Rated 5 out of 5 by JNP0409 PERFECT Stay!
The whole facility is outstanding. It was clean, meeting space/break outs were great, food was good, and the customer service was top notch. We had a large group of us checking in at the same time and their staff came around with bottles waters thanking us for our patience as we waited in line, great customer service. The rooms have a balcony with a viiew of the outdoor pool and patio areas,....and the patio has a built in fire pit, it's beautiful. This place is all around perfect for any type of travel.
March 27, 2014
Rated 4 out of 5 by mjmj8 The new look is great, the pool is great.
The F&B staff was unfriendly and needed to pick up the pase. On Tuesday at the outside bar during a beautiful day you had staffed a blonde girl. I had sat at the bar ready to order some drinks and I could see that she was busy with a guest making frozen drinks. Which I know can be a pain...but as she was preparing the drinks more guests had approached the bar. Not at any moment did she greet myself or any of the new guests that stepped up to the bar. The total process took over 10 minutes with her going inside to grab things and coming back out. Maybe she was having a bad day but in hospitality you dont need to reflect that towards the guests in the sun.
March 14, 2012
Rated 1 out of 5 by John34 This is nightmare
This hotel is one of the worst hotels that inhabited them at the level of the SPG chain hotels or other hotels generally
Cleanliness on the other hand I did not find evidence that the room had cleared, but some of the order and change some towels and sheets sometimes
In terms of workers generally did not find cooperation and enthusiasm to make my stay comfortable in the hotel
The room key is always the problem in most cases, the room does not open until the last night attributed the key to the receptionist
December 27, 2013
Rated 5 out of 5 by Sbarnett Absolutely Fabulous
This hotel/ Resort is everything you are looking for when staying in Orlando! Our girls youth softball team was in the area for a World Series tournament, when our reserved hotel did not work out, we had to quickly find a solution to our dilimma. I will commend Sean, front desk manager, on his Willingness to listen, compassion for our situation, the safety of our children, and the determination to resolve the problem! With less than a 24 hour notice the staff here accomadated, catered to, and served a group of 40 without hesitation.
I will definitely return here and will recommend to any and all who ask where to stay in Orlando.
Names I should mention are: Sean McG., David at the restuarant, Sammy at the pool, Lisa and all who helped make our daugter's adventure one to remember!!
July 29, 2013
Rated 5 out of 5 by Jake06 Very helpful staff, kids had a blast!
Hotel was very nice, front desk staff was very accomodating. My wife informed the front desk staff that it was my birthday and they suprised us with a wonderful room overlooking the pool/recreation area. There were plenty of activities available for our kids (10 & 12) and the pool/recreation staff were very friendly. We were originally planning on visiting Downtown Disney our final day but decided to stay at your hotel instead because we were having such a great time. We will definitely be coming back!!
September 19, 2012
Rated 1 out of 5 by TammyB1017 Sheraton should not put their name on this property
Room was not ready until after 6:30 PM. Housekeeping comes very late in the day. First floor rooms have no carpet. Couch and chair are stained. No chairs for table. Holes in walls. No wifi in perimeter rooms. We had a junior suite when we inquired about the microwave we were told they were available for rent for $10.00 per day. This is not a "resort" and does not deserve to charge a resort fee. There are many of the high end hotels in the area that are comparable in price that are amazing properties.
March 29, 2013
Rated 1 out of 5 by kpatel worse experience
No directions were given for parking or room for a person who is staying first time at this propert with family. Next day my room was not cleaned, third and forth day had no coffee in the room at all.
Bathroom was not properly cleaned. Front desk clerk was very rude, when I started dissusing diffrent rates given for the same revervation. We had total of four rooms three got ok rates but one room they charged be doubled. It was very rude.The matter was brought up to the front office manager but she had a no care attitude too. I will never stay at Sheraton hotels ever again and will not recommend to anyone in future ever. One
of the worse cutomer service hotel with worse customer service ....except the cleaning person who good artist preapred nice heart shape just from few hand towels. Very sad!
