't feel I was told the truth, I chose this hotel even though it was out of my way just so I could bring my dog.
February 8, 2012
Rated 4 out of 5 by JoeTee Hotel Service needs improvement
I expected it to be 5-star. But no fridge, and no microwave in my room. A staff eventually brought a fridge when I complained. I had to take my food to the kitchen, stand as long as the staff had the time to warm it for me.
I was expecting a complementary continental breakfast, but there was none expect I paid additional money.
The breakfast and lunch that the hotel provided, which was arranged by the conference organizer was well below expectation. On the third day, my key could not open the room anymore. It took a long time before a staff could answer me for a replacement.
I had a good conference anyway.
February 18, 2013
Rated 3 out of 5 by MOG2013 Wedding weekend
Brandi did a great job helping to plan and to coordinate our weekend wedding event. However, the front desk staff, while efficient and helpful, had continuous problems giving our wedding party guests their designated welcome gift bags. We had made more than enough (actually four extra!!!) and found out during the event that at least five were given to guests with another wedding party and six of our guests never received a gift bag. That was a rather large expense on our part because many of our wedding guests came from other countries! Very disappointed with that aspect! Also, our after wedding brunch was from 10:30 to 1 on the Sunday following the wedding but guests were not granted a late checkout to accommodate staying until 1pm. So much food and over a gallon of champagne punch was paid for, but went to waste. Also very disappointed over that situation.
December 7, 2013
Rated 2 out of 5 by ethan81 very disappointed
Being a SPG Gold member and have spent quite some nights at different SPG properties, I have been satisfied with how they usually try the best to accommodate with an upgrade, for instance, to the club floor, as long as availability is allowed. I called this hotel one day ahead when i was considering a stay with my family over there just to inquire about the possibility of an upgrade to a club room. To my surprise, the MOD told me that they would not offer any complimentary upgrade to gold members even if vacant rooms are available. Well, we cancelled the reservation and stayed at another property instead which had no problem offering an upgrade as usual. Very disappointing experience overall.
August 8, 2014
Rated 3 out of 5 by jrzyrob good location
I would rate it higher but the fact that there was a monster construction road project in front of the hotel 24 hours a day has kept me from doing so. It would have been nice to have been informed of the construction noise before we booked and also at the hotel itself. A much cheaper rate should have been offered considering we couldn't sleep until around 5am when then big pounding stopped but still maintained noise.
Our bathroom sink also backed up and caused a bad smell in the middle of the night and also afternoon.
November 12, 2014
Rated 4 out of 5 by ReeseEP Nice touches for electronics
Putting extra outlets where they were easy to find and making USB ports available was a welcome surprise.
What was unwelcome, however, was the used soap in my soapdish and the lack of a refrigerator and microwave oven.
Also, providing the convenient outlets near the bedside was nice but then you usurped one of them for the alarm clock which you can pretty much guarantee will not be unplugged. If that is the case, run an extension cord under the bed and leave both outlets for the guest.
In the restaurant I was served a BLT sandwich with fries that contained no mayo nor was any ketchup provided for the fries. No one ever came by to see if we needed anything -- not even to refill drinks. Terrible service.
October 5, 2013
Rated 4 out of 5 by Austonian Newly Refreshed Rooms
Overall nice hotel in central Houston near the Galleria. While the hotel itself is older, the rooms have recently been refreshed with the new Sheraton room interiors. Nicely done! I recommend this property for anyone looking for a good ‘value’ hotel that may be in town to shop at the Galleria or who may just be passing through town and needs a place to stay just off the highway. At the time of this review, I found the access to the hotel to be difficult because of all of the construction on the frontage roads and exit closures on highway 610. Hopefully this will all be back in working order in the next 6 – 12 months. Another item I’d call out is parking—which is fantastic (and free). Can’t beat it! I recommend this hotel.
October 29, 2012
Rated 3 out of 5 by gemini220 Rarely spent time in room
Average room with hard beds and no fridge
December 5, 2014
Rated 2 out of 5 by Adam No water pressure
I've stayed at the Sheraton Houston Brookhollow several times.
The hotel is in serious need of a facelift. The lobby is dingy. The entrance looks bad. The restaurant is not good and the rooms are old.
To make things worse, the buses to the airport are inconsistent.
