Rated 4 out of 5 by RMEBrown Great Hotel Except......
Hotel is great, staff is great, executive lounge is great, location is great.
The mold and mildew in my room around Air Conditioner, NOT SO GREAT!
Noise from Elevator wasn't so good either.
Overall, a really nice stay! Perhaps I just had a bad room.
May 6, 2013
Rated 3 out of 5 by Steve37 Slow check-in to start with ...
I had to wait more than 25 minutes at the SPG Gold & Platinum welcome desk in order to get checked-in. I don't understand why they had only one customer service agent available.
In the room, no robe was available and the bathroom was somehow outdated.
May 1, 2013
Rated 3 out of 5 by Moose14 Excellent location
We found the Hotel to be in an ideal location, however found service to be far below the standard accustomed to at SPG Hotels. Staff appear to be quite unhappy with their work environment and this is strongly reflected in their approach with customers.
October 22, 2012
Rated 5 out of 5 by Chewie Very Convenient
Location means so much while staying in the city and doing a variety of activities. It is an easy walk to the ballet, outdoor skating rink, shopping, and excellent restaurants. The hotel personnel were welcoming and helpful. We will definitely return.
December 29, 2012
Rated 5 out of 5 by Cazzy Staff great - place busy; mini-NYC
Brian, at the front desk was very accomodating in up-grading me due to an issue I had last time I stayed there. Wonderful staff all-around. Location perfect. The furniture is a bit worn (holes in couch, stains), but in general the hotel is well-kept.
October 31, 2012
Rated 4 out of 5 by Jelly Great place to stay
Excellent location - great in the winter as there is direct access to the P.A.T.H underground system. The public areas have a vibrant atmosphere with convenient ease of access to restaurants and conference facilities. Check-in and check-out seamless.
March 8, 2013
Rated 3 out of 5 by SusanJones Subpar rooms
The south tower rooms are in need of an overhaul. The wallpaper is dingy, fixtures are showing wear and tear and the heating unit was very old and rattled loudly. When the heating was off the windows were running with condensation.
January 19, 2014
Rated 4 out of 5 by CanuckTraveler One of the best Club Lounges out there!
Great downtown location with good views of Toronto. I stay here because of the Club Lounge as it is one of the best at any SPG property I've stayed at. Parking is very expensive but there is cheaper parking in the Green P parking across the street.
August 1, 2012
Rated 4 out of 5 by Eden75 First Stay
This trip was my first stay at the Sheraton Downtown Toronto. The staff was excellent. Helpful, polite and quick. The room was clean and comfortable, with a wonderful view. I will definitely be staying at this hotel again when I am back in Toronto.
November 19, 2012
Rated 2 out of 5 by Akids Unsatisfactory
We are returning guests and try to come into Toronto once or twice a year and stay at the Sheraton, however this visit was not impressive! I'm not sure if it is because we used our points, but regardless the service was horrible and the accommodations were poor. We had booked for 2 adults and 2 children and we were the farthest away from the pool in the south tower which was an old outdated room. There was nothing outlining hotel services in the room and when i called the front desk the person was plain rude telling me to check channel 2! That was disappointing, however what was most disturbing was that the TV would keep blitzing out, so was tough to check hotel services and the hair dryer was sizzling and burning. When I went to the front desk to check out and let them know about the issues in our room, the person I spoke with didn't ask how my stay was and didn't apologize or even acknowledge the issue, just stated he would let someone know! We were very disappointed and likely will rethink where we stay on our next trip into the city.
August 24, 2013
Rated 2 out of 5 by Yaatri Tired hotel
This hotel has a good location, but rooms are old and tired, so is decor. Heating does not work well, showers don't work well. Food choices on the menu are quite poor, especially for vegetarians.
March 5, 2014
Rated 4 out of 5 by Sakai Excellent experience but the wifi...
All around a wonderful experience(s). Unfortunately the wifi in our room on the 28th floor was so inadequate on one of our devices, I had to stand near the door to receive a signal.
Was impressed by the security for the hotel during the weekend .
August 5, 2013
Rated 3 out of 5 by Randy123 Needs some improvement
room wasn't as clean as could be. TV didn't work at first so I had to reconnect the plug into the TV and it worked. Room service wrap was below average - for the price is should have been better and should offer a regular club sandwich not a wrap.
November 28, 2012
Rated 5 out of 5 by Stephanie1952 Definitely the place to stay while in Toronto
We've previously stayed at the Royal York Hotel, but the Sheraton on Queen out did them in all areas, and I will definitely stay at the Sheraton from now on. All the staff were professional and met all our requirements. Very clean and comfortable.
