Rated 5 out of 5 by happygirl Will return
My husband and I have stayed several times at this Sheraton. The rooms are large, clean and the bed is very, very comfortable. The pool, and weight room are great. All the hotel staff we encountered were very helpful. The shuttle to the airport was very convenient and on time. My only disappointment was the bar and restaurant service.
September 20, 2012
Rated 3 out of 5 by Garrett55 California Stop over from Asia
Hotel rooms are dated. The hotel itself is clean and has good curb appeal. The resteraunt connected also needs some updating.
The staff was not attentive and failed to deliver on a few commitments without followup.
It is located in a reasonable proximity to chain resteraunts.
July 28, 2014
Rated 3 out of 5 by zm2012 unreliable internet service stay after stay
i stayed at this hotel in march. i could not use their internet without manual intervention by the "service" provider. Their excuse: I use an Apple laptop!
I came back this week and had the same issue. Shift manager intervened personally and got me internet. their comment " still working on that Apple compatibility!"
June 30, 2012
Rated 5 out of 5 by FloridaGary Very helpful staff
We booked a cabana suite which happened to be on the third floor without elevator access. The night we arrived, the manager helped carry all the luggage (thirteen pieces) up to the third floor room and wouldn't accept any tips from us. The staff was very friendly and provided immediate assistance when requested.
September 21, 2012
Rated 2 out of 5 THIS HOTELS FEATURES SUCK
NO FREE WIRELESS IS A REAL JOKE IN TECH CITY. I COULD OF TAPPED IN CISCO'S CONNECTION SINCE IT WAS DOWN THE STREET. I'M GLAD MY DAUGHTER WASN'T WITH US, SHE WOULD OF BEEN REAL DISAPPOINTED SHE COULDN'T OF USED HER IPAD ONLINE. AND GET A FRIDGE IN THOSE ROOMS AND A ICE MACHINE THAT WORKS.
November 14, 2012
Rated 5 out of 5 by Erika503 Very happy with hotel stay
This was the first time I stayed at this hotel and will continue to book when I come to the area. I found the rooms very clean and check-in/check-out process very efficient. The employees with whom I came in contact were nice and professional. One feature I really took to was the "green" program.
September 17, 2012
Rated 4 out of 5 by DickNH Pleasantly surprised with with the new Fitness Center
I use to travel frequently to the SJ Sheraton Hotel. I was very happy to find the new and improved fitness center. It had good natural light new equipment and a much more enjoyable enviroment. Although, not large it is adequate and a huge improvement over the prior room.
September 24, 2012
Rated 5 out of 5 by waylook Had a great stay (with great SPG Recognition)
Check in was great. The staff was professional and very helpful with restaurant suggestions. As a gold member on a personal paid stay, I was upgraded to a very nice suite. Everything about my stay was very good. We did not have breakfast, so I cannot comment on that.
October 23, 2013
Rated 5 out of 5 by MLD31 Loved the club floor!
I was offered automatic upgrade because of gold status. I asked for a club floor upgrade and my request was granted! Thank you so much! I loved the club floor amenities. Breakfast was OK but evening snacks were excellent.
January 12, 2012
Rated 5 out of 5 by Way2Fast Wonderful hotel
We were on the SPG floor and the rooms were very nicely decorated and the beds and pillows excellent. In fact the next night I stayed in a hotel in Hollywood that was 4 times more money and these beds were better.
July 15, 2013
Rated 4 out of 5 by Ravstar Cable TV and SPG member recognition
Cable TV was not functional for 2 nights in a row in spite of reporting the outage.
SPG membership was not reconginized though I am a long time SPG member. Did not get a preference to stay in SPG reserved room.
