Rated 5 out of 5 by SirRobby Beautiful hotel
This Sheraton is one of the nicest I have stayed in. The staff was very friendly (specially Chef and Kayla), and the location is awesome. It is located right on the Petaluma Marina, as well as the Petaluma marsh.
The room I had, on the club level, was very spacious and had nice views of the area.
The restaurant and lounge were very good, with good service nad a fantastic selection.
June 3, 2013
Rated 4 out of 5 by TravelFanatic412 Nice hotel in good location
We had a couple pre-paid rooms and had to reschedule the original reservation dates due to a family emergency. The staff we spoke to at the hotel were accommodating and let us reschedule (not cancel) the reservation. Although it took calling back to get an email confirmation of the change, the staff was helpful in providing this. Rooms were nice with great amenities for SPG members. There was also free wine tasting in the evening from very nice people. Overall, it was a great hotel to stay at that provided a good central base to come back to after visiting all the vineyards in the area. Would definitely stay here again.
June 23, 2014
Rated 2 out of 5 by Joe222 When in the area...
Not centrally located. I would forget the star points and go with a local boutique lodging establishment closer to wine country. Afternoon shift/evening excellent. Morning needs training. First Starwood Property I have ever given below a 4 this should tell you something. I will steer clear of this brand of the Starwood Family for a while.
July 8, 2013
Rated 5 out of 5 by WineSpectator A great place to stay at the gates of wine country
Our family recently stayed at the Sheraton Sonoma County in Petaluma, and had a wonderful experience. After a long drive through San Francisco traffic we finally arrived at the hotel totally wiped out. We were so happy to be greeted by the welcoming front desk staff who helped us immediately.
While booking online we were promised sparkling wine and strawberries upon our arrival. We didn't find the strawberries or wine, but there was a generous and delicious spread of charcuterie. Eventually I asked Josue at the front desk about the wine, and he brought it to our room immediately on ice.
We were travelling with a puppy, so we didn't want to sit in the restaurant, although the rockstar hostess, Jordan said she could accommodate us. We instead gave her our meal order at the host stand. At the same time an unruly table in the lounge well into their drinks started verbally accosting my lady and our dog, eventually accusing our dog of wetting the floor. Although we couldn't see where it happened, we were thoroughly embarrassed, and growing frustrated. Jordan defused the situation with the unruly table and told us not to worry about the dog, that it goes along with the territory of a hotel that accommodates pets. Thanks to Jordan our minds we were put at ease, and we able to enjoy our food back in our room in peace and quiet.
We enjoyed the food, and the comfort of our room that had a great view to the water. We highly recommend taking a run along the path through the estuary adjacent to the hotel at sunset. It was gorgeous. All in all we had a great stay thanks to the wonderful staff of your hotel. Hope to see you all again sometime.
May 30, 2014
Rated 2 out of 5 by Vmk1 "Anybody home?"
Room not ready @ check-in (4pm); either no one answers the phone at front desk or I was constantly put on hold; my room was on 3rd floor-- maid told me to go to 2nd for ice (on my way to the elevator I found the ice machine on 3rd floor); no drain stopper in bathtub; breakfast was missing listed ingredients from the menu.
March 26, 2013
Rated 3 out of 5 by disappointed61 Had a miserable night
I had a miserable night during my stay. There was a high pitched loud noise coming from above the fan in the bathroom (in the ceiling). It was erratic and obnoxious - waking me throughout the night. I reported it to staff the next morning when I was departing. I hope this is fixed before another guest uses the room.
June 3, 2013
Rated 4 out of 5 by Jerry99 Great Location
A great place to stay. Near various wine regions and great food.
August 17, 2014
Rated 5 out of 5 by Denise35 Really nice view of harbor.
Service in restaurant was slow mid-morning of 12/26. The chef took our order AND delivered our breakfast. He and the food were excellent! Host apologized for making us wait which was not too long. They were short-staffed and we understood...worth the wait.
December 27, 2012
Rated 5 out of 5 by Gado Exceptional stay in every facet!
My wife and I really enjoyed our stay and would return anytime we are in the area. Exception service in the SPG Lounge on the 4th floor. Room was clean and comfortable. Manager was prompt and helpful when I called about a future group trip. A+
August 15, 2012
Rated 5 out of 5 by Starnight295 The staff, their service and the rooms were outstanding
This Staff and the hotel was really a very nice experience. If there were minor concerns the staff, in general, would provide the best service possible. Among the staff that were at their best were Ashley, Charlie, Angela and Sarah.
