Sheraton Pittsburgh Hotel at Station Square

  • 300 W Station Square Dr
  • Pittsburgh,
  • Pennsylvania
  • 15219
  • Stati Uniti
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Age Requirement Policy

Guests must be 21 years or older with valid identification to reserve and check into a room.

Rated 3.3 out of 5 by 284 reviewers.
Rated 5 out of 5 by Love this Hotel The Staff, rooms, and restaurant, are always the top of the line and cater to the needs of the competitors. My husband and I travel a lot around the country competing, we have found the Sheraton to the be a home a way from home. The staff is warm, friendly and professional. Starting with yo9ur staff, Beverly and Shirley at the front of the dinning room, Jamie and Kenny and all the other wait help we find to be exceptional and cater to the competitors ever need. And you must understand we are difficult group to deal with. Kim the main floor expeditor and housekeeper will always go out of her way for us. The front desk staff are always welcoming and keep things moving along in a professional manner. We look forward to making our reservation for The Master's Nationals Competition in July. Look forward to seeing everyone there again. Mr. & Mrs Scelfo-Cino September 2, 2014
Rated 5 out of 5 by Excellant accommodations The staff was friendly, courteous and professional. The rooms and restaurant was clean and neat. I would highly recommend. September 2, 2014
Rated 3 out of 5 by Average - Front staff not responsive, helpful or knowledgeable - Poor room service - Poor food selection September 1, 2014
Rated 5 out of 5 by Nice Room, Comfy Bed I was only in town for one night. But the staff was courteous and appreciative of tips. Room was comfortable and bed was super comfy. First time my back hasn't hurt in months. Recommend you bring ear plugs. Trains not too loud but I was glad I had mine. Great night sleep! August 30, 2014
Rated 3 out of 5 by Remodel Issues The hotel lobby was under renovation and the air fresheners used to cover up what I assumed to be the paint smell was overpowering and offensive. Undecided on whether or not I would recommend it or use it for a future stay. August 27, 2014
Rated 3 out of 5 by Make sure you get a correct response. The location is wonderful. The room was nice, but the air conditioning never turned off. The staff was wonderful until we went to leave. We were told our parking would cost $21. Before we checked out, we asked if our car had to be removed from the parking lot at a certain time so we wouldn't incur any other fees. We were told that we had until 6 PM to move our car before we would begin incurring more fees. So we attended our daughter's soccer game at Highmark Stadium and when we went to leave the parking lot we were told we had to pay more than the $21. We were also told by the front desk staff that there was nothing they could do about it. First off, we did nothing wrong yet we were being penalized for misinformation that was given to us by a Sheraton front desk staff person. Totally unacceptable. Now we were being told that because we didn't use the in/out service we had to have our car out of the lot within 24 hours which of course had passed. We really want to come back to Pittsburgh, but this has soured our entire trip since it was the last thing that happened prior to us leaving. What ever happened to customer service?? There were a few other disappointments, but nothing that turned us off as much as this. August 24, 2014
Rated 4 out of 5 by Much Improved This hotel is much improved over my stay 2 years ago which was very disappointing. I was in a renovated room on the club level. It was very comfortable and setup perfectly for a business guest. The ladies in the Club Room were lovely particulary Rochelle and Marie. The only downside this trip were the bellmen. 3 stood around talking as I struggled with bags. The young female conceirage was very responsive. August 24, 2014
Rated 3 out of 5 by Disappointing Bring back the Sheraton BEFORE it was remodeled! Then -- you were focused on the guest; now you are focused on telling the guest that the hotel has been completely (or at least almost completely) updated. August 23, 2014
Rated 5 out of 5 by Quality of room Upgrades of the rooms is well done August 22, 2014
Rated 3 out of 5 by Need Better sound-proofing I was a guest for one night. The hotel & room overall were great. However, when I prepared to use the shower, I realized it had not been thoroughly cleaned......the previous guest(s) used bar soap & shower gel were still in the holder. I was fortunate to get a room with a magnificent view of downtown Pittsburgh, however, the nightly train runs were not my cup of tea. August 19, 2014
