Sheraton New York Times Square Hotel

  • 811 7th Avenue 53rd Street
  • Nova York,
  • Nova York
  • 10019
  • Estados Unidos
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Rated 3.7 out of 5 by 2060 reviewers.
Rated 5 out of 5 by Top Place To Stay Great place to call home - Easy to check in and then get out to the Streets of NYC ! March 25, 2014
Rated 3 out of 5 by It's just ok It's close to Times Square. Great for tourists. May be too crowded/busy for business travelers. The property itself is in good shape. The lounge offering is a little disappointing. It gets pretty crowded in the morning and the breakfast spread mainly consists of cold items like muffins, bagels, toast. The property also does not participate in the Green Choice program. May 24, 2013
Rated 5 out of 5 by Best NYC SPG property! I loved this re-modeled Sheraton. It was modern, clean, and well done. The hotel was mobbed but the service was still very good. There was a club level and it was quiet and well stocked. Rooms were very updated. Would def stay here again! Wish all Sheraton's were this nice. Money well spent and great job. February 5, 2014
Rated 5 out of 5 by This hotel has the perfect tourist location I stayed at the Sheraton Times Square Hotel from Saturday, 08/24/13 thru Wednesday, 8/29/13 and had a great time! The hotel location is right in Times Square which is perfect for "tourists" (like me and my girlfriend). The hotel is newly renovated and the staff is very pleasant. The only problem I had was a big hole in the bottom of my bath sink and the toilet stool was leaking-water everywhere in the bathroom. The sink was repaired within 3 days and the toilet stool was chalked within 4 days. May I remind you this is a 5 days/ 4 nights stay! The hotel manager did give me $150 credit or to relocate to another room. Who wants to relocate to another room when you have unpacked? I opt for the $150 credit. Overall, I love the hotel and the location is a "plus" and I will recommend the Sheraton Times Square. I plan to in the future to come there again and the next time I will check all the plumbing before unpacking (smile). August 29, 2013
Rated 5 out of 5 by Very Good Stay When I travel to New York I stay at the Sheraton New York Times Square becuase of the fine service and friendly staff. March 21, 2014
Rated 4 out of 5 by Great Staff We recently stayed in the Sheraton during Hurraine Sandy, following our evacuation from our hotel. The staff were all amazing especially Matthew on the check in desk, who helped us so much. Even though the hotel was at full capacity, the staff (who were also personally dealing with the impact of the hurricane) all had time to listen and went out of their way to help. November 8, 2012
Rated 5 out of 5 by Great staff and great location! Stayed at this location in April and enjoyed our stay. Just had a "sister" weekend and was no disappointed. Location is perfect. Checkout time was a bit crazy was on the 37th foor and elevators were full - waited for close to 20 minutes - Until Edorado came to our rescue and took us down service elevator! Very nice!!!! Highly recommended!!!!! December 30, 2013
Rated 5 out of 5 by Mr WCR Excellent room and service. Room needs more electrical plugs for devices. March 25, 2014
Rated 4 out of 5 by this hotel has great location The location of the hotel is great. The registration staff was most accommodating. The room was very nice, while bathroom was small, it met our needs. The housekeeping staff was top of the line. Very nice, more than accommodating, and always greeted us and did an excellent job. Our housekeeper was so great that she would be a major reason for us to stay there again. April 14, 2013
Rated 4 out of 5 by Comfort and convenience in Times Square The hotel was very comfortable. Rooms are a bit small but clean and comfortable. We were on the club level and the amenities were awesome. The staff was responsive and friendly. All of our requests were met with kindness and consideration. Special thanks to Marjorie, Housekeeping Manager 45th Floor, and Milton, Bell Staff. January 21, 2014
Rated 5 out of 5 by This hotel was the perfect place to stay It is in a GREAT location! You could walk anywhere and there was also a subway station right across the street. Room was very clean and it was easy to find your way around the hotel. Coffee bar in the morning and bar snacks were perfect. Staff very helpful. Fantastic New York atmosphere and although the hotel is huge, it gives a very small comfortable feel as well! May 22, 2013
