Rated 1 out of 5 by HI28 Worst Service Ever
Customer service doesn't answer emails, they aren't returning calls. They always say that they are sorry for the inconvenience and that they are changing managers positions, but nothing acutely moves.
The hotel is fine, but the customers services is so bad.
June 11, 2014
Rated 5 out of 5 by John Great service
Commitment to service was exceptional.
June 9, 2013
Rated 5 out of 5 by Janet142 Noisy Neighbors
We had some late night revelers in the room next to ours. A call to the front desk and a visit by security was a gentle way of informing them to quiet down. We appreciate the diplomatic way it was handled.
June 10, 2014
Rated 2 out of 5 by McG10565 Mediocre Experience
1. Long line at check-in
2. Room smelled like mold
3. In Room Dining did not pick up after 25+ rings 2x
4. Valet upon departure was a mess
5. Out of brown sugar in club b-fast.. Need to just go get more when a guest asks.
June 9, 2014
Rated 3 out of 5 by stryker This hotel is showing its age
I was offered a free upgrade and I appreciate that - thank you.
Couple of issues that do not meet the Sheraton image - my opinion.
1) No fridge / no microwave - cabinet was empty
2) No sheets blanket for pull out - called and waited over an hour
3) Room showed age overall - basically dirty looking, i.e.. tile, carpet, window frames, etc
4) expensive daily parking
5) Club member lounge closed to all sheraton members except platinum - really ?? what does that tell a loyal member (me) since a joined in 1989 - 25 yrs and I am not allowed up to the 22 floor - sad !!
6) Breakfast buffet service was absolutely terrible - big group (OBGY professionals) on site but restaurant should have ramped up personnel
May 20, 2014
Rated 1 out of 5 by VM27 Avoid this hotel
1) Hotel has not been updated
2) I put my breakfast request out before the deadline but no breakfast was delivered because no one picked up my order
3) Valet didn't bring up car when requested
4) I was awoken to a neighbors shower
5) workers in the hall at 8 AM were hammering and shouting
6) I was told valet charge and a breakfast charge would be zeroed out but they showed up on my credit card.
7) On the plus side, great gym. only plus.
June 3, 2014
Rated 1 out of 5 by Nielsb Nothing to recommend it
I have not for a long time slept in such an awful room.
Barely 2 people could stand in it.
The bathroom was a tiny cupboard.
Not your best work
June 9, 2014
Rated 5 out of 5 by breath1 This Hotel is Great
Thank you for a Pleasant stay I can really not complaint all the staff at the Hotel was very helpful and supportive for the unmarked survey I cannot comment on but I am sure it is also very GOOD
June 5, 2014
Rated 4 out of 5 by Klondike2 Good Hotel for business
Just spent 3 days at Denver
Sheraton. Great location for working at convention center. Plenty of activities / Restaurant's / and Nightlife within walking distance. Hotel staff will gladly help with any other transportation needs.
June 4, 2014
Rated 5 out of 5 by Thechemist Hotel exceeded expectations
The Hotel exceeded my expectations. The quality of the room was fantastic. The bathroom toiletries availible went beyond all other hotels that I had stayed at the prior year (13 hotels). The only downside was the size of the bathroom. It seemed a bit cramped. The best part of the hotel are the employees. I had contact with three employees while I stayed there and all were very helpful, excited, and pleasant to be around. The conference that I attended that was at this hotel has the potential to be held at this location again next year and If this venue is chosen again, I would be happy.
May 12, 2014
Rated 2 out of 5 by Megan1530 Bad Experience
I stayed at your hotel for 5 days, 4 nights and I have never had an experience in a hotel such as this one. The initial room had a mildew smell and made it difficult to sleep. I let staff know and my room was promptly switched The next room had its own problems. The air conditioning did not work appropriately and a box fan was placed over the AC vent to circulate more air. The fan made a lot of noise and made it difficult to sleep. Poor experience and not a hotel I'd recommend to anyone traveling to the Denver area.