Rated 1 out of 5 by Not a Satisfied Customer I really hope this does not get erassed becuase it is hard for me to believe no one else has had a problem with this hotel. Here's my story - Upon our arrival my husband was very tired so he layed down on one of the beds in the room. I decided to do my nails before we went out sight seeing that night. Once I finished my nails my husband had spotted something under the chair in the room and asked me what it was. I got up to look and tried reaching for it but luckily my nails where wet so he said "just grab it with your feet." So as I did and it came from under the chair I saw that it was a Condom. I was so disgusted and immediately called to the front desk. My husband asked me to not make a lot of fuss to just tell them of our dissatisfaction from the finding and they would do the right thing. Well if giving us some snacks and 1 free breakfast was doing the right thing then sure we got it. But for us, I expected the hotel to do a full re-cleaning of the room or to offer us another room because this was disgusting. they did not do this, and so my husband again said this is a nice hotel and I am sure they are working on finding some way to really make it up to us. But no, we checked out, there was no other apology or comping us for any inconvenience or anything. We on the other hand had to go buy some lysol because I didn't feel the room was clean enough after that. I have continuously cleaned my clothes and bags upon arrival home, and I am still tired because of the lack of sleep because I was terrified I was going to find a bed bug or something crawling on me in the morning. I am one of those people who usually fight for what I deserve in cases like this but because my husband relied on his knowledge of the hotel chain, stating they would definitely find away to make it up to us, I felt like the hotel took advantage of us. I am always told that it does no good to fuss at people when something like this happens, but I see that being quiet and respectful has gotten us no justice either. If I had yelled and screamed I would of gotten better service, but because I was polite and nice I was treated with less respect. I feel as if I need to notify all my family and friends that if they choose to stay at this location or any Sheraton Hotel, and something like this were to happen you have to act a fool in order to get what you deserve. They could have really at least re-cleaned the room right away, but instead we were the least of their concerns. Sincerely, Dissatisfied Customer August 19, 2014
Rated 5 out of 5 by Very helpful staff, nice location This is our 4th trip to this hotel and always love it! very nice staff and helpful ! always go above and beyond to help! August 18, 2014
Rated 4 out of 5 by No clean wash clothes provided for second night Room was very nice and comfortable....but why were used towels/wash clothes removed without replacement? Check-in staff not particularly polite or accommodating. August 18, 2014
Rated 5 out of 5 by good I stay at this hotel every month. this trip the pool and hot tub were closed. I was not told this when i booked the room. I would have stay at another hotel with a working pool. My daughter was very upset. August 13, 2014
Rated 5 out of 5 by Most Impressive The King Parlor room was the nicest room/suite I have had at any property in the last 3 years. From size to layout to decor it was most impressive at the Sheraton price point. August 12, 2014
Rated 2 out of 5 by Noise, dirt, bugs I can understand that the hotel had to do updating construction, however was it necessary to begin at 6:20 AM in the room directly above mine? The carpet in my room was terribly stained, and there were small bugs (fruit flies?) flying around both the room and bathroom. The carpets in the hotel hallways were never vacuumed and dirty. August 12, 2014
Rated 4 out of 5 by Enjoyed my stay! This hotel was in proximity to so many venues and resturants. The location is on the river with lots of activities and fantastic views. The staff was very friendly and helpful. I truly enjoyed my stay. The only negeitive would be the railway that runs adjacent to the hotel. However, they do their best to time the train passing during wake hours. August 12, 2014
Rated 4 out of 5 by Our Stay We were very pleased with our weekend stay at the Sheraton at Station Square, Pittsburgh, PA. When we made our reservfations we requested a river view room and that is just what we got. It was beautiful and will definitely ask for this view again on our next visit. August 11, 2014
Rated 4 out of 5 by baseball game I love staying here when we go to Pittsburgh for a baseball game because you can ride the Gateway Clipper boat to the game and back to the hotel for $10 - so much fun! August 11, 2014
