Rated 4 out of 5 by ronalsk Nice staff LOUD housekeepers
At check in i had a great experience. Years ago I was a SPG but my membership was no longer active, The guy who checked us in researched it and enrolled me again in a matter of seconds, then he asked the person who I was traveling with if he was a SPG and researched his account and made that active again too. He made us feel like a VIP. Rooms were great. The doors to the rooms need to be adjusted so they do not slam when people exit into the hallway. Each morning as soon as people left the hotel room you would hear doors slaming. There wa also an issue with the house keeping staff talking so lound in the hall that it would wake anyone up. Over all I would stay here again. Good location and value for the money.
September 21, 2012
Rated 2 out of 5 by bateswan Nightmare maid staff
My first night in the hotel set the tempo for my two week stay. The shower curtain smelled of mildew and the bath mat was already damp. Each day I had to request wash clothes, one day I was not given any and it took 50 minutes for the maid staff to bring the towels to my room. I complained to the hotel management twice and initially the maid staff ignored management; however, on the second complaint to the hotel management, the maid service improved. The second hotel manager thought giving me a complimentary bottle of wine would rectify the situation; however, I don't drink!
December 22, 2012
Rated 4 out of 5 by cdishman Joy made my stay
I have stayed at this hotel a few times and it is right in the middle of everything. The location is perfect for business or pleasure. As such, it is a VERY busy hotel, but they do a very good job trying to get to everyone. The hotel is very clean, the room was great. But what made my stay was Joy. She was working the reception desk at check-in, and she truly lived up to her name. She was kind, considerate and incredibly helpful. She did whatever she could to accommodate my requests, and even went the extra mile by providing detailed written instructions on how to get somewhere. (with tips and everything)
So while the hotel is good, Joy's attitude and obvious love for her job made my stay excellent. Thanks Joy!
July 15, 2013
Rated 3 out of 5 by MrDoc Lounge Disappoints
The Hotel is very well situated and undergoing renovations. The Rooms are well maintained and effecient.
Staff is pleasant but can see that they are challenged because they are being overworked, and cannot deliver Front Desk Service.
The Lounge for Breakfast is just short of a disaster. TOO SMALL and overcrowded that takes away from any positive experience The Food itself and variety is good, but NO PLACE to enjoy.
Still very good Hotel, and will re-visit.
If they can overcome their Service shortfall, would be a great experience.
Platinum Status Member for Several Years
January 1, 2012
Rated 4 out of 5 by stevetr Review comments
Since the renovations, the rooms are far more comfortable and well equipped. The replacement of bath tubs with stall showers is always a plus. Room lighting much improved. Internet access satisfactory.
However, I would suggest that a hotel of this stature, and price level, needs better restaurant facilities and options.
June 6, 2014
Rated 3 out of 5 by best1953 Lounge
Status of 44 lounge was very bad. Opening hours are short and personnel cleaning table did not care to touch with dirty protective gloves, being used for cleaning operations, the dishes of the customers
January 27, 2014
Rated 4 out of 5 by DissapointedAtThisTime Room very small for very large price
The room was extremely small for the large price paid. There was no expectation for the presidential suite to be provided, but certainly something a bit larger than what was received. Didn't complain on this occasion but definitely will if this ever happens again.
In the question below there is only a 'yes' or 'no' as to whether or not to recommend the hotel. The answer is, if the hotel provides value for money & has an overall good satisfaction reached (room, facilities, location, staff attitude, etc.) & in this case, with respect to room size being bigger, then 'yes', if not then 'no'.
The staff were excellent with everything else. Dave at the bell desk was exceptionally helpful & courteous every time we asked for directions. He's an excellent ambassador for the hotel.
April 30, 2014
Rated 5 out of 5 by lotusblosm In the heart of it all
Very happy with the Sheraton New York. The staff was friendly and helpful, the rooms were very clean and the location is perfect if you're looking for staying in the action. Close to everything and the subway is nearby so it was perfect.
August 22, 2012
Rated 2 out of 5 by ALO72 Uncleaned room
The hotel lacked the professionalism of other Starwood hotels. The room was not cleaned and when I called to let them know they switched me to a managers office in which the phone just continuously rung with no voice mail. Finally, when we managed to find someone to complain to they offered to clean the room at an inconvenience to me (the customer). Other people on my team had bad experiences as well. For example, one team member was locked in the elevator on one occasion and on another occasion was forced to switch rooms at 2am because the heat was broken.
