Rated 4 out of 5 by Bgin The hotel is good
With some improvements the hotel can be a great business Hotel it starts to be came a touristic hotel and the general attitude is for one time random visitor.
Your hotel as five stars with Loyalty membership is one of few that charges for Wifi (your staff gave me a relief but it is ad hoc. Another big frustration was with the packages outsourcing company LL level that when I tell friends that for 5 days Sheraton is my address but no one called my room that I will come down, but gave it to the Outsourcing company that after-few hours asked me 20 $ for keeping value of less than 20$ the hotel shift manager understood me and gave me a discount to keep me happy but this is not a way to bypass the commitment to call the client first anf if he is not responding to tell that charges will be implied.
August 5, 2014
Rated 3 out of 5 by Gangis Location,Location,Location!
Location,surely can't be beaten!!
After a major refurbishment I was expecting more.We used the internet(WiFi) a lot during our stay.We were not informed that you get logged out every 30 minutes,it was actually more frequent.About 100 re log ins between the two of us over 4 nights.We would have paid more not to have to do this.Lastly,1800 rooms and mostly only 1 or 2 staff on reception.We had to pick and choose our time otherwise one time we waited 15 minutes for an enquiry.Otherwise, our stay was fine.
January 21, 2013
Rated 4 out of 5 by RayND Good Experience
Our three nights at the Sheraton New York Times Square were delightful. From reserving our room with Travis, check-in to check-out, every process was friendly, smooth and professional. The room was clean and typically NYC small but a good value and reasonably comfortable. The location of the hotel, a short walk to all the Broadway theaters, Times Square, shopping and dining couldn't be better. We would love to come back and wouldn't hesitate to choose the Sheraton again. You're great hosts. Thank you.
September 30, 2013
Rated 3 out of 5 by Kristi Poor attention to detail
I have stayed at this hotel many times and usually have a wonderful experience. This time when I checked into my room I found used soap and shampoo left in the tub and no free water in my room that was part of my package. I called down regarding these two issues and about an hour or so later house keeping showed up with a bag of shampoo, soap and conditioner. I had to call back down about the water and they said to take it from the mini bar I wont be charged, well I did that and of course was charged.
December 21, 2011
Rated 3 out of 5 by Tiffany Nice rooms, great location, but poor service
Room was great and very spacious for NYC standards. Excellent location as well.
The lobby area reminds me of hotels in Las Vegas. Busy and lots of people.
I would stay here again, but was not impressed with the customer service. 7 people in line at check-in and only 2 people working the front desk. Called the morning of check out with a question and was put on hold, finally hung up after about 5 minutes with no one answering...then was forced to wait in line in the lobby to get my question answered.
May 16, 2012
Rated 5 out of 5 by RickinPA Great Staff
the staff at the reception desk was very friendly and made you feel very welcome
November 30, 2014
Rated 4 out of 5 by john1964 My stay
The hotel was very clean and organiged, when I heard I had free wi fi in the lobby, by typying my name and room number, it did not work the entire time i was there, the staff tried everything, i was very unhappy about that, terrible....they tried to remedy it , for some reason they blamed it on the reservation, but did no want to cancel and redo cuz a ddeposit would encure. i feel a discount for future stay is in order, or a free room good for one year, this was very hard to talk to my small kids.
April 21, 2014
Rated 4 out of 5 by U2tribridge Good to stay for business trip
Facilites and location are nothing wrong for stays on business trip, but I won't prefer for family pleasure. Beacause of convenient location and large number of rooms, I felt it was very busy and crowded in public areas.
November 23, 2014
Rated 2 out of 5 by Robert631 Too Many Problems...
Had three rooms over my four day stay. First room I was give was located right next to an ice maker that was making a terrible noise (definitely in need of service). Did not even unpack in this room.
Next room seemed fine, but then at about half hour intervals each night, the pipes in the wall made a noise that can only be described as someone with an axe trying to get out of the wll (right next to the bed). This happened about EVERY 30 MINUTES throughout the night,
Next day, I switched rooms. The last room, heating would not stay on for more than a few seconds at a time. It would come on than immediately switch off no matter what temperature I set it on. The desk area (located next to the window) was so cold, I could not even sit there.
May the preferred floors are better. Who knows?
February 22, 2014
Rated 2 out of 5 by Julie Not what you expect from a Starwood property.