May 9, 2012
Rated 5 out of 5 by ama1 Lots of improvements
I started visiting this hotel in 2005. Many many visits since then. Second stay since renovations 10/31/2012. General attention to repairs and upkeep seems to have taken quantum leap. New reno lightens up spaces which were darker during the safari incarnation. Only thing to keep in mind here is that the rooms do pick up pool area noise. On this visit the pool music was kept at a reasonable level. I do love the sleeper beds and the new bedding with washable covers. Really pleasant hotel.
November 4, 2012
Rated 1 out of 5 by pk8489 I'd not go back
My reservation was messed up even though I had a printed confirmation in hand. The rooms (I had a suite) are poorly designed. The balcony furniture does not fit the area; can't sit and manuever the chairs and table. The "system" went down regularly and manual charges had to be made with just a blank paper asking for your signature. The pool bar offers all plastic, even for dinner (no silverware). Food took too long to arrive, and only one bartender to do it all. I did not get my entire bill at checkout, had to call for it. Cab fares from hotel cabs varied even though the hotel quoted the same price each time. Locks at pool gates don't properly, not very safe. But, Hotel employees are VERY NICE-went out of their way to be helpful under tough circumstances. The hotel itself needs work for performance.
October 23, 2013
Rated 1 out of 5 by Burnz84 This hotel was lacking in several areas
There was no hot water (shower or sink) in the room on the first morning of my stay. The hallways and elevators had a very unpleasant odor. A neighboring room had placed a tray of food from room service in the hallway. That tray sat there for at least 15 daytime hours, untouched by any staff that passed by. There was one paper coffee cup in my room - THAT WAS USED! The rim was stained where a previous guest had drank from it, the seam inside the cup was stained. Absolutely inexcusable!
February 19, 2013
Rated 3 out of 5 by twinbliss Air Unit too loud
We only stayed at this hotel overnight before leaving Orlando the next day and it was rainy so we did not get to use the pool although it looked cool. The room was nice and clean but the in room air unit is very loud and I was not able to sleep with it constantly turning on however it was too warm to leave it off
September 21, 2014
Rated 4 out of 5 by Edster1971 Staff made all the difference
Stayed for 4 nights for a conferene at nearby WDW. I arrived too early and my room wasn't ready. Liz at the front desk escorted me to the dining room for breakfast. Brenda and Dennis in the dining room were very warm and attentive, remembered my preferences (e.g., skim milk for coffee) throughout my stay. Denise at the pantry also made sure I got what I wanted when they were out of them. Kudos all around to the staff.
The only negative are the parents who can't control their kids. I was jolted out of bed on two nights because kids were running up and down the corridor at 1 am! Called the front desk and security promptly took care of it. Also another kid pulled the fire alarm one afternoon and they had to evacuate the building. Parents - please, please, please take control over the fruit of your loom!
August 14, 2013
Rated 1 out of 5 by PlatinumMemberD Fail
I love Starwood hotels. Stay there VERY often. This one however was a complete failure. Staff was disconnected and unhelpful. Taxi service to Disney was terrible, shuttle service left us stranded and the valet didn't seem to care. We weren't recognized as platinum members on arrival. The AC in our room was terribly loud and ineffective. The walls in the hotel apparently thin as paper. I heard every word my neighbors had to say. Failure Starwood. Ditch this property and buy another.
October 23, 2013
Rated 2 out of 5 by Edward787 renovated? but still needs several upgrades
I've stayed at this hotel some 7-8 times in the last 3-4 years because its location/price and SPG redeem points is convenient. Facilities were not great but the personnel was always.
When I learned about the renovations we decided to visit again but were honestly disappointed as we feel it was renovated with a "cheap" mentality and poor quality plus they skipped to renew several things. Examples? They still have the same ugly, slow, unreliable elevators plus they keep using them as service elevators, they didn't change the sofa bed in some of the rooms but instead put a new but ugly cover on it, the carpets still look dirty and old, the quality on the bathroom renovation makes you wonder if they had a 50 cents budget.
The other thing: THEY ARE CHARGING PARKING AT $10 PER DAY!!!! This is not fair at all!