The worst thing about this hotel is that there is no water pressure for hot water. I've stayed here several times. They pretend that I am the only one experiencing this problem, although it has occurred on three different stays.
Don't stay here!
March 11, 2012
Rated 3 out of 5 by FrequentGuest Hotel is good, but can improve...
1. Hotel staff did not slide my bill portfolio under my door on the day I checked out. So now I have to call them to track down my bill, which is not the most convenient.
2. I participated in the Green Program, and they did not slide the little cards under my door to exchange for points. Now I have to call the hotel to make sure I get my Green Program points.
After I stay at a hotel, I don't want to have to follow up with their staff to make sure they did everything they were supposed to. It wastes my time.
March 8, 2013
Rated 5 out of 5 by aspen16001 Business trip w/ a perk
I didn't expect this hotel to be so nice. I normally notice little details that leave me with a bad impression of the hotel, but this one was tops! The staff was friendly, room service was fast - food was good and not too expensive. The room even came with a robe. Perhaps I'm just inexperienced with nicer hotels, but that was a huge perk to me! The free wi-fi also allowed me to watch what I wanted off of my computer and not have to deal with the hotel's TV. The hotel was the best thing about my trip!
January 31, 2013
Rated 4 out of 5 by Rajesh Good starwood hotel. I recommend.
They have free covered parking and nice side entry to the hotel. .
Lobby, the rooms, amenities, restaurant, room service, housekeeping - all lived up to Starwood standards. This is why I prefer staying at Starwood properties.
Most other starwood hotels offer club room or club access or major freebie for Gold members. I'm used to it ! Only 1 bottle of water was given. I asked for club access - but was denied. Oh well - I'll stay at other ones - but recommend this hotel if you are not elite member.
June 6, 2012
Rated 5 out of 5 by Corporate Great Houston Hotel
We stay in Hotels well over 70 nights per year which give me a perspective on rooms and facilities. This hotel was very conveniently located, well designed and built, and run by a professional staff that made our stay very comfortable.
If business or even vacation travel takes you to houst this is a great option. Located right at 290 it's convenient to much of the city.
The staff and management were excellent nd made our stay even better than I had anticipated. Many thanks to all of you.
January 13, 2013
Rated 1 out of 5 by ts06928 Watch for suspicious transaction on your bill!
It's second day after checkout I'm "fighting" with hotel and trying to explain them that they charged my credit card for 60usd for dinner that I didn't order. I ask them to show the bill from restaurant with my signature. They can't do this but transaction still is on my invoice. To other guests: ALWAYS TAKE HARD COPY OF YOUR FOLIO DURING CHECKOUT AND DOUBLE CHECK ALL YOUR TRANSACTION ON IT IF YOU DONT WANT TO WASTE YOUT TIME AFTER THEN TRYING TO INVESTIGATE FOR WHOSE DINNER YOU PAID :)
May 4, 2014
Rated 4 out of 5 by Jason685 Decent hotel, poor wireless connection
I hate to grip about a "free" service but in today's work place being connected to the internet and being about to work regardless of your location is paramount. I found that the wireless internet service provided was very poor, unstable, and slow. I would be working and all of a sudden the connection was gone.
Pretty decent hotel overall. Very clean, staff was very polite and helpful. room was decent, nothing to brag about. Again, my only real complaint was the internet service.
March 6, 2014
Rated 5 out of 5 by THD65 Terrific Staff
To start at the front desk - everyone is so friendly. I have stayed here often and never had a bad experience. Sara, the front office manager is great. I usually eat breakfast in the Hotel and the restaurant staff- Dee, Mandy and Cathy are always smiling and offer top notch service from the second you walk into the restaurant. Rachal with catering has always been so helpful with our events. Great attitudes from the entire Hotel Staff make my trips to Houston a real pleasure.
April 29, 2014
Rated 3 out of 5 by LH2012 Less Than I Expected
The hotel's location was convenient to my business destination, but I was surprised at how much was lacking considering the nightly rate. There was no refrigerator in the room. Breakfast was not included in my stay. Also, I had to flag down a housekeeper to come clean my toilet. The beds were not comfortable and the cable stations were limited. At the same time, the rooms were pretty well insulated and there were complimentary items in the bathroom which I actually needed.
May 14, 2012