January 22, 2013
Rated 3 out of 5 by BusinessTraveler Unusable Internet
The internet speeds are so slow, made it impossible to work from hotel. Tried both wired and wireless. In addition, the configuration with work space right next to TV is not business traveler friendly
March 22, 2013
Rated 5 out of 5 by Bthai Recent Customer Service Experience at Sheraton San Jose
This was my first time writing a hotel about a stay, and I feel compelled to just paste the letter I sent to the manager. Staff should come here for training:
Dear Mr. Langley or Customer Service Representative,
I recently stayed at the Sheraton San Jose Hotel in Milpitas and have to say that the personnel and the customer service they delivered was beyond expectations. I travel a lot and spend about 2 months out of the year in hotels, and I've never written about the service delivered by hotel staff, so this is a first for me.
I was taken aback by the friendly, warm initial phone call to reserve my pick-up (I believe I spoke with Carol or Sharon). My ride to the hotel was entertaining and informative, as Ryan told me about things and sights to see in San Jose. He checked me in quickly and was also helpful when the printer jammed and greeted me and asked about my stay whenever we saw each other. The friendly and efficient service delivered by Kelly was also exemplary, as she set up a couple of taxi pick-ups for me on Sunday afternoon and then again for the following Monday. I didn't have to wait around, either -- just went about my business, checked later when I returned to the hotel, and everything was set up! The service staff at both the bistro and restaurant were also friendly and informative, but unfortunately, I forget their names.
My decision to stay at the Sheraton San Jose was purely price-based, but, based on my experience this weekend, your property will be my only consideration whenever I'm in San Jose again. Thank you for a wonderful experience and I hope the quality of the service and friendliness of the staff will always be there when I happen to be around!
Very gratefully yours,
January 24, 2013
Rated 5 out of 5 by Dave45 Great staff & rooms
Our family always prefers to stay at Sheraton hotels but this is our favorite. Great staff, nice rooms and being close to our family - a great location.
May 27, 2013
Rated 5 out of 5 by George my home away from home
As always, I just spent 3 weeks at Sheraton San Jose in complete comfort, quietnessand privacy. Makes business travel much easier. Highly recommended.
May 17, 2013
Rated 5 out of 5 by edwarde Sharaton San Jose
The Sheraton San Jose is an excellent hote. The staff are super friendly and bend over bckwards to make your stay a great one.. 5 Stars.
September 18, 2012
Rated 5 out of 5 by Alex913 This hotel meets all expectations
- staff is professional, friendly, and courteous.
- hotel is clean. room is clean.
- everything works.
- towels are clean, white & soft.
June 5, 2013
Rated 3 out of 5 by Jmorales72 Average to low visit
No one acknowledge my status, no room upgrade nor any SPG benefits
Old room, leaking toilet, un functional thermometer and noisy AC
November 17, 2013
Rated 2 out of 5 by brumm Sleep
if you need a bed, that's what you get - if you're in for an experience, tough luck!
May 18, 2014
Rated 5 out of 5 by Jetsetter1 Great hotel with excellent staff
The staff and their managers, Angelique & Sol, provided warm service that made me feel special!
October 31, 2012
Rated 5 out of 5 by neurosmart great pool
Great pool that's open in the winter. Perfect for laps and great surrounding ambience.
January 15, 2013
Rated 5 out of 5 by bal2 San Jose
The service at the hotel was as expected; however, this survey is a pain.
May 6, 2013
Rated 5 out of 5 by TimY2012 Excellent Club Floor and Service
We used our SPG points to stay on the Club Floor. We enjoyed the comfort of our room, as it was very nice and large. The view from our room was spectacular. This is our first time on the Club Floor, and we found that the Club Lounge is a very nice addition to the floor. We loved the 24-hour availability for drinks and relaxation. We enjoyed both the evening reception and morning continental breakfast immensely.
When we had a need, the staff answered our requests in a prompt, courteous, and professional manner. We are very pleased with the service we received.
We plan to stay on the Club Floor again when we stay at the Sheraton San Jose.
February 25, 2012
Rated 3 out of 5 by kahului Away from it all
Don't stay here if you actually want to do something in San Jose.