Service was poor. Had to call multiple times to have pillow cases put on pillows and robes delivered. Waited for a couple hours and no response. I understand that the hotel was busy this time of year, but the Service Desk should at least set expectations on the delivery timeframe. Also received some incorrect charges on my bill that were later removed. Also, there was mold in the shower. Disappointed in that I used points for my stay. I am a Starwood girl, so I was disappointed in this experience.
December 21, 2011
Rated 3 out of 5 by grahamc 25 minutes in an elevator would justify a little recognition
i stayed at canal two weeks ago .. great room .. nice hotel .. great location .. but got stuck in an elevator for 20-25 minutes .,, not really a big deal but was shocked they didnt give me or the others a free cocktail, a free night or even get our info and recognize it when i checked out .. i am at sheraton 40th this week and will try another sheraton or even maybe the hilton here in midtown/uptown to find a new home .. i am a big sheratn fan so even more disappointing .. might need a new manager
July 12, 2012
Rated 5 out of 5 by MGM2012 Amazing Stay
Greta views and great staff....
December 1, 2014
Rated 5 out of 5 by Coco07 Vacation
The hotel was close to all attractions. Few blocks away from Time Square and Central Park. The rooms were great. Hotel staff very helpful.
November 26, 2014
Rated 4 out of 5 by jsco Perfect Location
This hotel is literally right off the subway so it was perfect from JFK. Location couldn't be better and is in walking distance of most major attractions for the holidays. The staff were very friendly and helpful, the room was clean and comfortable, and food was just outside any door. We did not eat in the hotel so I cannot comment. My only "negative" comment - tiny rooms and very tiny bathrooms, so two was the max number for our room for three nights. Any more would have been a tight squeeze.
December 16, 2012
Rated 4 out of 5 by JTisQD Great location and what I expect in NYC
I had some of my family come up for a visit over the weekend. The hotel was sold out as it was graduation for many colleges in the city. I was unable to use my suite night upgrade certs, however the check-in lady was able to upgrade us to a club level room and have the 2 rooms across the hall from each other. Due to my status we were provided access to the executive lounge which had a nice enough spread for evening apps and breakfast. The location is fantastic for out of town visitors, you can walk to Times Square, Central Park, Rockefeller Center and many subway lines. I had some friends visiitng last summer and put them up at this hotel as well, overall a very good experience. The only downside - if you are not familiar with NYC hotels, the rooms are small, but that is everywhere in the city.
May 27, 2014
Rated 4 out of 5 by Thrive Great Location
Can't beat the location, best thing going for this hotel. This was my second stay, 1st time was 5yrs ago. Our room was smaller than I recalled, beds were comfortable, room was clean but bath smelled musty-most likely due to the shower curtain. During our 4 days stay the lobby was always crowded and the computer stations were packed. There was a dance competition going on at the hotel and there were kids everywhere, luckily we were out sightseeing most of the day. Note: this hotel has no pool.
July 15, 2012
Rated 3 out of 5 by 4merhuey Staff was Excellent, Room smelled like mildew
Positive: Staff was very friendly, professional, and prompt.
Negatives: Shower curtain mildew smell was unacceptable...so bad that odor was taking over the entire room. Had to request replacement which was promptly delivered and seemed to remedy the problem.
Ordered chicken noodle soup from Room Service. Ridiculously expensive ($15) for a "bowl" of soup that was barely a cup (probably 3 oz at most!) of broth with carrots, celery, and and a couple of strands of spaghetti noodles dropped in.
November 5, 2012
Rated 5 out of 5 by DLM315 Check in process SLOW
Lovely, clean hotel. ONLY negative, plan on spending a lot of time checking in at peak hours. We arrived at 12:30 and there was only one person checking people in. Another employee was there when we first arrived but then went in the back - when she returned, the other employee "took a break" We had theater tickets and barely made it for a 2:00 show. The line was extremely long and the staff didn't really seem to care - which was the worst part. The hotel itself is clean and worth the stay.
March 17, 2014
Rated 4 out of 5 by Joey64 Not quite right
I was checked into a room where the hotel knew there was not a working safe. It had a drill hole in the front of it. Not the service I would expect as a platinum or any level guest. When I went to lock my valuables up I ended up wasting nearly an hour of my night dealing with a hotel safety deposit box. Housekeeping was poor, my room was not vacuumed until the sixth day of my visit.
