Rated 1 out of 5 by Frustrated777 Frustrated, Wasted my Time
Room smelled like cigarette smoke. Bathroom floor had red nail polish on floor by toilet (looked like blood). Room telephone (outside line) did not work. Management promised to fix, but did not. Outside line obtained via Service Express, but agent sometimes refused to connect us, despite our malfunctioning room phone. The clincher: our bill included charges for toll-free numbers that were connected by the agent! Biggest problem: I spent 90 minutes of valuable time and energy wasted on dealing with staff. Leadership problem? Systemic problem? Unfortunately, it became my problem.
September 29, 2013
Rated 5 out of 5 by Rosesong63 A Great Stay!
Room had great beds and was nicely appointed. I love that there is a small fridge.
Relaxing colours and amenities.
I would definitely stay again.
September 27, 2013
Rated 1 out of 5 by MrPhil Renovations kept me awake all night
I am not a complainer however I found it incredulous that the hotel were doing renovations throughout the night !
When I was woken at 3 a.m. I thought the noise must be coming from outside.
Noise continued intermittently so at 5a.m. I called down and could hear the power tools even more clearly over the phone !
The staff were apologetic and said they would ask the renovators to stop !
Why on earth were they doing renovations at that time anyway ?????
I asked to see the manager in the morning but none was available.
Staff apologized and moved me to a room they said would be quieter and gave me a voucher for free breakfast.
I did not hear any renovations the following night.
Next morning I checked to see if the manager had received my complaint still no manager.
Front staff allowed me a free late check out. When I left at about 1.30p.m. still no manager.
September 22, 2013
Rated 5 out of 5 by Sarae Enjoyed wonderland package
The front desk staff was wonderful.
August 27, 2013
Rated 3 out of 5 by Marvin52 Convient but disappointing
This hotel is needs improvement. I stay here because my company books me here and it is convenient to our office and restaurants. The parking garage which is great when the weather is bad. The staff never remember me, despite being here 2x a month and they never recognize my Gold status (almost platinum) unless I show them my card because their computer doesn't recognize me as Gold despite having this status for 9 months. Today the clerk didn't believe my card and had to check with management who weren't immediately available. The rooms aren't the cleanest and never has robes that are available in other Sheraton rooms. The
tiny 80;s shower stall aren't my favourite. I often have to remind them to send me my folio by email.
August 21, 2013
Rated 3 out of 5 by Bob1184 OK, but not great for price.
We stayed at this hotel for 2 nights while in Toronto for a soccer tournament.
Had to ask several times to get extra towels brought to room, room was not made up until past 3 PM.
Surprised to learn that there is an $8.00 charge per day for WiFi. Stayed at other Sheraton properties without having to pay extra for internet use.
August 19, 2013
Rated 2 out of 5 by MIHockeyFam Disappointed in many things
As a Platinum member at another chain, the Sheraton is not normally our first choice, but the hotel looked like it would be exceptional. We were here for a hockey tournament. - and it was a team hotel. The overall appeal of the hotel was good, but the room was not up to snuff. The bathroom (although a "Jacuzzi suite" aka a jet tub with a tiny shower) was old and dilapidated. The lights were askew, hanging partially off the wall and the light bulbs were different colors (white vs yellow). Next to the toilet there was a “phone jack” with a peeling cover and exposed wall edges. Definitely not what I want to be looking at when I need to use the facilities. The facing shower door had dingy caulk and was overall not a good experience to view. Upon going to bed, I noticed large “flakes” on the nightstand – turns out the lampshade was peeling and big chunks of it were consistently falling off and landing on the items I had placed on the night stand. Not appealing in the lease. All the clocks in the room were set to different (wrong times) – not something you normally expect. Parking was a HUGE issue. There were over 90 families in the hotel from our group alone, and the parking lot was full, and the deck had one entrance that was hard to find with 2-3 floors blocked for cleaning. Why on the weekend? Why no signage telling us where to park? Was definitely a damper. My other main complaint was that the internet charge is 7.99 a day, yet it would NOT work after 10 pm, after repeated attempts on numerous devices. Because I was already in bed with a sleeping child in the room – I didn’t want to call the front desk then – instead I played a game then went to bed an hour or so later. Upon checkout the next day – we thought maybe they would be accommodating and considering we didn’t activate the internet until after 7 pm, that they would waive the internet fee since it didn’t work for very long. Nope, cannot do that. Overall the staff was friendly, though the bar staff seemed put out if we wanted to eat at the bar vs. buffet. Overall, unless I was forced to go back for a team event, I doubt I would, nor would I recommend this hotel. If there is a choice of team hotel next time, I will encourage my group to NOT select this hotel.
