Rated 5 out of 5 by Casper524 The hotel has the best beds and the best elevator service. You wait about 30 seconds it's amazing.
We had a wonderful experience at this hotel. The staff was the best part. They were very helpful this was our first time in New Orleans and we needed a lot of help on were to go. I highly recommend this hotel. It's close to everything, and if it's not you can ride the street cars they run right out side of the hotel on Canal street. We want to go back already. We had a very comfortable stay, the associates made you feel at home.
August 21, 2014
Rated 5 out of 5 by Jodee7777 Wonderful location, wonderful stay
This hotel has recently been renovated. The beds and room were set up like a very sophisticated upscale hotel, and the accommodations were wonderful. I loved the recently renovated pool, the bed was amazing, and the security was excellent as well.
If you are looking for value and a great place to stay close to everything, stay here. You will not be disappointed.
August 22, 2014
Rated 5 out of 5 by Ken111 Enjoyed my stay
I enjoyed my stay. Received $5.00 coupon for skipping daily room cleaning.
August 4, 2014
Rated 5 out of 5 by little great place to stay!
everything was great! location is great! workers are great!
August 4, 2014
Rated 1 out of 5 by Tiffany06 The Sheraton New Orleans is a horrible Representation of the SPG brand
My overall experience working with the Sheraton New Orleans has been extremely underwhelming and causes me to question future partonage of Sheraton hotels worldwide. The customer service provided to me by Sheraton hotel representatives before, during, and after my stay has been both appalling and disgraceful. Even after getting the corporate office involved in the resolution process, my issue remains unresolved by the hotel. Sadly, I have had to move forward in pursuing resolution of my issue through external resources since the Sheraton New Orleans has proven itself unwilling to respond to my inquires submitted verbally and in writing verbal to resolve the issue directly. The customer service provided has completely marred my impression of the Sheraton franchise.
July 25, 2014
Rated 5 out of 5 by Myoung53 A Wonderful Birthday Weekend
My husband and I visited New Orleans to celebrate his birthday. The hotel is centrally located and easy to walk every where. Only a few blocks from Bourbon street or to Harrahs. The room was a nice size with a comfortable bed. We were on the 46th floor with a view of the strip. Can't wait to come back.
August 21, 2014
Rated 5 out of 5 by tx77023 Best Sheraton in NOLA
I love staying here. It is so close to the quarter you can walk anywhere, but not so close you hear all the noise from it.
During Mardi Gras, 2014, 9 out of 10 parades passed right by it, talk about convenience! Hope you enjoy your stay too.
August 22, 2014
Rated 5 out of 5 by Sharonda Enjoyed my stay
I really enjoyed my stay at this hotel. The staff was very attentive, knowledgeable, and made me feel as if I was important. I would definitely stay here again. The food was good, the drinks were tasty, the bed was extremely comfortable, and the room was clean with a nice view of the MS River.
July 31, 2014
Rated 5 out of 5 by SummerSoldier Sheraton New Orleans
All in all we had a very good experience with the hotel; I was somewhat shocked at the overnight parking prices, but the hotel itself was very high quality. We were upgraded to an executive suite with a fantastic view of the river. All the amenities were high quality and the room was spacious. I would have liked a minirefrigerator that was colder than the one we had, but overall there were some nice touches throughout the room.
August 18, 2014
Rated 4 out of 5 by TCTC1207 Poor Room Service
Overall the staff was very nice and courtesy. The biggest issue I had was my room service order. I order the shrimp and grits. It took over an hour to receive my food and when I receive it the presentation was very poor and the taste even worst. There were only 4 shrimp’s and a brown sauce. The eggs were way over cooked. I order one glass of OJ and a cup of coffee, instead I receive 2 glasses of OJ. When I called the room service to request the coffee she apologizes and said she will send it up right away. Then 10 mins later I received a phone stating I wasn’t charge for it…DUH…. I explain to her that I didn’t order the 2 glasses of OJ, the operator order the wrong items. After explaining the entire story she said I will get a cup coffee up shortly. 20mins later after not receiving the coffee, I called down and cancel the coffee………….
Beside the room service the entire employee I came in contact with was excellence. I will return I just may not order room service.