July 22, 2012
Rated 2 out of 5 by Utrecht14 If you like noise, this is the hotel to stay
close to I4 and disney
many restaurants nearby
staff is friendly
good fitness center
plenty of parking
room design is odd (sink is outside bathroom)
very very very noisy with pool screams all day, maid noises, a/c noises, elevator etc. Non-stop noise.
Standing water in common areas (can you say mosquitos?)
After a rain storm, the drainage was so bad, our room got wet. They put a vacuum on it, but the carpet was still wet. Good breeding grounds for mold.
Wifi was available, except extremely slow in the evening when everybody was using it.
Takes a long time to get extra bedding, towels, maintenance. Sometimes it required several calls.
Pool towels are in short supply and had to be requested every time.
The pools broke (there are two) and one was out of service and then the other.
June 14, 2012
Rated 4 out of 5 by billkathy88 Sheraton Lake Buena Vista
Nice upgrades but still some bugs to work out.
Didn't get room cleaned until after 5pm one day and no bottle water one day.
Transportion schedule to Disney parks is not very friendly. No returns to hotel until late afternoon. Wanted to return to hotel for a couple of hours and then go back to park.
Staff was very friendly.
Hard to get service at pool due to only one worker at lunch time on Friday. After we finished they did provide another person to get the food orders.
March 12, 2012
Rated 2 out of 5 by Philparaiso Not customer focused at all
Overall, a let-down: with the odd notable exception - who were great - the staff seemd incapable of taking ownership of and resolving simple issues. Also, being ushered out of the pool 15 minutes early so the staff could get away faster at the end of their shift is not on.
Whilst the room was ok - 1 bathroom for 6 people is not up-to-scratch nowadays - I was really disappointed with the elevators and passageways of the part of the hotel in which we stayed
August 14, 2012
Rated 4 out of 5 by Shlez This hotel was awesome!
In all my years I have traveled to numerous Hotels around the country. The staff was very helpful and cheerful at the Sheraton Lake Buena Vista. Their eagerness to assist us and friendliness was a highlight of our stay! Especially Eleesa our Housekeeper. She is expectionally warm and caring and deserves a paid vacation for all her hard work! Eleesa as well as all other housekeepers should be allowed to use the hotels facilities after working hours.
January 18, 2013
Rated 1 out of 5 by MPB2014 Business travelers beware
From start to finish, this was my worst experience at a SPG property. The front desk sent me to the wrong room 3-4 times upon arrival. Room keys failed to work 3 times. AC unit would not stop running on Auto mode, then would not start, so room went from 60 to 80 in temperature each day. The front desk had no consideration for any of these issues. Shower took at least 10 minutes to get warm each use.
April 14, 2014
Rated 5 out of 5 by Hazel1013 Dog friendly
Chose this location because it is dog friendly and surprisingly there is no pet fee. Great location for Disney theme parks, very friendly staff and our room was exceptionally clean. Our room was somewhat noisy because it was located on the first floor right beside the elevator. Didn't complain though because it was a good location and convenient to step outside and walk the dogs. This location has been beautifully renovated.
September 27, 2013
Rated 5 out of 5 by tme123 We won't stay anywhere else...
I was very impressed with the facilities. When we first got there it was a little challenging understanding the layout that you had to enter your from the outside of the building but once we got past that minor issue it was perfect. The rooms are phenomenal. We got the one with a king and two bunk beds. Great for a family of 4 5 or 6 (pull out couch for two). The pool was also phenomenal. Great water slide and kid play area.
September 12, 2012
Rated 5 out of 5 by OBYJR This is what relaxing is all about!
The atmosphere is friendly and relaxed as soon as you step out of your vehicle. The room was well appointed and the bed was so comfortable. The food and beverage service was friendly and accommodating and the food was prepared beautifully. Pool area was great. with sun or shade if you desire. Staff was awesome in every area. We will stay here again.
May 20, 2014
Rated 2 out of 5 by GoWings1 Still needs some TLC
Hotel recently upgraded. Liked the hotel room where we had bunk beds in 1 room with 42" lcd for kids and a private room for my wife and me. However, water slide was closed for repairs, 1 hot tub was broken. Outside of hotel needs a paintjob or pressure wash. Disappointed with way bill was handled. Separate charge for taxes and parking? I will tell you to look for hotels on Hotel Plaza Blvd near Downtown Disney.
