Rated 1 out of 5 by ruggerdoc Avoid if at all possible
This hotel is in desperate need of updating and a good cleaning. I stayed on the 6th floor; the hallway carpets were stained (with what I have no idea nor would I care to guess). The rooms were outdated - looks like they did probably 15 or more years ago. The room itself was incredibly noisy- you could hear conversations from the room next to it (being held at normal conversation levels). I'd look for any other hotel but this one if staying downtown. It needs to be bought up to current standards or at a minimum cleaned top to bottom. The carpets felt so dirty I wouldn't dare walk around the room barefoot. Sad. Normally have good experiences at Sheraton.
November 9, 2013
Rated 1 out of 5 by bestman not up to par for Starwood Property
It starts with filthy elevators. The stainless steel doors were covered with dust...you could write your name. Informed an employee who was in the elevator with me and he said he would take care of it...still dirty 2 hours later. The cordless phone by the bed did not work...reported it at 7Am when I departed for a meeting. When I returned at 10 PM no resolution. One morning I requested change a the front desk for a $20. They said sorry, perhaps I could try the restaurant. I am an SPG Gold member, so was very disappointed with this property. I live in New Orleans where all hotels pride themselves on service...this was seriously lacking at the Sheraton Philadelphia.
January 28, 2014
Rated 1 out of 5 by RottenMilk This hotel is dirty
I've stayed at this hotel numerous times and have always found this hotel is sub-standard. It is extremely dirty and I've been served spoiled milk in the lounge and restaurant multiple times. Check-in is very time consuming, and the internet is extremely slow.
I do not recommend this hotel.
October 27, 2011
Rated 2 out of 5 by Chris11 Not what I expected
I reserved the King size bed with the Philly Overnight Package which was to include Complimentary Self Parking, Philly's More Funteddy Bear And Coupon Book. I did not receive any of it upon my arrival. I was downgraded to a queen bed handicap room with a walk-in hand held shower. And I paid $20 for self parking. The room was disgusting, the sheets had makeup on them from a previous guest, the carpet was stained and gritty feeling on bare feet, there was no blow dryer or garbage can in the bathroom and a burnt out light bulb. After complaining I was given two free breakfast buffet coupons for my inconvenience. I have stayed at other Sheraton Hotels and been very pleased with rooms and service but this hotel was a very big disappointment.
November 7, 2011
Rated 1 out of 5 by Ray68 Unprofessional
I reserved my room seven months in advance and reconfirmed my reservation the day before my arrival, but when I arrived they informed me that they did not have a room available for me. They did the same thing to at least two other families that were in line with me. They also lied when I tried to check in, telling me that they were waiting on housekeeping, which obviously wasn't true. Completely unacceptable...I will never stay at a Sheraton again.
November 19, 2012
Rated 1 out of 5 by Complaints Worst Sheraton I've Ever Stayed At.
This hotel is outdated, extremely unclean, and the staff is hit or miss. I've stayed here numerous times and it continues to dissapoint (I have now switched hotels as I travel frequently for work).
Do not stay here unless you have no other options.
October 27, 2011
Rated 2 out of 5 by SandraPhilly Front desk staff unreliable
Stay here all the time. Front desk staff have MISSED crediting "Make a Green Choice" points for the vouchers I turned in TWO times in 2 different weeks! This was after they reassured me they'll take care of it at checkout. The hotel isn't great, but when the staff aren't reliable and don't do what they promise - this hotel becomes horrible!
January 21, 2014
Rated 2 out of 5 by Jesse disappointed
Despite Gold status, I was given a room next to the elevators, so all night I heard them going up and down (sounded like the wind was constantly blowing).
Internet was also down one of two nights and very slow the other.
Housekeeping caught me at the elevator as I was leaving for conference and asked me if I needed my room cleaned (strange to ask...I didn't ask for new sheets, but told her to refresh towels).
November 16, 2011
Rated 2 out of 5 by MONSTRO They gave my room away
My first stay has not been impressive.
Great location, bar is fun and has a great staff
A little run down, but that is fine. What is NOT FINE is that when I arrived at the hotel I was informed that some manager gave my room away. I was able to get a parlor room but was very offended that the manager refused to come out and speak to me about it. I reserved the room weeks in advance and do not expect to be bumped. I was lucky to get a parlor room and sleep on a roll-away bed. the three guys behind me....not so much. Apparently they are supposed to find a new room at 10pm. Very poor and unprofessional management, I will be filing a complaint with SPG.
May 21, 2013
Rated 2 out of 5 by madw A couple of things
The hallways in the hotel were smelly, first of animals, and secondly urine.
the room service was tardy
the room was not cleaned the 1st day, till a call was placed.
