Sheraton Vancouver Wall Centre

  • 1088 Burrard Street
  • Vancouver,
  • British Columbia
  • V6Z 2R9
  • Canada
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Age Requirement Policy

Guests must be 19 years or older with photo identification to reserve a room. Individuals under 19 years must be accompanied by a parent or guardian.

Rated 3.9 out of 5 by 549 reviewers.
Rated 4 out of 5 by Nice Location and Hotel Front desk Great. As a Platinum Member they always give me an upgrade. The only neg. feature is the CLub Lounge, the food could be a little better. December 16, 2012
Rated 5 out of 5 by Business/Pleasure stayed @ Sheraton Wall Centre for 4 nights. Sleeps were quiet (even though hotel is located downtown and across from a hospital). Room was modern and clean. July 28, 2014
Rated 3 out of 5 by no room available until 4.30pm as a a preferred spg member staff at lobby was incompetent and overloaded with all kinds of other random questions August 29, 2012
Rated 1 out of 5 by Sheraton Vancouver Rooms extremely small for the price. Self parking was imposible September 10, 2012
Rated 4 out of 5 by Hotel is like home I come to Vancouver once a month and as an SPG platinum (lifetime Gold) member and elite member in other programs I have my choice of the many fine hotels in this beautiful city. I typically stay at the Sheraton Wall Centre because it is familiar and comfortable for me. What's good- Location, location location! It is centrally located to great restaurants, movie theatres, good shopping and you can walk in all directions and find something interesting to see. Suites are spacious and the club floor lounge is really quite nice with a spectacular view. Little chocolates left by the cleaning staff are a nice and welcome touch. What needs improvement- improve the fitness facility by rearranging the weight rooms. Make one room all machines and the other free weights/stretching/yoga for example Change the toilets in this hotel. Almost every room in which I've stayed had toilets that required two or more flushes to completely empty. For a hotel that prominently asks patrons to reuse towels to conserve water, the toilets are a gigantic waste. There are no coffee shops in this hotel to grab a coffee/snack/breakfast. Sometimes I want to grab a post-workout meal but do not want to go to the restaurant. This is annoying for a hotel of this size. Overall, this is a good hotel for both families on vacation and business travellers. There are some blemishes but the good typically outweigh the bad. September 9, 2014
Rated 1 out of 5 by One Star is Generous Where to start? One receptionist on duty entire time I was there. No recognition of Platinum status. No offer to upgrade to "best available". No newspaper. No bottled water provided. Pathetic club lounge didn't even serve alcohol. I stay at Starwood routinely on four continents. This wasn't my first try at this property. But it was my last. September 3, 2014
Rated 5 out of 5 by Definitely recommended Beautiful hotel, in a great location within Vancouver. Rooms are very nice, well furnished, and comfortable. I think charging extra for hi-speed WIFI is a bit much in this day and age (it should just be a provided amenity), but everything else about the hotel and the stay is great value for money. I will stay here again next time in Vancouver. July 14, 2014
Rated 5 out of 5 by Exceptional Staff We were at the Sheraton Wall Centre for almost two weeks. There was no concierge but the desk staff was great for suggestions and making dinner reservations etc. Great proximity to restaurants so the noisy hotel restaurant (music) could be avoided. July 18, 2014
Rated 5 out of 5 by Location A great property for either business or shopping. Friendly willing staff and expectations consistent with the brand. September 4, 2014
Rated 1 out of 5 by Lack of Service Checked in on Friday and knew shortly that we would need another night. Go down to the front desk and ask if we can extend our stay and book another night. Told that they can't take care of the request and I would have to call the reservation line (???). I call the reservation line and I'm told that the reservation system is down until 7am and told to go the front desk. I call the front desk and they ask me to come down in the morning and not to worry they will find us a room. Come down to the front desk in the morning and am told the hotel is sold out. We end up moving to another hotel for the weekend. This to me is a very basic request and in fact all we wanted to do was extend our stay but they couldn't figure it out. August 17, 2014
Rated 4 out of 5 by Almost perfect I stay frequently at this property and the staff and location are great and the rooms are always clean. However, I would like to see this property upgrade its fitness facilities. It is a small area with three different fitness rooms so you are always going back and forth between the rooms. The equipment is generally outdated, limited selection, and very crowded and packed into these small rooms. Sheraton is promoting a massive upgrade to their fitness facilities globally but the Wall Centre does not seem to be a part of this which is too bad. I hope this changes. October 22, 2012