Rated 3 out of 5 by Average hotel Big, recently renovated hotel without much charm or personality. The biggest issue was the room had a mildew smell when we walked in. After running the air conditioning for a while, it improved a bit (but never totally went away). Given that we checked in rather late, the smell wasn't bad enough to ask for a different room - but wasn't the best overall experience. August 21, 2013
Rated 3 out of 5 by Towels and Linens Smell Bad First time ever, staying anywhere, that I could not stand the smell of the towels or bed linens (smelt funky, nasty, musky). Staff informed us that there is a problem with the cleaning contractor. No excuse. Only refunded us a portion of spg pts used. First time ever staying with SPG that i have not been satisfied. Would avoid this hotel until this problem is fixed August 22, 2012
Rated 5 out of 5 by exceptional for such a great location in the heart of everything good in nyc you and your staff do an amazing job!! March 22, 2014
Rated 3 out of 5 by Poor welcome Front desk clerk could not find our reservation. Pretended that arrival was for a day earlier, when booking was changed two weeks prior. Indicated that the hotel was full and they could not accept SPG members on points. Room charge would have to be paid cash. Issue was resolved after wiating GM for half hour in the lobby. This hotel is not friendly to SPG memebr. June 28, 2013
Rated 4 out of 5 by Beautiful hotel with friendly staff This hotel is beautiful, clean, and has lots of ammenities. The staff was very friendly and helpful. The rooms were clean and the beds were comfortable, although the pillows were not comfortable at all. The breakfast buffet was one of the best ones I have ever been too, but still over-priced. I love the little bar area that has breakfast food and starbucks coffee. February 7, 2013
Rated 4 out of 5 by Good and bad. The good: The location, the hotel facilities. I was given a floor in the 40's. The bad: The room was run down, the view was of another hotel, and the door had to be forced shut and pulled open harshly causing a massive noise every time I entered/exited my room. If you can manage a decent rate, stay here, otherwise I definitely recommend The Westin on Times Square. April 3, 2012
Rated 5 out of 5 by Great Experience Accommodations are excellent. Location is great for first time visitors to experience midtown NY. All staff very friendly and helpful on our first family trip to New York City. March 12, 2014
Rated 4 out of 5 by Time square Sheraton This hotel is conveniently located to all of midtown Manhattan. They provide a quality high capacity facility with many rooms but still a personalized service. March 15, 2014
Rated 4 out of 5 by Surprised by the Rudeness of Front Desk Staff My husband and I always stay at this hotel when in NY every year, and some years, twice a year. Upon check-in, I requested a 4PM check-out for my day of departure as I had a very late flight. I was told it was no problem. Unfortunately, when I called the night before checking out to confirm, I was told very abruptly that 4PM is not offered. I tried to explain what I had discussed days earlier, and was told that it was not true, and 4 PM check-out is not allowed. I asked for a manager who told me my request was never noted. After some discussion on my part, she agreed to a 2PM and complimentary baggage check. I appreciate how she offered this to assist me, but as I needed to go to Red Hook that day, the 2PM check-out left me rushed, and very inconvenienced. I do like your hotel, but I really think some of your staff needs training on treating guests, who stay at your hotel every year for the last 7 years, with more courtesy. June 7, 2012
Rated 5 out of 5 by This hotel has everything you need. The rooms are larger than many others in NYC. The hotel and rooms are clean. The staff was helpful and friendly. We had 2 preteens in our room and there was plenty of space. It is located in walking distance to many NYC landmarks, shopping, Central Park, diners and fine dining, theaters. We have stayed here at least a half dozen times and I have no complaints. April 6, 2013
