Rated 5 out of 5 by Rolandontheriver Excellent hotel and staff
Stayed Dec. 23 - 26, 2012
Room was great, food was excellent - nice central location - front desk staff extremely helpful and pleasant
Bill the shuttle driver - above and beyond - made our stay a top notch experience!
Thank you to all!
January 7, 2013
Rated 5 out of 5 by jcesl2 Great experience
Everyone that works at this hotel is incredibly friendly and helpful. Especially Matt at the front desk, who went out of his way to assist me and make me feel at home.
Rooms are large, SPG recognition is good, hotel is clean and new.
August 22, 2012
Rated 5 out of 5 by mouton wexcellent facility.
I was very favorably impressed. The facilitie and service were excellent and the breakfast first rate right down to the terrific coffee. Best of all, it was about the best hotel value I have ever seen. Kudos.
October 7, 2013
Rated 3 out of 5 by km23 Nice but needs improvement
It was a nice hotel. We paid to upgrade to the club level. We were told we would have unlimited access to beverages and snacks, that there would be appetizers in the evening and breakfast in the morning. The door to the club suite was broken and we couldn't access it. At first, we thought it was maybe our key but two staff members tried and couldn't access it either. We reported the problem to the front desk in person and was assured it would be taken care of. It wasn't. We finally got access to the room and it a few old apples as snacks. The appetizers consisted of cold chicken wings (we gotg there when they first brought them out). we tried to get a water later that night but again couldn't access the room. We had to pay for parkingand it was an open lot not in the city . The pool area needs updating.
August 3, 2014
Rated 5 out of 5 by GinaD Very nice, clean!!!
I've stayed in other hotels in the area and this is the nicest by far. Great, helpful staff, EXCELLENT food, very clean rooms!!! I am a seasoned traveler and I promise you will LOVE this hotel!!!
January 27, 2013
Rated 5 out of 5 by JazzeeJewel1 JAZZEE JEWELS FROM OKC
Great stay! The rooms were a little small but overall very good. Beds are regular size and not queen. There is a refrigerator and microwave. There is an indoor and outdoor pool plus a jacuzzi!
August 26, 2013
Rated 5 out of 5 by esl2010 great stay
Check in was fast yet efficient. Catherine was very helpful and friendly. The bed was comfortable and the view was amazing! I will differently come back I loved the last check out.
July 19, 2012
Rated 2 out of 5 by schnarf78 Poor Quality
Almost everything in the room was broken (and did not get fixed during my stay). The cleaning staff was inconsistent (some things would be replaced on some days).
November 3, 2011
Rated 5 out of 5 by Tara716 Dallas-Fun-Wkend-Getaway
We are from OKC and we always have a great time in Dallas and our stay here at the Sheraton Suites Dallas Market Center. Great service, great price & great time!
August 27, 2013
Rated 5 out of 5 by kaTkOoT Excellent hotel
The front disk very very helpful, Thay looked after our comfortable all the time. The suite rooms is excellent. Thank you for the hotal staff & the management.
September 30, 2013
Rated 2 out of 5 by bv2014 Convenient hotel location
The staff that we interacted with during our quick stay in Dallas were pleasant but a few things that bothered me compared to stays at other SPG properties:
-Upon arrival, there was dirty standing water in the bathroom
-Room was not cleaned nor restocked with towels but we called down and had it taken care of by 6 pm that day
-Noticed questionable stains on the sheets of both beds
-There were loud parties next to us at 3 am in the morning
We were in town for a friend's wedding so we were not at the hotel very much, but when we were at the hotel it left a bit to be desired.
July 14, 2014
Rated 3 out of 5 by Davis5 Facility needs work but staff was terrific
This was likely at one time a beautiful facility. However, the pool & hot tub was cloudy/mildewed, the lobby had a dank/fishy smell, and as other reviews say, carpets are stained, grout in shower is cracking, etc. That said, the staff at this facility was very helpful, quick to respond, personable and professional. The coffee and food on the club level exceeded our expectations and housekeeping always did a great job. We had a good discounted price to stay here so it was a good value, however, I would not pay regular rates given how the property is maintained.