August 19, 2014
Rated 1 out of 5 by dopey2149 Stay
I was at your hotel from the July 9th until the 19th. I was very disppoited in the service and the fact that they were working on the hotel all the time we were there was awful. We got wakened in the night with drills. I ran a room and the trash was not picked up for 2 days we called 5 times and finally took a picture and took it downstairs to show the front desk and it still took another 1/2 hour for anyone to come. One day I had not water at all in my room and I had no cold water the whole time I was there. They over charged me for parking and I had to bring that to their attention. I will say the bell staff was good. But that is about it. There is alot that needs to be improved and I hope for you it happens fast. I was on vacation and I feel it was not a vacation.
July 20, 2014
Rated 3 out of 5 by Ashley713 Very nice hotel
This hotel is extremely beautiful, but my stay was no the best. The walls are extremely thin so I constantly heard everything that was going on in the next room; also the hotel room was really hot even after having the air on 65. I did love the fitness area and the pool, the bar area was also a major plus. They had a few things wrong but overall I would book with them in the future!
August 18, 2014
Rated 5 out of 5 by batgirl16 Very nice property
Shower leaked (Rm. 1518) Could use some shelves in bathroom for cosmetics etc.
$40 for a sandwich lunch was a bit much.
Staff excellent, especially the Tour/Information staff.
July 29, 2014
Rated 5 out of 5 by philip982 Best bed and pillows.
The staff was warm and always nice. Every morning I woke up refreshed after a great night sleep on the great beds.
July 29, 2014
Rated 4 out of 5 by Mitch2014 Great Place to Stay
This was my first stay at this Sheraton. The staff was extremely friendly and very helpful. The room was immaculate and very comfortable. The only downside was the rude people staying on the same floor -- slamming doors at 2am, 4am, etc., but I guess that's part of staying near the French Quarter!
August 18, 2014
Rated 4 out of 5 by Bluemelon Great Location
Great location and staff.
August 19, 2014
Rated 1 out of 5 by lahaina not up to standard, worst exerience ever
this was one of the worst Sheraton experiences I ever had.
No platinium recoginition, bad room location (elevator noise), unusable internet (serviced from somewhere in Texas!), ...
not to recomment.
July 26, 2014
Rated 1 out of 5 by BOYLEE123 Needs Major Improvement
I am a Starwood Preferred member and try to stay at one of the properties on all of my business travels (3x times a month). I was extremely disappointed in the Sheraton New Orleans. They put me in a room that shared a wall with an elevator shaft so I had to try and sleep with the sounds of people talking waiting for the elevator and it moving up and down between floors every night. Additionally, I called for a wake up call for an early morning, and the front desk called me an hour early after one of these sleepless nights because they had written the hour down wrong. When I had to wake up for my 6am flight out of New Orleans, I tried to take a shower to find that there was no hot water to be had at 4am. Not a pleasant stay at all, will be staying elsewhere on my next trip down.
June 10, 2014
Rated 5 out of 5 by willsdad123 Great stay
This property exceeded my expectations. My only complaints is that the pool closes promptly at 9PM. This is NOLA....everything stays open longer. Pool should stay open at least until 11P. Otherwise--great property and great stay.
August 17, 2014
Rated 1 out of 5 by Jackie584 convention stay
Hotel booked 2 conventions at same time.
At booking did not specify beds were full not queen. rooms did not have luggage racks. Restaurant food was terrible and very slow--cold when we received it. Charged 4.00 for tea when she never brought it. was charged more on my card then what was on the screen when I checked out. Reception desk personnel were rude. Bartenders were great. Convention food was blah! Room was clean and confortable
July 19, 2014
Rated 1 out of 5 by Flintstone A Bad Experience
I came to New Orleans as part of a large, international medical meeting. I came with my wife and we had registered her for both the meeting and the hotel. She was treated like a second rate citizen the ENTIRE time at the hotel. She was ignored at breakfast when as she most often does, went alone. She compained and was ignored, we had to go to the manager at least twice. The ONLY truly remarkable person we encountered in the hotel was a cocktail waitress named KESHA!!! She should be promoted to manger.
