Rated 4 out of 5 by Cincy53 Great conference facility
Just attended a three-day conference here and everything ran smoothly. Was very impressed with the staff as they served 700+ for dinner.
July 14, 2014
Rated 3 out of 5 by Vigs2014 Needs Updating
The rooms was comfortable and the furniture was nice, but you can see that the hotel needs to be updated. It is time for a floor by floor makeover. This could be an excellent hotel. The location is perfect. It is nice place but it is time for refreshing.
July 13, 2014
Rated 1 out of 5 by noguns shady hotel
I arrived at 1:30am in the morning, having called that I'm going to be late. When checking in I was told that there is unfortunately no room left for me. After pointing out that this is the 2nd time in a row that I didn't get a room despite a reservation and that I called to let them know that I'm going to be late a handicapped room was available. I'm pretty tired of this and not going to stay at this hotel anymore
July 10, 2014
Rated 5 out of 5 by wertyuo extremely friendly housekeeping staff
Very good hotel with the most friendly housekeeping staff I've encoutnered
July 14, 2014
Rated 4 out of 5 by Neet37 I was rubbed the wrong way when I first checked in...
Downtown Philadelphia location. We arrived very early in the morning. I walked up to one guy who acted like he didn't even see me and later on he did the same thing to my man. The other gentleman was really nice. The hotel was excellent other than the no free wifi. These days that is a must. The rooms were clean, the beds are so comfortable. I would recommend the hotel to my friends. The wifi is a must though....12.95 per day is extreme when most places are offering free wifi.
July 7, 2014
Rated 2 out of 5 by benpenn Tired
Upon entering the garage, trash cans were overflowing in and around the elevators, the elevator doors were stained with coffee and drinks most likely from July 4th; we checked in the 6th. The hotel is tired, the floor covering in the main elevators is from a 1960's school house. When you get off at the club level, the foyer chair is missing its cushion. The chairs at the tables in the club are four inches shorter than the table. This place has lived its life.
July 8, 2014
Rated 2 out of 5 by Marie0918 Very Dated
This hotel is very dated and needs to be renovated badly. The hotel room door was flimsy and didn't seem secure to me. The linens were clean and a little worn. Everything in the room was dated with the exception of the flat screen tv which makes it feel a little dirty to me. You can't tell if something is dirty or just old. I will not stay here on return trips until it's renovated and hopefully that's soon! I love the spg brands.
March 20, 2014
Rated 3 out of 5 by Ping71 A 'so so' Sheraton
The room (which is of course the most important when staying is a hotel) is nice, comfortable and big enough. The services of this Sheraton could use some improvements.
For instance, there is no room service available between 11 am and 5 pm. Rather inconvenient when arriving from overseas.
The front desk is friendly but hardly recognises the SPG membership.
Housekeeping on one day forgot to check the bathroom amenities and on the other day to check the free Starbucks coffee pads.
The room has no safe!!!
Sorry Sheraton, you really could do better!
May 19, 2014
Rated 2 out of 5 by Jreilly30 Poor choice
None of the upgrades that we logged on the Starwoods site were honored or even recorded. The staff had no desire to find us an acceptable room until my wife became visibly upset, mentioned our Starwoods membership and the wedding party that blocked the rooms. After that we were given a room with 2 double beds for 2 adults and 2 kids aged 14 and 11 on the first floor while the rest of the party was on the 26th floor. The only compromise the front desk offered was access for 2 to the club level 25 floors above for a $10 charge! No directions were given for the rooms or club level and only when the mother of the bride asked, were we given the gift bag the front desk was supposed to give all members of the party.
June 29, 2014
Rated 2 out of 5 by Danton Needs a major renovation
The heater sounded like a freight train going through the room every time it turned on. The sink barely drained; the toilet barely filled; the shower handle felt as if it was about to fall off.
A fire alarm went off for over twenty minutes Saturday night. I understand that it couldn't be turned off until the fire department gave its okay, but there was never an all clear. I had to call the front desk to find out everything was safe.
I was offered a room on a high floor when I checked in and accepted gladly. It turned out the room on the 16th floor looked right across the street at an office building.
Finally, the bill was not split between the two guests in the room so we had to spend an extra ten minutes getting it cleared up when we checked out.
