Rated 3 out of 5 by kjain Room service
While I opted to not have sheets and towels changed, and I am not sure if it was because of this but was disappointed that the room service was incomplete and housekeeping didn't remove the used coffee filter from coffee maker.
October 30, 2014
Rated 2 out of 5 by Richard519 Did not have expected standards
Have stayed at many Starwood Hotels in past, especially Sheraton. Had to ask for everything that were already in rooms at stays of other Sheratons, i.e. complimentary water (only given one bottle when asked during entire 3 night stay), no glasses in room only plastic, had to ask for robes, was provided with e-mail for food and beverage discount, but had to produce copies each time to take advantage. Celebrating birthday weekend and supposedly upgraded to better room, however view was of hotel rooftop, not very enjoyable.
May 28, 2012
Rated 5 out of 5 by Nurse75 Exceeded expectations
Great location, can walk anywhere to restaurants, activities all along the embarcedaro/wharf area-no noise issues. Beds very nice, quality linens. No free breakfast but grocery across the street, Starbucks in room. Staff the friendliest I have ever encountered-"JJ" the concierge is the best ever. Our favorite part was the gas fireplace spots outside to relax in the evening, meet others. Least favorite-light in sink area has to be on when water closet is used, wakes sleeping family up if at night. Got used to it.
March 3, 2014
Rated 2 out of 5 by olfa40 hotel bed
people were nice and helpful but I asked for clean pillows the whole 3 days I was there. pillowcases were clean but the pillows smelled really bad that when I came into the room at the end of the day it smelled bad like the pillows. I asked for clean and I explained to the cleaning lady that I wanted clean ones and not the pillow cases,, but the ones they replaced them with were still dirty and smelled really bad. my niece had the bed next to me and they were not like that. other than that it was fine.
October 14, 2013
Rated 2 out of 5 by dK007 Not What I expected
Out of all the hotels I have stayed using my SPG status, this is the worst. The bathrooms are small beyond belief, the shower was the worst. The hotel looks like its from the 50s and needs renavation. The staff wasn't that nice, I called to get single bed room and they gave me two bed room without acknowledging that actually requested that. The location is nice but way too touristy. I would have to say, I will be staying at another SPG hotel on my next trip back to SF. For the price it wasn't worth it.
May 30, 2013
Rated 4 out of 5 by Henny Disappointed
I have been accumulating my miles for a special event for many years.. It finally came time to use my miles. I requested something special or something to recognize that it was a honeymoon for my granddauhter. They promised me they will take care of the situation and will do something ,they noted it in the reservations. Absolutely nothing was done, no congratulations, no wine, no sign nothing. Just a grouchy lady checking them in at 3:00 am because their flight was delayed. I am disappointed with SPG.
August 5, 2012
Rated 2 out of 5 by Mary49 Not Sheraton quality
The only thing positive about this hotel is the location. The negative items: (1) the hallways are in need of repair; they are awful (2) the rooms were redone and painted, but, my shower had mold, the lampshade was broken and there is not a separate light for the bathroom/shower and the sink area. So forget sleeping if anyone needs to go to bathroom at night for the whole room gets light. Also the bed and pillows gave all us upper back and neck soreness. (3) One elevator was down for 3 days that we were there, so that left 2 elevators working which took forever (4) The bar area and actual bar is not appealing at all; not a place you would want to get together (5) the outside firepits that they had, all but one was smoking, they were always full of dirty glasses and the ashtrays were full as well.
April 10, 2013
Rated 3 out of 5 by KansasNate Inconvenient Location and Rooms need updating
This hotel has an unusual layout. Staff was pleasant and able to check me in early.
The room I was given had a slanting window with a shade that didn't initially pull down. Wouldn't have been a problem except across the courtyard were other guestrooms with windows that were as easy to look into as mine! 10 minutes of fiddling with the shade and untying the knots and I managed to get it down.
The room had an enormous desk that spanned en entire wall. But only one chair. So my wide and I couldn't work at the desk at the same time.
The furnishings looked a little old, and the hallways / carpet of the hotel definitely seemed to be past time for renovation. The lobby is very modern, but the renovations seemed to have stopped there.
The location of this hotel is convenient to fisherman's wharf, but not much else.
November 11, 2011
Rated 5 out of 5 by northamerican Great Property
Only had the pleasure to stay here one evening and it's right in the heart of The Wharf, great location for the attractions as well as grocery, pharmacy and lots of shopping in immediate proximity. Was bumped to a suite for the stay and they had a good breakfast buffet included. Great reception and all the staff was incredibly friendly and attentive! Absolutely recommend this location.
October 22, 2014
Rated 1 out of 5 by Rs44 This is a cheap motel
This is a cheap motel. It's old and has not been remodeled. It looked like very old apartment when I entered and the old heater did not work. Room is very noisy. You can hear cars from outside, giggles from next room and footsteps from upstairs. I was so mad that I wanted to check out right away but they refused to refund my money so I ended up staying over night and it was the worst hotel experience I've ever had. They dont' have jacuzzi and restaurant either.
