Rated 5 out of 5 by 2VeryContentSwedes Gorgeous building, great location and superb staff
Exceptional hotel in the centre of London, that has little extra special touch.
Scrumptious breakfast in a beautiful old dining room to start your day off in style and a great night's sleep in very comfortable, super king size beds.
10 de Setembro de 2012
Rated 5 out of 5 by Marie12 Wonderful Stay
The staff are extremely polite and helpful. The room was very comfortable and very nicely decorated. I would recommend the Park Lane to anyone wanting a great location and wonderful stay.
10 de Setembro de 2012
Rated 5 out of 5 by radl1982 Good typical English Hotel
This is an good hotel, it is built in an historic building in London.
30 de Agosto de 2012
Rated 5 out of 5 by Gemini69 Upgrade
Prior to staying at the hotel I requested an upgrade as I currently have 10 suite nights, however I could not get an upgrade (probably as the Olympics were on). However, when I arrived at the hotel I was given an upgrade to a Suite which was a really nice surprise.
13 de Agosto de 2012
Rated 5 out of 5 by Gustavo Wonderful stay
Spent a week at hotel, during Olympic Games, and thoroughly enjoyed our stay.
12 de Agosto de 2012
Rated 5 out of 5 by VacationerJack Perfect location for central London
This was my 3rd stay at the Park Lane Sheraton (pleasure trip). The hotel staff is nearly as perfect as the location in Central London (Mayfair). With two Underground stations nearby, the hotel is ideally located for tourists seeking access to the theater district. Within walking distance are multiple "must visit" landmarks and parks. I have stayed at other hotels in London, but I keep coming back to this one.
26 de Julho de 2012
Rated 5 out of 5 by Teri85 Love this hotel
We used points for two rooms. Both were wonderful although one was better than the other (bigger), but we did pay with more points for it. We stayed at 8 different hotels/B&Bs during our stay in the UK, and it was so nice that the Park Lane was our last visit. All of the other places were nice in their own way, but the Park Lane was luxurious. Also, my husband lost his wallet at Heathrow right before we arrived in London, and NIgel, the concierge, was very helpful in calming our nerves, making phone calls to our bank/credit card companies, rental car company, etc. He made us feel so much better that it didn't really affect our trip at all! We had afternoon tea and loved it!! We will definitely stay at this hotel again!!
24 de Julho de 2012
Rated 5 out of 5 by chakra the hotel for 2012
it is equally important that we stay in a good place when you want to feel great London 2012 festivities . we were there in july 2nd week and this hotel gave us what all we wanted in a " great home " for london 2012 celebration participation . I greatly liked the martini at the bar...truly English ( Bond) martiini.
21 de Julho de 2012
Rated 5 out of 5 by mfeigel Great Room and Location
This hotel has gotten mixed review, but we upgraded and got a suite, "Chelsea" . The suite was very large and comfortable.. The bathroom was a very nice size. Very clean and everything in perfected ordered. Great location. Will stay again here and ask for this suite.Don't eat at Citrus Restaurant,, terrible food and service, it took over 2 hours, think they lost the order because other came in later eat and left. The food didn't match the description on the menu.
