Rated 4 out of 5 by mskinner91 Great hotel in a great location
Our first time to NY and we stayed here based on the location, price and reviews. Yes, the hotel is busy, but it was not overwhelming or congested at all. It is the summer season so we expected all of NY to be busy. Other than a few kids running in the hallway one night, it was quite on the 6th floor.
Nice rooms that are of average size with super comfy beds, down duvets and pillows. All the staff were very polite and helpful. I would stay here again.
July 29, 2014
Rated 5 out of 5 by mileman busy but beautiful city hotel
Sometimes a bit overcrowded. Large hotel, but staff and views and comfort are tip top.
Staff makes you feel like you are in a boutique hotel. Bravo.
July 13, 2014
Rated 5 out of 5 by Dighotel Manager was very helpful
The hotel manager Jorge was extremely accommodating when a large conference came in and caused us a disruption. I wouldn't have thought to stay in times square before but now will gladly come back knowing you've got a team led by a guy like him.
August 1, 2014
Rated 5 out of 5 by Kelly22 Excellent location- Super Clean rooms!!
We stayed in a newly renovated room on the 22nd floor with two full beds. The room was super clean and roomy with extra outlets and charging stations as well as flat screen TV, coffee maker and desk area. The location is excellent..just blocks from Central Park and Times Square, but just enough away from the congested areas. It was quiet ( no sreet noise at all) and the beds were super comfortable! The price was very competitive for such a nice facilty in a super location. Book it!!!
February 25, 2012
Rated 3 out of 5 by BusTrav Poor Front desk service ruins stay
I arrived in NY early and had Platinum concierge call to see if there was a room for me. She told me there was but it would be a standard with no upgrade. When I arrived at the front desk I was told there was nothing available; within about 1 minute the women next to me was then given a room. When I asked why I was told because she was a Platinum guest. I informed him that I was a lifetime Platinum and he still said there was no room. When I protested further he said he would check with the manager. Funny thing he then found a room for me. Bottom line is they lied to me and it is unacceptable.
May 16, 2013
Rated 4 out of 5 by DFB1 This hotel is convenient to everything!
Upon arrival, there was unflushed debris in the toilet, unvacuumed floor, messy bed. Housekeeping member Karma responded quickly and exceeded our expectations. We were promised 3000 points for our inconvenience, but were never told how to post them for our future use. We would LOVE to return to this hotel. We'll tell others to stay at this hotel. We enjoyed our NYC trip. Thanks Sheraton!
July 30, 2014
Rated 5 out of 5 by ILAN Another wonderful stay
In this last stay I reserved 2 rooms for me and my family. Despite the fact that the hotel was fully booked, I was recognized by my Platinum status and by my dozens stays in the past, and was upgraded to charming club rooms with all the benefits entitiled. As always, our stay at the Sheraton New York was most enjoyable, convenient and rewarding. It was again our home-away-from-home in NYC.
July 30, 2014
Rated 2 out of 5 by Mcklamford Problems with customer service
We had a bad experience at the Hotel since arriving, the receptionist did not properly treated, and also gave us the wrong room (1446), having to ask to change later (to 4630) as we had an upgrade.
Regarding Club Lounge, this was the only good thing about staying at the hotel, breakfast and amenities were good.
Another factor to improve is checked out, as we found was there was uncoordinated and friendliness of the staff of the Hotel. In summary, our expectations were not met at the Hotel.
We have been to several Sheraton across the world and this was a bad experience.
July 23, 2014
Rated 5 out of 5 by SPGChampion Great Hotel
This is one of the best Starwood Hotels in NYC.
For first time visitors to New York, I highly recommend it. It is located very close to the central park as well as the E subway line which takes you to JFK Airport.
The renovated rooms are really nice as well as the overall feel of the hotel.
The club lounge has great views and a good selection of appetizers in the evening as well as breakfast ideas.
Hudson Market is great for breakfast also!
January 14, 2012
Rated 4 out of 5 by TravelKen Great location and hotel but rude staff
I was disappointed by the front desk staff in terms of their attitude. I booked a one bed room and I was told at the front desk that they had sold out and could only offer double beds. The gentleman wasn't very nice about it and seemed make me feel as if this was normal practice to "take" a reservation but not "hold" the reservation. I asked a couple of time nicely to have him look for an alternative. but he was again rude but somehow he was able to find the room that he had previously stated was sold out. I think the hotel was very nice but expect a big NY attitude at the front desk. Set your expectations low as far as the staff is concerned.
March 5, 2013
Rated 5 out of 5 by Jodie52 this hotel has a great location
Very convenient to Times Square, Central Park. This is our 4th year staying at the Sheraton and will be back next year.
July 10, 2014
Rated 4 out of 5 by ampelon21 Great staff and clean, comfortable rooms
Had a great experience at this hotel on a recent two day stay. Room was clean if not a bit small. Bathroom recently renovated and well done. Staff was exceptionally helpful, courteous, and accommodating. Very close to Times Square and Central Park. Would stay again.