October 28, 2014
Rated 5 out of 5 by goldengirl4 Great renovations
The rooms seemed nicer than some years back when we stayed here. Everything was clean and nicely updated. The only tiny problem was keeping the towels and bathroom items stocked daily for four women. That doesn't automatically happen just because four are registered. Sometimes the cleaning lady would say "no, I only have 3 (of whatever) on my cart." If you reserve for 4 you should expect service for 4. Otherwise, perfect. Reception, Concierge and other staff were most helpful and courteous.
May 29, 2013
Rated 5 out of 5 by Jess5377 Wonderful hotel
Beautiful luxury hotel at a great price. Clean and updated rooms. Very friendly staff, we will be staying again soon.
November 26, 2014
Rated 5 out of 5 by Wunan An excellent hotel in every respect!
As soon as I arrived in the evening, Alex at the front desk checked me in! He was delightful, warm, and very accommodating! Steve took care of me at another time and he was very nice and helpful!
The location, staff, and room were excellent in every way. The room was very clean and the bed, extremely comfortable!
November 10, 2014
Rated 4 out of 5 by GL2012 Great Location
I stayed here over a long weekend using my SPG points.
This hotel is half way between time square and central park on 7th. Excellent location.
Upon check-in, I asked for a free upgrade and got a deluxe room on the 30th floor. I was a gold member at the time. The room wasn't too big but it was a good size in New York and nicely decorated.
On the first night/morning I was there, I had some noise issues from next door and I had to call security. Security took care of matters in a minute.
June 18, 2012
Rated 4 out of 5 by VarmdoandTannay Strange breakfast plans
I don't think the three different breakfast plans are a good idea, it always ended up with discussions about what was eaten and not
November 25, 2014
Rated 3 out of 5 by Dbat SPG Loyalty?
This is the only Sheraton I've come across that doesn't provide lounge access to SPG Gold members. Not sure what the loyalty program is for???
In addition, shower dripped making the morning shower a terrible experience. Wouldn't stay here again and making me doubt my loyalty to SPG.
November 13, 2014
Rated 5 out of 5 by Jennifer1 The Sheraton Midtown offers amazing customer services and rooms newly refreshed.
I would highly recommend the Sheraton
(Midtown) NYC Hotel, as this is our fourth
stay. I contacted Sharon, Director of
Reservations and she set up our requests
perfectly and professionally. Her follow up
via email was efficient and made are arrival
seemless. The location of the Sheraton,
Midtown is ideal because it close to the
best shopping, museums, theaters, restaurants, and Central Park. We stayed
on the forty-eight floor and a great NYC view.
Their beds are comfortable and linens, duvet,
and requested robes were upscale.
Being an SPG member helped us get a good rate and offers many exciting incentives.
We will return this winter for another stay
at this hotel and we highly recommend
it for the value, comfort, and amazing customer service it has to offer. The G.M.,
Terry Lewis, has a great team.....
June 30, 2014
Rated 4 out of 5 by Rookie222 Nice Hotel
Check in never told us how to use the "included breakfast" we had to call desk and ask. "free bottled water was not in room as stated. Room was very hot. turned heat down all the way and still too hot. Room darkening curtain was broken struggled to pull down and never went back up, so in the morning we were not able to see the view of the city. Bathroom shower very low water pressure. I will stay here again, but next time will make sure that these important items are not to be repeated.
February 4, 2013
Rated 5 out of 5 by Jill812 Far Beyond My Expectations!
Just got back from a one night stay at Sheraton Times Square and had an outstanding experience!! Our room was beautiful and spacious with a fabulous view. The location was perfect between Central Park and Times Square. We also appreciated the staff being so accommodating. They made us feel welcome and were very efficient from check-in to check-out and everything in between. I would highly recommend this hotel to anyone staying in Manhattan and look forward to returning for another stay!
August 18, 2013
Rated 4 out of 5 by Sandy832 Light from Hallway Right Outside the Room Door
We could understand why your hallways are illuminated. But for some reason, when the lights are located right outside/above the room door, the light just blasts into the room (through the gaps between the door and the wall) and thus hardly conducive to a relaxed environment during the sleep hours.
November 11, 2014
Rated 5 out of 5 Excellent!
Great hotel in a fabulous location. The room is well appointed, comfortable, quiet, clean. Very nice amenities in the hotel, especially the guest business center. Easy in, easy out. Ultra comfortable bed and bedding. The double-blind window coverings ensured a dark room which was great. The floor was particularly quiet and maybe because we were on the 25th floor, we really didn't have any intrusion by the busy NY street noise. HIGHLY recommend the hotel and will return there again.
June 25, 2014