丹佛市中心喜来登酒店

  • 美国
  • 科罗拉多州,
  • 丹佛
  • 法院广场 1550 号
  • 邮政编码 80202
  • 地图

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Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 3.5 out of 5 by 1033 reviewers.
Rated 4 out of 5 by This hotel has a great location. It was close to many attractions. The staff was friendly & helpful. October 23, 2014
Rated 3 out of 5 by Convenient Location I would expect more from Sheraton based on previous stays at different locations. The room itself was VERY small and had a strange odor. The room was booked as part of a travel package so it is what it is. The location is incredibly convenient to all of Denver. July 26, 2012
Rated 2 out of 5 by I will not stay here again Lets start with the staff. Un co-operative, rude, and all in all just didn't care at all. I found blood drops on a towel in the bathroom, went to the Concierge and complained, he didn't even bat an eyelid. "Yeah, so what do you want me to do about it" I told him it was not good enough, he just walked away. Next, we rented a rental car, told 4 of the door people we were sitting on the seat outside and could they tell us when the rental arrived, the car did arrive and it wasn't until an hour later that we actually found the person that delivered the car to us. He had spoken with the same people and they told him they knew nothing about the car. We watched all this facade unwind and no one even cared. I feel that the staff in this Hotel need a lesson in customer care and are very unprofessional. They all need to read the book "A moment of truth" and get their act together. I will never stay here again and am a very dissatisfied Customer. Having stayed a Sheraton Hotels in the past around the world, I would class this one a the worse. June 28, 2013
Rated 2 out of 5 by Inconsistent Service I requested several things when we check-in: Requested that housekeeping staff provide four sets of towels for Friday - Sunday. I also requested that the Denver Post be delivered Friday - Monday. On Friday, housekeeping staff left the requested sets, on Saturday they left three bath, one each wash and hand towels, on Sunday, they left three bath, two hand and two wash towels. On Friday, the paper was not delivered, after stopping by the front desk, the paper was delivered on Saturday, Sunday but not on Monday morning. I believe that service should be the most integral part of the hotel's environment and as such, it didn't meet the Starwood philosophy. July 30, 2014
Rated 5 out of 5 by Hotel room and accomodations were superb! I really enjoyed staying at the Sheraton, located downtown in the heart of the mile high state of Colorado. Good location, atmosphere, and native hospitality-5 star stay and experience!! May 13, 2014
Rated 5 out of 5 by Excellent Week On 16th Street Mall I stayed at the Sheraton Downtown Denver from June 30th- July 7th for the annual teachers union convention. The hotel and city were swarming with over 13,000 teachers and we were treated so well. My favorite experiences were: 1. the fruit infused water everyday in the lobby and the cabanas at the roof-top pool. My son is planning on a trip to Denver for part of his honeymoon and I hope that he decides to stay at the Sheraton. October 13, 2014
Rated 5 out of 5 by Great location The only complaint is that the internet is slow and although they up-charge for faster speeds it's still slow. June 6, 2014
Rated 5 out of 5 by Hotel stay Staff was very professional and helpful during my stay in Downtown Denver. June 13, 2014
Rated 5 out of 5 by Grerat Location for 16th Street Mall This is a great location on the 16th Street Mall, and within walking distance to the State Capital and Art Museums May 29, 2014
Rated 5 out of 5 by Outstanding fitness facility Of all the hotels I've visited, this had the largest, most up to date and well-maintained fitness facility. Available 24 hours, it was usually busy at all times! It was a great way to keep up my fitness on the road. August 30, 2013
Rated 2 out of 5 by Staff While the staff seemed to be incredibly nice, I was underwhelmed by their ability to deliver. I was only there for ten hours, but they failed to deliver on my only two requests: an urgent wake up call and a maintenance call for a draining issue. They never called and din't really care when I mentioned it and they also sent a person in at 8am while I was having breakfast and clearly did not leave the building yet (everything still out in room). Usually wouldn't complain, but they didn't seem to be focused on customer service at all! October 2, 2014
Rated 5 out of 5 by good customer service Left my iPad behind; hotel located it promptly and returned it. May 18, 2014
Rated 5 out of 5 by Great Staff, Excellent Customer Service My experience as a meeting planner in charge of an event this big was great. Starting with Mark Major who from the beginning was great to work with and was there for us from beginning to until the very last day. Mark was always present and ready to help and solve any problems; following by the best Group coordinator I have ever had, Venessa Valdez who always took care of all the changes and corrections I had before and during the conference in a matter of minutes. Great Customer service Venessa! During the Conference EMS like Carson who became my shadow and was there every time I needed him as well as Shane and Bonnie. The banquet staff , Ruben Caballero did also a great job during the lunches and dinner (to include Petia and Bianka). The chef who was very flexible with the food changes and special requests. Overall the Staff at the Sheraton was extremely helpful and professional. Great Job! October 13, 2014
Rated 5 out of 5 by Beautiful hotel with great staff Staff was extremely friendly and knowledgeable of the area, and the hotel was very clean and my room was incredibly big and comfortable. June 3, 2013
Rated 5 out of 5 by This hotel's staff is AWESOME! From the moment we checked in to the moment we checked out the staff was polite, knowledgeable and courteous. I would stay here again. November 5, 2012
Rated 5 out of 5 by Staff great Any questions or concerns I had were handled buy the staff quick and kindly that is always a good reason to return again. June 16, 2013