October 28, 2013
Rated 5 out of 5 by Kenneth22 AWESOME
This hotel was excellent...the staff was available, friendly and very responsive. The valet parking setup was terrific. Very easy to drop off car and never had to wait long for them to deliver vehicle. Excellent location!
August 16, 2014
Rated 4 out of 5 by Jramezan Everything was great but the room
We loved everything about our visit but the room. The room itself was fine but Air conditioning was not. Our air was set on 65 when we arrived but the room was very muggy. We stayed 3 nights and every night was the same. The room never cooled off to good temp until the next morning. I know most people would have asked to switch rooms but my wife has very high anxiety and switching rooms would be more stressful on her than sleeping in a warm room. Other than the Air issue our stay was great.
August 11, 2014
Rated 5 out of 5 by martidir This hotel is great
If you are looking for a place in central new orleans, where you have amazing views, and great comfort, go to the Sheraton and you won't be disappointed!
August 16, 2014
Rated 1 out of 5 by w2014 Bad Experience
My reservation check out date was change from the discussion I had on the phone with the agent. When I called to extend my check out date I was not unable too. Staff was very generic in their response and did not care if my issue was taken care of. Several other members of the group I was with had the same experienced. I think was very unprofessional and will not recommend this property to anyone who visits the New Orleans area.
July 14, 2014
Rated 2 out of 5 by Nick1024 the tour giudes ??
the tour guide desk had no clue on what they were going , they all should be replaced (I am a part time travel agent ) the could not give me direction on how to use cable cars out side on canal st.??
July 18, 2014
Rated 1 out of 5 worst stay ever
I was at this hotel for a very large convention from 7/11-7/19. From the short staffing, to the middle of the night construction, this stay was abysmal. It seemed that management forgot to tell the staff that there would be many large conventions/conferences scheduled this summer.
In the first 2 nights, contruction began at midnight & ran until 2:30 am, with drilling & hammering. Why anyone would schedule middle of the night construction is beyond me. After complaining on the 2d day, i did receive a couple credits on my bill, but was refused the ability to speak with hotel management. Further construction was scheduled during the day, but it was too late at that point to make those guests who were awakened happy.
Had there been another option for alternate hotel space, i would have left immediately.
Food was average at best, and significantly overpriced.
The hotel staff on duty was wonderful but clearly overworked. Housekeeping seldom had rooms cleaned before late afternoon. Wait staff was pleasant, but not particularly attentive, due to having too few people working at any one time. It took 2 hours to get a sandwich in the Pelican Lounge. It regularly took about 20 minutes to get seated in the very empty Roux Cafe for both breakfasts & lunches.
Given that there were several large conferences and conventions at this hotel throughout the week, I expected some dealys but this was completely ridiculous.
July 21, 2014
Rated 5 out of 5 by tirion Best Staff Ever
This is a very nice facility overall but the staff goes way above and beyond in friendliness, helpfulness, and knowledge. Any request was fulfilled quickly and cheerfully with the only question being 'what else can I do for you'. The club level rooms are way worth the upgrade in price with one of the best club lounges I've ever experienced. Beds are supremely comfortable - even the roll-away bed we needed. Definitely would stay here again. Only downside - too many sports channels on TV and not enough non-sports offerings. (Food Channel would be nice.)
June 30, 2014
Rated 4 out of 5 by Pattiflygirl Double Beds? Really?
A lovely hotel in a great location. I was shocked to see double beds in a room at such a fancy hotel. I think with all the money they make they could surely upgrade to queen beds for heaven's sake! I was very disappointed with the $42.50 a night charge for parking. There is no safe place to park so you have no choice but to pay it. My sister and my 2 kids under 12 ate breakfast in the hotel and it was 79 dollars for 2 coffees and 4 breakfasts' with no extra anything...that is utterly ridiculous!!
August 7, 2014
Rated 4 out of 5 by Delightful Surprisingly comfortable
We have never stayed at the Sheraton property before and we were surprisingly pleased. The lobby area I had a nice ambience. The room was comfortable and the view was fantastic. Angelle H., checked us in and was very informative with the answers to our questions. I would only say during large events, all the staff needs to be helpful. The bar area was a little non responsive. We really enjoyed the Light refreshments in the lobby. We would definitely stay here again!
July 8, 2014