November 27, 2012
Rated 5 out of 5 by Vanessa26 Overall awesome hotel
This hotel made my stay in the are an unforgettable experience. Check in was super easy and fast. The staff were so friendly I felt valued as a guest and appreciated as a person. The staff also asked about how the event I was in town for went. They gave me extra time to check out and provided me with everything I needed. The rooms are so tasteful and comfortable. I enjoyed just being in the hotel. Especially the outdoor fire areas! You guys ROCK! :)
April 9, 2014
Rated 5 out of 5 by MsMandy A day in SF
I had only 1 day in San Francisco, so I chose this hotel based on it's proximity to the touristy stuff to do. I was really pleased with the quality of the room. I loved the toiletries that were available, and enjoyed the fact that as an upper tier SPG member, I was allowed a free late checkout, so I could truly make the most of my 24hrs.
July 19, 2014
Rated 4 out of 5 by patti4006 could be better
Lovely hotel, terrific location.
It's just cheesey that there is an additional fee for things such as wifi in the room; even the cheapo hop-on-hop-off bus we rode had free wifi!!!!
And the breakfast buffet at over $20/pp is insane when you can walk a couple blocks to Hollywood Cafe and get a FANTASTIC breakfast for $6....or IHOP for $5.
Very noisy in the morning when the tour buses for the hotel across the street rev'd up and hung around wIting to load.
November 2, 2012
Rated 4 out of 5 by ShelleBelle49 Great Hotel Close to Fisherman's Wharf
The staff were very friendly and provided prompt service. Our bellman was great and offered us his help if we needed it. Its' a funky hotel when you walk into it. Rooms are a little small and beds were a bit squeaky. Wished the room had a bar fridge and free wi-fi. Request a courtyard view room. If not, your are either looking at the air conditioning and furnace units or at a storage yard full of busses.
Overall though, we enjoyed staying at the hotel.
March 26, 2013
Rated 1 out of 5 by dc21 Attiudes
The staff wasn't friendly or courteous to me or my family. Of all the Sheratons I have experience this was the worst and I would not recommend it for anyone to stay at. After a verbal insulted and disrespected from the front desk. My luggage was left unattended by a bellman. I was disappointed by this treatment and complained to the manager hopefully it didn't fall on deaf ears. My room assignment was wrong and then got down graded when I was moved.
August 24, 2013
Rated 2 out of 5 by R021 Below Expectations
This is a big place! Our room, sloped ceiling and all, reminded me of my college dorm days. Nothing memorable, nor comforting. The bathroom and sink area accommodate one person at a time. Don't expect a real glass, it's only plastic at this Sheraton! Not one piece of literature in the room to inform guests about Fisherman's Wharf, nor any other San Francisco points of interest. Way too many SPG points for bare bones!
May 27, 2014
Rated 4 out of 5 by Chris95bucks Great location and good service
Can't beat the location a block up from the Wharf. And the support and friendliness of the male staff members at the concierge desk was fantastic. They didn't just help us when we needed - they went beyond the basics and then would ask how everything was when they saw us return. It was very welcoming. Rooms are ok - we had a room on the corner by the street so there was a lot of street noise. But the quality of the beds and amenities was good.
September 16, 2013
Rated 5 out of 5 by Lidia10 Perfect Location
We spent three nights at this hotel and absolutely loved the room (very open and clean and modern!).
The location was wonderful. We were just a block and a half from Fisherman's Wharf. Most of our tours took place somewhere on the wharf, so this reduced the need for a cab significantly. There was tons of shopping and places to eat close by too.
I loved staying at a hotel which has been 'modernized'.
I will stay here again!!!!
June 1, 2012
Rated 1 out of 5 by JH27 Won't be staying herre again!
This old hotel must have paper-thin walls and floors. It sounded like they were training elephants upstairs -day and night. I could here drawers closing in the rooms surrounding mine. I lived with this, but with the things below, I won't be back. Ever.
Today, not providing Internet service and a complimentary breakfast is just cheap on your part. It's like asking someone to pay extra for the bed in the room! This is really inexcusable and enough reason never to stay there again. In addition, no microwave and no refrdgerator says cheap, cheap, cheap.
The room appointments were okay - not classy, but functional (except no micro or fridge). The carpet was tacky, as was the paint on the hall walls..
The staff was friendly and tried to be helpful. However, the concierge was off at 9 and we needed help after that - to no avail, and it seemed like there was always an excuse.
April 14, 2014
Rated 5 out of 5 by jimbool fantastic hotel great location
this hotel is in a prime location the staff were fantastic. Right from the valet parking to the general manager. The rooms were top grade and there was literally nothing to fault with this hotel. we'll done to everyone concerned.