Rated 5 out of 5 by Bronco Game Great prices, Great location . Nice suite. Had to ask for a frige but it showed up shortly after. September 26, 2013
Rated 1 out of 5 by Great Location Great location of Hotel, however the service and the lack of maintenance is less to be desired. November 18, 2013
Rated 4 out of 5 by Some improvements could be made Staff responsiveness was truly wonderful. Anything we asked for - we got an immediate response...including someone bringing a receipt to my room the morning of checkout. Much appreciated! I returned to work and found the invoice in my email, next time I will just use that. The bed was WAY to soft for my spouse, he didn't sleep well the entire time we were there. Is there some option for someone that prefers a firm bed? Our room was a little small, but compared to the first room we were given, it smelled MUCH better. (the first room smelled a little like mildew) September 22, 2014
Rated 5 out of 5 by Good value Excellent breakfast, good value for the price. Free WiFi much appreciated. March 8, 2014
Rated 5 out of 5 by Very nice Very nice hotel, rooms clean, nice views, roof top pool very nice as well. June 3, 2013
Rated 5 out of 5 by Great sleep Everything was fine and especially helpful front desk. February 2, 2014
Rated 2 out of 5 by Location and Staff: Great! Room: Meh. This hotel was Nice-ish. Location was great! Especially with all of the food options accessible from within the hotel. Staff was great. When I "blew a fuse" when using a hair dryer, the maintenance man was fast and friendly. Unfortunately, often it is the bad that you remember most. We had to fight the toilet every time get it to flush. The shower drain was ridiculously loud. The TV audio had static. The seemingly convenient HDMI outlet wouldn't recognize my iPad (even with appropriate connectors and cables). Not to mention this was the smallest hotel room in which I've ever stayed. I think I will stay elsewhere when coming back to Denver. January 2, 2014
Rated 4 out of 5 by First impressions On arrival at 10:30pm, the parking garage was very tight to maneuver and park. Checking in, and being the only person waiting in the preferred line, the young lady w/braces working the counter spent 20 mins chatting/flirting with a patron whilst her colleague checked-in 3-4 people. She then put me in the smallest, furthest away room and tried to explain it to be my fault for arriving so late. Next morning I called lobby to complain to manager. Larry took my call, quickly addressed my concerns and within 1 hr had me in a suitable room. He was very courteous and professional. Basically, he saved the day for your reputation as far as I'm concerned. August 16, 2013
Rated 4 out of 5 by A good conference hotel I attend a conference at this hotel in September 2012. Th ehotel has suitable conference rooms, and staff are working efficiently on all the conference matters. As for the guest rooms, I stayed at the Tower block, which is an old block built in 70s. The airconditioning is rather a historical model, which creates loud noise in comparison to others used nowadays. I needed to switch off the airconitioning throughout the night in order to sleep. Also, for guests from Asia, we would not prefer to walk bare foot. Normally, a pair of indoor slipper is provided for all hotels in Asian region. Overall, the hotel room is clean and comfortable to enjoy. September 11, 2012
Rated 3 out of 5 by Hotel did not meet expectation Having stayed at several Sheraton and Westin properties and must my room was a real disappoint meant for the price point. My mirrored closet doors were off track and the relative size of the room was a disappointment as well. I stayed in the tower and access to it from the lobby was a little confusing when first directed by the staff. I know that was because it was across the street and having a customer go outside crossing traffic would not be the right thing to do. Once there two elevators on the tower side were just a bit too small when several people needed access. Staff was friendly, lobby attractive, room 1534 did not meet my expectations. November 3, 2012
Rated 2 out of 5 by Great Location, Many Inconsistencies Located ½ Block from the 16th Street mall with its free bus. Bad experience with Samantha at the front desk: When my wife asked about stamps, she was rude and dismissive, and then proceeded to give inaccurate information. After I complained to the front desk manager this young lady shot us dirty looks when we passed through the lobby. Gym was very well equipped, though not all TV’s were operational The hotel layout was confusing. WiFi was spotty and required separate logins multiple times per day, worse on mobile devices The room was small, no dresser or wardrobe; it has 2 small nightstand cubbies for clothing which were insufficient. January 6, 2013
Rated 5 out of 5 by Excellent Staff, Great Amenities and Prime location This hotel is quite large, so I did get lost several times. However, the staff was more than helpful with helping me find my way every time. I arrived at 5am the day after my anticipated arrival sue to 26 hours of flying nightmares due to airline issues, weather, etc. I was so exhausted when arriving and the staff was more than accommodating. They upgraded my room to a suite and gave me an encouraging smile that my nightmare of a trip was going to get so much better staying at The Sheraton. I highly recommend this hotel to anyone coming to Denver. It is right in the heart of Downtown Denver, with dining, shopping and entertainment in walking distance. June 23, 2014
Rated 4 out of 5 by This hotel has a great location Great location and friendly staff. However, need better directions for those staying in the tower section of the hotel. I noticed many travelers (myself included) wandering around the concourse level trying to find the guest elevators. The signs are too discreet for a blurry-eyed traveler. It also took me a bit to find the pool b/c of sign location. October 14, 2014
Rated 4 out of 5 by Staff is Great The check-in personnel were great; notable was Maria. August 19, 2013
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