December 5, 2013
Rated 5 out of 5 by RobInHood2013 Great stay - problems with reservation
I’ve been coming/staying here at the (Petaluma) Sheraton every week since July for work and will continue pretty much between now and March 2014. Love your hotel and staff. I always receive great service and have a great stay with only one exception. When I booked the room for this trip I reserved it under the Clover Stornfield ($115) rate as I always do. The delivered bill was for a higher rate ($145) so I brought it to a gentleman working front desk to get it adjusted. He told me I had been booked in a higher room which is why they charged me a higher rate. When I brought up that I had booked as I always do and had not requested any upgrade he basically told me there was nothing he could do and I could check with the manager on duty (Mike) when I return (i.e. this week). Frankly if the room was an upgrade from the rooms I usually stay in I didn’t notice. It was facing the parking lot and I didn’t notice any difference in size or any other features so equally confusing re higher rate in any case. Bottom line – not very happy with how this was handled.
August 5, 2013
Rated 5 out of 5 by Mylene2370 Very Nice
This is my first time to stay in this hotel, and I must say, my stay was very pleasant. The staff was able to check us in early and was even able to accommodate my friend's request for a room with a marina view and on the same floor where I was. The lobby was beautiful and our room was nice. I had a view of the marina, too! Being a techy, I enjoyed their free and fast Wi-fi connection and the fact that I could control their tv with my mobile phone! The fridge in the room was convenient for having a late snack at night and I love the availability of the safe in the room for my valuables. Located in the quiet city of Petaluma, it was very convenient indeed that the hospital where I was assigned was less than 2 miles away from the hotel. My only area for improvement was that our hotel card key, for some reason, was always getting demagnetized. I tried to keep it away from my cellphone, but it would not work on the club lounge door and my hotel room. I had to have it changed twice. Other than that, the staff were very friendly and accommodating, making my business trip a truly pleasurable one.
January 14, 2014
Rated 2 out of 5 by Travel2012 Do not disturb
I had the do not disturb sign up and housekeeping came into my room anyway, when they did they also deactivated both our keys. Both my husband and myself had to go to the front desk to get our keys reset.
March 11, 2013
Rated 4 out of 5 by Flyingtailor A little different
In a good way nice hotel right in a marina and 10 mins from wine country. Very homy and friendly staff make you feel right at home. Rooms are big and comfortable.
May 1, 2012
Rated 5 out of 5 by shrvoinc good stay
It was a good stay. I was satisified with my experience at this sheraton. I was a little weary about hearing the freeway from my room, but it was very quiet.
February 21, 2013
Rated 3 out of 5 by lckojo Room small for price
Hotel was nice and Lobby was nice.
But for the price I would have expected a bigger nicer room.
September 3, 2013
Rated 4 out of 5 by ChasD Great Location
Easy access to highways and surprisingly convenient to Sears Point/Infineon Raceway
August 30, 2012
Rated 2 out of 5 by TP42 Petaluma Stay
Carpets are dirty everywhere
January 2, 2013
Rated 4 out of 5 by LJH444 Great staff, limited lounge
The staff were very helpful and attentive. The rooms are getting a little dated and the ac is very loud, however it was neat and clean.
Definitely a vacation/ family type hotel, I would avoid if on business.
August 10, 2014
Rated 4 out of 5 by Jill1313 Nice hotel - convenient location
The hotel was nice - no frills, but had everything that I needed. I was on the first floor, which wasn't my preference, as guests could walk by my windows, but the room was clean and spacious. Hotel bar was nice and convenience store served coffee/granola bars in the morning. Overall, I'd stay again when traveling to Petaluma.
August 6, 2014
Rated 2 out of 5 My first horrible stay at a hotel...
I check in with my wife and think at first glance wow not too shabby.
First of let’s start with room 342... Enter the room and there is a foul oder coming from the bathroom. Oh my not surprising there is a used toilet paper in the trash can already. I figure no big deal I'll take the trash out.
So I proceed to open the drapes and what do I find right outside the window a great view of the service roof with AC and Heat pumps right outside. No view worth talking about.
I go down to the front desk and ask if I could change rooms, they would have to move me and my wife the next day if I wanted to take a different room. I check in a day early and get shafted after not seeing my wife for 5 weeks. WOW!
Now we get in the room and those little bottles of water you see in the room NOT COMPLIMENTARY very pricey. I could have bought a couple of cases at grocery store 3 minute walk away from hotel.
Bar area was nice but small and service was very slow. Restaurant food was good but service again way to slow... I waited for 25 minutes to get and order of garlic fries... just ridiculous.
The overall room itself had quality furnishings but when I lifted the comforter there was black lint all over the foot area of the bed as if someone slept in the bed before and they didn't change the sheets. Nice sheets too unbelievable the filth of it though.
Shower had some small traces of mold on the caulking not much but enough to see with your naked eye.
The room I stayed in should not be used to accommodate guests!