Rated 2 out of 5 by Not happy with my stay Below average service.Staff training may be needed. Two towers, South renovated and North a few years newer. Check in area at the South Tower is cramping. I know traveling season in Vancouver just arrived and it is busy, but the staff can have a little bit more hospitality. Arrived at 1:30pm and was told my room is not ready and needs another hour. Sure thing it is still not ready one hour later. Spend more time at the lounge and then was told there is a room in the North tower with double bed is available, no mentioning any upgrades, and later I checked and there are all kinds of suites available. Since I am busy with my work and do not want go through the hassle to have a room change. The sound isolation of my room is not good, hotel is 20 walk from ocean. Finally decided to cut my stay from 5 to 3 days and move to another starwood property. During check out the gentleman is chatting with a custom and just ignored me, I stand there with my luggage for a good 5 minutes, OK, I guess there won't be next time. Also, the room service is OVERPRICED, even compare to the Westin Grand now I am at. (oh, i did get an room upgrade here). May 10, 2012
Rated 5 out of 5 by Conference Facilties Great layout, ease of access & number of breakout rooms excellent. July 14, 2014
Rated 3 out of 5 by Air conditioning was not working The air conditioning system was not working in room 806......it was never able to make the room confortable. Only the fan was working, not the cooling unit. I reported it to the front desk the next morning after a sleepless night...the desk made no effort to correct the problem. I was double billed for parking..and twice had to go down to the front desk in an attempt to correct the problem. Eventually, the front desk corrected the parking double bill. Very dissappointed in my stay. I wiill not recommend this hotel to anyone visitiing Vancouver. August 8, 2012
Rated 1 out of 5 by Very poor staff communication and guest service The television in the room did not work for the whole 3 day 2 night stay. I reported it the first day, staff promised to have it fixed, nothing was done, a day of parking was promised as compensation, a credit did not materialize. I requested a late check out but the key cards did not get changed and as such i was required to stand in a large lineup for 20 minutes, serviced by one attendent to get the key reactivated. Parking fees were advertised to be $30/day whether self or valet but the final bill charged $40/day for self park. I must admit that i was getting fed up with the whole place and i started to become extra critical so when i say that the carpet in the room seemed dirty and a bit grimey to me it may be just the experience speaking. February 24, 2013
Rated 3 out of 5 by great location but average Generally OK but 2 negative points - 1. on the morning of checkout I had to call guest services several times to get a response; when I got through to the desk I was placed on hold for an unacceptably long time. 2. Live music was advertised in the bar until 1AM during the week - at 1130 last call was made and everything shut down shortly after. this was annoying to guests other then myself as several clearly had planned for a drink there at the end of their night and were turned away. Positive - lunch service in the cafe was great September 10, 2012
Rated 1 out of 5 by Awful experience This had to be one of my worst experiencing staying at a Sheraton hotel. The room was very nice but the refrigerator didn't work which is something I could over look. But what was awful is the fact there was no hot water. I called the front desk in the morning when I realized there was no hot water and they said you need to let it run 15 -20 minutes. That is unacceptable when you are staying at a hotel, like a Sheraton. I did let the water run but it was still cold and I had to get to the airport so I had to take a cold shower on a cold and rainy day. That may be the reason I have a cold now. The gentleman at the desk was very apologetic and said he would pass on the information to the manager and they would get back to me. No one has contacted me as of today. February 7, 2013
Rated 1 out of 5 by Poor experience overall 1) Had to wait till 3 PM for a promised ocean view room. The room was at best a partial ocean view. You could see a building right in front 2) Only one bottle of water for a whole stay 2 nights 3) I wanted to make a local call after I checked out and was initially told I would have to pay CAD 1.75 4) Old moldy room with copious scratches on the door / bathroom walls Overall, I go the same experience as what I would way got if I have booked it on hotel for 40% cheaper. the question is where is the SPG recognition? September 17, 2013
Rated 4 out of 5 by A good choice in Vancouver The Sheraton Wall Centre is a great location for business, pleasure or sightseeing. Great restaurants within walking distance, modern facility, but the check-in and check-out was slow due to only one or two at reception. Lines became long at times and a 15-20 minute wait to adk simple questions. The Club room had a terrific view but the food quality for breakfast was average. August 25, 2014
Rated 5 out of 5 by The best hotel I've ever stayed at I've stayed here on two occasions and got the best reception both times. I had lots of questions to ask the front desk but they patiently answered all of them and gave me great advice on things I hadn't thought of asking. My request for a specific room was met and I had a newspaper every morning. The view both times was stunning and everyone in the hotel seemed to like or love their job. The food was good though we most often dined in the area. Every store you need is minutes away and it was always a pleasure to return to the perfectly temperature room and leave the heavy bags and enjoy a few minutes of the view before continuing our city touring. The staff at this hotel knows their city and care about their guests. This will forever be the hotel I return to when in Vancouver. July 4, 2012