February 7, 2014
Rated 5 out of 5 by DwightKurtSchrute A major component to my amazing weekend
The hotel staff was friendly and accommodating at all hours even in the midst of a MASSIVE Indian wedding party that was happening all weekend. The hallways were well maintained and everything looked spotless. Couldn't have asked for anything better. Thank you Sheraton, I look forward to our many years of friendship. <3
May 28, 2014
Rated 5 out of 5 by Matt3141 Fabulous Staff, Great Location, Good Weekend Rates
Very pleased with my first stay at this particular Sheraton. Great location - very convenient to the convention center, Chinatown, Reading Market, Franklin Institute, Art Museum, etc. It's a short walk from 30th St. Station if you have only a roller bag or backpack (or five minute/$5 taxi). Hotel itself was super comfortable; great beds, excellent workspace/desk and chair, new HD TVs, good shower and bathroom. Front desk staff were exceptionally nice, and gave me a cute Philly souvenir for my niece! I did not have a chance to go to the hotel's restaurant or lobby bar, but there's an Irish pub nearby. I will definitely return to this hotel when I come back to Philadelphia.
December 30, 2011
Rated 5 out of 5 by Kell14 Breastfeeding Mothers- excellent accommodations!
I am a breastfeeding Mother who has experienced several barriers trying to travel and express breast milk. This hotel provided by far the best experience I have ever had trying to express milk for my child. They provided me with a freezer, and they also allowed me to freeze my milk in their freezer. They were incredibly generous and kind about my needs.
April 14, 2014
Rated 1 out of 5 by Thestoic Terrible check in experience
there was terrible service uppon checking in. My company had arranged for a payment method through the company credit card and the young lady at the counter would still not check us in. all of this after a 30 hour flight. it felt like we were bothering for wanting to check in. plus the added embarassment of not sorting our the necessary paperwork to get us through hassle free. in the end, they found the authorization letter, and finally checked us in. this after an hour ordeal in the counter arguing and not being assisted proeprly. is this how "preferred guests" treated?
May 13, 2014
Rated 4 out of 5 by Patiya The hotel is conveneently located.
Sheraton in Philadelphia has good facilities and is conveniently located giving its visitors the opportunity to explore the historic city. Hotel staff are polite and helpful.
May 27, 2014
Rated 5 out of 5 by Purp1eranger My Stay!
MY STAY WAS ABSOLUTELY RELAXING AND VERY COMFORTABLE!!! I HAD A AWESOME TIME AND MY ROOM WAS REMARKABLY CLEAN!!!
March 11, 2013
Rated 5 out of 5 by Jayhawk52 Perfect Stay in Philly
Who knew that a somewhat corporate looking downtown hotel could be such a fun, convenient and pleasant place to stay. From the stellar room to the view from the big fitness center, to the kindness of the hotel's cleaning staff and front desk, this dispelled any stereotypes that "brotherly" (or "sisterly" love) wasn't alive and well in downtown Philly!
April 7, 2014
Rated 5 out of 5 by shad Excellent
Very good service. I will recommand.
February 13, 2013
Rated 3 out of 5 by disappointcustomer Staff seemed overwhelmed
There was always a long line at registration and not only wasn't our room available when we checked in, but check in was at 3pm and our room was not available until 4pm.
April 13, 2014
Rated 5 out of 5 by Bully Top Choice in Philadelphia!
We chose the Sheraton Downtown Philadelphia because it was closest to the site of a family 50th anniversary celebration luncheon. Upon arrival we were upgraded to a club room on the 25th floor with an amazing view westward - the Basilica of St. Peter and Paul right below us, Logan Square and Franklin Institute directly across from us, and the magnificent Philadelphia Museum of Art in the distance. The concierge desk was most helpful with a print-out of restaurant suggestions, maps, and directions, and every staff person we contacted was friendly and helpful. They have a rooftop ballroom with floor to ceiling windows that we thought looked just perfect for a wedding reception. We would definitely stay there again!
January 22, 2014
Rated 5 out of 5 by FindingPhilly Staff Made the Difference
It's not often a person has the opportunity to get to know a hotel and its staff as well as I. Work afforded me the opportunity to visit Philadelphia for the better part of last year (nearly every week). I must say the Sheraton's staff seemed more like family than service providers by the end of the year. Having grown up in the South, I have come accustomed to expect genuine hospitality. Furthermore, I was not expecting to find this treatment among the hustle of Center City-Philadelphia. Quite the contrary, the Sheraton management and staff made the difference in my hotel choice all year. From weekly greetings by Patrick to helped with my luggage, to checking-in with Candace and Andrew at the front desk, I was made to feel welcome. Top it off with exceptional service in the lobby bar & restaurant all year by Nicole, Peter, Greg, Daniele, and Amanda. Breakfast with Nick or a coffee and danish with Marilyn, they each made me feel at home while away from home from the start. Thanks for taking such good care of me! I look forward to visiting again.
