Rated 4 out of 5 by travelgem Great New Starwood Preferred Bldg
This is the 4th time we have stayed in this Hotel, as My Husband has a Conference int he area each March. This is the second time we have stayed in the new Preferred Bldg (Brand new last year). It has everything we need. Space, fridge, microwave, two rooms, two TVs, it is a very nice place to stay in lovely LaJolla.
THIS TIME however, they rented two rooms our on the third floor to a Tax Preparer... Who brougt in strange public members -- to the third floor of a Preferred Building ... Why Give them access to a Preferred floor - through locked parking??? Anyway these people lined up - sitting outside my door smoking, and talking ... the smoke bellowing into my room! Then they started ringing my door bell and running away -- really??? Why not put this guy at the edge of the property away from valued guest and gated parking???
March 19, 2014
Rated 5 out of 5 by jahmez Exceptional Service
This is just to say thank you to Florence of the Sheraton La Jolla for her excellent service this past weekend. I was planning a weekend trip for the family and mistakenly booked the wrong weekend, but when I got there, Florence took great care of me despite the fact that the hotel was booked and it was a holiday weekend, she honored my booking rate and upgraded me as well. Thanks for making this platinum member feel like all the road traveling was worth it!
February 22, 2013
Rated 3 out of 5 by Richp2414 Hotel needs improvements
Basic things like better signage fo rrecption check-in. The facility is located in an odd location so signage woul dhave been very helpful, I felt like (you cant get there from here) when we first arrived. Shower head is very weak, need a better vendor fo rthose, very important. Otherwise the hotel was average. Bed and pillows were great, also very important. And this survey, telling me i cant use my "nickname selected, whats that all about ???
July 12, 2014
Rated 4 out of 5 by TamTam4 Booked for my bridal suite
The junior suites are an excellent size. Plenty of room for my bridal party and it was close to my venue. The beds rock and the kitchen is a nice size as the living room. Staff was accommodating and friendly. Great location to shopping. Parking is a ripoff for the price you pay for a room.. Park on street if possible, as we did and its free.
The landscaping and gardens were perfect for my wedding pictures. I highly recommend this place.
October 1, 2012
Rated 2 out of 5 Check in
There are times when considerations need to be made. The staff is fine Mangement decision to not honor internet pricing or special needs is short sided.
We are active clients we have been in your hotel six times this year we are starwood members.
I walked in at 2 oclock in the am and needed to sleep leaving at 830 am same day to charge me full rate or walk in rate is short sided Please consider good clients in the future.....
April 28, 2013
Rated 5 out of 5 by Stevarino SteveWasHere
Stayed in conjunction with a medical appointment at UCSD. Had a very nice stay, convenient for appointment. Nice walk to dinner at Roy's restaurant. Hotel was very comfortable with a nice discount at lunch!
October 31, 2014
Rated 5 out of 5 by TeamMom Amazing staff & service
Short overnight stay for us. We requested a larger room as our daughter's friend accompanied us last minute. The fd mgr was so helpful & accomodating (didn't get her name.) I was impressed as she assisted the trainee in upgrading our room. We requested a rollaway, which arrived b4 we finished unloading our car. Later, I needed xtra towels. They arrived within minutes seemingly fresh out of the dryer. I also love the setting!!
March 20, 2013
Rated 3 out of 5 by SKW1 hotel needs to recognize premium SPG members better
an older property spruced up to today's standards, The pool, hot tub area are nice as is the landscaping. The club was friendly and the food was good.
My only complaint is the hotel was empty when I checked in and no recognition of my platinum status was given. When I asked for an upgraded room in an empty hotel, I was refused. I barely got a room with a king bed because I "had booked the cheapest rate" SPG members beware!
March 23, 2013
Rated 2 out of 5 by Unhappy100O Check in
I walk in the the counter to check in after a hard day of traveling. Was amazed when the girl behind the counter tells me they have rooms but she can't check me in.
I'm supposed to walk over to some computers to check in(would need to prepay $8.00).
Or go over to some phone to check in, why not have that phone on their counter and have them do it. No offer of help from the personnel either. I'll never go back.
August 17, 2013
Rated 2 out of 5 by AT090411 smells
I did not like the fact that people were smoking in their rooms. the smell was coming from the vents and thru the doors. we were right next to the entrance to the rooms, where people just stood and smoked around there. our next door neighbor was smoking weed, and we can smell it thru our bathroom vent. we called the staff and they went to check, but they didnt report anything back to us, the smell continued.