December 28, 2012
Rated 3 out of 5 by TLB2610 Central location
For an ovenight stay in downtown Toronto this hotel is conveniently located. Easy access to and from Toronto Intl Airport (Pearson).
April 3, 2014
Rated 4 out of 5 by NOSTREBOR Traveller beware
I WAS DISAPPOINTED THAT i WAS CHARGED $19.20 FOR WATCHING A FILM THAT WE HADN'T BEEN AWARE OF WATCHING. THE DESK WAS UNABLE TO TELL ME THE NAME OF THE FILM AND WHEN IT WAS WATCHED..THERE WAS NO
NOTIFICATION OF THE CHARGE WHEN WATCHING TELEVISION
September 30, 2012
Rated 1 out of 5 by RK8191 Outdated and dirty
My room was horrible--- stains on the carpet, stains on the bathroom countertops, curly hairs waiting for me when I first turned on the shower... Disgusting. I would never stay at this hotel and will try and avoid Sheraton Hotels in the future.
August 27, 2013
Rated 5 out of 5 by Henry56 Very nice hotel in a perfect downtown location.
Very nice hotel in perfect location. Pool and fitness area clean and fully equipped. Nice rooms. Mainly excellent service. Some sour grapes though. High rate for WiFi which is not adequate in todays society. A 45 min wait in order to check-out.
May 5, 2013
Rated 4 out of 5 by Richard777 Nice Hotel downtown Toronto
This hotel is located in the Central Downtown Toronto area and has excellent banquet facilities. We found the room to be standard and the bed a little hard with a tiny bathroom, but overall we had a nice stay and the view of the City was great.
December 11, 2012
Rated 4 out of 5 by janey PlASTIC GLASSES?
Surely the Sheraton cn do better than that. Having moved from a smaller hotel that had provided both tumbler and wine GLASSES, I thought the plastic wrapped plastic glasses were a bit declasse.
Otherwise, just fine. Staff particularly helpful.
October 28, 2012
Rated 4 out of 5 by CEF12 Bathtub drain
My overall experience and rating for the hotel is very good, my only concern was the fact that the drain in the bathtub seemed to be plugged and so the water drained very slowly which caused the tub to become slippery with soap during a shower.
March 27, 2013
Rated 2 out of 5 by aani123 The hotel is really run down
For a hotel in Toronto this hotel is really run down. The curtains are torn, the shower heads are broken, from some places the shower walls have cracks. Really not a place I would recommend anyone to stay in. There are better hotels in Toronto
August 16, 2013
Rated 4 out of 5 Overall ok
Room was comfortable but had issues with vent and tub - both solved and with a smile by the maintenance worker. Room not made up one day which was annoying but the housekeepers came right up to give fresh towels. Great location, ok experience.
May 6, 2013
Rated 3 out of 5 by dumb23 I was disappointed
At this hotel there is no recognition of my SPG Gold status. I paid $50 for internet. Nobody wouldhelp help me as to why I had to pay for internet. Room was average. I dont seem to be getting credit for all my stays. All in all it was not good
September 24, 2012
Rated 5 out of 5 by Skipper1 Staff outstanding
We were astonished by the tremendously outgoing, friendly, and helpful staff. Each person we met impressed us as truly happy to be there, and excited with the opportunity to welcome and assist us to the very best of their ability. Outstanding!
January 22, 2013
Rated 5 out of 5 by Bermudez2014 Wedding Night
We chose the Sheraton for our first night as husband and wife. Our room was comfortable and quiet. The Club lounge was large and offered a nice selection for our breakfast.
March 16, 2014
Rated 4 out of 5 by njwg Club Lounge
Blesilda is an amazing hostess for the Club Lounge...she is so attentive and always remembers names and faces! She makes me want to return to the Sheraton Centre over and over again...!!! What a terrific asset Blesilda is to Sheraton Centre!!
December 20, 2012
Rated 5 out of 5 by PJAY1 Good Place
The hotel is well located within walking distance to many shops and restaurants.
April 14, 2014
Rated 1 out of 5 by badroom I would never stay
After over 40 room nights at the Sheraton i will be looking to stay at a different hotel the next time. Room heating system did not work. the TV kept freezing or going blank. i am a gold member and was not treated as one. No newspaper
December 9, 2013
Rated 4 out of 5 by Nelly71 Great Downtown stay
This hotel was a hotel that was reasonable priced for downtown Toronto. We walked to two different Jays game and the Hockey Hall of Fame. Everything is in a reasonable walking distance and the staff is friendly and knowledgable when needed.
May 6, 2013