Rated 5 out of 5 by Jamie24 A Unique English Hotel
The PLH is the consumate English hotel situated in Mayfair/Picadilly and walking distance to great restaurants and museums. Though the facilities of the hotel are limited vis a vis swimming pool or oversized rooms, the location adjacent to Green Park and Buckingham Palace and the flavour of the hotel trumps any deficiencies. It is a fun and unique hotel with attentive and professional staff. Thank you
22 de Janeiro de 2013
Rated 5 out of 5 by Jeannesky JeannePL
This is a beautiful historic hotel with an amazing location. We hope to return!
9 de Janeiro de 2013
Rated 5 out of 5 by VIVA2013 Perfection
Everything from the start to the finish of our stay in your hotel was perfect....thankyou.
And so say my two daughters, aged 10 and 12.
8 de Janeiro de 2013
Rated 5 out of 5 by Roomwithaview Splendid stay
Yes, a splendid stay indeed. The Park Lane is a warm and hospitable hotel. All menbers of the staff are extremely kind and helpful. This year we especially liked to see the young female concierge receive her golden keys!
7 de Janeiro de 2013
Rated 5 out of 5 by Scott1966 Breakfast
It was all very good apart from the breakfast experience. Very poor directions and a little soul less. Needs better planning if a long term refurb
5 de Janeiro de 2013
Rated 5 out of 5 by peterm Great staff and WONDERFUL location!
The concierge staff truly made every effort to make our stay enjoyable. They made sure we had bookings for the restaurants we wanted and researched what options we had [especially for the night of my wife's birthday! and this was NOT easy during the Christmas Holiday!] The are really helpful and welcoming ! The front desk staff were also great in allowing early check in, upgrading our room and sending a lovely amenity to our room.
The rooms need to be upgraded soon, they look very shabby. The lobby bar however is lovely and a wonderful place for a drink. I would certainly return and recommend the Park Lane!!
3 de Janeiro de 2013
Rated 5 out of 5 by Gena25 This hotel was a great place to stay
This hotel was a great place to stay. They upgraded me because I was a spg memeber. Explained my benefits to me and gave me options. Room service is a little expensive but the staff was very friendly. Concier was always willing to help and giving us advise as to where to eat what to see. Great Hotel
3 de Janeiro de 2013
Rated 5 out of 5 by De2012 A great place to stay
An elegant English hotel with everything you require- we stayed in an executive room for 8 nights on the top floor with a magnificent view over Green Park across to the city. An oasis when you return from a day of travelling, sight seeing or shopping. The beautiful Palm Court with drinks, high teas, coffees & cocktails with the harpist playing each afternoon was lovely. Great gym, helpful staff- would definitely stay again. Only complaint- very bad water pressure in the shower.
1 de Janeiro de 2013
Rated 5 out of 5 by Art21 This hotel has great location
Excellent service by the concierge, we got reservations in the best concerts and the best night clubs in London.
30 de Dezembro de 2012
Rated 5 out of 5 by DSJ27 Great Hotel and Location
We stayed at the hotel five nights on vacation with our seven year old. The hotel was great with clean, upgraded rooms and wonderful food. The staff was very helpful with directions and suggestions for eating. The location is outstanding for a holiday in London.
26 de Dezembro de 2012
Rated 5 out of 5 by Liliana62 This hotel has great customer service
Welcoming environment, excellent customer service, and perfect location. Breakfast was excellent and Citrus has great food. We had a wonderful experience!
25 de Dezembro de 2012
Rated 5 out of 5 by YYZ2HKG Another excellent stay
I have stayed at the Park Lane on numerous occasions, and my experience has been uniformly excellent. In this case I had to check-in in early. Although my original room was available, I had the option of delaying until an upgraded room was available (Platinum Benefit). Because I had to attend meetings I had the time to wait, but I was impressed by the front desk staff's willingness to help me get organized before leaving for my appointments.
Generally, the level of service is high here, and, the rates are often better then other London Starwood properties.
16 de Dezembro de 2012
Rated 5 out of 5 by Aboamro I was pleased
I found the Hotel to be very good ,the staff to be very helpful, the afternoon tea was an experiance that I really enjoyed.The location was ideal for me. I would certainly come back.
22 de Novembro de 2012
Rated 5 out of 5 by JD47 This hotel was very comfortable and perfectly located
I stayed here with my 15 year old daughter for a 3 day treat. We had booked last minute and got a good deal on what i think was a standard room?The reception staff were exremely courteous and helpful. The lounge area was elegant and warm, with a harpist adding to the ambiance!Our room was quiet with very comfortable twin beds, walk in closet and large bathroom, in which the fixtures and fittings weren't 5* but perfectly ok.All very clean, staff friendly, hotel location perfect!
19 de Novembro de 2012
Rated 5 out of 5 by ptuna Best location for the money
As others have pointed out, this hotel is superbly situated. Most locations in the West End are easily reached by foot and the Tube is only a block away. Prices are a bargain compared to every other hotel in the area. The rooms are very comfortable and clean though some of the furnishings were a bit worn. Room service was timely and the food excellent. The hotel restaurants offered food and service that exceeded expectations. I've stayed here more than once and have always been glad that I did.