4 de Julho de 2012
Rated 5 out of 5 by Tina802 Exceptional Service and Old World Charm
I stayed at the Park Lane for 3 nights in June 2012 and was placed in 2 recently renovated rooms on the executive floor. The renovation is excellent, giving the Park Lane large, clean gracious rooms with well-appointed, modern bathrooms with separate showers and tubs. Linens are high quality, towels are thick and soft. The hotel is old world elegant and the Palm Court on the ground floor for tea or late night drinks is beautiful. We found the service to be first rate. The front desk answered the phone on the first ring every time I called, addressing me by my name without a moments hesitation. The concierge obtained excellent theater tickets for us on short notice and quite ably directed us to numerous restaurants. His recommendations were appropriately chosen. Included in our room rate was daily breakfast (for Starwood platinum members-a $30 value) and it was lavish. It included both hot and cold items: eggs, porridge, smoked salmon, fresh fruit, croissants and tons more. In contrast to many other restaurants in the UK I have been in, coffee was provided the minute we sat down and juice and coffee were refilled the moment glasses and cups were empty. Service was flawless. Beds were extremely comfortable. Hotel was very clean. Mini-bar was well-stocked. Air-conditioning was typical English mediocre. I found the hotel to be relatively quiet, however, we were placed on the executive floor (7th of 8) and our rooms did not face the street. We did not have a view of Green Park. The location across from Green Park and within walking distance to Fortnum and Masons, Picadilly Circus and the tube couldn't be better. I highly recommend this hotel if you are looking for a lovely hotel that doesn't cost an arm and a leg (by London standards) but still offers luxury and old world grace and charm. I absolutely hated to leave I felt so well and personally taken care of the whole time we were there.
1 de Julho de 2012
Rated 5 out of 5 by Lumpy50 Home away from home !!
Professional and courteous. A most pleasant experience again . Sincere thanks
21 de Junho de 2012
Rated 5 out of 5 by NCmd Great location with great service.
The Park Lane is located just across from Green Park with ready access to the Underground and Tour Buses. Great room with outstanding service.
20 de Junho de 2012
Rated 5 out of 5 by kpett Loved this Hotel
We stayed for only 1 night, but would definitely come back. The location was perfect, and the "old world" ambiance the perfect touch. As always, beds were comfortable, and all services as you would expect - stellar. When we come back to London, we will definitely stay at the Park Lane again.
11 de Junho de 2012
Rated 5 out of 5 by TravelerFromMaryland Loved the Park Lane Hotel!
I took the family here for Spring Break and stayed for a little over a week. This was sort of a pre-celebration for our 10th wedding anniverary. I did let the hotel concierge know ahead of time and they graciously upgraded us which was very much appreciated. Having two kids in tow, the spacious suite was perfect. We did have an issue with the A/C not working because the building's A/C system had to switch to heat. They did their best to accomodate us by sending up fans to our room. It wasn't the perfect solution but I appreciated their effort. The cooling issue was only noticeable on one night,
Breakfast in the hotel restaurant was fine. I found it unusual that they would charge breakfast for my 5 yr old son but I didn't really want to complain because everything else with our stay exceeded my expectations.
The location of the Park Lane is close to unbeatable. Right across Green Park and not too far from the action of Piccadilly.
I take my family on at least 2-3 vacations a year and I have to say, this London vacation with our stay at the Park Lane was one of our best. We will definitely return to the Park Lane for our next UK visit.
1 de Junho de 2012
Rated 5 out of 5 by Benjamin1 Wonderful Stay
The staff is number one in Customer Service. Everyone was very helpful and nice. The rooms were very clean and the on premises restaurant was excellent.
31 de Maio de 2012
Rated 5 out of 5 by chooch Heart of London
This hotel was right in the heart of London. We were able to walk to many parks, restaurants, even Buckingham Palace. The concierge was a great help in guiding us to things we needed and wanted. The view from our room was lacking, we overlooked a roof top, and faced another building. The room had kind of an old world charm about it, which was nice because it did NOT feel like a cookie cutter hotel room.
19 de Maio de 2012
Rated 5 out of 5 by Love2cruise Great Staff
All of the staff encountered were great. Stuart in the conceriege area was very helpful before our cruise to London and while we were there. The front desk staff were all cheerful and easy to deal with. Room was large and the bath was great, especially the towel warmer.
18 de Maio de 2012
Rated 5 out of 5 by Vipul Superb service, excellent location
Congratulations on having a great team!
Ana provided a superb experience when I was checking in. Great job and many thanks for a memorable experience!
Only request: please allow the TV's to connect to HDMI as this is common these days.
12 de Maio de 2012
Rated 5 out of 5 by tonyw1 An excellent hotel in a great location.
if you are looking for somewhere central in London this is the place to stay. Everything is close by and the hotel rooms, restaurant and staff are all excellent.
