Rated 5 out of 5 by Dino56 Great location for our needs
If you need to be near Regan International, this is a great location. Good shuttle service to and from the airport. The room was nice. I did have some problems at first getting service at the bar for a bar menu (it was about 9:15 pm) but once I was able to get help the angus burger and fries were great! The breakfast bar more than made up for the bar menu experience. The breakfast bar was REALLY GOOD. Plenty of choices with lots of fresh fruit. My wife and I got a good night's sleep to send my daughter and son-in-law off to Okinawa, Japan for his tour of duty with the Marines.
January 10, 2013
Rated 2 out of 5 by Stardust08 Mediocre
I admittedly don't do a lot of traveling, but the workshop I needed to attend for work, was held in this hotel (July 23 & 24# so I booked here. As a Starwood Preferred Guest, I have to say this experience was more disappointing than enjoyable. It would have been nice, at the front desk on check-in, to be reminded of the services available to me as a SPG! I realize the information is on the website, but I honestly wasn't even aware that I qualified for the SPG services and having the services hi-lited to me, on check-in, would've been a really nice thing to do, from a customer service standpoint! I would've loved knowing that I could have complimentary bottled water and about the breakfast/afternoon service in the Club Lounge! I didn't find out about the breakfast until check-out, when I asked if there was a complimentary breakfast?! Also, I would suggest putting the notice about the pool/fitness room renovation on the front page of the website since it TOTALLY gets lost on the Contact Page??! On arrival to my room, I changed into my swimsuit and, on getting to the pool level, found the EMPTY pool and construction mess-UGH! The reading lamps on either side of the bed flickered every time I made the tiniest of moves while in bed-VERY ANNOYING, as was the constant cable/HD interferrence on the TV screen! I decided to use the floor lamp instead of the bed lamps, to read by, but found it to not be working at all! The dining room service was TERRIBLE! Food was good, but it's never a good sign when you see the hostess and manager taking food orders from customers and also serving?! The one waitress we did have, served our table of 4 intermittently-we all didn't get served together?! One of my colleagues didn't even get his meal until the rest of us had finished eating because, we were told, the order had been forgotten about??!!! I decided to use the shuttle to the Mall and, even though the shuttle was sitting outside the lobby with one rider, there was no driver to let us in until 4:40?!!! Not only was it really late to leave #it was supposed to leave at 4:30 for the Mall!), but it was quite annoying that we had to stand OUTSIDE the vehicle waiting for 10-15 min. for the driver to return so that we could even get on where we, at least, would've been more comfortable waiting?! I would definitely think twice before staying at this hotel in the future, and I thank you for your attention to this matter!
July 25, 2012
Rated 5 out of 5 by Cosmogo Great Hotel To See DC
I never stay in Downtown DC- This hotel from the shuttle to great views to the VIP Lounge was a great option- We went into DC 8 times in three days- Never an issue with transportation etc.. The hotel pool was staffed and the balcony was just adjacent. The rooms and staff and may I say again the staff were excellent- I hope that they make some adjustments to their in-house restaurant to accommodate young families both in feature and food. I have already recommended this particular hotel to family members who are headed out to DC this fall- The view (city side) of the hotel was worth the upgrade and the lounge area was a bonus that I am now addicted to-
PS - The shuttle drops you off at an impressive shopping district-
August 12, 2014
Rated 5 out of 5 by BranBran Great Hotel!
I popped into DC for a quick day trip to see the Monuments that ran a little longer than expected. So I scrolled through my SPG app on my iPhone and found the Sheraton Pentagon City Hotel! This hotel was soooo clutch! They offer shuttle service to and from the Mall which is attached to the Metro line. The staff was extremely friendly and welcoming! Dwayne at the front desk treated me with such kindness as if I was a frequent visitor at this hotel. I truly enjoyed my night, and the room with the city view was amazing! OOh, and the breakfast buffet was great as well!
January 7, 2013
Rated 5 out of 5 by Henna2012 Excellent service!