August 13, 2013
Rated 5 out of 5 by gvf136 Best Lounge
Spent over 50 days so far this year at this Sheraton in Richmond Hill. Best Club Lounge I have experienced so far. Wonderful breakfast and an extraordinary good buffet in the afternoon from 6pm to 8pm. All staff is extremely nice and helpful.
In short a wonderful experience.
August 13, 2013
Rated 3 out of 5 by dmdmdm After a Decade Service Disimproved
In the past service and rates were better.
July 25, 2013
Rated 5 out of 5 by Gabe007 Totally satisfied from Myla at the front desk to the great room
Got to the hotel very late and Myla at the front desk was very accommodating in extending our check out time. It was a great room with a very comfortable king size bed. It was a great experience and will highly recommend the Sheraton Parkway. We look forward to staying there again soon.
July 21, 2013
Rated 5 out of 5 by SpecialOMom Great Hotel
The location was good for my needs. I liked the option of not requiring the maid service everyday. I received $10.00 in coupons that | used at the buffet on the last morning.
July 15, 2013
Rated 4 out of 5 by Jodi007 This hotel is wonderful
Overall this hotel is wonderful. The staff is so nice and as a platinum member, I was upgraded right away. The staff remembered me from my previous stay. The only thing I didn't like was the office shuttle, it is only available at certain times which isn't very helpful.
July 15, 2013
Rated 3 out of 5 by JoJo Great location
The hotel was right on highway 7, very close to the highway and all the shops and restaurants. Service was great. Hallway was a little too warm, otherwise, everything was great.
Will come back!
July 2, 2013
Rated 5 out of 5 by Conn2012 DALLAS2013
Great location. Close to downtown Toronto via Don Valley parkway and East/West travel via the 407. construction on Hwy 7 in front of hotel looks like it is nearly finished. lots of restaurants within easy walking distance.
Hotel staff are extremely friendly and very helpful. This is the main reason that I frequently return to this hotel.
June 24, 2013
Rated 2 out of 5 by mattgs Good + Bad = Average
I am a platinum member that stayed one night at this hotel.
* Staff - very helpful, club lounge staff were excellent
* Club Lounge - one of the best I have seen
* Room (suite - #978) was dirty
* Hairs in bathroom
* Coffee stains on bathrrom floor (that went away when I wiped up)
* Drain in bathtub was broken
* Jacuzzi cover was 1/2 removed
June 23, 2013
Rated 1 out of 5 thieves
I can't believe I booked a stay on points, and then couldn't stay the night because an employee had an accident. I physically went to the property and asked the front desk what my penalty for cancelling would be and I was told after the front desk personnel checked with her supervisor that I would lose my points. Imagine my surprise to see my points refunded and a $180 charge on my credit card.
I will never stay at this property again.
June 21, 2013
Rated 3 out of 5 by acgm not great
Staff never followed through with anything that I asked
June 20, 2013
Rated 2 out of 5 by MacTravel Hotel is stuck in 1999
First off, they wanted a $50 early check in fee for checking in in the morning. Next comes the musty outdated room, followed by the fact that I had to pay $7.99 per day for Internet.
Who charges for Internet anymore? I remember back in the late 90's this was the case, but this is 2013?
It would seem that this hotel is stuck in the 90's.
Hotel lobby is nice though......
