Rated 2 out of 5 by Rich2809 Very poor stay
If you want to eat breakfast off of paper plates, this is the place for you. If you want to use a plastic knife and for, again this is the place for you, coffee out of paper cups acceptable? then stay here, otherwise there are plenty of hotels in Dallas.
I won't be coming back
September 13, 2014
Rated 5 out of 5 by ri321 enjoyed my stay
i am satisfied with the service provided.
1. at the time of check-in i was upgraded.
2. service at the starwood level was excellend, service provided by Mr. Abu at the complementary breakfast was excellent.
September 12, 2014
Rated 3 out of 5 by LAURA622 8/31/14 -9/1/14 stay
I was very disappointed with the cooling system it was very hot and I was not comfortable, I was not able to sleep well. I did expect the rooms to be more bigger they were extremely small, the shower was small, and the pull out sofa was EXTREMELY uncomfortable.
I was under the impression of the quality of the Sheraton was to the max, but I was not impressed with the 6 billion dollar renovation. Sorry but I don't think I will stay their again. Also there was grill charge on my ticket and the first person I spoke with rude looked at me and said " Yeah these are your charges." there was another customer behind me to I step back to confirm that my husband or daughter did not order anything from the grill once I confirmed that I went back to check out and Dante was a lot nicer and professional and he removed the charge.
I will stay at a different Sheraton but I was not happy with this location. I know Sheraton has a great reputation but that one is not one of them.
September 3, 2014
Rated 5 out of 5 by Dallas14 Loved the location
Great place to stay! Sheraton has a lovely charm!
August 26, 2014
Rated 3 out of 5 by B10000 needs an upgrade
Carpet is very old and dusty in hallway and room. Baseboard and walls (4th floor) needs repair. Sliding door has to go! Carpet in room pretty bad and cushion at love seat soiled. Dim lights cannot hide OLD! One night is it!
August 25, 2014
Rated 5 out of 5 by ohadba Great hotel, staff and location
Very nice hotel, big and updated rooms, very welcoming and efficient staff.
Abu in the club was great.
Good fitness center and nice pool.
Easy access to downtown and the airports.
Drive to Richardson less than 30 min.
Midtown restaurants and bars are 10 min away.
August 24, 2014
Rated 2 out of 5 by stevena Housekeeping needs some coaching
Imagine my surprise when i tried to take a shower and the knob to switch from tub fill to shower was missing. Does housekeeping check then they're cleaning the tub?
And, while it's nice having a suite, it's not nice that the door to the closet barely opens in front of the bed. I've had normal rooms bigger than the suite.
Finally, i had a 4pm checkout. Why would housekeeping make up my room. I messed up the bed and towels to make sure they actually changed them for the next guest.
August 23, 2014
Rated 2 out of 5 by bruce1896 A good steam clean...
Over the course of staying here over the last three years we have had some issues with maintenance. The rooms have improved however the halls are filthy. Do they own a steam cleaner? its amazing the dirt and stains on it. The club room is in desperate need of a good scrubbing (the chairs are dirty, but of great concern is the temperature of the True refrigerator in the club room. Nothing is cold. Is anyone checking it?
August 18, 2014
Rated 2 out of 5 by Chal123 Not a good experience
Carpet across room and common areas were dirty. Club lounge was average to poor. Only one elevator was working. When every one was leaving in the morning, the only working elevator was used by house keeping. Always had great experience at Sheraton hotels except this one.
August 15, 2014
Rated 4 out of 5 by justus121 Comfortable room
I enjoyed my stay, the room was clean, and the staff was friendly. I am looking forward to my next stay.
August 11, 2014
Rated 4 out of 5 by Chaver This hotel works for my purposes
Close to the highway and my clients. Fairly close to airport. Rooms clean but hotel is getting a bit old and needs updating.
August 8, 2014
Rated 3 out of 5 by Jasper26 This hotel had great staff
We stayed here because we had to take our child to a medical facility nearby and it was close and very reasonably priced. However, our room looked like maybe it had not been cleaned the beds were not made, left over food in the refrigerator and stuff in the bathroom floor. The staff was very nice and helpful and moved us to another room that had been cleaned. The pool was not great it was a bright glowing green and the spell was not so great as well so we did not swim. Sheraton's are usually a great place to stay, this place could of been just having a bad day!!!
August 7, 2014
Rated 4 out of 5 by JCO64 Nice Hotel
This hotel is a little pricey as the brand name suggest. However, the service was great. I was originally assigned to a room that had cigarette smoke smell in it. I confronted the front desk and was reassigned to anther room with no problem.
August 7, 2014
Rated 4 out of 5 by Chuck534 Good hotel minor hiccups
I had a one night stay at this hotel. My room was on the club level. One of the two elevators had problems during the afternoon check-in period. Repairs were made by evening. My bedroom TV was not plugged in properly, so it did not work. I was too tired to move the furniture to resolve the issue. The toilet bowl had a leak so the reservoir refilled every 30 minutes or so all night long. I reported both issues in the AM, and the staff responded immediately, resolving both issues while I was at breakfast.
Good food, great service, great shower water pressure, but just not the room preparation I expected for a club level room.