February 29, 2012
Rated 1 out of 5 by MARTIN39 UNSATISFY OF VERY NOISE PARTIES
I am very upset and angry, I couldn't sleep one night before my flight. A Lesbian congress was in place and the women hadn't respect of other people. I called to reception and the first time didn't take action, until my third call. Also I continue waiting contact for the Manager.
June 9, 2014
Rated 2 out of 5 by Stunna12 Needs Improvement
This was one of the worst stays. Housekeeping was terrible. The bathroom was never cleaned although I contacted guest services and requested the service. The only service we received is our bed was made and the trash was emptied. The beds was really small. They were advertised as double beds but one adult and one child (age 4) could not sleep comfortable. My grandson and niece fell out of bed a couple of nights an as for myself, I had to be very careful when I turn over or I would have fell out of bed. Bathrooms are entirely too small. You also do not have room to turn around nor dry yourself off after you get out of the shower.
July 23, 2014
Rated 5 out of 5 by Brandiepie The best weekend stay ever
This letter is being written to you to commend you and your staff for the service, courtesy and thoughtfulness shown to my wife and I during our recent stay at you resort. We had the privilege to stay during the weekend of May 3 & 4, 2014.
The great service began with Mike as the original contact when we pulled into driveway, carried over to Becky at the reception desk, and onto to the maintenance person that came to our room to correct a lamp that would not come on. I am sorry but I don’t remember his name except that it started with a “A”. We stayed in room 1510 and it was SPOTLESS!! My wife is very particular that way and you should be very proud of the way your staff represents your resort.
Everyone I met during our stay showed nothing but the utmost in service and considerations. You and your staff should be proud of the way your service business gets a 5 Star ***** rating with my family and me.
Congratulations on a job well done.
May 7, 2014
Rated 2 out of 5 by 839401 Earplugs are necessary
I stayed at the renovated Sheraton Safari last week and was disappointed and frustrated my whole stay. The renovations make the hotel look clean and sharp, but three things made my stay very uncomfortable.
My room faced the highway and I could hear traffic as if I had the window open. After my second night of interrupted and light sleep, I took out some earplugs to get rid of the honking from cars (even at 3AM!). My first night, it seemed that someone was mowing the lawn at 2AM.
The room had no microwave and none were available to rent. Finally, to top it all off, I couldn't even connect to the Internet from my room. I was told to call the IT help desk to get it fixed (after a full day at work, who wants to spend an hour on the phone).
Overall: I do not recommend this hotel until they get, at the minimum, new windows... Or else make sure you ask for a room with view on the pool.
March 20, 2012
Rated 2 out of 5 by lycaza Expected more
Only one elevator was working, had to use the stairs to go up and down ALL the time. Did not receive coffee for my second night.
Room faced the pool, very noisy, I can not understand why the loud music?
At check in there was a pair of someone else's shorts in the chair in the balcony.
.Did not enjoy at all.
May 26, 2014
Rated 5 out of 5 by Aj2210 Good hotel
Staff in this hotel are superb very welcoming and try very hard to help you out. Almost everything was perfect for us apart for the games room is no longer available and the very noisy a/c in room. I was very nervous reserving this hotel due to all the negative reviews on tripadvisor. We had a fantastic stay, Brenda and Victor at breakfast were great Eric the security guy helped us out when we had some none hotel related issues, A big thank you to you all. Pool area is noisy at night as everyone keeps saying on these reviews but its a resort in Orlando pretty much next door to Disney most people are on vacation so what do you expect. Fantastic hotel mainly down to the great staff, we will be retuning next year.
August 25, 2014
Rated 5 out of 5 by HappyTraveler Great Hotel and Location
This hotel is in a great location for all Orlando offers - Disney parks, Wide World of Sports, Sea World, outlets/shopping, and numerous restaurants. We also brought a pet with us and the hotel has plenty of outdoor/grassy area to walk the dog. Our room was located on the first floor with access directly outside. Everyone was very friendly and greeted us each time we came through the lobby.
March 3, 2013