17 de Novembro de 2012
Rated 5 out of 5 by Nlode Excellent Hotel at a Wonderful Location
The hotel is just across Green Park, near Hype Park, and at a short walking distance from Piccadilly Circus and Mayfair. And from Heathrow, you take the Picaddilly line to the Green Park station and you are 200 meters from the hotel. Room was great, spacious and in excellent condition. Staff was very helpful, and Mr Kieran, with whom I had exchanged some emails before my arrival, came to greet me at check-in, which was a nice surprise. The hotel surpassed my expectations.
5 de Novembro de 2012
Rated 5 out of 5 by DRPDD Great Location
Can't beat the location. Service is great. Rooms are just adequate and bathrooms a little lacking but this is true throughout London. Breakfast, if included, is good. Otherwise there are plenty of nearby cafes to eat at. But location makes it all worth it!
4 de Novembro de 2012
Rated 5 out of 5 by Donna63 Location, Location, Location
Hotel is perfect location, walking distance to almost everything. Picadilly Circus, Buckingham Palace and the Underground. The common areas are also beautiful!
2 de Novembro de 2012
Rated 5 out of 5 by SirAlex Great place to stay
The check-in was efficient and helpful as was the concierge/porters. The room was very nice and clean. The restaurant is good with good service. Breakfast is VERY expensive. I'll go again.
29 de Outubro de 2012
Rated 5 out of 5 by Sid69 Recent Stay
This was the first stay in London for my wife and me. I cannot imagine we could have found better accommodations than the Park Lane Hotel. After the first night we were upgraded to a different room that we loved. The staff was very helpful, especially the concierge group. The hotel's location could not have been better. The weather, on the other hand, . . .
25 de Outubro de 2012
Rated 5 out of 5 by Jdog Great Stay
The room was clean. The water was hot. The staff was helpful and always polite.
The concierge gave us the info that we required.
We spent a week in London. All we did was sleep and shower in the hotel. It served our purposes and we were happy. We did not eat or drink there, choosing the less expensive restaurants and pubs in London.
Rooms are smaller in London so don't expect things to be like the States.
The only issue I have is that there was a ridiculous charge for Wi-fi. This is not isolated to this hotel but a general practice throughout the London.
24 de Outubro de 2012
Rated 5 out of 5 by Harishanker Blocking of security money through master Debit Card
We stayed in hotel for one day - check-in on 26.9.12 and check-out 27.9.2012. At the time of check-in an amount GBP 75.00 was blocked as security money and we were told that this will be un-blocked after 3 days of check-out. Till date money has not been un-blocked?
Request unblock the money from our Master Debit Card.
Location of Hotel is excellant and is very comfortable.
22 de Outubro de 2012
Rated 5 out of 5 by RICKO GREAT PLACE
SERVICE, STAFF, FOOD & LOCATION WERE ALL EXCELLENT. EXTRAORDINARY FRIENDLY RESPONSE & HELP FROM STAFF. LOCATION WAS SUPER FOR WALKING TO RESTAURANTS & LOCAL SITES. NICE VALUE DUE TO ALL THE ABOVE.
21 de Outubro de 2012
Rated 5 out of 5 by Austonian Excellent Choice
Thoroughly enjoyed this quaint hotel while in London. Staff was friendly and rooms were very large and nice. I especially liked the tall ceilings and the period bathroom fixtures which were a nice touch. The hotel lounge was classy and was consistent with the photos online and of what you would expect in a high-end hotel in this part of town. Excellent concierge desk. I recommend this hotel.
16 de Outubro de 2012
Rated 5 out of 5 by PLASTICMAC13 THE FINEST PAD IN THE LAND.
I'm certain that if The Queen didn't reside at Buckingham Palace while in London Town she'd be resting her royal head at The Park Lane.
Bravo and Blessings to the staff and management for providing everything anyone may need for a truly delightful stay.
My beautiful wife and I are already looking forward to a return visit. The Park Lane ROCKS!!!
7 de Outubro de 2012
Rated 5 out of 5 by Jerald83 This hotel has a great location
On arriving at the hotel the concierge immediately came out to help us with our luggage. We stayed 3 nights at the Park Lane Hotel. Incredible location, lovely room, wonderful and helpful staff.
5 de Outubro de 2012
Rated 5 out of 5 by GrandTourCouple Location, Location, Location! Service, Service, Service!
We had a fabulous 5 night stay at the Park Lane Hotel. Incredible location, wonderful and helpful staff (especially your concierge's), a fabulous room, and a beautiful historic hotel. We loved listening to your harp player in the lounge/bar area in late afternoon's. The Park Lane far exceeded our expectations. A fantastic value using our SPG points to stay 4 nights, getting the 5th night free. We will definitely return on our next visit to London. Thank you to all of the staff for a most enjoyable experience!
30 de Setembro de 2012
Rated 5 out of 5 by Charlie5741 Outstanding hotel by Hyde Park
We have stayed here a number of times and find the staff to be very friendly and helpful. The location is great and we will stay there again next time we come to London
27 de Setembro de 2012
Rated 5 out of 5 by Steve095 A return visit
The Sheraton Park Lane is where we always stay while in London. Each stay at this wonderful hotel is special, thanks to the staff, the quiet and comfortable rooms and the perfect location; ohome away from home.
18 de Setembro de 2012
Rated 5 out of 5 by jmarrapodi Loved it!
I always choose boutique hotels when I have the option, and this one was a doubleheader being a vintage hotel in a perfect location near everything. I loved all the marble in my room, the incredible view, and the top shelf dining in the Palms and breakfast room. A trip to remember in a fabulous place.
17 de Setembro de 2012