July 24, 2014
Rated 2 out of 5 by Opencheck Dirty & Noisy
I travel quite a bit for work and have stayed in many sheraton branded hotels. This hotel has to be one of the worse hotels I've ever stayed in. On the way to my room the hallways were old and tired. The carpeting was extremely dirty and the walls were in need of some serious paint and repair. The elevator doors/jams were being refaced and were in various levels of disrepair. My room was the noisiest room I have ever been in. I asked to be moved due to overhead noise from the room above; the new room was just as bad. The walls and ceilings were paper thin. I was awakened at 7:30 am by 2 women talking next door. I thought they were standing in my room. It clearly as a poorly insulated pass-through door separating the 2 rooms.
The only options for breakfast were a quick pastry or a buffet. Nothing in-between. My next trip back to SF will be spent at a different hotel.
April 5, 2013
Rated 3 out of 5 by Adam Good Location Near the North End
I've stayed at the Sheraton Fisherman's Wharf Hotel a couple of times. This is a small hotel in a very touristy area. It has a small lobby.
The rooms are very basic. The services are limited.
On a more positive note, the staff is attentive and responsive. They do a good job with what the hotel has to offer.
If you are a tourist looking for a lower cost option in San Francisco, this should meet your requirements.
March 11, 2012
Rated 2 out of 5 by Thailandbob Staff uncourteous and need training on customer service
I had a very poor stay which started from first entering the hotel and. Ontinued during the remainder of the stay. When I arrived I had 2 very large bags and a brief case which were hard to manage by myself. When I entered the hotel there were 3 attendants at the bell desk who watched me struggle rather than offer assistance. Not sure what was more impOrtant but it clearly wasn't me.. I had then booked a meeting room and was directed by the sales office to ask the front desk to find out the room name and location. When I asked the front desk attendant about the room she was quite rude and said she was not aware of any meeting then handed me a phone and told me to call the sales office and find out the details myself rather than calling herself... My coworkers who also stayed at the hotel were very dissatisfied with the service and will not return nor recommend the hotel.
February 25, 2013
Rated 1 out of 5 by Lars949 Zombie staff and $$$ parking per night!
The staff had zero interest in me as this hotel is good for one thing, churn and burn tourist through the wharf.
I'm an SPG member and I used points to stay here. What a waste!
Parking for my SUV was $67 per night after tax.
The conceirge sent us to a practically dead and closedmexican food place.
The bellman told me theree was no jacuzzi because its too hard to keep clean but the pool was heated to 72! LOL
July 20, 2013
Rated 2 out of 5 by Confused39 Wheel and Deal
The Sheraton online booking suggest $1 valet parking upon arrival they wanted $46 per day. The online booking boasted free breakfast . There was no free breakfast. I felt misled and frustrated at check in. Vanessa said my room rate I booked was $239 per night with $46 a day parking. I would have to take the $229 rate to get the $1 parking. When I asked for breakfast they said oh no not parking and breakfast.
April 22, 2013
Rated 2 out of 5 by GJwh Furnishings and decor lacking
Our SPG room was blah; no refrigerator; bathroom was clean but very small, almost like a bathroom on a cruise ship. Great bed. Seeminglingly, this hotel is touted for its location which is supreme but it's like a step back in time into the 70's, decor wise. The full length mirror was on the wrong side of the room, should have had a mirrow over the dresser but not. The wall decor was almost flee market type:(
June 18, 2013
Rated 1 out of 5 by Manju Dissatisfied
My wife commented this Morning, "This was the worst Hotel experience we have ever had."
First there was a loud party lasting past midnight in the lower courtyard. We finally fell asleep, only to be awakened a short time later by what sounded like a herd of cattle crossing above our heads. By about 2 AM we got back to sleep, only to again be awakened by very loud vouces comming from the courtyard area. This continuedfor about 2 more hours. I called guest services for additional pillows and ear plugs to try and mute the noise. I went to the window and it appeared that one individual gave me the finger when I looked down. I called guest services andwas advised, close the blinds. At 4:45 AM a knock at the door was from a hotel employee who presented me with one pair of earplugs. I gave them to my wike and stuffed toilet paper in my ears, and covered my head with my sleeping pillow.
November 4, 2012
Rated 2 out of 5 by Sleepy533 Too noisy
On the positive, the bed was super comfortable. However, my room was right on the street and it was very noisy. Between people outside at night, the heavy walker in the room above me, and the garbage and delivery trucks beginning very early in the morning, I was not able to get much sleep. The hotel was full and they were not able to move me to a different room. The room and parking were very expensive.
February 28, 2013
Rated 5 out of 5 by Don2013 Wonderful family experience
I stay in hotels and travel a considerable amount, so I am very demanding on what I receive. In this case, this was a family vacation trip; therefore, I am even more demanding since this is my family time and money spent. We had a wonderful time and fealt at home at this Sheraton. The breakfast buffet was very good with things for all ages. I know I will go back when in the area, very impressive.
August 12, 2013
Rated 3 out of 5 by Shocked Great location
Great location. Staff were generally very friendly except for a very grumpy & rude man at the spressi lounge area. Bought coffee on two occasions while kids wanted to use the free wi-fi. His rudeness took me by surprise. On the second night , there he was again with rudeness and all. I even witnessed him being very rude to the ladies in front of me. They shuddered and walked off. Business lost!
December 14, 2011