Rated 4 out of 5 by Mrhawk Valet needs improvement
Two issues need improvement:
1).Before 6 am, everyday, the Valets used the key alarm to repeatedly honk a cars horn to locate the car in the lot next to our room. Do you think you could number the parking stalls so they don't have to use the car horn to find the car??!
2)Front desk committed to applying our SPG discount to our bill at check out; so far to date, that has not occured.
July 7, 2014
Rated 2 out of 5 by KristenH The worst sleep of my life!
The hotel is located in a great place. The grounds are maintained beautifully. The check-in was quick and easy. The young lady at the desk was very pleasant and helpful. The room looked good. Parking was included in the resort fee (which was a great bonus). Overall, everything was wonderful until I went to sleep. I had the worst sleep I have ever had anywhere. I woke up in pain at about 130 in the morning. My back was killing me from the nonexistent support of a mattress that probably should have been replaced long ago. I woke up several more time throughout the night feeling absolutely miserable.
June 18, 2014
Rated 3 out of 5 by LuckyBean A diamond waiting to be discovered
This hotel has many excellent possibilities. Location is perfect. The beach and pool facilities are highly recommended. The pool staff were above average in service as well as the pool cafe service. Always smiling, attentive and helpful. But the food in all venues ,with the exception of the grab and go market lack flavor, presentation, and nothing memorable. The room had a wonderful awesome ocean view after we requested to be moved from a partial roof/ocean view. One day our room was never cleaned and after complaiming three times upon returning after 4:30, was then handled. We waited in the bar to be called-we think we should had been comped the drinks we never planned to order. WiFi was sporadic and often useless. It was as if we were dealing with dial up. The hotel needs a little TLC and focus-its a diamond in the rough compared to other Sheratons we've stayed at and to others in the area. Great sized room - better than average, but felt a little tired. The bed was very restful, comfortable and liked the draperies. But the rest of decor seemed dated. Rug was buckled and tub seemed somewhat stained…I wanted to go buy cleaner and see if I could get it white. Bell service, maintenance also were pleasant and responsive. Front desk team seemed to be going thru motions with check in. Surprised that old tennis shoes were being worn with long dresses-recgnize comfort important but gives a lackluster impression and attitude towards work. Even nurses wear nicer shoes and are on their feet all day. I really wanted to like the property overall because I see the potential-it just hasn't been realized by management or perhaps they have gotten too comfortable. In fact, never noticed any management out and about…fyi we travel extensively and was in hotel management for some years, so we are very selective with our hotels and have expectations per each level. This one wants to be a luxury resort but its just missing…felt a little generic and shouldn't.
July 8, 2013
Rated 3 out of 5 by Bryan2013 The good and the disappointing
Great hotel location and the view of the Deluxe Ocean View Room was really nice. We were on the fourth floor overlooking the pool and the ocean. It was extremely nice sitting on the balcony. This was our third stay at this hotel and we were last there a couple years ago during the pool construction. The pool area came out very nice but we were not overly impressed with the restaurant Lava, we thought they did a much better job with the breakfast buffet during the construction and before than they did this time. Did not get a chance to try Rum Fire the new restaurant. When we got to our room after check-in the tub was dirty and stained and the carpet was buckled in a couple locations, a real safety issue. Our check in time was very late and we just went to bed. The next day we shared our experience at the front desk. They sent someone to the room and the tub was cleaned which was acceptable when they were done. They were not able to do maintenance on the carpet and they offered to change us to another room. We loved the view and decided to stay where we were and live with the carpet. This room should have been taken out of use and maintenance should have fixed this issue long before we were given the room. All indications were the room was used again the carpet still has not been fixed. The real disappointment was the tennis court, wow, this should no longer be listed as an amenity and should be considered a hazard. There are big cracks in the courts and weeds growing up and not small weeds. They were a joke and not maintained at all. They were playable a couple years ago and it is as if they have ignored them. We even came back from dinner one night and the lights were on all three courts. I can not image why they were on, no one was on them and they are not usable. They were so bad I actually took pictures, which I am sorry I can not add to the review. This is a tough review for us since we really like the location of the hotel but had some definite disappointments on this trip. Even with the improvements they made to the pool area they let other aspects of the hotel be neglected. I could still recommend the hotel but we will probably try a new location on our next stay.