May 23, 2014
Rated 1 out of 5 by SPG1313 Pass on This Hotel
No support with issues
Poorly trained in handling any problems
No follow up, still waiting for email contact from manager after he said he would follow up
June 4, 2014
Rated 3 out of 5 by JPGE Room was fine, but hot water lacks
The room was fine, but 5 minutes into each shower resulted in cold water. I called to let the front desk know about it.
June 4, 2014
Rated 1 out of 5 by kao58 Wouldn't go back
Was very disappointed in this hotel. For starters I tried to change the dates of our stay and there was a whole nights fee for doing so. The room was small and stuffy. The bed was not comfortable - pillows were too soft - I asked for better ones. They forgot to bring them so had to call again. Still did not sleep well as there was no ventilation in the room. No fan in the bathroom. No refrigerator. Had to pay for wi-fi and parking. Terrible view of the building across the street. And the pool was not open. Bummer. I would not go back.
April 28, 2013
Rated 2 out of 5 by Bake Mr.
Rooms are outdated and the bathrooms are terrible
June 4, 2014
Rated 1 out of 5 by denverbad1234 Complete Disaster
Did not get the room we reserved yet were still charged the higher rate.
Had to wait 30 minutes at check in desk( while at least 15 other people were checked in behind us) to be helped by a rude person
Was told that they would take care of our parking, did not happen
was told we would have club access did not happen
pre-paid for breakfast with our reservation and then did not get it
had to wait almost an hour for valet to get our car
our room was dirty and had trash in cans and on floor when we got there
December 16, 2013
Rated 3 out of 5 by Sharon312 Not a great experience
Rooms were small and my coworker had literally the tinest hotel room i have ever seen and it was still same rate. I had to change rooms on arrival after finding my room was a handicap access with only a curtain to separate the shower. First call i was told i couldn't switch. Decided to try again and was able to move, but had to find my way back to front desk with luggage to accomplish it. Hassle. We booked our rooms months ago when the conference first opened reservations. I would understand if we had booked at the last minute and had to take what was left. We didn't. Navigating to find the correct tower and elevator took some practice. i asked for my SPG number to be added and i don't see it. Sorry not the best experience i have ever had at a Starwood hotel.
May 19, 2014
Rated 3 out of 5 by Wrigley62 Wish I could have had a hot shower
A nice facility in the heart of downtown Denver. Nice conference facilities (I was there specifically for a conference). Lots of restaurants and entertainment/shopping nearby.
The property is nice -- a little age on it but nicely kept up. I simply have to say, not having a hot shower -- heck I'd have even taken a sorta warm shower -- for three days really made me downgrade my rating here. I always had hot water at the sink - never in the shower. That's just not the best way to start your day.
February 7, 2013
Rated 1 out of 5 by NewYorker This hotel is terrible
The service is ridiculously bad, seems like the staff has a very low morale and a result, they are nasty and curt. Also, I've stayed in hostels with more amenities than what they provide at the high price of a luxury hotel!
The views of the mountain is a LIE. Our window overlooked a brown building up to the sky. The pool featured on the website is a LIE. There's no free wifi or continental breakfast like all hotels in the nation provide.
I recommend staying away from this place if you can.
May 20, 2013
Rated 5 out of 5 by 123andy Delightful stay
After reading the YELP reviews of this hotel I had expectations that it was going to be terrible, BUT this was a great hotel, room was excellent, clean, modern, even bottled water. The bathroom was clean, the shower was excellent. The location next to 16th St Mall was terrific. Good restaurants nearby, one in the hotel was great. My safe was locked open and I asked to have it fixed while I was out. It was, but I had a call next day to make sure! Great staff as well.
May 22, 2014
Rated 1 out of 5 by Disappointed Very Disappointed!
The only good thing about the Sheraton Downtown Denver is the premium location. Our room smelled bad, was not clean, had just one bath towel. I am a preferred member and have stayed in many other Sheraton hotels... this is not up to Sheraton standards. I went to front desk and talked to the manager who changed me to another room but not the same type of room I had requested. When I pointed it out to the person who answered the phone to guest service she could care less about my needs.