This well situated gem of a hotel was quite a surprise. I was re-directed here when my hotel of choice was booked. What i found was a great location, fantastic restaurant and non-stop customer service. I wish I could remember the names of all the staff who helped meet my needs. Faisal at the front desk set the scene with an offer to call if I needed any thing. When I asked about the area, I was even offered two options for jogging trails, one of which went past Arlington National Cemetery for quite a moving experience as I walked between it and the Naval Monument.
October 22, 2012
Rated 2 out of 5 by Julie52 Location Good; the Rest is Average
This hotel did not live up to Sheraton expectations. We were not offered help with our luggage on arrival or departure. On day 1 of our 5 day stay we requested that a loose toilet seat be fixed, but it never was. The bathroom mirror was dirty, never cleaned. The faux-leather chair in the room is the noisiest and most uncomfortable I've ever sat in. The pillows are the worst excuse for a pillow known to man. The bar serves watery, mediocre drinks. The location is near DC, Pentagon, and Arl Natl Cemetery, but you still need to take shuttle to nearest Metro stop. Shuttle runs every 30 mins, so add time to your planned trip. There is NOTHING within walking distance and immediate neighborhood is not somewhere to take a stroll.
September 26, 2012
Rated 3 out of 5 by BorSoa Disappointment
The location was substandard. Basically in the poor part of town. The parking ramp kept having issues as you were trying to get out. The staff doesn't answer the phones as It would be left ringing for extended periods of time. There was a loud hip hop concert at night. Police were escorting a woman out of the hotel in the morning. Poor front desk service upon arrival. The highlight however, was the dining room appearance and staff, that was very nice. look and feel of the room was nice as well, how ever no sound played on high definition channels
February 25, 2013
Rated 5 out of 5 by sleepy1234 Best Hotel
I was in DC for a class and the others were paying more with less benefits than what this hotel gave me. The staff was nice and helpful. The food was good and the drinks were worth the price. It had a shuttle that took me right to the metro and picked me up each day.
December 2, 2014
Rated 4 out of 5 by Jeff3 Great location, and excellent service
I booked this location as a last-minute deal (great cyber Monday sale). It is a great location to enjoy the view of DC skyline, Pentagan & Arlington cemetary. The qualiyt of service is better than expected, and I will definite visit it again.
December 2, 2014
Rated 2 out of 5 by Somewhereonmars Not a 3 star hotel!!
First of all, I don't think this hotel's staff understands the offers and promotions SPG provides. They must be given a crash course on that. They didn't get it and screwed up my final bill and charged me before I could officially check out. There were several issues at this hotel. There were black stains on the carpet everywhere. There was no microwave or refrigerator in the room. Did not even provide water bottle. No central heating in the room. Did not provide bath robes. Shuttle service was horrible. We used to wait in cold winter nights for hours and it would never come on time. We used to call hotel reception every time we needed the ride. Overall my personal experience was unsatisfactory. I would rather stay at bed and breakfast than this one.
January 7, 2013
Rated 5 out of 5 by tiffcla Excellent Service
Staff was very friendly & service oriented. Everyone was knowledgeable about the area & gave great recommendations for dining & getting around. Shuttle service to Pentagon City Metro made commuting to DC very convenient. Reasonably priced covered parking was a plus too. Room was clean & comfortable w/ plenty of room to spread out. The view was FANTASTIC! Overlooked DC, with clear views of Washington Monument, Lincoln & Jefferson Memorials and the Kennedy Center, as well as Arlington Cemetery and the Pentagon. Highly recommend!
September 29, 2012
Rated 1 out of 5 by ANJL71 Below expectations
I made the reservation because of the pictures on line, and the indoor pool. When I arrived I was told the pool was closed, the room looked nothing like the on line photos. I stayed at hotels on the way to DC that were far cheaper and were a much better stay. Why is it that at a cheaper hotel you get free wi-fi and parking and when you stay at this hotel none of those are included? I was told that a manager would contact me after we checked out early,(and went and found a better room at half the price) I am still waiting.