July 30, 2013
Rated 1 out of 5 by bigmack Our stay at the dump
We were put across the streein last rooms next to trash bin dark walk ways vary old rooms rooms out of the 1960s made are reservations 7 months in advance asked for rooms next to rest of family were told no problem on arivel sorry can not do it they were also put on back roe in the dark I would like my points back
July 7, 2014
Rated 2 out of 5 by sew072113 not worth the rate
While this hotel does have a nice location on the beach, that is about it. We pulled up and the valet was a complete space cadet and unable to answer very basic questions. We waited in line to check in and then we headed to our room. The original room we booked was so far from the beach, we could have been in New Mexico and not have known the difference. It seems to me that the property was once two different hotels and the Sheraton bought both properties. The buildings in the back (our original room) do not match and there is another lobby looking area. That room was dated, and very plain. We called down and asked if any rooms were available in the buildings facing the ocean. There were, for a upgrade fee, and we moved. I would not have booked the original room if I would have known how far and dated it was going to be. The new room had a much better view, but was still dated. We were told with our SPG wristbands we would get a discount on food at the restaurants, never happened. I thought it might be taken off at the end; didn't happen. We never got a newspaper delivered to our door. You have to wait in LONG line daily to get pool towels and then wait in the same LONG line to return them, or else get charged $10 per towel! Really?! I highly doubt people stealing dingy beach towels is that big of a problem. The least they could do would be have a separate line for towels instead of all beach activities in one line. The pool was filled with sand because the area to shower off from the ocean consists of a hose in the sand... not cement pad, no drain, no rubber mat, not even a sprayer on the hose. Just a hose. If you want drinks or food at the pool, you need to just go get it yourself. The servers are terrible and walk around aimlessly, like they don't want to do their job. We learned this the hard way. Also, there is a $30 resort fee daily.... for what?! The wifi is unusable it is so slow and the dingy pool towels that you have to wait in a 10 minute line to get?
We had stayed on the north shore of the island the first part of the week and wish we would have stayed. I could have done with out the Sheraton on my honeymoon. It is definitely not worth the money after the upgrade fee to be by the ocean. You can pay just a little more and have outstanding service elsewhere.
August 1, 2013
Rated 3 out of 5 by Stephen1959 Kauai Sheraton Stay
I was very displeased with the air conditioning in our room. We made three formal complaints and they sent the maint. man each time but the a/c would not cool the room very well even at night. Very hard to sleep in a hot room. After the third complaint the manager Laura did offer us another Garden View room and we checked it out and it was no cooler than our room. So we then asked for a fan, but was still not very cool. I really believe the problem is the outdated a/c units on the wall can not provide the cooling the room really needs. Very nice hotel to have below par a/c.
August 15, 2012
Rated 4 out of 5 by beelover A relaxing Trip!
- Nice facility with lots of outdoor areas to sit
- Most Excellent Beach for swimming
- Quiet rooms, very little noise from neighbors
- Comfy beds with nice pillows
- Very friendly staff
- Nice garden setting with fish ponds
- Hotel uses environmentally friendly containers/forks etc. for serving outdoor food&drink. Very cool!
- Our Garden View room with 2 double beds felt crammed, awkward TV console/dresser combo took lots of space.
- Not enough lounge chairs out by the pool/beach.
- Not enough shade options available! The hotel could easily add 10 umbrellas to their poolside furniture.
- Resort fee of $30/day??? For amenities that should be included in the room fee? Come on you guys, that's cheesy!
February 11, 2014
Rated 5 out of 5 by Humber Excellent Property & Beach Location
This was our first time visiting Kauai and we fell in love with Sheraton Kauai the moment we walked into the Front Desk. .. We stayed for 1 night and two full days but would have loved to stay longer! From the moment we checked-in till we checked out - our experience was one of the best we have had. Sissy at the Front Desk truly looked after us; she was not only efficient but also very understanding! We were upgraded to partial Garden and Sea View and a late checkout. Sincerely, we couldn’t ask for more for our short stay!