July 18, 2012
Rated 3 out of 5 by Nicolio Nice Location
Check-in attendant wasn't friendly nor welcoming. I asked if any King size rooms were available and I was put in a room facing the highway. The hotel seemed kind of empty, so being a SPG member, I thought a pool view would have been appropriate. My room also had a foul odor, a runny toilet, and no robe. Before 7am on Saturday, there was someone doing loud ground maintenance and then chainsawing down trees.
November 25, 2013
Rated 5 out of 5 by Sedona75Girl Sedona Girl Appreciated Staff
Room 1106....lovely and windows open for fresh air and beautiful garden view.
I left some items in a drawer upon departure and called hotel as soon as I realized my error. Florence, the "angel" manager, was quick and efficient to find them in housekeeping. The policy of all items left in the room being bagged, numbered and returned to housekeeping for retrieval is a most appreciated Sheraton policy.
March 18, 2013
Rated 3 out of 5 by desporate Desperate times
The first thing the hotel did was hit my Debit card for all 6 nights plus parking and 20% for incidentals. That was almost $500.00 more than the actual bill. So now I was put in a position to watch every penny to enjoy my stay. Felt nickel and dimed. You can have internet but if you want any speed you have to pay #@. The best part of the stay was the friendly staff. Especially Anni Ma.
July 7, 2014
Rated 5 out of 5 by bonjovized beautiful and realaxing
The hotel is beautiful and the grounds are made for postcards!Our room overlooking the pool was really nice!The beds where AMAZINGLY comfy and soft.I was very impressed with front of the house staff and really surprised by the lovley dining room and terrific staff.The only thing I can say could use a touch up is room service whom I called for some cream and sugar for my coffee and it never came.
April 9, 2013
Rated 1 out of 5 by TMarch25 I Would Never Stay Here Again
The location is 15min away from the main part of La Jolla so it's necessary to rent a car unless you want to pay $15 on cabs each way during your stay. The carpeting in the UPGRADED Starwoods Preferred area stinks and looks filthy. The staff was slow and unresponsive. The overall look and feel of the hotel was completely unsatisfactory and I would never stay here again.
August 6, 2014
Rated 5 out of 5 by Alice8 gracious customer service
we only stayed one night so we only used the room, and we parked our car on the street. It is walking distance to UCSD which was our destination so the location was perfect for us. There is a large mall just next door with a Whole Foods Market. The staff was always helpful, friendly and professionsal. the grounds are lovely, the bed comfortable the room cleand and well equiped.
July 20, 2014
Rated 5 out of 5 by Bigsteve I WILL BE BACK
This is actually the nicest Sheraton that I have stayed at in a couple years. If you change one thing it would be crazy.
The Bell Captain "William" deserves a big kudos. I just wish I had a couple of my Platinum cards to give to him because he deserved it. I will make sure he gets recognized. The gals at the front desk were also great. Last but not least the food at Humphreys was to die for.
August 5, 2013
Rated 3 out of 5 by Jimmies777 1123 Room is too loud
Overall, I have stayed at this hotel numerous times. This time I was put into a room that faced I5, wondering if the hotel really values me as a customer. I've stayed there several times and have Platinum status. Couldn't sleep from 3am on both mornings due to the traffic noise. Very disappointing and I shouldn't have to complain, 1123 has to be one of the worst rooms in the hotel, period!
May 3, 2013
Rated 5 out of 5 by Mcottle Always a great stay
I always have a great stay at the Sheraton La Jolla. It's convenient location is great for North San Diego businesses, La Jolla restaurants and UCSD. The staff is incredibly friendly and welcoming. If you are able to use the Lounge, the breakfast is quite good and the gym is very well appointed although a bit cramped if there are a few people in there.
August 16, 2014
Rated 5 out of 5 by Liz100 A great experience as always
The grounds were well maintained and the scent of jasmine blooming under the palm trees made a lovely entrance even better. The staff was gracious and responsive and the upgraded room quite comfortable. The only reason the room comfort was rated good instead of excellent was the cramped (even for one person), but well supplied bathroom. Room service was fast and delicious.
June 18, 2014
Rated 4 out of 5 by sp79 Nice & quiet
This is a nice and quiet hotel, and pretty hidden. There are several buildings that make up the hotel, so only 2-3 floors per building, which give it very cozy/homely feel rather than a 20 story business hotel.
Club is pretty good, though they turn off the coffee machine in the evenings.