July 30, 2014
Rated 5 out of 5 by Flyer Outstanding staff
I have came to visit NYC after many years with my spouse. We chose this hotel for it was available to redeem points with a good rate. And, the surprise was waiting for us. One member of staff has made us feel welcome, special, important and she treated us as VIPs. Her name is Seher Funk.
The conversations, the small talk and kindness and desire to be there for us was so genuine that it left us both speechless.
Sharaton must be proud to have hired such an individual as it goes without saying, she is their true asset. I would have even slept in a balcony after such reception, as the lady has made our stay special. Absolutely outstanding.
January 28, 2014
Rated 5 out of 5 by NapaWineguy Family Vacation Big Apple
My first stay with the family at the Sheraton Times Square was a great one! It started at check in. As a new gold member, I requested an upgrade and was given a suite. Front desk attendant Alex Fish gets 5 stars for his customer service and pleasant demeanor ( not always easy to find in NY).
Walls were a little thin, but the room was spacious and bed was very comfortable.
Location,location, location, can't beat it.
We will definitely be back!
July 4, 2014
Rated 4 out of 5 by 7744 Frequent Traveler
Bathroom shower was not clean. Mildew in cracks and crevices. I was supposed to have a Club Level Room and I used extra points to get the Club Level Room, but I was put on another floor, and no points were put back into my account. The television was not clear. I was guaranteed a King but all that was available on check-in at 4 was a Double. My overall stay was not as satisfactory as in the past. Club Level food offerings are under par and need to be improved. I recently stayed at the Sheraton in New Orleans, and the Club Level room and food selections were fantastic. I was very unimpressed by what this hotel offered, especially for New York City.
December 9, 2013
Rated 2 out of 5 by 1357 Action not carried out
The stay was fine, facilities and room conditions were good. The problem was at checkout. The Front Desk person (unfortunately I did not note her name) agreed to reverse the internet charge when we understood that to be free for SPG guest. It was a small charge only and if she showed me that this was a valid charge then I would have paid it. However she indicated to reverse it and at the same time when I asked for the final statement she said there's not statement because there's no charge (I used points for my stay). I trusted all that and now (2 weeks later) I have not seen any reversal coming through. This is certainly disappointing that your front line service chose not to carry out an action that was promised.
October 5, 2013
Rated 1 out of 5 by Steve54 Over 100 hotel nites/year-it has to be clean!!!
I have stayed at this property each of the last 5 years as I have an annual convention here. By now I know what to expect - small rooms and bathrooms, well worn furniture and facilities and service that is uneven at best. So I came with minimal expectations. The first day was as expected but satisfactory given expectations. Then took a shower and found black mold in a number of spots! Requested the hotel take care of it and was greeted by a mg on duty who tried her best to address it, returned later to find the black mold was less and now gray. Room was beyond dusty, my allergies are a disaster. Watched housekeeping hang out in chairs in a guests's room for over a half hour one afternoon-hope it was on break. Most front desk staff appear resentful-no warmth. I'm guessing it comes from guests that are constantly complaining. One day watched guests in checking line for close to an hour! In summary, the hotel is just a notch up from a dump but acceptable at the price given it's location. I could go on and be more expansive with specifics but you get the idea.
November 10, 2013
Rated 5 out of 5 by pamela710 Very impressed!
I did a lot of customer satisfaction reviews before booking. I called the SPG customer service line and had a fabulous representative who helped book my stay. The rooms while compact, were nicely appointed, very clean and staff was wonderful. My only complaint was as a Gold Member, I think having to pay 14.99 a day for EVERY computer in the room was excessive (we had one room with two 20 somethings in it whose lifelines are computers and my husband and I in another needed to check emails frequently for work). Other than that observation, we had a great experience!
December 10, 2012
Rated 5 out of 5 by Hannahs A great visit
Me and my teenaged sons visited The Sheraton Times Square for seven nights and we had a totally awsome stay with many great memories. It was not only the incredible city, but also the hotel with a terrific service, to be able to book tours on the hotel and the service in the reception. The breakfast was maybe somewhat expensive but very good choices/menu in a very pleasant surronding with not so much noise. Thanks!
July 27, 2014
Rated 4 out of 5 by PORTTRAVELER Very Pleasurable experience!
This is a very nice hotel in the middle of Manhattan. Location could not be more prime. It is close enough to Times Square but yet not on top of it. Hotel staff was VERY pleasant and accommodating. Obtaining taxis was very easy due to the Taxi person whistling taxis for us. Room size was also very nice. If possible try to ask for a corner room. :) Rooms well kept and renovated. (We were told we were in a renovated room?) Def would recommend and visit again. Only thing I did not like was paying $3.25 per item to check baggage at the Baggage Check upon check out since we were staying in the city a few hours after check out. Overall, :) .
November 3, 2011
Rated 4 out of 5 by ToniCTravelAmeniti1 Service Squared in Times Square
The location for this property is convenient to Times Square. The property needs improvement. The spg recognitions is subpar but it is a good alternative to more expensive hotels. Very hard to get an upgrade as an elite traveler.
It is telling when a lot of platinum members rate this hotel so low. They really need to improve.