October 31, 2012
Rated 5 out of 5 by AL1965 This Hotel is a n Excellent Choice
The Staff Manager Name "CY" and "Grace" were extremely wonderful. Extremely Helpful, great listeners, and very informative about the area.
December 1, 2014
Rated 5 out of 5 by ej70 Staff
Your staff was excellent, my wife and I were departing for the MacArthur ceremony and I told one of your staff members that I was worried about checking by noon. He arranged my checkout time at 2 PM. The luncheon ran past 2 PM, when wife went to check out, your front desk staff told her not to worry and gave us the added time needed to clear the room. The cleaning person was equally accommodating when we in the process of packing. GREAT SERVICE. Please thank your staff on behalf of my wife and I.
June 1, 2014
Rated 5 out of 5 by ajm33 great value at a great location with an awesome view
location was a breeze especially with the frequent and relaible shuttle service to the metro. kudos to the breakfast staff at the restaurant - especially the manager dennis - he greeted every guest warmly and took the time to walk around and talk to every table while at the same time ensuring the buffet was well stocaked and attended to. on my last morning, the staff also made sure i was able to catch my 0600 shuttle by ensuring my breakfast to go would be ready!!!
March 26, 2012
Rated 2 out of 5 by Gymrat A poor hotel in a good chain
Fire alarms at odd hours; failure to make up the room on time; housekeeping taking my luggage at one point; inconsistencies with housekeeping; pool closed when I wanted to use it; poor location surround by construction.
January 23, 2015
Rated 2 out of 5 by patchie94 Not One of the Better SPG Hotels
Book 2 rooms using cash and points. The person who check us in was not very attentive. Do not write the room number on our key folder, gave me the wrong time for the club (and that's only when I ask). No water in one of the club room so I call guest services. They brought up 2 small bottles of water and charge me $13.95. I'm a Platnium member. My final bill was difference then whats Charge on Amex. Call hotel for 3 days and no reply.
September 6, 2012
Rated 5 out of 5 by Pmck Great stay
It was our first stay at this hotel. They were great. We had wonderful rooms with DC view, great breakfast buffet and shuttle to metro or restaurant at the metro line. The staff was wonderful. Gave us a better rate on parking. I recommend you use the sign for not changing towels and making bed. They give you $5.00 for each stay. We used it n breakfast. Get the shuttle early for metro otherwise you have to stand but still okay.
September 28, 2012
Rated 5 out of 5 by Steffan1 A Roills Royce at the cost of a Volkswagon
This jewel is located near the heart of everything. major roads, metro, pentagon, shopping etc. The hotel is well appointed, staffed and spotless. The staff goes above and beyond to make you feel welcome. The rooms are huge and luxury appointed. The shuttle leaves every 30 minutes to metro and other points. A dream stay especially the club floor
September 25, 2014
Rated 4 out of 5 by Ronnie Not a good deal after all
I got a good rate on our 2-day hotel stay however when you factor in the cost for internet access and daily parking isn't wasn't a good deal after all. The hotel is very nice and the staff members were great. We wouldn't stay there again because of the cost for parking. The location and view of Washington, DC is fabulous! This is such a nice hotel and for the two days we stayed there was never a concierge on duty.
November 30, 2011
Rated 3 out of 5 by RAW22 NYE stay
While booking, agent suggested Club leve; indicated additional amenities included. Upon checkin we were disappointed that Club level wasn't available & had been closed for Dec for repairs. Also, hotel restaurant was very limited; meals were "one price" only which seemed like an effort to capture more money from NYE Promotional event, but turned into inconvenience for hungry guest; left w/ limited menu options.
January 3, 2013
Rated 2 out of 5 by schooltrip school trip
I checked in again with a school trip. My lamp and tv did not work. I did not receive my requested wake up call and luckily woke up on my own but was late to meet my group. a large percentage of the 200 room keys did not work. My room key stopped working again and had to be rekeyed again. The shuttle driver brought 14 adults to a taxi stand because the four requested taxis never showed up.