Not only is it not *in* San Jose, it's not really convenient to most of the city. Unless you're going to one of the nearby offices to which the hotel will shuttle, you must have a car. And there are no nearby restaurants that I found. Pretty useless for most business travelers.
The only recognition of my status was the key holder. I received a room on one of the SPG floors, but you don't have to be elite to get that!
I usually stay at the Four Points, which is actually in downtown San Jose and walkable to many places, including the convention center. I suggest that people stay there, instead.
December 6, 2011
Rated 2 out of 5 by Punky Hotel need to improve internal communications
Every time when I stayed at this hotel, and indicated late check out at 4pm when I checked in, often time at check out date, even with the "Do Not Disturb" sign on the door, I still get house keeping coming knocking on my door. And upon calling the front desk, they either told me they have no indication that the system has late check out, or they told me they have no idea why house keeping was knocking. This totally ruins the guest's rest, and the mood of staying there when this kind of screw up keep happening.
January 22, 2013
Rated 5 out of 5 by FrugalAsianMan Wonderful staff; excellent pool area
I was surprised to find this little gem hidden away among the many offices that begin this part of the Silicon Valley. A short 5 to 10 minute drive from San Jose International Airport, this location is perfect for any traveler. The staff were very helpful and accommodating, and I particularly enjoyed the complimentary shuttles from and to SJC airport. The outdoor pool area really blew me away, as it almost looks like it's own tropical oasis in the middle of so many office buildings. A great stay if you're a business traveler in the area.
If you're doing personal travel, keep in mind there are not many attractions or recreational activities nearby, so you'll definitely want to rent a car or have a car available.
October 17, 2014
Rated 4 out of 5 by Fanfoot Recommended though internet is inadequate
I'm quite fond of this hotel. Great location. Friendly front desk. Nice room layout. Comfortable bed. Free parking. Decent desk.
Only two negatives I think:
- The internet is unacceptably slow. You often find yourself waiting seconds for even the simplest site like Google to refresh. Ugh. And streaming video from Netflix or SlingPlayer is just out of the question.
- The room service is pretty bad, while simultaneously being very expensive. I mean the steak frites was an overcooked unseasoned thin steak and undercooked not crisp at all fries. For like $35. Seriously. Other dishes similar as far as I can tell.
September 11, 2012
Rated 3 out of 5 by Henry0712 Staff members... not so professional
I hosted a very important meeitng in San Jose and I recommend this hotel to them.
However, during the check out, there was an item(extra bed for single person stay?) was in the bill and it was found out by the customer. Then, when hotel staff removed the item, they had to give him two seperate bills which my customer has to give extra explanation to get it reimbursed.
I was also asked to put the receipt in the envelop by myself rather than she put it.
February 20, 2012
Rated 4 out of 5 by kevin31 Excellent Hotel for Business Travelers Because of Service
I have been staying at the Sheraton San Jose Hotel every week for the past 5.5 months, and I am very happy with my stay. Mind you, this is a very simple Sheraton, but what the hotel lacks in location, high-end decor, they more than make up for it with their customer service. Everyone who works at the front desk, Chris, Jason, Tammie and others have made my stay enjoyable over the past few months. They are always there to take care of everything for you. Small examples, when I would check back into the hotel on Monday nights, any of my dry cleaning would already be placed in my new room.
The staff is tremendous and I would like to thank them all for their great service over the past few months.
March 12, 2013
Rated 5 out of 5 by mbrad2 Helpful staff
The hotel itself was comfortable and convenient. Large room, with a very comfortable bed. Room service was fast, and the meal I chose was surprisingly good (chicken quesadilla).
But what really set this stay apart for me was the helpful, friendly staff. I was rattled upon my arrival at the airport to find that I didn't have my wallet; no way to pay for anything, although I did have ID. When I got to the hotel, the staff was gracious, attentive and supportive to help me get checked in anyway. They worked closely with me as I had a replacement card sent to me, and saw to my needs thru that process. I appreciated the personal touches of each staff member I dealt with. When I travel to San Jose, I'll stay here again.
April 6, 2013