Rated 1 out of 5 by room in desperate need of renovation This is not a cheap hotel in terms of price. I was shocked, then, to have a hotel room that was dirty (stains on carpet, stains on wallpaper (especially in bathroom), pink stain on TV stand, brown stain in sink) and worn (notably scuffed furniture, peeling ceiling). It felt (and was) unclean. The one positive was the wonderful view from our room. In short, I cannot recommend this hotel. August 11, 2014
Rated 5 out of 5 by GrandmaK Stella, at reception desk, went above and beyond to assist us with our registration. It was very much appreciated. August 10, 2014
Rated 2 out of 5 by Disappointed Rooms were dirty - carpet was filthy and wallpaper needed scrubbed. Workman started every morning at 7:00 AM and woke us up. Not sufficient staff at front desk waited in line twice. I think I was supposed to get a discount for the parking as a SPG member but I kept getting different answers from staff and received no discount. Rooms were booked together as one party but we were given rooms that were not even on the same floor. Acted like a discount hotel should have been a discounted rate. August 8, 2014
Rated 3 out of 5 by Experienced some problems. Our food was very good; however, there were no sugar/creamer packets left in the room for our morning coffee in our room. Had difficulty using the room key. Also, our parking receipt was unreadable when trying to validate. The clerk in lobby was unable to help us. August 8, 2014
Rated 4 out of 5 by Excellent location and convenient Perfect for visiting the city. easy access to a difficult city to manuever around. August 7, 2014
Rated 2 out of 5 by hotel I had the impression I was bothering the employees when I asked for something. the breakfast was horrible, as was the wait staff. I left the building and drove to a McDonalds in the city rather than eat there the second morning. the only outgoing and friendly people were the Valet and shuttle driver August 5, 2014
Rated 2 out of 5 by Below SPG Standards I recently stayed at this hotel and upon entering the room received a smokey smell. This cleared up somewhat after the AC ran for a while, but it was still mildly present. We had unpacked for the most part when I also discovered the bathtub still contained dirt from the last guests' stay. I brought this up to the front desk and they were fairly responsive. Since we we had unpacked, it seemed a hastle to move all our stuff to another room so we did not. We were instead told a make good adjustment would be made to our starwood points. I hope to receive this in the near future... We also made use of the pool faciilities which were fine, but with small kids had to be careful. I am told the pool will undergo renovations and I hope this also means fixing some sharp concrete edges around the pool that one could easily get cut on. Overall below average for a starwood propert though the lobby area is wonderful including the bar there. The staff there was friendly and responsive even though we had energetic children in tow. August 5, 2014
Rated 4 out of 5 by Excellent location We attended a wedding reception in one of the hotel's banquet facilities. The food was wonderful and the sleeping rooms, very comfortable. Our only negative - front desk staff and cleaning crews need more training..... August 5, 2014
Rated 1 out of 5 by DIRTY SHEETS THE FIRST ROOM WE CHECKED INTO HAD ALL KINDS OF LONG DARK HAIRS ALL OVER THE SHEETS. SO WE WERE GIVEN ANOTHER ROOM. AND BREAKFAST TO MAKE UP FOR THE INCONVENIENCE. THE 2ND ROOM HAD BLACK FUZZ ALL OVER THE WHITE SHEETS, I'M NOT SURE IF THE SHEETS HAD BEEN CHANGED SINCE THE LAST GUEST, OR IF YOU JUST HAVE REALLY BAD LAUNDRY SERVICE. IT WAS 10:30 AT NIGHT OUR DAUGHTER WAS TIRED AND WE HAD TO GET UP AT 6:00AM OR WE WOULD HAVE LEFT AND WENT TO ANOTHER HOTEL. WE WILL NOT BE RUSHING BACK TO SHERTON ANYTIME SOON. ALSO A SUITE IS SEPERATE ROOMS. THE BREAKFAST BUFFET WAS COLD, GOOD THING IT WAS N/C. 1 OF THE ELEVATORS WAS BROKEN. AND YOUR WALLS ARE PAPER THIN WE HAD TO LISTEN TO OUR NEIGHBORS ALL NIGHT. August 4, 2014
Rated 5 out of 5 by Great Location, Staff and Amenities I have been staying at this hotel for the last 10+ years and it has always been a pleasurable experience. The staff is always attentive and the accommodations are very nice. The hotel is currently undergoing a renovation, and from what I have seen so far this year it will look great once finished. I definitely will be staying here again. August 4, 2014
Rated 4 out of 5 by experience OK time great room and middle of the road restaurant and facilities August 4, 2014
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