Rated 5 out of 5 by Above-and-Beyond-the-Call-of-Duty While checking out of the hotel my colleg-age daughter lost her designer purse somewhere in the hotel lobby. Unable to find it anywhere, we had to leave in order to make our flight back to Ohio. The Night Security Manager found it later that evening, somehow tracked our phone number through the medical insurance card in her wallet and then sent the handbag and its contents to our home the next day. All this effort even though he believed she had not been a guest at the hotel because the reservation was in my (her parent's) name...not hers. Any hotel staff member could have kept the purse itself just because of its value - not to mention the money and contents inside the purse. Rudy was so honest and diligent that he went out of his way to find the owner of that handbag. Rudy went far above and beyond the call of duty that day and he has helped make life-long loyal Sheraton Hotels & Resort customers of our family and friends. March 14, 2013
Rated 5 out of 5 by Oh how I loved It I've been to New York several times in the past two years, but never ever have I stayed in Manhattan. Boy oh boy I was like a kid in a candy store the minute I entered the hotel. Upon checking in, the receptionist was very articulate and knowledgeable. Service was awesome and the food and room service was above and beyond. I will be back there in a few months. November 26, 2012
Rated 3 out of 5 by Stay in New York City Was an excellent facility, and staff was wonderful. Jon was a welcomed friendly face at breakfast. The room was noisy. The door and walls are not very well insulated. You could hear every door on the hall open and close all night long. Voices carried from other rooms and hall as well. The hotel was centrally located and was convenient for everywhere we went. January 21, 2013
Rated 4 out of 5 by Nice location in NYC Nice hotel. Close to many attractions. I have stayed here now three different times for a conference or a conference close by. My only problem was the safe in the room did not work and I was told that none of these type of safes worked. Why was it not replaced or at least taken out of the room? Concierge service very good. Friendly staff. December 23, 2013
Rated 2 out of 5 by Hotel needs new TVs TV older than I am. Room dark and tired. March 26, 2014
Rated 3 out of 5 by Nice location, front desk, clean roon, new bath. ButNoises and rude staff I checked in at 03/22/2014 and checked out at 03/23/2014 and my room number was 1540. By the time I got the hotel, everything was perfect. Great location, nice front desk greeting, clean room, new bath, pretty roomy on Manhattan . Everything seemed perfect until we went to bed. The guests next door were extremely loud at 2AM in the morning and I could hear exactly every single word they said. I had to call the hotel to got someone to talk with the guests to have them lower their volume. But they were still very loud. I was too tired so I just fall asleep. But definitely there are some improvements here about the soundproof. And another annoying thing happened the next morning. The lady clean the room knocked on the room very loudly at 8AM and before we answered she opened the door and got in. I was shocked. And then at the time I got out of the room, she suddenly shouted at me and stopped me, and then started to touch my clothes. I was very upset and confused of what she did. It turned out she just wanted to explain to me that my clothes was inside out. I really appreciate her kindness reminder, but maybe it would be better if she could do it in a more polite way instead of touching my clothes before telling me anything. March 24, 2014
Rated 5 out of 5 by Great staff This is the 3rd time we stayed this hotel. This time is very special for us. The staff is great especially Tommy at the Club Lounge who made us this trip very memorable. We will come back! March 9, 2014
Rated 3 out of 5 by So well located, so so experience I did notice the improvement of the rooms vs my previous stay at Sheraton Time Square, 3 years ago. Still, so nicely located, the hotel must improve services to SPG members, looking at more support to customer. Nothing drastically bad, but the bitter feeling that the staff is overwhelmed by tourism. And please, 10mn waiting for an elevator makes no sense!!!! March 12, 2013
Rated 5 out of 5 by Excellent service, nice, updated rooms We recently stayed at this property, during Hurricane Sandy, and were delighted with the service and professionalism of the staff. We stayed using Starpoints, and as Platinum members, had access to the very nice and spacious Club Lounge. The hotel provided plenty of information regarding the storm. We will certainly stay at this property again in the future. November 6, 2012
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