The driver left us on a street corner at 6AM where there was one taxi with not enough room for all and quickly drove away leaving us stranded not knowing where we were on a dark deserted street. In the morning the staff would not give out to go cups for the coffee and if they did would not give lids leaving us on a bus with cup of hot coffee with no lid. I just thought that the staff could care less about our guests. I think that I would avoid sheraton from now on since the service was so bad
October 11, 2012
Rated 3 out of 5 by kyshel Mgmt fixed some issues
We had some issues with the shuttle service (to Harris Teeter and return). Ast mgr Claire made an effort to correct the matter after the fact. We appreciated her actions and left a thank you note. We encountered another shuttle mishap the next day but chose not to mention it. We'd probably return to this hotel for a few short stays. Location is convenient to airport but nothing very close by w/out shuttle (which is dubious at best).
Bar service was exceptional--albeit all bar prices were insane--food and beverage. If we didn't have vouchers, we would not have spent any time there. Wine prices are way way too high per glass.
Room service charges were also excessive--$6.95 for room service + $2.95 delivery? THEN TAX was added. THEN a tip was expected? Since is an overpriced bottle of red wine ($33) billed at nearly $50? It is here...
Pool was closed as well as gym--no notice when we booked.
September 20, 2012
Rated 5 out of 5 by Carol46 Restaurant
The manager of the restaurant for morning breakfast was vry kind and accommodating there were 2 waitresses that were very kind also, my husband was diassapointed that grits were not at the breakfast buffet and I believe the waitress was Yolanda , ordered them special for him
We also appreciate that our little dog can stay here. Accomodations are very nice. Thank you for a wonderful stay
December 27, 2012
Rated 1 out of 5 stinking rooms
though I made my reservations two months in advance I was cramped up in the annex and not the main hotel. The room had a peculiar stink and a big wet spot. At my complain the room was changed and this next room also had weird smell. The annex floor i was on had no access to elevator. It was a big inconvenience going back and forth to main hotel where the event was, with young kids
October 15, 2012
Rated 3 out of 5 by USMC1 Needs improvement
Requested room on club floor with a view of DC 8 months in advance. Upon arrival had room with view of road construction. Woke up by jackhammer every morning at 6:30 AM No other rooms available. Others who made reservations later had view of downtown DC. Pool was closed for renovations along with fitness center. Fitness center was moved to a small room.
September 5, 2012
Rated 2 out of 5 by rickinsept not business traveler friendly
if you drive to this hotel, it may be ok. Shuttle ran over forty five minutes to an hour late on Friday Sept.27,2012.
When mentioned to Mr. Lee one of the supervising mgr. fool of excuses and I had to be the one to suggest to speak with drivers.
My room was dusty and first floor restaurant cafeteira not very clean and slow service
September 28, 2012
Rated 1 out of 5 by Travist77 Nothing but Problems!
Where to start.
- Didn't have the king room I reserved
- Moved me to another room
- Couldn't charge anything to my room as they had a different person listed in my room
- Was told parking was $6 when actually it was $22.50
- My shower filled up to my calves during a 20 min shower which is disgusting! It wouldn't drain!
July 27, 2012
Rated 5 out of 5 by 15underpar Outstanding customer service
This was not our first stay at the Pentagon City Sheraton and it will NOT be our last. The staff was really attentive to our needs. A special shout out goes to Sevena! She was a joy to interact with. She made us feel really welcome. You can tell she loves her job. Job well done Sevena (I hope I spelled your name correctly).
December 9, 2013
Rated 4 out of 5 by Gidgett Nice hotel & location
I am a frequent Sheraton visitor, and even own with Sheraton. I stayed overnight this weekend for an event being held there. The hotel staff was marvelous as usual. My boyfriend and I were in room 2318 and at some point during the middle of the night there was an unnerving disturbance in the hallways on our floor. There was a lot of screaming/ yelling, and beating on the door of the room next to us. At some point it sounded as though there may have been some fighting within the halls or even the room. We called the front desk to complain, I'm not sure if they came to check out the disturbance or not, this went on for at least an hour and then eventually quieted down. I love the Sheraton brand and will continue to stay here, this may have been one hiccup in my otherwise wonderful experience.
December 1, 2014