This is the worst stay I have ever had at a Sheraton.
January 31, 2014
Rated 3 out of 5 by miamiskyboy Great Location - Run Down Property
The Good: This hotel is in a nice location. I stayed here for new years & it was convenient to most major attractions, restaurants & shopping in center city. The hotel offers a self parking option that was somewhat reasonable at $38 a day. While this might sounds expensive to some. It is somewhat reasonable for a hotel in Philadelphia. It allows for in/out privileges. The hotel has a large & open lobby that looks a bit dated, but was clean & welcoming. There was security standing at the entrance monitoring all who came in/out of the hotel. They did a great job at recognizing me as an elite member of the SPG program. Upon entering & identifying myself, I was whisked away to the SPG line where there was no waiting. I was made to feel like a VIP. They used the correct branded spg key holder that corresponded to my level, offered a goodie bag with snacks & Philadelphia's own Tasteykakes & breakfast voucher because the club lounge was undergoing repairs.
The Bad: The hotel looks rundown. The elevator from the parking lot to the lobby was incredibly dirty. So was the elevator landing in the parking lot. Such a large hotel like this one. How could they not want to spend the money (minimal) to pressure clean that elevator landing on the P1 P2 floors, update the signage & clean those elevators. It is after-all the first impression a guest gets of the property. Once I saw the dirty entrance & that filthy elevator. I knew that the hotel was not going to be all that great & I was right.
The hotel allows vendors to deliver to the guests rooms. So the hallways were full of Chinese, pizza & other delivery agents roaming the hallways. This should not be allowed for security purposes as well as customer service. These vendors are not only loud in the hallways, but they leave the menus underneath the doors & it looks awful & gives a terrible impression.
The Ugly: I was checked in to a room on the 24th floor. The room was clean, but not super clean either. The flat screen televison sits on a wooden tray on top of the dresser. Mine was visibly broken on oen side & you could see all of the broken wood. It looks awful. How can they check guests into this room without first repairing that ? Again - no one seems to care here about the guests perception. The hallways are dirty, dark, & very outdated. The elevators are being renovated. So perhaps when they finish they will look better. But the elevators that I took felt like you were back in the 80's. The elevators here do not have key card access. Whoch means anyone can get inside & go to any floor they desire. Including the SPG floors & the top 26th floor where the lounge is. This is not acceptable. As most Sheratons & other properties in this segment, by now have the key card access elevators as a security measure.
I was there for new years eve. The hotel had security at the door. But that was about it. The hallways were full of drunk guests being loud in the hallways. the crowd that stayed here was kinfd of rough as well. At one point the music & partying at 3AM from the room that was next to mine was unbearable. So I called the front desk - which did nothing about it.
Verdict: If you are using your SPG points to stay here like I did, don't ! Its not worth it. Its hard to get & accumulate these points to waste them here. Stay here if you get a good rate, end up here because of a favorable priceline bid, get a blockbuster rate or hotwire. Otherwise - there are many other options in CC that offer a cleaner, more elegant & better maintained facility for the price. In an often superior location to this one. This hotel has a major advantage which is the great customer service from the front desk staff & the concierge. If they could just up the security & pay more attention to the details like lobby plants, decorations, renovations, cleanliness & maintenance. This would be one of the best hotels in CC.
January 3, 2013
Rated 2 out of 5 by Angel2008 Needs Improvement
This hotel did not meet my expectations for a Sheraton. The bed was either too soft or too hard in places. Was like part of it was used and the other part wasn't - was uncomfortable and not good for my back. The ice maker on my floor didn't work until the last night. The hotel charged for internet service which was ridiculous. I have been at cheaper hotels that provide it free. Room not as clean as could have been, not bad but not totally clean. Service at the restaurant was good but food was not great.
August 26, 2013
Rated 4 out of 5 by Christy72 enjoyed hotel
We appreciate this hotel. Staff are great and we appreciate its dog friendly policies.
July 12, 2014
Rated 3 out of 5 by nipidoc Needs some work
The room was clean and comfortable and the location is great. But there is no real SPG recognition and the lineup at check-in and checkout actually moved faster for non-SPG guests.
Philly is a food city but the food here is vile. We ordered "nachos" and we were served a plate of lays potato chips with some white sauce on top of it. I'm not sure how anyone in the name of Christ can call that "nachos." And for $11 no less.