Rated 2 out of 5 by Time for an overhaul, rooms and staff. This hotel is in a pretty great location, but is sadly in need of update/maintenace. Have stayed at this hotel many times, but this last stay will probably be my last. The hotel was full for noisy unsupervised teeanagers banging on doors and yelling in the hall. Had to call security! Why put customers on the same floor with event / convention groups? Left a vm for the manager, who did not even return my call. Sadly this was my favorite place to stay, but now has become a worn, overpriced convention hotel. March 19, 2012
Rated 5 out of 5 by Sheraton Walle Centre - 4/4 to 4/8 My father, brother, and I stayed at the Sheraton Walle Centre for four nights. We used suite night upgrades and were awarded with a two bedroom suite, which had a wonderful space and layout. The lounge was also very nice, with a beautiful view and friendly service. Friendly service was a hallmark of the hotel, as the concierge, valet / doorman, and reception were all very polite and helpful. The hotel is in a very convenient location; we had a car but the concierge was always prepared with public transit options. Stanley Park and Granville Island were both very short drives from the Sheraton. Other sites such as the West End, Olympic torch, Gastown, Robson Street, Yaletown, and Chinatown were also within a reasonable walking distance. Lots of restaurants in the area. Movie theatre within two blocks for rainy days. April 9, 2014
Rated 4 out of 5 by Great location Location is central to everything - shopping, dining, attractions. Only thing that was below expectations was the service in the restaurant in the hotel in the North Tower. Service was slow with only three occupied tables in the dining room, forgot our order of bread, did not check with the chef if able to substitute some food requests and bar orders took longer than expected. Waitress did say up front she forgot some of our requests but did not apologize or try to accommodate another way. June 12, 2012
Rated 2 out of 5 by Terrible customer service I made a reservation a month in advance, requesting a king size bed in a room in the North Tower. Check in took forever as there was only one clerk at the front desk. She proceeded to tell me that she had a room in the South Tower with a king bed but only a room with two double beds in the North tower - what's the point of making a reservation. The room was poorly laid out. Check out unacceptable. August 21, 2014
Rated 4 out of 5 by Great feature but a couple of concerns Overall we were very satisfied with our stay. The staff was excellent and very accommodating. My concerns are minor. I was very surprised to find that in the restaurant we were not given bread but had to pay extra for it. I have not experienced that in other high end restaurants. Also, the Green Initiative seems like a good idea at first. You get a $5 coupon for each day that you choose no maid service. I'm sure that the hotel is saving more than $5 on this one so it appears to be a way for the hotel to make more profit while "appearing" to be green. If they are going to try to be green they should be honest about it. Lastly, instead of telling people the parking is $30 plus tax, they should tell them that the parking tax is 27% August 7, 2014
Rated 2 out of 5 by Needs work toilet would not stop running. Was never fixed in 3 days. Would have to remove lid to fix. Curtains too short for full length of window. So much for sleeping in August 25, 2014
Rated 3 out of 5 by SCALDING WATER Everything was great in my room until... I turned on the taps. Unfortunately this wasn't until 1:30 am. I tried to use the cold water and was scalded to the point where my hands were swollen. I tried everything thinking it was just the pipes. Even the bathtub produced the same results. So, I called down to the front desk, and they had someone check another rooms' taps to make sure it wasnt having the same issue. I had to repack all of my stuff and move rooms in my pyjamas. I barely got an apology. I didn't even get a room upgrade, and having already stayed in a Sheraton for over 100 nights THIS year alone, I expected a lot more. However, once I was in the room, the bed was very comfortable, it was clean and met my needs. June 6, 2012
Rated 5 out of 5 by Excellent location for business as well pleasure As a SPG member it is always nice to be recognized as such. That is the main reason my first choice of hotels is with Starwood. Amenities and staff were of the high quality I expected. Thank you for a most pleasant stay May 30, 2014
Rated 1 out of 5 by Sheraton Wall worst experience This hotel was apparently under construction, so I was given a room so small, I could touch both sides of the room while in bed, the desk and television were at the foot of the bed and barely a foot away, I turned around and there was the closet and the bathroom, the service was terrible, the reception I got, was about the service from a NO star hotel. they did not observe any of the benefits I am supposed to be given as a Gold member. January 29, 2013
Rated 5 out of 5 by Hotel exceeded all expectations Immaculately presented, centrally located to shops, restaurants, tours, transport. Indoor pool/gym a bonus. Friendly staff. Huge rooms. June 3, 2014
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