We were invited to the Social Hour and enjoyed the complimentary wine tasting for SPG members while mingling with other hotel guests. What a great way to meet other travellers from far and near! At a very short notice, we were also accommodated in the Wine Paring Dinner the same evening, the only evening we had on the island. We would like to mention in particular what an excellent hotel restaurant RumFire was/is. The food and the Californian wines to go with it were superb.
Our experience was enhanced by our stay at Sheraton. We had a great time in Kauai exploring the island's beauty and the ocean!
May 22, 2014
Rated 4 out of 5 by kranny Our Stay
Great Hotel. I wasn't impressed with the $30/day "Resort Fee" that I didn't know about until we checked in. If I pay $ 270 a night to stay somewhere I would expect that if I chose to play tennis it would be covered under the cost of staying at a hotel. Pretty deceptive way to make a few extra bucks. Especially when the services it supposedly covered we didn't even use. My only other comment would be regarding the fitness facility. Take some of that resort fee money and add / upgrade your equipment. The place was packed and not enough cardio equipment to go around. Not to mention it was all rusting and old. I would have expected more . Otherwise the Sheraton was beuatiful and we had an unbelievable vacaton there.
February 4, 2013
Rated 3 out of 5 by Franz07 Honey moon
We stayed in Sheraton Kauai Resort 3 nights for our honey moon. The hotel is nice with a great ocean view. We had dinner in both restaurants and we can afferm that everything was very good. We had had a problem with some guests the first night (they thought of staying in a disco rather than in a hotel), sometimes happens. We would really like to thank Peter(Manager) for his kindness and the professionalism with which he has solved every problem.
July 2, 2014
Rated 4 out of 5 by csg1 Nice stay
stayed here while on business travel. The rooms are decent and the nearby restaurants are excel t, if a bit pricey. The hotel is very quiet at night.
this is not the pace to go i you are looking for wild night life, which suits most business travelers just right.
July 6, 2014
Rated 3 out of 5 by MFlores79 Really bad wifi
Stayed at the Sheraton for three days (on business). First day, wi-fi was not working. Called tech support and they said they would escalate the issue to network engineers. Problem still not solved. Next day, I called tech support again -- problem still not solved. Second day afternoon, I believe the hotel manager finally reached out and said they would bring a router to my room -- shouldn't this have been done in the first place?? I checked the wifi in the area and there were three other "belkin" routers connected. A sign that others were also having the same issue. As someone who needed connection to run a business, I was not impressed and will Sheraton Kauai likely won't be the top of my list when visiting Kauai again.
September 14, 2013
Rated 5 out of 5 by tusselus Loved this place!!!
Me and my husband stayed here as a part of our honeymoon, and we both loved it!
We had been traveling around the states for 5 weeks, and this was the prefect end of our vacation!!
The rooms were big, clean and fresh. We had a room with partial ocean view, and loved to sit on the balcony watching the ocean.
The staff was very nice and helpful!. At check-in we got a gift card for a bottle of champagne, as a celebration of our honeymoon.
The location.... oh, my god! It can´t be better.
No picture in the world can justify the beauty of this place! It is SO beautiful, it´s like you arrived in heaven!
We live in Stockholm, Sweden, and even though we had to travel 30 hours to get to Kauai, we will definitely return to this paradise!!
October 9, 2013
Rated 4 out of 5 by bobby61 ON the beach with great service and the ambiance of Kauai
No other way to say it other than 'beautiful'. On the beach with a landscaped pool only yards behind... plus another pool in a courtyard away from the beach area. Gorgeous setting with good, friendly service from people who enjoyed making our time there special. Concierge was very good at his job --- helped us make the most of our time on this island (known for its lush beauty and contrasts of incredible landscapes ... all with the ambiance of enjoying a 'slow & slower' pace). So many activities available, but we were there to relax and soak in the scenic beauty --- from the ocean fronts to the canyons, waterfalls, and lush green flora and fauna. Room options from direct ocean view to partial ocean view (ours), to garden views.