Also the "freshly squeezed grapefruit juice" advertised on the breakfast menu was anything but.
Stay here, but don't even think about eating here.
June 29, 2014
Rated 1 out of 5 by Bren12 Worst Sheraton Experience
I used my points for a one night stay at this Philadelphia, PA Sherton and I am a gold member which they acknowledged by upgrading me to a junior suite. That was great until I got to the floor that the room was on and it was really dirty. Then I get to my room and the smell of smoke was so overwhelming that it gave me and my girlfriend a headache. This is supposed to be a non-smoking hotel. To make matters worse, we called down to the front desk twice to let them know that our room smelled like cigarettes but I guess it wasn't important to them because no hotel attendant showed up to fix the issue. So after 30 minute I went to the front desk and had the room changed. Then they downgraded me to a regular room that the TV wasn't even working in. I have stayed at plenty of Sheraton's and this was the worst hotel experience ever. I can guarantee that I will not be staying in this Sheraton ever again.
March 24, 2014
Rated 1 out of 5 by ruggerdoc Avoid if at all possible
This hotel is in desperate need of updating and a good cleaning. I stayed on the 6th floor; the hallway carpets were stained (with what I have no idea nor would I care to guess). The rooms were outdated - looks like they did probably 15 or more years ago. The room itself was incredibly noisy- you could hear conversations from the room next to it (being held at normal conversation levels). I'd look for any other hotel but this one if staying downtown. It needs to be bought up to current standards or at a minimum cleaned top to bottom. The carpets felt so dirty I wouldn't dare walk around the room barefoot. Sad. Normally have good experiences at Sheraton.
November 9, 2013
Rated 1 out of 5 by RottenMilk This hotel is dirty
I've stayed at this hotel numerous times and have always found this hotel is sub-standard. It is extremely dirty and I've been served spoiled milk in the lounge and restaurant multiple times. Check-in is very time consuming, and the internet is extremely slow.
I do not recommend this hotel.
October 27, 2011
Rated 2 out of 5 by baytraveler7 Stuck in the 80's
This hotel is in desparate need of a renovation. I was very disappointed with this hotel and my room, which was tiny.
July 10, 2014
Rated 2 out of 5 by Chris11 Not what I expected
I reserved the King size bed with the Philly Overnight Package which was to include Complimentary Self Parking, Philly's More Funteddy Bear And Coupon Book. I did not receive any of it upon my arrival. I was downgraded to a queen bed handicap room with a walk-in hand held shower. And I paid $20 for self parking. The room was disgusting, the sheets had makeup on them from a previous guest, the carpet was stained and gritty feeling on bare feet, there was no blow dryer or garbage can in the bathroom and a burnt out light bulb. After complaining I was given two free breakfast buffet coupons for my inconvenience. I have stayed at other Sheraton Hotels and been very pleased with rooms and service but this hotel was a very big disappointment.
November 7, 2011
Rated 4 out of 5 by JA0520 Top Notch Customer Service
The service that I received from the moment I called to make a reservation was excellent.
* Reservation agent - took the time to find me the best rate for the room I needed to attend a charity walk in Philadelphia.
* Mishap correction - when I realized a week prior to the travel date that the wrong weekend had been booked (99% sure this was actually my fault!), the hotel was quick to make the correction with no questions asked. My rate was kept the same, which was very important to me.
* Check in - We arrived weary after a 9hour car ride and were met with very friendly staff. We really appreciated the room upgrade to the club level.
I haven't stayed at a Sheraton in a long time, but after this visit and the treatment we received, we will be back!
June 30, 2014
Rated 1 out of 5 by Ray68 Unprofessional
I reserved my room seven months in advance and reconfirmed my reservation the day before my arrival, but when I arrived they informed me that they did not have a room available for me. They did the same thing to at least two other families that were in line with me. They also lied when I tried to check in, telling me that they were waiting on housekeeping, which obviously wasn't true. Completely unacceptable...I will never stay at a Sheraton again.
November 19, 2012
Rated 1 out of 5 by Complaints Worst Sheraton I've Ever Stayed At.
This hotel is outdated, extremely unclean, and the staff is hit or miss. I've stayed here numerous times and it continues to dissapoint (I have now switched hotels as I travel frequently for work).
