Rated 3 out of 5 by mayfairmike1 too much group business
Disappointed that Gold Level SPG did not even get me a room on the side with the best views. Also disappointed that at the time of our stay it appeared as if every Tupperware saleslady in Portugal was also in the hotel. Catering to such large groups inevitably detracts from the general level of amenity and service.
May 28, 2012
Rated 5 out of 5 by BarcelonaDani This hotel has own secret
It was my first stay in Portugal and i have to say I made a good choice to stay in Sheraton. The hotel is very classy and the staff make this hotel running. Thank you for making my stay so nice and pleasant. Especially thank you to Joana and Felippe from Upstairs bar, they took such a good care of me.
July 22, 2012
Rated 4 out of 5 by KrishUSA Great views from the top
Good Lisbon location, great if you're a consulting firm - KPMG, DeLoitte are all within walking distance. Check in process was below par based on my experiences at other Sheraton and similar European hotels. As alway, staff was professional, room was well equipped and hotel amenities were top shelf.
October 1, 2012
Rated 4 out of 5 by PAbuckeye modern and great for sleeping in
Modern, clean, very friendly front desk staff. Got a good pre-paid rate. I am SPG Gold and was upgraded to a room on a preferred floor, though I'm not sure how this differed from other floors (no robes, no club lounge access). Loved the room - the bed was very comfortable (duvet only, no top sheet, but I prefer that). Blackout shades were fantastic for sleeping in. Bathroom is like a glass cube in the center of the room which could weird out some people, but there are blinds you can close if necessary. We thought it was fun. The only think preventing a 5* review is the fact that in-room wireless was either an amenity (which I chose) or about $20/day - which is pretty crazy. Also, be aware that it's probably a 1/2 hour walk to the touristy old town area. Downhill to get there and a lovely walk, but a bit of a hike. Metro (clean, modern, easy) right across the street though. Grocery store around the corner from the hotel and good restaurant choices in the area as well. Definitely recommend this property.
September 3, 2013
Rated 5 out of 5 by NSHE Staff
This hotel is very stylish and comfortable, but what really makes it such a pleasure is the helpfulness of the staff, especially on reception.
January 14, 2014
Rated 4 out of 5 by Re2011m Sheraton Lisboa is a Gem
We are big SPG fans, so picking the hotel was easy. Liking it was easy, too. Great access to many different parts of Lisbon. Staff was great. Lost my glasses and returned the next morning. Very helpful with reservations and car rental. Service in lounges and restaurants was great.
March 27, 2013
Rated 5 out of 5 by Traveler530 One of my favorite Sheraton Hotels
This is the second time I've stayed at the Sheraton Lisboa. The staff is consistently friendly and professional, and the rooms are comfortable and artfully designed. The glass bathrooms are beautiful. This will always be my first choice when looking for accommodations in Lisbon.
February 11, 2013
Rated 5 out of 5 by torontonians123 modern hotel
very good hotel with pleasant interior with excellent service we expect from Sheraton hotels and good location near metro station.
January 2, 2014
Rated 5 out of 5 by Eddy51 Our excellent stay
The hotel was a real delight!
The staff, always friendly and very helpful. The swimming pool in the afternoon is unforgettable and we'll always remember the evenings in the Club lounge.
Thanks every one at the Sheraton for our
August 9, 2013
Rated 5 out of 5 by ppm2311 Beautiful roomd
It's one of the best Sheratons I've stayed with when it comes to the room interiors. Beautiful bathroom blending in nicely with the rest of the room.
I just wish the single beds were a bit bigger, but I'm not very fussy with my sleep thankfully!
March 11, 2013
Rated 5 out of 5 by Nero Great view - great room
It ist nice to stay at this hotel and have Lisboa 's famous bridge and monument to look at. Staff is friendly and helpful , Spa elegant I had a very good treatment -rooms have a modern and pleasing atmosphere and much comfort. Great bathrooms!
November 15, 2012
Rated 5 out of 5 by Dee210 Excellent customer service
Stayed for weekend with friends. Location was good and within walking distance of center of the city.
Friendly and helpful staff especially at the front desk and the concierge was at all times extremely helpful. Would certainly recommend.
February 25, 2012
Rated 4 out of 5 by pbutter Nice features
Nice spacious hotel entrance; comfortable rooms; great work out facility; one downside is distance from main Lisbon Town center and the cute neighborhoods
May 15, 2014
Rated 5 out of 5 by peter The staff makes the difference
Everyone at the hotel is going the extra mile to help the customers, i travel the world but sheraton lisboa has earned an extra star in my book. Two extra stars for maria at the club lounge.
You can be proud of your fine staff
February 3, 2013
Rated 3 out of 5 by Hague Nice hotel but staff service needs to be improved
The hotel is located in a nice area. The welcome and car valet parking were well organised. The hotel room looks nice but unfortunately some facilities need maintaining. The bath tub was broken and it could not be filled with water. The plug was broken and could not closed the drainage of water. The sound installation did not work too in the bathroom. Last but not least the bed was too hard.
