Rated 5 out of 5 by Jodi Great place to stay.
People are friendly and helpful. For being an older hotel, the rooms have been renovated nicely. The beds were very comfy and rooms clean. We really enjoyed our stay. Location is great. Close to DART.
March 25, 2013
Rated 3 out of 5 by harry8988 Not worth the money
The room did not match up to my expectations considering the amount you pay.
There wasnt any microwave or small refrigerator. Also, water wouldnt drain from the bath tub and leak from the wash basin.
November 5, 2012
Rated 4 out of 5 by SSNov2013 Worked for me
I was concerned after reading some reviews, but other than one or two things, it was fine. I was on the side of the hotel with the DART train, but the sound did not bother me.
December 13, 2013
Rated 5 out of 5 by robertspgplat Outstanding Customer Service
The customer service I received from check-in to check-out was outstanding! I am very impressed with the customer service I received - thank you so much for the best stay ever!
December 9, 2013
Rated 3 out of 5 by Jon62 Usual great Sheraton effort from a well used hotel
The Sheraton Dallas Downtown is like many US hotels used by the business community. Well used, tired at the edges and in need of a bit of a refresh, but basically comfortable, clean and friendly.
June 24, 2013
Rated 5 out of 5 by AEStay2013 Great stay
Excellent stay, very comfortable and clean. However, I couldn't get my shower to get any hotter than a cool lukewarm. Shower unpleasant, but rest of the stay was excellent. Highly recommend!
October 9, 2013
Rated 5 out of 5 by CobraKai Great Banquet Staff
I attended a 4 day training session at The Sheraton Dallas and I will say that the Banquet staff and Culinary staff were exceptional! The food was great and the service was phenomenal.
November 11, 2013
Rated 4 out of 5 by SSRR Staff was friendly, Facilities were ok
The staff was nice. The ice machine on my floor did not work and was not fixed during my 4 day stay - I even called the first day to let the desk know. The room was hot at night - every night.
August 6, 2012
Rated 4 out of 5 by Neeps Nice place to stay
The hotel was great. The cold shower was a huge dissatisfaction. Important that all levels of comfort are met when you stay in a upscale hotel. All 5 days I had cold water. That stuck with me.
January 13, 2013
Rated 5 out of 5 by HHerington Great Hotel!
My husband and I stayed here on the night of the Margarita Ball and the room was very big and the bed/pillows where very nice. Everything was clean and the service was nice too.
November 25, 2013
Rated 3 out of 5 by WR5280 Great location but a little rundown
The location was great and very convenient, but the rooms were a bit older and not as clean as other SPG hotels. The staff was friendly, but I'll probably opt for the W next time I'm in town,
April 17, 2013
Rated 5 out of 5 by tazdevil Conference Center
I do not know if this pertains to this survey, but the Conference Center rooms were wwwwaaayyy to cold. Even though we had very active sessions the rooms were way too cold
December 9, 2013
Rated 3 out of 5 by customer23 Terrible Internet Link/reception staff lack of customer service
Stayed recently with a conference group which was supposed to have free wifi connection in our agreement. On check in I mentioned I was with this group. On reviewing my bill in advance of check out, there were internet fees charged. I informed front desk staff that was not correct and that I was told on check in that the charges would be put on and "just taken off " at check out. On attempt to remove charges the evening before check out, I was given very poor customer service by reception staff(2 ladies working together?); they said they needed to "speak with manager" since I had upgraded my room so this didn't put me in the same group code as the other conference attendees.....RIDICULOUS!!! The 2 female reception staff tried to give me reasons why I shouldn't have the charges removed....that is customer service??? I said I didn't mind speaking with the manager but one told the other to "just take off the charges." The charges were removed at that time but I was then cut off from internet connection for that evening. How lovely......didn't want to go through that again so didn't sign up again....
September 30, 2013
Rated 5 out of 5 by Games Refrigerator needed
Refrigerators should be in the rooms. While staying at a conference you need snacks, water or have leftovers from going out to dinner.
There's no place in room to store these items.
November 1, 2013
Rated 5 out of 5 by Jebann Very comfortable!
Great experience! My meeting was across the street from the hotel but due to the sky bridge, I never had to leave the building. Excellent work out facility. Food in the resturant was great!
