Rated 5 out of 5 by Caligirl Can't wait to return
I had such a wonderful time! Between the views, upgrades, amazing staff, cocktails, private lanai, poolside burger, breezes blowing through the open walkways....paradise!
The only things that hold me back from 5 stars with regards to the facility are: the distance to self parking, confusing hotel/parking/pool layout without available posted maps and the lackluster restaurants at $$$$ prices.
April 5, 2012
Rated 2 out of 5 by Disappointed Poor service, non-attentive, poor treatment of Platinum
The week started out fine--lovely hotel, comfortable room, received platinum amenity of choice. On day of departure, I requested a late checkout, as I often do as Platinum. Told the only way I could get it is if I packed my things and moved to another room, in a completely different wing of the hotel, otherwise no.
Secondly, I ordered a simple Chicken Caesar salad and specified 3x that the dressing was to be on the side and the chicken well done. I also ordered brown rice on the side. What I got was a salad dripping in dressing, chicken was not well done, and no rice at all. Undoubtedly, things happen, but I repeated the order 3x times to ensure they would get it and she repeated what I said, and still got it wrong. Also had to call for my room to be cleaned 2 days in a row at 4pm.
May 9, 2013
Rated 5 out of 5 by Stoneharbor Exceeded expectations
After 3 weeks on Maui(2 at the WKORV),I reserved a day room for our last day on the island, utilizing points. 12000 points and a $30+ resort fee seemed high for 10 hours but I was informed and accecpted the fee. I was given a room at approximately 7 AM. My only request was for a room by the pool. My needs met availability. Very comfortably lounge chairs, unlike the WKORV. The Sheraton is a great overall resort especially for anyone interested in spending time in the ocean.
May 20, 2013
Rated 5 out of 5 by CanadalovesMaui2013 Excellent location & terrific service
We stayed at the Sheraton Maui in Jan 2013 whereby we found the service and location to be excellent. An easy walk to restaurants and shopping or free shuttle to town or to visit our friends nearby staying at another Westin property made this an ideal location. Although we didn't golf this time, the 2 golf courses nearby looked great! Even though it was prime season, the beachfront, pools and hotel bars and restaurants were not too crowded and we never had any issues with finding a parking spot, lounge chairs by the pool, snorkelling, tanning on the beach or waiting for meals/dining. Our room also had an excellent view of Black Rock, was clean and comfortable with good Wi-fi reception and very nice sitting/view areas in the atrium/walkway. Would definitely recommend this hotel to others and would stay here again.
March 3, 2013
Rated 4 out of 5 by rrickspan nice place to stay
the hotel and staff for the most part were great. the one thing I would say is watch for the added charges. during our stay we were billed $16.99 for phone usage and never called anyone but hotel staff. this I dont fee is right. also check on your free internet on check in. first time you log in the policy satate "FIRST DAY" is free they dont tell you to use that option all the time. the second option is to pay $16.99 per day for faster spped internet. this really should be explained as I only used the internet to look up maps of the Island. when I questioned the desk clerk I was told I should have used the free first day every day and was bill for the optional higher speed. sorry to say if the policies are that confusing and stall can not explain things to first time visitors I really dont see myself returning to this hotel.
February 7, 2013
Rated 1 out of 5 by Nicole75 Not up to Honeymoon standards
I was so excited to go to Hawaii for my Honeymoon, and it was less than great! The staff seemed unaware, the service took forever just to get some tea, they forgot to clean my room one day, and it just did not feel like any sort of special feeling that usually SPG does in their other hotels. I have stayed over 100 hotels at SPG, and this was my worse experience, not to mention, it was also my honeymoon. The only service team that was amazing, was the Valet!
January 3, 2013
Rated 2 out of 5 by RCMCJR Disappointed from check-in
I had a flight delay; got a 1st floor room facing the mtce building. Room had lamps that did not would, mold on the tub surround, sand and blond hair on the vanity and a bed which was not a dream sleep. No elite recognition. agreed to change rooms the next morning if bags where packed and ready to move. Ended up taking all day causing a lost day in the sun. New room had a view but the air conditioner did not work.
Many of these issues where met with indifference. The hallways were also crowded with fast moving construction guys working on a remodel.
December 13, 2011
Rated 5 out of 5 by Illinoismom3 Our stay at this Sheraton Maui was outstanding!
This is a beautiful resort. We visited in mid January 2013. The hotel staff was exceptional at all levels of service. The ease of using the facilities including the restaurants, grounds and beach were very family friendly. The pool was a little chilly, but the beach more than made up for it. We enjoyed the sunsets and the nightly cliff dive. We also used with the ping pong table and bocce ball sets on the grass that was provided by the resort everyday.