My stay was not the worst but for a 4 / 5 start rated hotel not the best... my experience 2 / 3
May 2, 2012
Rated 1 out of 5 by Petallergic20 Pets and Rusdness
We stayed for two nights (Dec 20-21, 2103) at the Petaluma Sheraton. It's in a beautiful setting and we had no problem with the comfortable, quiet room. However, we were not told at check in that this is a Pet Friendly place. I love pets but I am allergic to them. I slept badly but didn't know why: then I heard dogs running up and down the hall. Then I noticed dog hairs all over the lobby, on the rugs and chairs, where I was sitting. When my husband asked, a staff member admitted our room was in the Pet Friendly area. I could have had an asthma attack, instead of "just" suffering from the allergies that bothered me to point of not being able to sleep. But here is the worst part: when we asked to speak with the guest service manager, and was told she would be in later after we checked-out, I left my cell number. She never returned my call. I called her 5 times and left messages, always being told by the front desk that she would be in later. Then I called the Central Manager and left him a message. No return call. Although they were both out at some point for vacation, I know from the front desk they were both in numerous times when I called, although obviously busy and I was always put through to their voice mail. How rude! What terrible customer relations. The only kindness came from the nice woman working the Starbucks mini café next to the front desk who overheard my pet-related problems and how I hadn't been asked if pet friendly was OK for me (not). She gave me a free cup of coffee. Thank you, whoever you were, because that's the only response I ever received from anyone at the hotel. Shame on you, managers! We would have stayed with our daughter in Petaluma but she has a cat!
December 29, 2013
Rated 2 out of 5 by FQTHON Sheraton price for Motel service
located at a highway with certain noise. rooms are standard motel rooms with outdated furniture. service is poor. club lounge is a joke - even for US standards. a few beverages and out of food already after 1 h of service. Platinum recognication? non existing.
August 5, 2014
Rated 4 out of 5 by mrskbg Love Dining here!
Delightful food and service, shocked and comforted to be remembered, visit to visit, and treated with such lovely welcoming and friendship.
Nice deep soaking bathtub, miss bathrobe. Lovely crisp ironed sheets. Appreciate refrigerator, tv not bad but miss some, Thanks for fan working this time in bath, Phone conformation for room 446 she called and verified as making reservation, but given 384, with no club froor access at $???. not AARP? AAA @ club floor price. AC blows up drape and is so noisy. Litter in hallways and elevators. Never got internet access in room. Wish for outlet by bed to plug/charge phone.
Room hot for arrival, prefer fresh air to enter.
August 14, 2013
Rated 5 out of 5 by Sscroft1 Great stay
It was my first time to the hotel and I had a lot of questions about the area when I checked in. Ben, Morgan, and Christian were really helpful and full of information. Christian loaded me up with things to do and Morgan was very informative about the amenities the hotel had to offer. I had minor problem when the batteries were dead in my remote but I called down and Ben had someone to my room in 5 minutes with a new one. The entire staff of the Sheraton made me feel very welcome with the impression that they actually wanted me to be there, and wanted to be there themselves. I am really looking forward to my next stay!
May 31, 2013
Rated 2 out of 5 by elly2014 staff very helpful
very comfortable stay
hotel very close to wine country towns.
installations well kept
July 31, 2014
Rated 4 out of 5 by Bob1960 A beautiful place with a few problems
The place was beautiful and immaculate. The staff was very responsive. I found a few problems that were surprising.
1. The fan in the room was loud and the thermostat was difficult to figure out. It was flashing that it needed service.
2. The coffee pot overflowed.
3. The window curtain had a hole in it.
4. We never got our wakeup call.
The staff was apologetic and assured us they'd take care of it. We only stayed one night, so I don't know if the problems were fixed.
July 12, 2014
Rated 2 out of 5 by Underwhelmedagain Very Underwhelming Sonoma Wedding
My wife and I stayed here for a wedding in Sonoma...but were not impressed from the beginning. The hotel was just underwhelming. The rooms were just plain, the bedding harsh with actual comforter/mattress exposed, and the basics of the basics in toiletries. The staff kept doors propped open (house keeping, supplies, maintenance, etc) so as you walked down the hall to the elevator you were forced to see "behind the curtains"...
July 17, 2014
Rated 2 out of 5 by zooma Room needs work
Poor water pressure in bathtub/shower.
A/C did not shut off for 1st two nights, the would not turn on for final night of stay.
July 28, 2014
Rated 5 out of 5 by Grandmom1 Great choice for R and R
My grown daughter and I are now in the staycation mode, as we care for my mom age 93 and don't want to travel too far. 1 in 6 families care for their elderly parents. This can be draining. So, a few times a year, we now pick a hotel within a couple of hours of our home, help Mom into the car and off we go. The staff is so understanding and kind. They just let you be, just do your own thing. Yet, if you ever need them, they are there. Nice people. Super location, as we stayed in our beautiful room most of the time. Order up! It's great food!! Thanks everybody for helping us thru this difficult time.
May 15, 2013