January 10, 2012
Rated 5 out of 5 by PDHSM Best hotel in the Best location!!!!
This hotel is one of the best hotels in the Philadelphia area. It is also in one of the best areas of the city - close to all the great museums, shops, restaurants, and of course the convention center. My wife and I travel all over the world and Mr. Rick Staub, the GM, is one of the best in the business. Will return often!
May 19, 2014
Rated 3 out of 5 by Squid Downtown
Hotel in area that is desolate at night and while it may be safe appears to leave a caual walker at risk. Front desk does not know promotion codes for SPG guests and checkin required 1/2 hour and two people to adjust room rate to promotion code on reservation. At checkout another 1/2 hr was required to again adjust rate with different people. Halls and lobby of hotel are darkly lit giving impression of being in an old outdated hotel (which it is not). Room size is okay but bathrooms are small. Parking very expensive especially since accross the street paking is 1/4 the rate. Wireless cost money for SPG guests which seems to be a starwoods policy but is an irratent and makes one wnat to choose other hotels where it's free.
January 5, 2012
Rated 2 out of 5 by NewYorker Avoid This Dump
I first stayed at this hotel in 2006 and recently returned in April 2012. I had hoped it improved since then but had not. I am a frequent traveler and often stay at Sheraton hotels. This place is very much "your father's Sheraton" and makes me feel like its 1993. The staff is very unpolished and unfamiliar with SPG process and rules. They did not allow for late checkout. Internet did not work well either at the hotel. The food in the lobby bar was terrible. My shower barely worked and created this screaming sound as water sprayed all over the floor. I highly suggest you look elsewhere in Philly. I stayed with a number of colleagues at this hotel, many with different travel preferences, and we all came to the same conclusion.
April 25, 2012
Rated 5 out of 5 by roscoesdad Outstanding Property
The Sheraton Downtown Philadelphia is one of the most outstanding properties not only in Philadelphia but in the entire USA. From the warm greeting by hotel staff to the food fare both for dinner and breakfast, this hotel meets all guests needs. The rooms are spotless, the housekeeping staff diligent in their responsibilities and the appointments in the guest rooms made the room inviting and comfortable. The Club Lounge is clean and the food selection in both morning and evening caters to all culinary tastes. This property is unparalleled in hospitality.
October 20, 2013
Rated 2 out of 5 by Jeff79 Not Happy
I was here for a conf. Reserved five rooms. The employee checking us in did not know how to allow me to pay for all five with one check. She over charged us for one night. When received our slips at check out, some of us were charged additional amount. Different employee fixed everything but now we have to wait for five reimburstment checks. My room had no soap, had to ask everyday. One day was given an extra bottle of shampoo to use for soap. The hallway to my room looked like it hadn't been swept in a week. It wasn't swept for the four nights we stayed.
April 9, 2012
Rated 2 out of 5 by ADXY This hotel does not meet basic amenities
For $200 a night, the hotel does not provide free wi-fi in the rooms. You have to pay an additional amount if you want internet access in your rooms. There is no microwave or refrigerator in the room. When we arrived at 4.30pm, we were told that housekeeping was backed up and hence no room would be available: and furthermore were told they had no idea when a room would be made available. (This after making a reservation 3 months ago). Couple staff members were very good and helpful: but this hotel is not one I will ever stay in ever again and I would dissuade anyone who wants to stay in downtown Philadelphia from staying here.
April 12, 2014
Rated 5 out of 5 by Prncsz2012 Beautiful Hotel
This hotel was beauitful and exceeded our expectations.
May 2, 2012
Rated 1 out of 5 by Runner3181 Worst Hotel Experience
I guarantee I will never stay at this hotel again or recommend it to anyone. Our room smelled like smoke even though it was non-smoking, the sheets were like paper, and the shower drain was clogged. My husband and I left a request for breakfast at 9p the previous night for delivery between 6-6:15a the next morning. At 6:15a I received a call from the kitchen saying they received too many breakfast orders to accommodate everyone's requests. If you know the hotel is completely booked because of an event, it may be wise to add extra staff and prepare for this to happen. If there is one positive thing to say about this hotel it is the exceptionally pleasant staff who always greeted us with a smile. Thank you for making this stay bearable.
September 19, 2012
Rated 3 out of 5 by gleason28 hotel carpets
May 21, 2014