July 19, 2014
Rated 5 out of 5 by Dgesther Great Hotel with all amenities
Great service and overall friendly staff will stay there again and recommend to friends and business partners.
October 1, 2013
Rated 4 out of 5 by leisuretraveler Nice Clean Room
The hotel offers a nice clean room at a great price. Staff was friendly and helpful.
December 8, 2011
Rated 5 out of 5 by kathyw GREAT!
All staff was exceptional! Rooms are great - thanks so much!
September 25, 2013
Rated 3 out of 5 by WearyV This place needs serious improvements
I've stayed at this hotel previously and was happy with my stay, but this time I was disappointed. I did receive a kind greeting and good service upon check in. The hotel however, was very hot or very cold temperature wise: reception area - freezing. Elevator lobbies - hot. Room was hard to regulate temperature, too. The carpets, and indeed most of the common areas seemed worn and dirty. Breakfast food in the concierge lounge was stale and tasteless.
Another word about the rooms: While it's nice t have a "suite" set up, the bedrooms are so small it's hard to maneuver suitcases in and out of the tiny, poorly-placed closet. If the living room gave up a foot of depth, the bedrooms would be much more accommodating. The rooms, themselves were really drab and depressing.
On the plus-side, this hotel does have a shuttle which was useful.
August 3, 2014
Rated 2 out of 5 by Harmonma shabby and low level staffing
I was a bit disappointed in this hotel, one of two TVs did not work, carpet soiled, front desk did not answer the phone. Although a SPG preferred guest I was initially not booked on the preferred floor. When I moved rooms, because of the not working TV, I was given a room on the preferred floor and the room was in better condition. I don't understand why sheets and mattress pads don't fit the mattress - I had to remake the bed because of wrinkles in the mattress pad which were lumpy. No water, rare for a sheraton, and the vending machines are not ideal. Location of the property is great, wish the hotel was nicer so I could confidently recommend.
October 22, 2012
Rated 5 out of 5 by badknees Dallas
Great hotel ... great staff
July 5, 2013
Rated 1 out of 5 by Melrose512 Horrible Service!
I did not sleep at this hotel, but instead ate at the restaurant. The experience was horrible from the time we had to seat ourselves to the moment we got the check. Several tables were filthy, leaving slim pickings for my party of three. The other tables only sat two at the most. We ordered queso and were told they were out. However, it turns out there was still the option of chips and salsa, but our server didn't offer it or any other comparable appetizer. Then once we ordered our food, we had to ask for all condiments that would normally come with our meals. Never have I had to ask for gravy for chicken fried chicken! We asked for a drink menu and were told that unless we knew what we wanted, we would have to go to the bar to order our drinks. Wow. Our water was never refilled, and we didn't see our server again until my sister got up to go to the restroom and our server assumed we were leaving. She rushed over to the table and asked if we needed anything. We asked for the check, but instead our server told us the total verbally. It was like pulling teeth to get her to print the check in order for me to SEE the itemized total. I was beyond ready to settle the tab and leave. I have never received service so bad in my life. If you want a dirty, unprofessional, and rude experience, eat here!
March 13, 2012
Rated 3 out of 5 by apvbguy charged after leaving
I am a SPG platinum level, I booked a 10 night stay using my points and when I checked out I was told that there were no additional charges. A month later there was a $400 charge from this property on my AMEX, I disputed the charge with AMEX and they removed all but $81 of the charges, why was $81 still charged is a mystery to me and I am still working for an answer. As others have noted the hotel is a good location at a fair price, it is showing it's age but isn't ready to be labeled as shabby. Just be aware that you need to check your folio and credit card statements because this property places fraudulent charges onto people's cards.
December 24, 2012
Rated 2 out of 5 by Chuck65 Not a Good Experience This time
I've stayed at this hotel many times over the last 10 year or so, and the experience has typically been what I would expect. However, my latest stay was not very good. I booked 4 rooms for 3 nights for 3 of my employees and myself. Check-in was fine, and the next day was as well, but after the 2nd night, none of my 4 rooms had been cleaned. @ of my employees called to get housekeeping to the room, and were promised a quick response. They left for dinner and came back a few hours later, and neither of the rooms were cleaned. They called again and it still took over an hour to get someone to the room. Considering that these were all club level rooms, we should be able to expect more from Sheraton.