9 de Maio de 2012
Rated 5 out of 5 by Mike21 What a Stay!
The staff is number 1 in customer service. I was there on Easter and the front desk went out of thier way to be helpful. One of the best stay I have ever had. This hotel is a must stay. I can not wait to return. I just want to thank everyone for their professionalism and hospitality. This was my first stay in the UK and what an impression you made on me.
15 de Abril de 2012
Rated 5 out of 5 by Miller85 Exceptional Stay!
Professional staff, excellent location, wonderful stay!
28 de Março de 2012
Rated 5 out of 5 by vogue london weekend
great location, helpful staff, very clean hotel
very good breakfast , and a great price
24 de Dezembro de 2011
Rated 5 out of 5 by Mascha59 It feels like coming home
I always love to come back to the Sheraton Park Lane Hotel. It would not be London without this Hotel!
23 de Dezembro de 2011
Rated 5 out of 5 by BXXM Excellent!
Great location, lovely hotel. We had a room with an updated bathroom and it was wonderful.
22 de Novembro de 2011
Rated 4 out of 5 by emailksravi Exellent location and facilities
Exellent location and facilities
4 de Março de 2014
Rated 4 out of 5 by MILES EXCELLENT EXPERIENCE IN LONDON!
We recently spent 4 days at the PARK LANE HOTEL in London. All aspects were SUPERB! We were given an upgrade to a magnificent suite, overlooking Green Park! The room was very large, and we were treated like ROYALTY. The staff was also first-rate: friendly, accommodating, engaged in making my stay more perfect. A special acknowledgement to Mr. Roman H. at the front desk, as well as Zolton from concierge services. I would DEFINITELY RECOMMEND the PARK LANE to any guest, and in particular, to GOLD & PLATINUM level guests...this was 1 of my BEST SPG stays ever...THANK YOU!
23 de Fevereiro de 2014
Rated 4 out of 5 by Molina Old money charm in a superb location
It's disappointing to read so many negative reviews about this hotel as we really enjoyed our stay. First of all, it has a lot of old money charm and features which is nice to see and I think in keeping with its location on Park Lane. The room itself was perfectly reasonable and had the essentials: a comfortable bed, plush linens and clean. The bath was a 20's or 30's tub which was enjoyed as lots of hotels now have opted for just a shower room. We had drinks in the Palm Court and breakfast at Bracewells, both had a Tinker Tailor vibe which made the hotel so unique.
I would definitely recommend this hotel if you enjoy charm over sleek. Plus, you're in London, you should be out enjoying the city not the room!
3 de Fevereiro de 2014
Rated 4 out of 5 by Tres50 50th birthday treat!!
we stayed for one night end of November 13 (booked through Show and Stay website) to celebrate my partners 50th!!
the room 135 was small but enough for our stay, the bed was very comfortable!! I was kept awake til late (2.30am) by the thudding sound of the disco/ballroom near by!! Then the people staying in the room above had the TV on loud so were chatting loud too at 2.30am!! the staff were very welcoming and friendly during our stay!! As a lot of people have said on here the hotel needs sprucing up, paintwork, carpet cleaning, updating the bathroom etc!!! Good food variety at breakfast too!!
2 de Dezembro de 2013
Rated 4 out of 5 by MaggyMay I have no complaints
The hotel met all of our needs. I read some of the poor reviews on line but frankly we had no issues.
Location was great. Service in the hotel was very good. When I come back to London, I will stay here again.
2 de Dezembro de 2013
Rated 4 out of 5 by FloridaDiver Lovely room, very convenient
Beautiful room, with a huge bathroom. Great location, close to the Green Park tube station and many sites. The only gap was service at reception. When I checked in and also when I tried to check out, the queue was long. Appear to be under-staffed. Myself, and several guests, also commented on how very slow the elevators are. Allow extra time if you have luggage and are checking out. Room was quiet and the bed was very comfortable.
18 de Novembro de 2013