February 8, 2013
Rated 3 out of 5 by Mommypurls Disappointed
For the price I paid for my room, I was very disappointed. The first night I had a tv that didn't work, a sink with a broken drain making it useless, a closet that wouldn't shut, and a loud banging noose coming from the heater. It was ridiculous. All I wanted was to go to bed, but instead got to watch maintenance fix the problems for over an hour. Keeping this in min, when I asked for a late check out, they refused! For my troubles all I was offered was an apology. Give me a break. Expensive room, cheap quality.
May 18, 2014
Rated 3 out of 5 by unimpressed1 ok and close to convention center
very average hotel - surprised by the layout of the room very awkward. room was clean but did not feel upscale for a Sheraton. Slightly disappointed overall. No room service per front desk although there were food trays in hall.
May 29, 2014
Rated 1 out of 5 by BigC2269 Worst Experience
I arrived late and did not get the room I booked. I accepted the room (the manager offered my free breakfast - which was good). I went to my room and the internet was not working. I called and told a different manager. I did not get a call back when it was fixed so I use my cell phone as a hotspot.
I left my room the next morning at 9:00AM and returned at 4:00PM to find my room had not be cleaned. I work till 5:00 in the dirty room before the cleaners showed up.
November 9, 2013
Rated 4 out of 5 by RelMan Great staff support
I recently attended a technical conference at the hotel. On the first night I noticed the iron in my room was dirty and made marks on my clothes. I left a note for housekeeping the following day, and Jessica provided a brand new iron along with a nice note hoping that the new iron met my needs. It certainly did.
May 27, 2014
Rated 5 out of 5 by Renee14 Staff was wonderful
Octavio in the VIP club area was excellent and professional and went above and beyond. Staff gave great recommendations for resturants for dinner and accomodated our needs! Room was comfortable! and loved the location of the hotel, right on 16th street!
May 27, 2014
Rated 5 out of 5 by JoeA Club Lounge top notched
This hotel is in a great area of downtown Denver. The service is great and the Club Lounge is one of the best I've experienced at a Sheraton in the US. The continental breakfast in the lounge was amazing! I'm very picky about my fruit and every single piece of fruit was perfectly sliced, perfectly ripe and no blemishes. The rest of the Club Lounge continental food was perfectly arranged and well presented. Great job to Sheraton on this one!
August 13, 2012
Rated 5 out of 5 by TechDiva80 Wonderful conference hotel-downtown location is convenient and amazing
I attended a national conference in April 2014. Its about a 30 minute ride from the airport. the Sheraton is located right on the 16th street where any store that you need is located. The staff at the hotel was friendly and helpful. Opt for the room with the mountain view in the tower building. Its worth it! Beautiful heated pool and the workout area is state of the art with a great view into the City. The bed was super comfortable but there was a strange musky odor like there was a water leak. I hope they get that fixed. Aside from the smell everything else was wonderful. I highly recommend.
April 28, 2014
Rated 2 out of 5 by mnmhughes Still haven't fixed my bill
I made a reservation online for 'Breakfast and Parking' to be included. They charged me for my reservation PLUS added on the breakfast that I had at the buffet/restaurant. Called and asked for it to be fixed, they said it was.....Nope not yet (probably never will). I know that $25 dollars may not be much to some, but to a struggling grad student it is a lot. The room was OK, but not worth the price I paid.
May 22, 2014
Rated 5 out of 5 by BigBear22 Perfect for the holidays!
Staying in Denver just became a new stop for our family over the holidays thanks to the Sheraton Denver Downtown Hotel.
Perfectly located downtown next to the promenade shops/movie theatres/terrific restaurants, we found this hotel warm, friendly, courteous, extremely comfortable and so welcoming for a "center of town" hotel. Thanks so much to the staff for their professionalism in making my family feel so welcome over the holidays.
January 11, 2012