June 30, 2014
Rated 4 out of 5 by jeff great front desk staff
when i arrived the girl at the desk was attentive and pleasant. the suite while small was nice and decorated in what i would say a contemporary cozy motif. the bathroom was a good size compared to the rest of the suite with a nice hard surface vanity top. the batteries in the tv remote were bad and the front desk sent some new ones right up.on our second day housekeeping did not leave any clean towels in the room and the front desk sent some right up. the club lounge was again decorated in contempory cozy style. as i find with all sheratons the food selection is poor. i needed to print something and the printer was out of paper so i called the front desk and they had some sent right up. when i went to the restaurant for breakfast i found that all of the tables that were not occupied had not been bused. (probably 60% of the restaurant). there were no clean plates or silverware due to this. the food, once we were able to get a plate and eating utensils was pretty good however. i had a problem with the wifi code and the young man at the desk took care of it for me. we needed a cab on both days to get to the convention center and on sunday when i asked for a cab to be hailed for me the courtesy van driver volunteered to drive us. he was very nice and even pointed out some notable facts about the town as we drove. he even detoured us so we could drive past the kennedy assasination spot. except for one day in the restaurant, i cant say enough good things about the staff at this hotel.
February 28, 2012
Rated 4 out of 5 by justus121 Comfortable room
I enjoyed my stay, the room was clean, and the staff was friendly. I am looking forward to my next stay.
August 11, 2014
Rated 4 out of 5 by JCO64 Nice Hotel
This hotel is a little pricey as the brand name suggest. However, the service was great. I was originally assigned to a room that had cigarette smoke smell in it. I confronted the front desk and was reassigned to anther room with no problem.
August 7, 2014
Rated 1 out of 5 by Mikeyk64 Attitude is everything
I've stayed at this property before because of it's central location...but after this visit, never again. The belittling attitude from not just one person, to the outrageous loud noises, to the restaurant not allowing us to enter during it's posted open hours, to customer service agents not doing anything about my issues as I communicated the issues to them...all of these result in me never staying at this property again. I am an SPG Gold Member and constantly promote SPG properties, stay at them personally, and book events at them for my company. I will continue to promote SPG and their properties...but this Sheraton Market Suites just fell off of my list.
October 31, 2012
Rated 4 out of 5 by Chaver This hotel works for my purposes
Close to the highway and my clients. Fairly close to airport. Rooms clean but hotel is getting a bit old and needs updating.
August 8, 2014
Rated 5 out of 5 by Mariah Professional & Courteous Staff
This was our second visit to this location for an annual convention we attend, and I've already booked next year's stay there, as well. The staff at this hotel is exemplary. The front desk personnel greet you each time you pass by, the wait staff in the restaurant is always pleasant and friendly, even the parking valet manages a smile and greeting in the 90 degree heat. The hotel in general is extremely clean, as are the rooms. Although it is close to I-35, there is no discernible freeway noise heard once you step inside. The rooms are quiet and relaxing, and the beds are very comfortable. Returning to this hotel each evening after attending a hectic, over-crowded convention, is such a joy!
June 10, 2014
Rated 5 out of 5 by MKBeautiful Great Little Escape in the big city!
Like coming home...warm friendly people who always had a smile & a nice word to share!
Staff members were gracious even when I asked for more than I should have...with a smile!
The breakfast bars were beyond great...the selection was good even with wheat & dairy allergies!!!
August 3, 2014
Rated 4 out of 5 by famiytravel23 nice features
overall great stay and I recommend for future travel
August 6, 2014
Rated 1 out of 5 by Chuck84 Worst Experience At A Starwood Property
My stay at the Sheraton Suites Dallas was by far the worst stay I have ever experienced at a Starwood property. Upon entering the property, I was underwhelmed by the aesthetics of the hotel. At check in, I was given an incorrect room assignment. At 8:15 am I was awaken by housekeeping entering my room for no apparent reason. Finally, a water leak in my room destroyed my computer bag, computer, and client files. Now I am in a battle with management to remedy the situation. Starwood properties are fantastic hotels, just not this one.
July 7, 2014