June 27, 2013
Rated 5 out of 5 by kissycuddles In Love With This Hotel
From the beginning at check in we had a great front desk agent who was very nice and catering. Our room was amazing Deluxe Ocean Front. Just in love with the spaciousness of the room and view. Well worth the money and I recommend getting this room. We ate at Lavas and the food was good and our waitress was great. The valet and bell people were catering. I enjoyed the café next to the lobby. They have a great banana bread. So good I bought some before I left the hotel. Overall my view of this hotel was 5 stars for it's cleanliness of room, view, property and people that work there. So Happy that I'm staying in June for my daughters bday. Can't wait!
May 20, 2014
Rated 5 out of 5 by Suelou Beautiful Views...Amazing Staff
We were returning to Kauai after many years of just using our Westin Timeshare in Maui. After a busy family vacation with the six grandchildren, we wanted to celebrate our 49th anniversary on the beautiful island of Kauai. The Sheraton staff welcomed us with a beautiful upgrade to an ocean front room, and sent us a bottle of champagne to start off the celebration of our marriage milestone!
From the friendly valets at the front, to the gorgeous views of our room, we cannot say enough about the treatment we received at this particular Sheraton.
September 20, 2013
Rated 2 out of 5 by Krizzy622 Improvements Needed
Our personal experience with this Sheraton was not a good one. We came back to our room one aft noon to find our door was left open. Was woken up most mornings by guests moving balcony furniture above us. The hallway echoed badly. Housekeeping starts very early in the morning. By 8 am they are knocking on doors yelling housekeeping. Our bellman informed us that 2 bottles of water were included in the sort fee and yet every day we had to call and ask for the bottles because housekeeping never re supplied them. We would not stay here again.
September 26, 2013
Rated 5 out of 5 by Angela64 Staff was the best!
The front desk staff (Sissy, in particular) was stellar. The valet staff, servers (Ashley at Rum Fire in particular), housekeeping, every person we met really, performed at the highest level with a smile. I am from Las Vegas, and I have very high standards for service. The service in Hawaii is usually poor in comparison. Not at this property. I was pleasantly surprised.
July 1, 2014
Rated 2 out of 5 by scubawife Needs Work
I must say that we were rather disappointed with this Sheraton.
Pool area very crowded, small for hotel size, not enough shade, umbrellas.
The fitness center was lacking , treadmills out of order, no one at the front desk knew anything, when would be fixed. Broken for 3 days, then just GONE
The Rum Fire Restaurant service was abysmal. My husband's main course was brought out 10 minutes before mine. His dinner included dessert and the waiter just brought it out, never asked me if I wanted to order anything, I had to ask for it when my husband was served. My food was mediocre but my sorbet dessert was good.
Even the turn down service was disappointing, if there are 2 people in the room, why leave just ONE chocolate?
The valets were great and friendly
June 19, 2013
Rated 5 out of 5 by sgrdn3 Still a great spot for fun
This was our fourth stay but we had not been for 8 years. It is the very best location on Poipu beach. There were some nice improvements made in the remodel and the rooms (we had two in our family group) were tastefully decorated, spotless and with beautiful views. The front desk, housekeeping and food service staffs are all excellent. The only slight disappointment was that the main restaurant (the only dinner restaurant) has a very limited menu so we only ate one meal (breakfast) which was delicious but we need more choice for dinner.
January 1, 2013
Rated 5 out of 5 by Hotelbummer13 Absolutely Amazing
From the minute we arrived, we never felt so appreciative of a hotel stay. We were there for our honeymoon and it was supremely satisfying. The views were breathtaking. The staff amazingly helpful and attentive, especially with recommending other places to visit and things to do on the island. Rum Fire had tasty food and good drinks at the pool. Plus the perks of being a gold spg member were phenomenal along with rhe extra attention we received thanks to being on honeymoon. We fully intend to stay here again and never wanted to leave!