Do not stay here unless you have no other options.
October 27, 2011
Rated 3 out of 5 by AJC1973 Not the cleanest
Room had trash from last person left. Paint peeling. Carpet doesn't reach the wall. Bathtub doesn't drain (everytime I have stayed here). Fitness center nice but way too hot. Almost too warm to tolerate. Lobby restaurant and bar decent. Overall a subpar stay.
March 24, 2014
Rated 4 out of 5 by JMMCK Great Hotel and Staff
Great Hotel and Staff; however, the hotel is due for renovations. The carpeting is deplorable and overun with snags and bulking mounds in the hallways and inside the rooms. Management needs to do a thorough walk-thru and make improvements.
March 26, 2014
Rated 3 out of 5 by DRMJr Needs More Attentive Management
For a large conference and tourist hotel under the Sheraton brand, the hotel experience was adequate. Positives were Front Desk (Mr. Koss and Shakura); front door staff; room was clean, beds a little on the older side but the expected high quality bed linens.
Areas for improvement would be adequate staffing fo a busy graduation and conference weekend. Restaurant staff on the evening of Sun., May 18 were stretched but some non-wait staff from lobby attempted to help out, but I did not see any management trying to direct resources and service. And on Monday, single Bell person disappeared for 15 minutes and management stood in lobby chatting and finally came over to assist. One had the impression that when things were busy being slow to service was SOP. Not for business travelers! Details matter.
May 20, 2014
Rated 1 out of 5 by bestman not up to par for Starwood Property
It starts with filthy elevators. The stainless steel doors were covered with dust...you could write your name. Informed an employee who was in the elevator with me and he said he would take care of it...still dirty 2 hours later. The cordless phone by the bed did not work...reported it at 7Am when I departed for a meeting. When I returned at 10 PM no resolution. One morning I requested change a the front desk for a $20. They said sorry, perhaps I could try the restaurant. I am an SPG Gold member, so was very disappointed with this property. I live in New Orleans where all hotels pride themselves on service...this was seriously lacking at the Sheraton Philadelphia.
January 28, 2014
Rated 4 out of 5 by Valencia61 4th of July Stay
The hotel was very conveniently located to everything I needed and wanted to do in Philadelphia. i thought the location of the Pool was a little out the way, especially for someone who has trouble walking. Overall my stay was excellent.
July 8, 2014
Rated 2 out of 5 by Jesse disappointed
Despite Gold status, I was given a room next to the elevators, so all night I heard them going up and down (sounded like the wind was constantly blowing).
Internet was also down one of two nights and very slow the other.
Housekeeping caught me at the elevator as I was leaving for conference and asked me if I needed my room cleaned (strange to ask...I didn't ask for new sheets, but told her to refresh towels).
November 16, 2011
Rated 2 out of 5 by MONSTRO They gave my room away
My first stay has not been impressive.
Great location, bar is fun and has a great staff
A little run down, but that is fine. What is NOT FINE is that when I arrived at the hotel I was informed that some manager gave my room away. I was able to get a parlor room but was very offended that the manager refused to come out and speak to me about it. I reserved the room weeks in advance and do not expect to be bumped. I was lucky to get a parlor room and sleep on a roll-away bed. the three guys behind me....not so much. Apparently they are supposed to find a new room at 10pm. Very poor and unprofessional management, I will be filing a complaint with SPG.
May 21, 2013
Rated 3 out of 5 by RAL65 Disappointed
This was my second time staying in downtown Philly. I am disappointed about a couple of things:
1. Room cleanliness: our room had no tea and limited creamer. It was also quite dirty and dusty, especially the bathroom. There was a huge film if dust on the lamps, and the bathtubs had the previous residents hair in it.
2. Internet: the fact that this hotel, in this day and age charges for internet and at such a price, is positively shameful.
3. Cost of parking. Unbelievably expensive. No discount for those staying at the hotel.
4. Bar service: we were waiting for 1 hour before anyone came over to take our order for drinks. They walked by us multiple times, yet no one asked if we had been helped. Then it took forever to get our check.
The best thing about the hotel were the people checking us in and more importantly, the female concierge who was positively the best thing about our stay. She was wonderful.
May 27, 2014