Rated 4 out of 5 by Pete60 Perfect for our trip
The Sheraton Gunter fit our plans almost perfectly for our recent trip to San Antonio. Ideally located for any of the multiple opportunities the downtown offers (the Alamo, the Riverwalk, the theater district), the hotel served as a great launching point for our plans. The room was spacious, the beds were extremely comfortable, and the privacy was excellent. We would most definitely stay there again. The only drawback was that the pool is not ideally placed to enjoy any sunshine.
March 24, 2013
Rated 1 out of 5 by TEXASGOLD CONFUSED
I AM CONFUSED WHY YOU WOULD BRING IN A NYC DECORATOR TO REMODEL A LANDMARK TEXAS HOTEL. THIS CONFUSION IS EVIDENT IN THE AMALGAMATION WHICH OFFENDED OUR SENSES UPON ENTERING THE NEWLY REMODELED HOTEL. SUFFICE IT TO SAY WE WERE DISAPPOINTED WITH OUR STAY.
May 5, 2014
Rated 2 out of 5 by Rebekah00 Nice Building, Bad Hotel
We arrived in the evening and got settled into our room. Ordered room service at 9:45 and were told a 30 minute wait. At 10:43 we received a call from room service that they were out of some of our selections, after reordering and them assuring us that even though our other food was already ready but wouldn't get cold we received our order at 11:10....nothing was hot except for the food that was reordered. The room service staff was full of excuses. They also forgot part of the order.
The room never cooled down and stayed quite humid, maintenance came in to try to fix it, banged around on the a/c up in the ceiling, got it cold for about an hour after which we left, when we returned later that evening the room was once again humid and not cold, in fact the sheets felt wet bc of the humidity. We were too tired to argue with the staff about it and choose to tell them in the morning at check-out, the lady acted like she could care less.
The restaurant was under staffed and we were sat and then waited for 10 min for someone to come over to get our breakfast orders, eventually got up and walked down the street to bagel shop, which was yummy with great service.
Valet service was impeccable, they had our car waiting every time we came down and even helped us clean it out at one point.
The hotel itself was beautiful, the staff just isn't attentive and doesn't seem to know what they are doing. Attention to detail is key when in the service industry.
July 24, 2014
Rated 5 out of 5 by Lala5 This hotel is so great!
Have always loved this hotel and now even more after the new remodeling they did! Everyone is so friendly here and it feels like home! Have been coming here for over 20 years!!!
May 11, 2014
Rated 5 out of 5 by Courtney505 Supreme Service
I chose this hotel to propose to my girlfriend. The hotel staff was so accomidating. They helped me with every step of my proposal. Brandon (the night auditor) helped me early in the morning (at the end of his shift) toe notes on 3 dozen roses. Thurston (the bellman) took my inital call and was excited to help, and was there to help tie on notes as well. Every night when we would return to the hotel, the staff would approach us with excitement.
July 25, 2012
Rated 5 out of 5 by Paw76 Great hospitality - Staff goes out of their way
We had a splended stay during the July 4th weekend when we stayed at Sheraton Gunter hotel. I had booked three rooms and Victoria, the front desk Manager went out of her way to upgrade all our rooms to club level, with free parking and even extended our check-out time to 6 pm for all the rooms. The rooms have all been upgraded and the lobby is huge and elegant. We all were so happy with our stay that we are going to stay in this hotel every time we visit San Antonio. Thanks Victoria and thanks Sheraton!
July 7, 2014
Rated 3 out of 5 by jcwildcat Sheraton Gunter not what expected!
Hotel was not very clean nor spacious enough for comfort.
July 20, 2014
Rated 5 out of 5 by George25 Historical Hotel and Great Service
Great experience with front desk. Stayed twice. Once we tried to check in early. The room was not ready, so we went to the Gunter Bakery to eat lunch (great food) and Chris came and brought us our keys. Next time it was very busy. We had a connecting room which was not yet ready, but Amy came up to our room when it was ready and brought the keys. She even checked the key to make sure it worked on both rooms.
December 30, 2012
Rated 5 out of 5 by verna beautiful hotel
We stayed at this hotel because it was in the SPG program and it was across the street from the Majestic Theater where we saw a performance the night of our stay. The room was very large and so was the bathroom. The bar was very cozy and the staff was great. I was disappointed to find out that I couldn't get any SPG points because I booked it through hotel.com. Otherwise, I recommend it to anyone.
November 21, 2013
Rated 2 out of 5 by BusTrip Could Have Been Great!
Lobby, Cafe, and Bar area were great. This is a historic hotel with alot of charm!