September 10, 2013
Rated 5 out of 5 by mgsgk2013 Awesome Hotel, Staff & Location
Perfect location, incredible view, beautiful grounds, extremely relaxing, the hospitality of the staff was incredible, Betty at the front desk made our trip; she is amazing (thank you Betty). Our room was quiet and very clean (we couldn’t have asked for a better room). The hotel, the staff and the view from our ocean view room exceeded our expectations. We had an awesome time at the Sheraton Kauai Resort and words can’t describe how much we enjoyed the stay. We can’t wait to return and we would highly recommend this hotel to anyone.
August 8, 2013
Rated 4 out of 5 by spgreviewer Overall really good, but bathroom could be updated
The hotel is great for the most part. The bathrooms could use some updating. Also, the single light in the bathroom was very dim. The bed was comfortable, but one of the pillows was much harder than the other 3 provided (I didn't realize this until the next morning), and I woke up with very bad neck and back pain. The next few nights I used the other pillows without a problem. Also, I liked that we had Starbucks coffee provided in each room. Overall, we enjoyed our stay and we would stay here again.
June 24, 2014
Rated 5 out of 5 by DrJaneM Hotel is our favorite for family vacation
The Sheraton Kauai Resort has become a yearly trip for our family. Our room is always immaculate and very clean. The staff at the breakfast buffet are wonderful and very inviting people. Food is wonderful too. Very responsive management and staff. We are planning to spend more time later this year at this Sheraton because we feel so at home here. Beautiful place and wonderful and caring employees.
June 29, 2014
Rated 5 out of 5 by Snoopy25000 Great Value
I have nothing but praise. We just had an ideal resort stay and everything went smoothly. The facilities and room were immaculate and the location right on the water is stunning. Most of all, we were so impressed by how genuinely warm and friendly the staff were. Other high end resorts on Kauai have a much more corporate feel, so I really appreciated the aloha spirit of the staff, many of whom were local locals. We want to come back!!!
January 28, 2014
Rated 3 out of 5 by Tshan Great hotel - not so great policies
This Sheraton was beautiful and romantic - on the ocean, and most of the staff were outstanding. Your beach activities staff went beyond expectations, so friendly and helpful. Room was comfy but for this much money - I would expect bug-free ( ants and little flies from broken door. Only response from staff was "I'm sorry"). My real complaint is "hold policy" of over $100 per day after room is paid, and not being told this upon booking or check in. That is a lot of money to be "held" and not available for your vacation stay. Not only hotel but coffee at Starbucks/lobby and a $20 hold on card? At least inform people ahead of time. I felt like a criminal putting down a deposit because I might steal something. Will not return for this reason, could get a condo at a much cheaper price and not have my money on hold.
February 17, 2014
Rated 5 out of 5 by NSullivan1027 We had an amazing honeymoon
Thank you so much to the Sheraton for allowing us to have an amazing, relaxing honeymoon. The plumeria suite was breathtaking!
July 2, 2014
Rated 5 out of 5 by Mike1941 Delightful Stay
We checked in a bit early , but were able to go to our room regardless. As an SPG member, we received a complimentary room upgrade. Neat! The hotel room was spacious and well appointed. The grounds are magnificent. The restaurant is right on the water and the menu was nicely varied and reasonably (for Hawaii) priced. The location for beach/water activity is great! Shopping is close by. The staff is friendly and stand ready to help. You don't need to travel far to accommodate your travel desires.
November 15, 2012
Rated 5 out of 5 by richross Great Property
Room View was superb.
Food at Rum Fire was five star
Fitness Room was perfect
Please consider more drawers for clothing in the room. There was plenty of space for more, however we only had 3 drawers, not adequate. I also want to mention my suggestion for all hotels (and several have complied) that your typical customer is at least 2 people, so why only one luggage rack in each room when there will be at least 2 suitcases? I believe most people would be appreciative of 2 luggage racks in their room.
June 20, 2014