March 1, 2014
Rated 3 out of 5 by JJM1 Disappointing Stay at Sheraton
I was extremely disappointed with my last stay at this hotel last week. While I have stayed in this hotel 12 times in 2012 - this past stay was very disappointing. In the morning, I noticed the ceiling in my bathroom was leaking - I notified both the front desk and the service desk to address immediately. As a result of the leak, I had to wrap up and check out very quickly and the staff did not do anything to address the inconvenience for the leaking occurance. While I know nothing could be done to prevent the event, the staff reaction for the inconvenience was extremely disappointing, especially given that I have stayed at this hotel 12 times this year and am a premium member with Starwood. Very disappointing stay.
October 21, 2012
Rated 4 out of 5 by Norman58 Hot Water Outage
The hotel was wonderful as usual, stayed four years ago and loved it then too however we were not informed of a hot water outage at check in. According to the manager, it was out of their control, understood, however they need to inform guests other than via voice message 1/2 hour before outage so that your guests could make plans, We were leaving very early in the morning for a TV event and all four of us needed to shower. Unfortunately this was comprimised. The manager was not very happy with my comments however a piece of paper regarding the outage that she pointed to on the front desk and a phone message 1/2 hour before the work was to be done is not sufficient. People are visiting New York and planning outings. if we new ahead of time i.e. at checkin, we could have made plans to shower at a different time. Other than that our stay was great - thank you
May 24, 2014
Rated 3 out of 5 by HarveyB Clean is Critical
Checked in and room smelled like mildew. Checked around and it was the shower curtain. I called the front desk, told them about it and 3 hours later when we got back from dinner nothing was taken care of. I called again, they said they would send someone up. Then a housekeeping supervisor came in, asked if there were any issues, I told her and she asked if i reported it. i told her the front desk said they were sending someone up. it was finally taken care of but shouldn't have been an issue in the first place and i should not have had to call down twice, hours apart.
February 25, 2013
Rated 4 out of 5 by Natalie24 Mostly good
I stayed at this hotel as part of a conference (the conference was actually further into Times Square). The location was good because I didn't want to get flooded with everybody from Times Square and there were a few subway stops nearby as well. The only issues I had were cleanliness. I saw a dead moth on the floor by the window, the toilet was clean except for an old stain inside the bowl, and I noticed that although housekeeping comes in to replenish toiletries and make my bed they didn't really bother to wipe the mirror (after I inadvertently splashed water on it).
June 6, 2012
Rated 4 out of 5 by rsm10 Too Long to Wait for Room
This is our go to hotel in NYC. It is centrally located and meets our needs. However, this trip was a disaster. We arrived at 7:00 p.m. and was told our room wasn't ready. No huge deal and we were given a complimentary breakfast. We came back at 11:00 and there still wasn't a room available. We then sat around until midnight. We go the room discounted. While I very much appreciated what the staff did for us, with young kids and not being able to get into a room until midnight, this is unacceptable. They blamed housekeeping. But honestly, all they had to do was tell housekeeping to clean a specific room. Again, the staff did what they could, but to wait until midnight with young kids to get into a room was ridiculous.
August 8, 2012
Rated 5 out of 5 by Ernie71 Housekeeping
We enjoyed staying at the Sheraton NYC this past weekend. I have always rated the Sheratons as the best of the best. But, my unit had three things wrong with it, not major but annoying. !) The shower bar was loose and appeared to start cracking the ceramic tile. 2) Burnt out light bulb. 3) The sink faucet was loose and it was putting a scratch in the mirrored wall. I called Guest Services, and they took care of the issues with a short while. But, this is something that housekeeping should have caught and had it fixed so your guests wouldn't have to be annoyed by these problems. Plus, by delaying the fixes when they first happen, could cost the Sheraton a lot more money to fix because of the extra damage it could cause.
July 30, 2013
Rated 4 out of 5 by SF59 Excellent Location!!!
Excellent location, close to Times Square, Rockefeller Center, Central Park, etc. Subway stop just outside front door!
Room was fine, comfortable beds, windows that open for fresh air.