January 10, 2014
Rated 2 out of 5 by jules40 Needs improvement
This hotel had 2 great positives: the location was great, and the concierge made great restaurant recommendations, and was the only reason I gave a "good" review for staff responsiveness. And now the negatives- the front desk staff was professional at check-in, but certainly did not go out of her way for those "little extras". No refrigerator (other than the mini bar) was a downer. But THE BIGGEST negative was the bathroom- it REEKED! It smelled of moldy, wet towels, even after housekeeping came through. Not sure if there was a leak somewhere, but definitely should be checked out. I would still recommend this hotel, as maybe this was just a 1-room problem and we would be willing to give it a try one more time.
July 20, 2014
Rated 2 out of 5 by Rajeev Very Basic for the price you pay. Staff only does blame game
Started with a long Q for check in. Took 30 mins to reach the front desk as it had only one person manned up. The SPG Gold and Platinum had two front desk with only 1 or 2 guests waiting. On talking to front desk, she said its not her decision. Front desk manager said staff on holiday can't do anything.
Room Towels and Beds were stinky. Had a rotten smell, though they were changed daily I think the laundry used had a problem. Again staff mentioned not their problem. Guest services were very non courteous. Asked for Engish breakfast tea bags and was told can give only Wild Blossom orange or Earl Grey even though they do serve English tea bags in Hudson Market. Was asked to go for room service if I needed English tea bags.
Concierge gave wrong information about Statue of Liberty cruise timings. One of them knew about VIP passes from hotel for Empire state another one had no idea about it.
For the price I paid it was lower than basic amenities and service.
August 27, 2012
Rated 4 out of 5 by 3ladiesinNY Good location if you want to be near Time sq and Shows.
Our first trip to NY and the hotel is located on one the the busiest street in NY. Lots of restaurants around. We got a Metro pass ( they only take $2.50 in coins as payment on the bus ) and took the subway up to Central Park area. It's best to take the street behind the hotel as it is less crowded ( 6th & 5th ave less crowded) and it takes you to the Museum of Modern Art that is a great place for lunch and Rockefeller Centre . It's a short walk to the discount show ticket booth and we got our show tickets there. Long line,but it moves really fast. BEWARE- Had a bad experience with the people who hustle CD's on the street,very aggressive and they will rob you blind. DO NOT STOP. Hope the city does something about them. We took Yellow Cab from the airport .There were three of us and the cost was reasonable . Do take a bus tour as you learn a lot.
July 26, 2014
Rated 1 out of 5 by BlackRooster Nightmare Staff
Staff was unresponsive and when suggested how they would make it right - never did.
Daughter stuck with others in elevator shaft between floors and I had mobilize staff to locate them between 35/36 floor and attempt to help them.
As a 150 night annual SPG member not a single gesture of remedy, fully charged for everything.
September 5, 2013
Rated 5 out of 5 by Jayrob69 Excellent Staff
Front desk staff and room attendants were great. Really went out if their way to take care of us.
July 8, 2014
Rated 1 out of 5 by minie13 Horrible
The front desk is not friendly, they don't even make an effort to treat you well. I never had such a bad treatment in a 5 stars hotel.
Is unfair to pay more than 400 usd per night and don't even have free wifi in rooms. Even 10 euro hostels have.
To use the frigobar, you need to pay extra money. It doesn't make sense. I felt like if I wanted to use anything more than the bed bath and tv, I would have to pay a lot, even though I was already paying a lot of money.
I do not recomend this hotel for anyone and for sure will never come back.
It doesn't make any difference if you are a SPG member or not.
I have never stayed in a hotel with this price which has plastic curtain.
absolutely disappointed. I stayed 25 days in this horrible hotel.
October 25, 2013
Rated 4 out of 5 by BizMum15 The heartbeat of New York
This is a convenient location for touring New York, close to Subway, easy to get around from here. Hotel is very busy in July, perhaps that's why no ice in the machine on our floor? Pleasant staff, refreshing cocktails in the bar, comfy bed. Small bathroom, big TV, friendly staff.
July 28, 2014
Rated 4 out of 5 by Andi75 July one night stay
My check in experience was very disappointing. Marilyn who checked me barely acknowledged me. I stay at the Sheraton everytime I visit NYC, and have to say that her customer service was awful. I felt that she was bothered to check me in. She did not ask if I had any preferences to my room, acknowledge that I am a SPG member. She handed my room keys and said nothing to me while handing them to me, not even telling me what my room number was. My overall staywas good, but the check in experience was very dissappointing.
July 23, 2014
Rated 4 out of 5 by Annie101 Handicap Patrons
This was a prepaid stay through an agency. I needed 3 rooms the agency only sent reservations for 2. The missing one was mine which required a handicap room. In the confusion we were given a regular room which made for an extremely bad first night. Walker wouldn't fit thru the bathroom door. The problem was rectified the next day after we called. Response was prompt, new room was excellent. One other comment is maid service carts in the hallways made passage with a wheel chair difficult. Should be narrower or remove outboard wheels.
July 22, 2014