A bite disappointing was the swimming pool and spa facilities. Beside the overpriced charges of 12,50 euros per person to visit the swimming pool, the lady behind the counter was not really friendly. We paid 25 euros for two persons and she even did not have a locker available. Although there were many lockers (more than 30 lockers) in the changing room but according to this lady every locker was occupied. On the other hand there were only less than 10 people around the swimming pool and spa. She could not offer anything to store my personal gadget (Iphone, Ipad, etc.) and she gave me the impression she did not care. Further on the spa vichy facility was closed too and the pool was really small.
My last remark is about the charges of wifi internet. I expect from a 5 star hotel that the wifi internet is included in the price.
May 16, 2014
Rated 5 out of 5 by DosSantos Very pleasant choice
It is a five start property that lives up to it (both in service provided and price). We had an extended stay (7 nights) and thought perhaps we could have had a better deal overall. But in the end, the price was worth it because we were not disappointed with the location and service.
Rooms are spacious and modern and we were fortunate to have views of the city. We found the location to be just perfect since we didn't want to be right at the heart of the historic district. If you're up for walking you can get to the city center by Avenida Liberdade: we walked from the hotel all the way down to the center of the historic area and it was pleasant. But nothing is too far by taxi, not even Parque das Nações.
The staff was incredibly friendly and attentive. Great concierge services with actual good tips that are not "tourist traps".
The only thing that was a little disappointing to us was the small choice of food throughout the day in the Club Lounge and a reasonable breakfast buffet (even the one on the lobby).
Other than that, the property is lovely and the staff really helpful.
November 15, 2012
Rated 5 out of 5 by AM2014 GREAT COMFORT
Very nice design of the rooms
May 16, 2014
Rated 3 out of 5 by LADave Expected more from a Sheraton hotel.
No free wifi in room or lobby. Must use their computers for Internet access. Pool is part of the spa and costed 12 euros per day. Room was comfortable and clean. Location is great.
September 23, 2012
Rated 5 out of 5 by petsnake SPG Preferred guest
we were disappointed that there were no Bath Robes, and no bedroom slippers.
Few amenities available for Gold level SPG members.
our stay could have been more pleasant.
September 8, 2013
Rated 4 out of 5 by FrequentTraveller67 Great staff
You always expect The Sheraton to be we'll appointed, but it is the staff in Lisbon that make this an outstanding hotel. Nothing is too much trouble, a great place to stay
February 7, 2013
Rated 5 out of 5 by Plk7 Great stay!
Hotel is lovely and staff was helpful. Good location excellent views and very comfortable stay. Although blackout shades are so good u may never wake up!
November 7, 2012
Rated 4 out of 5 by Ecila Sheraton Lisboa
It is a good place to stay, near beautiful and important sites in Lisboa.
The room is comfortable, and you have taxis and metro very close.
February 17, 2013
Rated 5 out of 5 by Emmy12 Amazing view, facilities and perfect location
High floor rooms have an amazing view over the city. Bathrooms are great and room is very clean. Staff is extremely friendly and helpful.
October 27, 2012
Rated 4 out of 5 by efim What I didn't like
Fee for swimming pool and internet !?
I can't comprehend that!
Good that there's no additional fee for usage of the elevator; tv etc!
August 27, 2012
Rated 5 out of 5 by MACH excellent
though reservation was done at the last minute on the day of check-in,
all service in the facilities were second to none.
August 30, 2013
Rated 4 out of 5 by FBG87 Too far from city center
Very nice, superb room, clean, nice bathroom but far from city center. Buffet lunch were just fine, not exceptional.
February 18, 2013
Rated 5 out of 5 by PaulD Staff and hotel are excellent
All the staff in this hotel are amazing i.e. front desk, restaurant, and club lounge!
Facilities are excellent!
February 18, 2013
Rated 5 out of 5 Great Hotel
The room was very nice and always clean.
The staff is very relevant and always try to help if any question.
February 5, 2013
Rated 5 out of 5 by SJR22 Comfortable Oasis in Lisbon
The hotel was very nice, staff was very helpful, and the top floor restaurant, though pricey was very good.
January 9, 2013
Rated 3 out of 5 by NYE2013 Sheraton Lisboa
Reception staff not very friendly in the day time but night staff was great.
Beautiful view from panorama restaurant on top floor of the hotel. Great attentive restaurant staff in this panorama restaurant.
Rooms are very modern which is nice and minimalistic, but did not like the dark brown carpet, made the small room feel even more cramped. We had a great view of the April 25th Bridge and the Christ Monument from our room which was a delight to wake up to every morning!!
The only reason I would not recommend this hotel is its location in Lisboa. We did not like the location of this hotel because did not feel safe around the immediate vicinity .
November 7, 2013