Lounge on 44th floor was fantastic, great views, excellent breakfast and snacks in evening.
Only complaint is the check-in and check-out, took forever (even in the preferred line). Took forever to pull up reservation and process the keys.Most hotels have this already done for your arrival. Also, the check out was slow, and I got charged for internet despite being a Platinum member.
May 4, 2012
Rated 5 out of 5 by Dennis23 Cynthia Munoz
Great hotel and location. The only glitch was check in. We arrived early, and checked our bags. We understood that 3:00 pm is check in but we ased if we could check in as soon as a room became available. When 3:00 rolled around we tried to check in and still no room. However other guest who were just walking in were getting their rooms. We saw Cynthia Munoz greeting guests who were waiting in the SPG preferred line. We are Gold members so we approached her and told her what was happening. Not only did she apologize she immediately went to the reservation desk and located a great room for us. We really appreciated her personal care, what a fantastic employee. From that point on the stay was fantastic. All staff that we encountered were very friendly and helpfull. The hotel is at a great location. Subway to World Trade Center is around the corner. This was a great stay at a great hotel.
May 27, 2014
Rated 4 out of 5 by Aspen Good Club Lounge
The room was spacious for NYC, although they did not have a room ready for me at 1:30pm when I arrived, so i took a double bed room instead of my king room as reserved and also had to take a lower floor.. As a Platinum member, I thought I would not have to wait until 3pm check-in, she said there were no rooms available, yet the man in line next to me walked up and was able to check in and get a king bed room. I was not offered an upgraded room or the free Continental Breakfast that is supposed to be available for Platinum members.
I loved the extra plugs in the room.
The Club Lounge was large and always busy. It offered a variety of items and had a great view. Warning: The wine was pricey at $15 a glass, even for NYC.
May 25, 2012
Rated 5 out of 5 by San22 Missing the Club Room Amenities
I have always loved the Sheraton on 7th! I stay there every time I am in the city which is usually 3-4 times per year. I have always had a good experience, the staff is friendly, helpful and accommodating particularly Mohammed and Tomas and the ladies that work the bar in the evenings in the Club Room. I am, however, extremely disappointed that the Club Room Amenities have been so reduced as I discovered on my last stay, this past Labor Day weekend. Bring back the selection of fresh fruit in the mornings, the hot appetizers, potato chips and cookies in the evening!
September 7, 2012
Rated 4 out of 5 by JH11005 Sheraton NY good not great
Overall experience was good. Efficient courteous checkin, courtesy internet, overall very nice customer service.
Bed was NOT good, had depression on side near bed table, and I was forced to move to the other side, which made my sleep more difficult.
Shower not hot enough--it was quite warm but not as hot as I preferred. I know it was turned on fully. When I finished my shower, I tried the faucets, and they were hotter than I needed so I believe there was plenty of hot water.
Also the toilet needed leveling and wobbled whenever you sit down.
It surprised me that these things, while minor, had not been noticed and repaired.
Rates reasonable with our group but still high, but location very convenient and lots of fun.
January 12, 2014
Rated 5 out of 5 by Golf43 Visit During a Hurricane
The outstanding staff provided a safe haven for all guests during Hurricane Sandy. The hotel was at full capacity with guests who had been evacuated from their homes or other hotels, travelers whose flights had ben cancelled and marathon runners who had been disappointed by a cancelled run. The staff, at all levels, remained dedicated to the comfort of guests and even though many had personally experienced the effects of Sandy. They smiled and continued with the can-do attitude which speaks highly to the leadership. Thank you for offering a shelter from the storm!
November 6, 2012
Rated 4 out of 5 by phillytraveler Great Hotel in Times Square
The Sheraton NY is a well run professional hotel in a great location exploring midtown and Times Square. Hotel has recently been renovated so everything feels new and fresh. It is a large hotel with 1000 rooms but the staff does a great job managing the massive amounts of people coming through the hotel. Check in and out is great. Room was fresh and clean with a comfortable bed and nice big flat screen TV with alot of channels.However, the room is small and not really a place where one would relax and hang out. Best for tourists and businesspeople. Great security.