Ended up staying in two rooms. 1st room had dirty comforters with stains, and old bathroom with mildew on the bathtub. Second room had a leaking HVAC system that cracked the ceiling and had water dripping into my waste basket until maintenance fixed the issue.
Would have loved to give the hotel a higher rating!
October 7, 2013
Rated 5 out of 5 by Orion007 Great Hotel in San Antone
I stayed at the Gunter for the first time last week. Outstanding hotel in an outstanding location next to the River Walk. All of the hotel staff were excellent from check-in to check-out. My room was superb - roomy and comfortable. Excellent access to computers both in the Club and in the lobby. The Gunter is a classic hotel from another era that truly stands out in downtown San Antonio!
May 14, 2012
Rated 4 out of 5 by pbuffett Great staff
Great staff. The hotel is beautiful.
July 18, 2014
Rated 4 out of 5 by Jessi1126 Beautiful Hotel
I loved this hotel! The only issue we had was a noisy baby next door and the hotel immediately moved us to a quieter room.
The bed was incredibly soft & fluffy.
I loved the history of the hotel.
All the holiday decorations were gorgeous.
The location was close to the Riverwalk and downtown attractions.
There is a Starbucks right across the street. Score!! :)
December 1, 2011
Rated 5 out of 5 by hotrod57car Sheraton Gunther
recently stayed at the Gunther which is a great hotel EXCEPT for something they are doing. THEY ARE MODERNIZING and changing the architecture of this historic hotel. WHY??? They painted all the gorgeous varnish woodwork white and are adding shade around the gorgeous chandeliers in the lobby. WHY ?? you all need to fire your architect !!
December 8, 2013
Rated 2 out of 5 by MarkTex123 Usually dependable but not this time.
I have stayed at the Gunter many times. Normally it is great. The Staff is great and I almost always get upgraded to a corner suite. But this time something went wrong. The A/C in room 813/815 (bedroom) did not function properly. the Quesadilla I ordered for room service was terrible (sitting atop blackening lettuce??). And then little things started ticking me off, like why I have to go through 4 independent stations, 3 religious stations, 3 PBS stations, Azteca, Ion and Gala before ever reaching a network station (ABC). Shouldn't those stations be on the back end and the stations people are looking for be first up on the dial?? I think ESPN is like channel 35 or something. Why? And why can I see the unfinished wood supports under the new curtain forms? Could you paint them? And why are the same 4 non-descript pictures (aligned in a little square) in both the bedroom and the living room? And why are the same three meaningless and ugly pictures on the hallway wall repeated again just 30 feet down the hall? And what is the one picture with just some random design? UGLY. Sorry, normally these things wouldn't bother me, but I hate it when things are done halfway. All of those little things at the end are just not paying attention to detail.
And why the big revamp of the lobby, but the rooms have the same carpet, chairs, and ugly brown wallpaper? Are you planning to re-do the rooms too?
Lastly, the new workout room is nice and roomy -- almost too roomy. Maybe you plan to put in more lifting equipment, or at least some additional weights (other than just dumbells), but more equipment would be nice.
The food issue is not new - the Gunter room service has never been great, but it should be at least appetizing to look at. A revamp of that menu would be nice.
On the plus side, the lobby re-do is nice and the young lady at the bar was delightful.
July 20, 2014
Rated 4 out of 5 by RGVTraveler Historic hotel with character.
The Sheraton Gunter has been our choice for a hotel when we are staying in downtown San Antonio. The location is great with the Riverwalk, Majestic Theater and restaurants a short walk away. The bathrooms are small, but the rooms are well appointed and comfortable. We have been regular guests at this hotel when we travel to San Antonio.
December 21, 2011
Rated 5 out of 5 by dpsul09 Lovely experience altogether
We only stayed one night but we were treated like royalty. We so appreciated the little details and customer service. There were only two things that we thought were less than awesome, and that was the price of parking and the fact that the club lounge had no service on weekends. Isn't that when most people travel? Seems an odd policy.
March 4, 2013
Rated 5 out of 5 by Lynn16 Beautiful historical hotel in best location with fabulous staff
From the valet parking staff to the front desk, housekeeping, concierge level and bartending staff, couldn't ask for more professional, expert service. Great recommendations for places to eat, visit in San Antonio. Location is perfect to visit any part of the city. I love historic hotels, this is one of the best.
January 12, 2012
Rated 5 out of 5 by cheetah Historic Gunter Sheraton meets all needs
The Hotel staff was wonderful. Cheerful greetings and smiles made my family feel welcomed. We had some special requests and the staff accommodated every one. Rooms were spacious and enjoyed the history associated with this historic building/hotel. Great location--walking distance to all riverwalk attractions.