January 30, 2013
Rated 5 out of 5 by Mouse Beautiful Sheraton
The Sheraton at Blackrock on Maui is truly a jewel. You would never know she is 50 years old. Being SPG Gold we were able to be upgraded to a Deluxe Oceanview, and it was wonderful. The view was awesome. The breakfast buffet is to die for and all the waiters and bar tenders were very friendly and informative. The shuttle that is provided between the resorts and Lahaina is also an added plus. We would definitely recommend the Sheraton at Blackrock.
June 7, 2013
Rated 5 out of 5 by Digi Impressive resort hotel
The beautiful winding blue pool in line with the ocean and white sandy beach is most inviting at Sheraton Blackrock. Good snorkeling and the evening cliff diver, along with music from the Dive Bar, add to the romantic setting. Loved watching a bride and groom leap from the Black Rock cliff into the water in wedding clothing (complete with bouquet and an attendant), to celebrate, and then pose for memorable photos on the ocean's edge.
March 2, 2013
Rated 3 out of 5 by PattyHas Disappointed
Hotel is tired, not updated. Food pricey. Happy hour reasonable, rest of time pricey. Beach services good. Staff very nice, helpful, approachable. Proximity to village great. Shuttle to town was easy as well as self park. Renting beach equipment easy. Cliff diving ceremony informative.
July 8, 2014
Rated 5 out of 5 by brodieb We found the sea turtles, great spot
I would go here again for sure, we stayed in a deluxe oceanfront room and it was great. good view, large room. Its not all fancy but its clean and has a good island feel, we travel in other areas of Hawaii and it was very comfortable. Friendly staff. The onsite food is quite spendy so get the lounge access for breakfast and dinner snack for free drinks, its worth it. the beach is great, good snorkeling. Black rock is where the turtles are and its friendly to jump off of... First 20 minutes in the water I was swimming with turtles.. taking my kids later this year there...
April 26, 2014
Rated 5 out of 5 by ML88 Peaceful and Relaxing
It was a beautiful resort and the beach was awesome. Our room was on a SPG floor and it faced the ocean off a cliff. It was a little farther away from the main hotel but this allowed the room to be very quiet and peaceful and every night we got to see a beautiful sunset. The rooms were comfortable and the staff was very nice, but I do wish that there was a SPG lounge. The stay was very relaxing. It was just what we needed.
October 1, 2013
Rated 5 out of 5 by Mclala Quality Service
From the pleasant, quick and high quality service, to the excellent room and wonderful location. The food and drinks are a bit expensive compared to local offerings, and thus my lose some customers to local restaurants.
March 19, 2014
Rated 5 out of 5 by Grampy100 Thank you Sheraton Maui!
We have been loyal guests of the Sheraton Maui for the past 12 years and it is still a wonderful resort to visit. Over the years they have done away with the flower lei greating, and flowers with turn down service, but that aside I love the open feeling of the property and the staff is excellant. The grounds are perfectly maintained and it is a joy to stay there. It is my favorite place in all of the islands.
October 28, 2013
Rated 5 out of 5 by Sandy10 This hotel has much to offer.
We loved our recent stay at the Sheraton Maui. Everyone was friendly, professional, and helpful. The grounds are beautiful and our room immaculate. Our breakfast buffet, which was included, was excellent. We enjoyed it and looked forward to it every morning. The pool was beautiful with various meandering sections and interesting features such as a small waterfall and slide. The Sheraton Maui has it all!
September 16, 2013
Rated 5 out of 5 by KNJ46 This hotel exceeded our expectations.
This hotel is a beautiful facility. The buffet breakfast on the terrace is lovely, albeit too many birds flying through. But the omelets and choices of fruit, meat and danish were wonderful and nicely presented. We really enjoyed the culinary tour of the kitchen and sample bites by the sous chef. It was fun and informative. The beach is so large and beautiful - room for everyone. Our room was a renovated one and somewhat larger than the standard room. Great view of Black Rock, the ocean and the grounds. The Cliff Dive Bar had a limited menu and there was really no good alternative for lunch. The staff was friendly and helpful. We had a wonderful time. Thank you.
November 12, 2011
Rated 5 out of 5 by Shopping3 Our first real experience in Maui
By the time we checked in, all our 11 heavy pieces of luggage we're heading for our room with us. The food was delicious, view from room amazing and the staff made you feel at
home straight away at any hour, day or night.
Best internet connection ever
July 7, 2014
Rated 5 out of 5 by HawaiiAnniv Fantastic hotel for price category
This hotel is the best option on Maui for its category. The rooms were very comfortable, staff was outstanding, restaurant was delicious, pool was fun, and beach was great. We enjoyed our stay and were treated amazingly well - it made our stay very memorable. So many options for activities and very convenient location. I would highly recommend the Sheraton Maui and will stay again in the future
September 11, 2013
Rated 5 out of 5 by Poohboy Time in paradise
From the moment we arrived we were greeted with smiling faces waiting to assist us. In particular, Irene at the registration desk went above and beyond to upgrade us to a room looking out on the sparkling turquoise ocean of Maui. We couldn't have picked out a more beautiful setting. Ordered take out from a nearby restaurant so we could enjoy it along with Mai Tai's on the lanai.