October 10, 2012
Rated 2 out of 5 by sim72 Seriously weak service
I am sorry to have to write a negative review. Up to you to decide whether my review/complaint is warranted:
* I have had to ask for 2 consecutive days to clean my room after 4:00pm - on both days it took 2 requests, one at 6:00pm to get the job done
* On one day, hot water was shut off during the night to replace a boiler, or so was told - how inconvenient that I had to take an ice cold shower at 8:00am. Maybe it sounds strange, but I believe I pay for basic convenience. If you can't deliver, I expect more than a voice mail apologizing for the inconvenience and saying it's someone else's fault.
* Have you ever heard of having to pay to store your bag on the day of check-out? You have got to be kidding me! Charging somewhere around USD 400 per night and then asking me for 4 dollars a bag...
* I was charged for 3 beers I took out of the fridge only to put them back in. I have explained to the receptionist who told me she would forward this to the manager. I have heard nothing since (2 weeks now) and no credit to my account.
Conclusion: very weak execution for a Sheraton hotel.
June 9, 2014
Rated 4 out of 5 by Frequentraveler52 Lounge Changes
Very disappointed in changes made to the lounge. Shorter hours and less quality food seemed to be driven by cost savings although the staff says they were trying for consistency with other Sheratons. Being a frequenty traveler and having stayed at many Sheatons, they missed by a mile. As a platinum member and frequent traveler, use to look forward to unwinding in the lounge, Now it opens too late in the morning for me to have breakfast and a lot of my food favorites are gone (no hot horsd'oeuvres in the evening and no freshly cut fruit in the morning for eample).
August 5, 2012
Rated 2 out of 5 by CC14 Great Location - but disappointing
Stayed there on business, am a big fan of SPG properties and wish my company would have more SPG options. Arrived at the hotel around 11pm and just wanted to go to sleep. The lobby has all been renovated and is beautiful. went to my room, only to find both keys not working...went back to the desk, they were very apologetic. gave me a new room and off to a new room just in case. In the new room, the bathroom smelled like smoke which I find disgusting. dealt with it anyhow and mentioned it on my way out the next AM - they were very apologetic, but tha'ts about it.
December 11, 2011
Rated 4 out of 5 by FlyIntl Location, Facilities & PlatinumRecognition
I had a good stay at the Sheraton NY (at 7th Ave & 52nd St) with a minor snafu. I'd stay here again.
SPG Platinum recognition, upgrade to Club Floor, good Club Lounge (24 hr access), good wired internet (in room), well-furnished room, very well equipped fitness center (for fee unless you're on Club Floor), great location (few blocks from Times Square, on "E" subway/train line which goes JFK, Port Authority Bus Station, Penn Station, etc), great front desk staff (at Gold/Platinum line).
Had to wait three hours until 4pm for my room to be readied (but front desk invited me to wait in the Club Lounge which was perfect because I had to get some work done and could access the internet from there), very cramped room.
September 25, 2012
Rated 3 out of 5 by Simon101 Simple Errors
What makes the difference between a good hotel and a mediocre one? It must be the attention to detail. Over our 5 nights stay there were many instances from dirty towels, to no coffee cups that cropped up, which indicated a lack of attention. We have stayed at the Sheraton New York twice before but will not be doing so next year.
June 1, 2014
Rated 1 out of 5 by Nacorom Why no free wifi?
I would hesitate to stay here again
This day and age to nickel and dime your guests for wifi seems cheap
I would rather stay somewhere that offers that in the price
February 6, 2013
Rated 5 out of 5 by aniversar anniversary
every thing was excellent the only bad issued was that we were for my 21 anniversary it was door dividend my room from the other room and they were making a lot noise early morning i thing i was to many kids making a lot noise we can't sleep well other then that every thing was excellent all the staff very kind.
June 3, 2014
Rated 3 out of 5 by David450 Disappointing experience!
Based on the reputation of the Sheraton, I booked this hotel for my 2-night stay in New York. We arrived at around 10:00pm, after a long drive from DC, and there were no rooms available, despite having booked months in advance!
When we eventually got our room, the ice machines on the floor were broken, and the safe didnt work!
To be fair, the staff were very accommodating, and gave free dinner, breakfast and Internet in compensation for the problems we experienced, but these problems should not have arisen!
The final straw was the incorrect bill! After being promised free Internet, the bill reflected the Internet charge. This was reversed, but again, with a superior brand such as the Sheraton, it should never have happened!
August 9, 2013