June 20, 2013
Rated 5 out of 5 by deb7840 Exceptional Club Room
We have stayed at this hotel in the past but it has recently undergone renovations and this club lounge ranks with the best that we have seen (of couse the Sheraton Waikiki is #1 for us but this is definitely 2nd). Service, rooms, etc. would make returning to this hotel an easy choice.
June 19, 2013
Rated 1 out of 5 by HKGGA Don't recongnize SPG Gold Elite Member
They didn't offer any free Gift as stated in my Gold Elite Membership. Couldn't get any free WiFi internet access in room. I've to ask SPG for help and it just worked for one night. They told it away in the second night. Also, I'm a Gold Elite Member but I didn't the the level as my friend who was just a SPG Preferred. I was stayed in the 3rd floor next to the rooftop air condition units which my friend was stayed in the 5th floor with better view.
June 18, 2013
Rated 5 out of 5 by gaya366 Great location, wonderful staff
We were greeted with a smile and attended to promptly. All our questions and requests were handled with the utmost efficiency and courtesy. Rooms are great and the Starbucks and Tim Hortons make mornings that much more sunny!
June 10, 2013
Rated 5 out of 5 by Blackwood Another great stay
Update review. Lounge renovations completed. Looks fresh and modern. Very good evening spread of hot and cold appetizers. Staff very friendly and welcoming at check in. Nice buffet breakfast in the restaurant. Took some time to get the room cooled down. Fridge a tad warm. But all in all great value for the price paid.
June 8, 2013
Rated 4 out of 5 by Mayday2013 A good room & hotel but needless annoying charge
We moved the bottled water onto the tray ... about 1 foot. The maid didn't see it and we were charged (after checkout) over $5 for the water we never used. We protested. No results yet.
What a needles hiccup to end a great stay.
June 4, 2013
Rated 4 out of 5 by plum2012 good response to problem
TV in room i was assigned was not working; i called front desk; engineering was up to room in about 5 minutes; worked on problem for about half hour, couldn't fix it; they called front desk, got new room assigned - conveniently right across the hall; and engineering helped me move.
May 31, 2013
Rated 4 out of 5 by Mark Rooms
The rooms are in desperate need of a modernization they are starting to look tired
May 30, 2013
Rated 3 out of 5 by jack Great Conference Facility
I attended a conference at this hotel and loved the facilities provided. However, when we had time off, I would have liked to be able to go outside for a walk but found myself in a concrete jungle - paved parking lots surround the hotel. I was directed to the wrong tower on signing in, no luggage carts were available, and although free interet was supposed to be included in the room, it was not made available to me free of charge. I was told I needed to use internet service in the lobby. The TV in the room did not work (had to call maintenance) and the lamp shade next to the bed kept tipping over.
May 30, 2013
Rated 3 out of 5 by Boost Needs refurbishment.
I had two suites and was disappointed with both rooms. The couch was threadbare, the TV remote was missing the power button, the shower was tiny( I could barely turn around to wash) and the refrigerator did not have a small freezer for freezer packs for medicine.
May 28, 2013
Rated 3 out of 5 by envy1374 Expected better
I recently stayed at this hotel and expected alot better quality and service from a hotel with the Sheraton name on it. The walls were hollow I could hear the people next to me the whole night. I made calls to the front desk twice to have them fix this issue. They called once and there was the same issue was going on for two hours. This was unaceptable service from a name hotel such as Shearton
May 26, 2013
Rated 2 out of 5 by jean7 Had to Pay for Internet service.
Very disappointed that I had to pay 7.99 to have WiFi in my room! Although this hotel was comfortable, I would choose a hotel with free internet.
May 17, 2013
Rated 4 out of 5 by NCrobert Very nice place, great bar, friendly staff
We stayed here for two nights. When we first arrived we had a tough time finding parking as we did not see the many free parking signs highlighting the parking deck. The parking deck could use a bit freshing up as it is an eye sore. There is easy access to the hotel. the room was very clean and well appointed with all that you would need. We ate at the restaruant 4 times, the breakfast buffet was enjoyable and the fresh fruit plenty. Lunch was good, and they were flexible with the menu. Good beer selection and very attentive staff. Hope to stay here in June.
May 6, 2013