Overall a great hotel if you're in the SD area, not so sure if it's a true 4 star though.
May 15, 2013
Rated 2 out of 5 by GT1215 No SPG Recognition
We were given a room near a busy entry way and had to listen to hotel guests coming and going all night long. Unfortunately, it was late and we were tired from a long drive and didn't want to deal with a room change when we had to get going early the next morning. This hotel completely ignored the fact that we were SPG members in placing us in such a horribly located room.
April 7, 2013
Rated 2 out of 5 by SadGuest1 Not the best option in the area
So I am a frequent business traveler who has stayed at this property several times. As a business traveler this hotel does not work.
The issues begin with the check-in process which is consistently slow. The hotel is unable to realize Monday evenings are a busy period for check-ins.
The room service is disgusting. Several of my colleagues agree the food quality is poor. I have tried several items on the menu and never been happy.
The buildings have been renovated, but they still look like barracks from the 1960s. The A/C units in the room are definitely a tribute to the past. They are those wall mounted units that struggle to keep up and make lots of noise.
The gym is sad. All the equipment is old and the TVs don't seem to work.
Staff is often unable to recognize my platinum status (or that I am a regular here) and tends to forget about upgrading the room (or even acknowledging my room request type). The "exec" room is really not that great. However, the regular rooms are small and remind me of a Motel 6.
I recommend this room for the casual family traveler who is just looking for a clean room and a pool. I will not be returning to this property given other upscale properties for the same rate in the vicinity.
October 27, 2014
Rated 3 out of 5 by UCSDparents Facility not well kept
We were in a hurry getting ready for a special dinner and after getting in the shower, i realized there were no shampoo/conditioner (nor bath soap/lotion). The front desk apologized and would sent someone over with the items. However, after waited for awhile and we were really getting late for our dinner reservations (Father's Day dinner), i washed my hair with soap, and with no conditioner. I have long thick hair. Just image what it was like having tangled wet hair going to a 5 star restaurant.
The facility did not appear to be well kept (this is a Sheraton). None of the electronic card readers worked well. it required 4 to 5 times inserting the cards before it accepted. We had problems with 2 parking gates, the few building entrances, and of course our room door. First impression makes a big difference.
We will not be coming back to this Sheraton, even though we have plans to visit our college kids in the next several years.
June 22, 2014
Rated 4 out of 5 by Mattchu We keep Returning
I like this hotel because the club rooms have fenced patios (perfect for our medium pup) and they have a sensible dog fee ($40 per stay). The gorunds are well maintained and you can park your car very close to your room. Great is you are in and out a lot. Location is great too. Also, the staff in the Club Lounge is always first rate. Housekeeping - NOT so much.
November 30, 2012
Rated 4 out of 5 by Momindant "ADA room" did not have ADA bathroom
I requested an ADA-accessible room to accomodate my mother. She has difficulty walking and needs a no-step/roll-in shower and a high toilet. We did get a room adjacent to the parking lot as requested, but the bathroom was not accessible, with no room for her walker and the tub was standard, with high sides. A wheelchair could never have fit into that bathroom.
January 11, 2012
Rated 5 out of 5 by Amoss129 THe hotel is well located and of high standard
We loved staying at the hotel. Big room, nice fitness room, good club lounge service and freidly staff. I am glad I chose this hotel.
October 17, 2014
Rated 3 out of 5 by d123 Not following other Sheraton room quality standards
Sheraton is usually one our top choices and one of the main reasons is they don't spray or use toxic fragrances in the rooms. However, for some reason the La Jolla site has now ruined the rooms by using fragrance in all their linens. Even if you do not have health problems from fragrances good hotels should not use items that put their fragrance on you.
April 11, 2013
Rated 4 out of 5 by yycflyer Not a great location.
Very nice property, the kids really enjoyed the pool. The club lounge host was very friendly and provided some good advice for visiting around La Jolla. The popcorn in the room was a nice touch, the kids enjoyed curling up and watching a movie after a busy day. The location is a bit off the beaten track for vacationing, you end up driving everywhere.
April 14, 2013
Rated 2 out of 5 by Loyalist This hotel has seen a better day
The rooms are small and outdated, poor lighting. Bathroom are so small. Signed up for Green program, but had to call to get trash emptied, more supplies. Parking is pain, this is more like a motel, than a hotel. Sheraton is supposed to be step up from 4 Points, but I have found the opposite to be true in this and most of my recent stays at Sheraton.
April 2, 2012