August 7, 2014
Rated 4 out of 5 by famiytravel23 nice features
overall great stay and I recommend for future travel
August 6, 2014
Rated 5 out of 5 by Connie53 Room temprature
The room could have been a little cooler
August 5, 2014
Rated 5 out of 5 by EPY66 First Time in Dallas with My Family
Just moved to Oklahoma City and planned my first family trip to go to Six Flags. My wife was able to book this hotel with points, and I'm so glad she did as the hotel was easy to find. We enjoyed the room setup worked out well for our family of 4. My wife and 2 kids enjoyed the pool too. I was surprised by how close to downtown this hotel was an it was a short drive to Arlington to go to Six Flags. I would go back.
August 4, 2014
Rated 5 out of 5 by MKBeautiful Great Little Escape in the big city!
Like coming home...warm friendly people who always had a smile & a nice word to share!
Staff members were gracious even when I asked for more than I should have...with a smile!
The breakfast bars were beyond great...the selection was good even with wheat & dairy allergies!!!
August 3, 2014
Rated 3 out of 5 by WearyV This place needs serious improvements
I've stayed at this hotel previously and was happy with my stay, but this time I was disappointed. I did receive a kind greeting and good service upon check in. The hotel however, was very hot or very cold temperature wise: reception area - freezing. Elevator lobbies - hot. Room was hard to regulate temperature, too. The carpets, and indeed most of the common areas seemed worn and dirty. Breakfast food in the concierge lounge was stale and tasteless.
Another word about the rooms: While it's nice t have a "suite" set up, the bedrooms are so small it's hard to maneuver suitcases in and out of the tiny, poorly-placed closet. If the living room gave up a foot of depth, the bedrooms would be much more accommodating. The rooms, themselves were really drab and depressing.
On the plus-side, this hotel does have a shuttle which was useful.
August 3, 2014
Rated 3 out of 5 by km23 Nice but needs improvement
It was a nice hotel. We paid to upgrade to the club level. We were told we would have unlimited access to beverages and snacks, that there would be appetizers in the evening and breakfast in the morning. The door to the club suite was broken and we couldn't access it. At first, we thought it was maybe our key but two staff members tried and couldn't access it either. We reported the problem to the front desk in person and was assured it would be taken care of. It wasn't. We finally got access to the room and it a few old apples as snacks. The appetizers consisted of cold chicken wings (we gotg there when they first brought them out). we tried to get a water later that night but again couldn't access the room. We had to pay for parkingand it was an open lot not in the city . The pool area needs updating.
August 3, 2014
Rated 4 out of 5 by Goodie19 Great hotel
The only problems that we observed was the condition of the carpeting in the hotel. It was filthy and needs to be replaced.
August 2, 2014
Rated 3 out of 5 by MrVicci Duty Room
My understanding was that 4th floor is probably a pet friendlt floor...but hallway and room needs further attention (carpet, wall, overall). My toddler had dark feet and knees after a few minutes walking and crawling around room after our arrival.
July 31, 2014
Rated 5 out of 5 by aza57 great features
the swimming pool indoor/outdoor was awesome!!!and the hot tub great!!!!if you upgrade your room you get free breakfast,it was delicious!!!! also snacks in the afternoons and unlimited drinks and fruit,,,i loved it!!!!!
July 30, 2014
Rated 4 out of 5 by Zoo16 hotel features
Hotel was fine. Pool and workout a plus.
July 28, 2014
Rated 4 out of 5 by AZtraveller Happy Customer
The hotel was very clean and nice. I would definitely recommend to others looking for a place to stay.
July 26, 2014
Rated 5 out of 5 by Bill0711 Outstandin Service
Kudos to Dante at the front desk for outstanding service and his ability to recognize guests by name throughout the stay
July 24, 2014
Rated 3 out of 5 by djtx Older & average at best
this is an obviously older facility, as signs of wear evident at elevator,doors, sinks, tubs.. check-in was fast & friendly. given club floor which is ok... like the choc milk but coffee machine was not functioning. the sofa bed was in bad shape, sunk in the middle, made it very hard to sleep. the main bed my mom was in was nice with soft pillows. overall ok probably will look for newer
July 22, 2014
Rated 5 out of 5 by Nuttytraveler Suite hotel
Was nice having a separate sleeping and sitting/working area. The hotel is a little worn but very clean. Deborah at check-in was fabulous! Very welcoming and was genuine - not fake/forced.
July 21, 2014
Rated 3 out of 5 by Kip032 This hotel was not restful or clean
My linens were never changed (there was a group of holes in the sheets to mark this) the entire 4 days (3 nights) I stayed! The traffic is horrible from the highway and kept me up all night!!! The concierge room attendant was unavailable because he was smoking? On the deck outside the concierge room. It was blowing back into the room for all to enjoy.
I have been in 4 hotels in 4 weeks and this was horrible.
July 21, 2014
Rated 5 out of 5 by mksd The staff went above and beyond
I traveled to Dallas with 2 business associates for a conference being held at the convention center downtown. The king suite was great and the executive lounge was fully stocked and provided a wonderful breakfast each morning.
The front desk and shuttle staff were outstanding!! It's because of them we will return again and again. William, Jeremy, Donte, Thomas, and Anthony delivered World Class service throughout our entire stay.
July 21, 2014