March 4, 2013
Rated 4 out of 5 by MR5825 very comfortable
The hotel was very clean and neat. Price was reasonable. The staff was more than eager to please. The only downside, I thought it was ridiculous that they make you pay for internet service
August 29, 2012
Rated 3 out of 5 by Grapehead Nice Hotel, Roms need attention
Was a bit disappointed with our last stay. When we first got to our room, we noticed the bathtub was dirty. Hair was on the shower walls and the tub was dirty. There was even hair all over the bathroom floor. Not a very good first impression to not have your room "ready" when you first checked in. The room was small, but since we were there for business we didn't spend a whole lot of time in our room. Housekeeping needs to be improved. The second day of our stay, we were left no washcloths, and our old towels were not taken. On our third day when we returned to our room we noticed that the bed was made, but the bathroom was not touched. Our dirty towels were still there, although I give housekeeping staff credit, they did leave fresh towels. The staff at Draft was not prepared for such a large group of people on the Thursday afternoon we ate lunch there. Took forever to get our food, hence, we were late for an afternoon appointment. The one positive thing with our stay was the check in process. The front desk staff was very friendly and welcoming. Not sure if I would stay here again, but I wouldn't totally rule it out.
December 16, 2013
Rated 5 out of 5 by Linda837 Excellent place to stay in Dallas
I stayed here in October on 2 separate weeks and each time the staff were friendly, curteous and extremely helpful. The beds were comfortable and rooms clean. I throughly enjoyed my stay.
October 18, 2012
Rated 5 out of 5 by Schelli Great staff
Carrie at check-in was awesome. I was attending a conference with lots of people checking in at the same time. She made the check-in very easy and worked in my advantage! She was great.
August 22, 2013
Rated 4 out of 5 by RC1997 A Great Get-A-Way
After several months of taking care of everyone else, I decided to take a night off and book a one night stay in town. From the time I arrived to check out, I received excellent service.
May 26, 2013
Rated 5 out of 5 by Reggie This hotel provided wonderful service
I would highly recommend anyone to stay at the Sheraton Hotel Downtown Dallas, TX. I received superior service and i requested extended checkout and my request was granted with pleasure.
January 23, 2013
Rated 4 out of 5 by Shawn21 Cowboys vs Packers
Great experience at this hotel. It started from our entry to our exit. Very polite and professional. Excellent bar staff.. Next time in Dallas-Sheraton it is!!!!
December 17, 2013
Rated 1 out of 5 by Notahappycustomer Not worth it
At first check in, there was still another occupants' luggage in my assigned room, no hot water, & when I attempted to set up a wake up call, nobody answered.
February 14, 2013
Rated 2 out of 5 by AndyS Not great at all
Each of the last 12 weeks I've stayed at this hotel it's been getting worse. And it wasn't good to begin with. This last week there were fruit flies in my room and dirty sheets...
October 4, 2013
Rated 5 out of 5 by Chuck54 Great stay!
Outstanding stay! Only one "below expectation:" It would have been nicer if the itemized bill was delivered to the room for my review before I checked out. Everything else was great!
August 7, 2012
Rated 3 out of 5 by JonathanDC1 Tiny Bathroom (S-2321)
The bathroom was unbelievably small. The toilet seat would not stay up. You cannot turn around in the shower without the shower curtains touching you which personally grosses me out.
February 16, 2013
Rated 4 out of 5 by barnel shortcomings
1. Walked into a hot room
2. ice bucket had water in it so it was not cleaned when previous customer checked out.
3. Sheets did not fit the bed
4. Bath tub was a little slippery
September 19, 2013
Rated 5 out of 5 by Sammie00 Best Beds Ever!
This room was very comfortable and clean. The staff were extremely helpful and pleasant (with the exception of the gift shop team). The food was exceptional but so were the prices.
January 28, 2013
Rated 2 out of 5 by Mary20 Rooms
The rooms were small and outdated. The rugs were in need of vacuuming as there was old food and dirt in my room. The mirrored sliding closet door was broken and off track.
October 31, 2013
Rated 2 out of 5 by Unsatisfied1 My Dallas Experience
My experience with this hotel was not as pleasant as expected. I arrived expecting to have the basics such as fridge and mircrowave; but was hit with $20 charge for the use of a fridge (which I paid as I needed one). Upon entering the room I was met with dust everywhere. I had to dust the furniture before I could actuallly unpack. My safe did not work; it took 1 day before it was finally fixed; I opted to GO GREEN and not request room service each day as the plackard requested and stated I would receive points. Upon check out I was notified that I had to OPT into this at check-in; however, it was never mentioned to me at check-in. I had to request toilet tissue on my first day as they failed to replace the previous roll. On 2 occassions we stopped at the concierge only to find that they were not available at that time. Then when I went to use the guest laundry that was another unsatisfactory experience. Change machine did not work; the detergent machine was not working; the dryer did not work. I did not have an overall excitement about this hotel. but it served the purpose while I was on official travel.
June 11, 2012