February 9, 2012
Rated 4 out of 5 by KLB25 Check In
I checked in late and was never recognized as a Platinum member. My room was over a very busy area so sleeping was difficult. I went downstairs the next morning and an amazing front desk person named Amy changed my room and took very good care of me. It redeemed my stay and I will return thanks to her!
February 19, 2013
Rated 2 out of 5 by Govols75 Consider Valet Parking Fee
Be advised that there is only Valet Parking available on site at $28.00 per day. The only option is parking in a public parking space at $9.00 per day across the street. Valet Parking is listed as a plus on the website not a near requirement. The only explanation offered was that other hotels do this also. If you have a car, be sure to consider this in your decision to stay here.
July 9, 2014
Rated 2 out of 5 by Hamp63 Parking fees high!!!!!
We were there for a anniversary celebration which was held at the hotel. Due to having two small kids and a lot of luggage/gowns/tuxedo, we needed to valet park. Other parking was across A busy street. Even though my brother and his wife were paying a large amount for the reception/dinner there, no compensation was given in reduced valet fee. It was $30.00 a night. There were a large number of family staying there so some reduced valet parking could have been given. Also, cable went out in my room. I called and notified them. Over 3 hours later it still was not working and had to call again.
June 9, 2014
Rated 2 out of 5 by Bean Rooms need renovation
The toilet in our room had mold around the rim of the inside. The carpet was dirty and old and needed to be replaced. The air conditioner was loud. The room was very noisy with street noise which is why we found ear plugs next to our sink. Hotel is very tired and needs upgrading.
March 10, 2013
Rated 4 out of 5 by Traumadoc magical at Christmas time
A wonderful location, close to everything we wanted to do. The wi-fi was a problem, kept dropping off my laptop, and it seems unfair to want to charge a separate fee for each device, i.e. laptop, smartphone, ipad. OVera;; we loved this fine, historic hotel.
December 8, 2011
Rated 2 out of 5 by Yen0529 Hotel Room Expierence
* Desk chair is so close to the bed.
(agaist the bed)
* Banquest chair instead of desk chair!
* Bath tub calukings showed multiple
* Bath room window blocking (films?) has
I do have photo to back up.
November 5, 2013
Rated 5 out of 5 by Oaktown301 We love Benjamin.
We had a terrific one night stay at the Sheraton. We took advantage of the gold membership lounge on the 12th floor. The gentleman that worked there was fantastic. Benjamin thanks for the great service and the laughs. See you soon!
November 9, 2013
Rated 4 out of 5 by Kaveman Overall not bad
The hotel itself is nice. It has lots of historic value and well maintained. At check in I felt rushed though and there wasn't even a line of check-in's, just me. I recommend a little less of getting people rushed through check-in and more time connecting with guests. Judy in the restaurant was extremely nice and very helpful. The food was fantastic as well. One thing that bothered me was the height of the counter that had the bacon, sausage, and potatoes during breakfast. I'm only about 5'6" and the top of the counter was about up to my eyes (it made me feel small). I know this is a historic hotel but I felt more like an employee in my room's bathroom due to the type of toilet and the type of toilet paper. Other than that It was a nice hotel with helpful friendly staff. keep up the good work with the team members!
July 2, 2014
Rated 1 out of 5 by Rod32 Unexpected poor quality for Sheraton
This hotel sadly did not live up to our expectations. Our bathroom was not cleaned and was only done after I made a special request. Even after this request the following day the same thing occurred. The Rooms were very small and dated,the bed was very old and squeaky. The Air conditioning very loud and effected my sleep. The Outdoor pool was dirty and needed to be cleaned and was not fit to swim in. A very disappointing experience one which I would not like to repeat and would probably question me staying at a Sheraton hotel in the future.
June 22, 2014
Rated 1 out of 5 by Lindy Lovely Hotel & Great Location
The Gunter is a lovely boutique hotel located 2 short blocks from the riverwalk, 4 to the Alamo, a trolley stop at the door, with restaurants, drug store, bagels and coffee shop nearby. What else could you want? Super helpful & friendly staff, stately charm and just the right amount of elegance with lovely rooms and comfy beds. I was MORE than pleased with our stay. We loved the old hotel switchboard on display in the lobby. I would recommend the Gunter to anyone. It was a perfect gem, glad we found it.
December 6, 2011
Rated 5 out of 5 by AlphaPros Best Sales and Catering Staff Around
Our association hosted a conference at the Sheraton Gunter and the staff treated us very well. They were very accommodating and provided the best atmosphere for the conference. And the food was absolutely amazing.
May 7, 2012