October 6, 2013
Rated 3 out of 5 by bb0505 Great location
This hotel has a great location, but the facility itself is nothing special. The staff needs to be trained properly. With the exception of 3/4 staff members, every one else needs to remember that the guest is paying their salary! What does it take to greet customers with a smile? I feel this is a lack of training on the part of Sheraton management. Also, the food is not very good.
May 25, 2013
Rated 5 out of 5 by Easal61 Wanna return
Loved the Sheraton Maui. Well run, clean, cozy. My only concern was the refrigerator was noisy. Crashing waves outside the door helped wash out the noise.
A bit far to arrive at from a long airline flight, but well worth the trip. We arrived late (after 10PM) and the staff granted us a late check out. Supreme!
February 4, 2014
Rated 4 out of 5 by Ron2 Overzealous Pool Attendants
Guests should be warned that overzealous pool attendents will remove all personal items from poolchairs whenever they feel that the guest has been gone longer than "an extended period" which is actually when they notice a chair is unattended. The hotel refuses to be held responsible for personal items removed by attendents who pile them unprotected atop a counter. Horrible PR.
August 13, 2013
Rated 5 out of 5 by Jim008 My stay
The bed could have been more comfortable
We have been guests at the Sheraton Maui for many years and the longtime staff members, we have come to know , are like family.
The only problem this year was with Maui Beach Activities and I discussed this with customer service manager Jennifer. I know they are a contractor with the hotel, but to guests they are the Sheraton Maui.
September 24, 2013
Rated 5 out of 5 by 8PUD8 SHAKA
1st stayed here 1981, return for obvious, great location, miss the 'huts' and Chip but love the 'tower' have stayed at other resorts nearby (during renovations) not as good as here. Think our return in Dec '13 will be 15th (just getting used to it). Hate the resort fee, way to high for what one receives.
A big Mahalo to Claudia at the Beach Bar, see you in Dec '13
January 14, 2012
Rated 5 out of 5 by Cookiegirl48 End of the Vacation
After spending 20 days in a villa at a resort
(7 in Poipu, Kauai and 13 on Ka'anapali Beach) we decided to stay at Sheraton Maui for the last three days. We we on the ground level near the beachwalk and it was perfect. Checking in was seamless as advertised and the environment was the just perfect blend of resort activity and solitude. We will stay again.
March 1, 2013
Rated 5 out of 5 by laurie Loved the Sheraton!
We went to the Sheraton in mid Jan of this year and it was wonderful. Upon arrival we were offered an upgrade for $50 a night for a premium room (6416) it was a no brainer and it was an unbelievable room. Every morning I was up watching the whales from my veranda.
The grounds were beautiful and very relaxed as opposed to the resorts in Wailea. We would definitely stay there again. The snorkeling at black rock was amazing. Swam with turtles!!
Some of the negatives would be the food prices as they do not match the resort. We would expect these prices at a stuffy grand resort but that is not what this place is like. We did not eat dinner there as we felt it was overpriced. We were also charged to check our room messages that the hotel left us! We were also charged when we asked for extra pillows ($5.00). They get you for this and that but all in all it was still worth the stay.
I have to say that they have the best mai tai on the island!
January 31, 2013
Rated 4 out of 5 by deedee123 would've been an excellent rating but...
My stay would've been excellent but there was an incident 1 night when the fire alarm went off at 1:30am which was very inconvenient as everybody had to leave their room and stand outside not knowing what was going on. No employees came by to let us know what was going on. The speaker was so faint we couldn't hear what was being said. Also another night, we waited for sunset to see the cliff dive at Black Rock but that did not happen and no reason was given. Other than those incidents, the hotel was very nice, staff was friendly, self parking was awesome for people with car rental and is walking distance to Whaler's Village. Also there was free shuttle to other Starwood locations and to Front Street.
June 21, 2014
Rated 5 out of 5 by CLEken The Finest Hotel I Stay At
I have to travel for work, and stay at over 50 properties per year...and the Sheraton Maui is the finest hotel I stay at...A wonderful, caring staff....extremely clean and up to date rooms and the most spectacular spot on Maui to snorkel, swim, or just chill out.
My suggestion.... " Visit This Hotel"...you will be very glad you did !
November 14, 2013
Rated 5 out of 5 by mrDonrag A nice welcome after a long trip
After traveling almost 24 hours my wife and I were pleased by the friendly welcome we received by the front desk at midnight. The room was clean and bed was comfortable.
When we awoke the next morning we were amazed by the beautiful ocean view that greeted us from our lanai. WAY TO GO MAUI SHERATON!
January 12, 2014