Rated 2 out of 5 by dmac328 Rough Stay
I checked in at the front desk, and was given 2 keys. I carried my bag up to my room, and neither key worked. I went back down to the front desk, and apparently they had assigned the keys to the wrong room. Not a big deal, just slightly annoying. My room was in a weird corner with 3 other rooms. I heard people coming in and out all night, including a loud fighting couple around 3am. At 6am, I was woken up by someone delivering room service. I did not order room service, and my "do not disturb" sign was on the door. When I got to the door half asleep, the girl at the door rudely said "you ordered room service." I said "no i didn't." She just said "oh," and walked away. No apology. I will not be staying at this hotel again.
May 23, 2014
Rated 2 out of 5 by Marco2013 Poor service
I travel to Seattle on business a lot, bit this Starwood property does not apparently want my service. I am not tested as a platinum level guest should be; rarely am I upgraded, and I have never been upgraded to a suite. On my last Visit, I had exceedingly poor service at the club lounge. The attendant never recognized me even just to say hello. He never came by to see if I wanted to drink order or anything of the kind. I wrote up a negative comment card and left it with the concierge desk, And at no point during my two day stay, did management ever address the poor service shoot nor the concerns that I raised. That is just poor service all around. There are other properties that would likely appreciate my patronage more than this hotel has shown me that it does.
November 4, 2013
Rated 5 out of 5 by Lanihoku638 Perfect Location
I would definitely stay here again! Location was perfect; only about 4-1/2 blocks away from Pike's Market, close to other modes of transportation, shops and restaurants. Room was very spacious, clean and the sweet sleeper bed was perfect!
June 1, 2014
Rated 5 out of 5 by Jackie3 Clean & Comfortable!
Stayed here during Memorial Day Weekend 2014 and yes, I would stay here again. I am very picky about cleanliness when it comes to staying at a hotel and the Sheraton in Seattle was that! Very Clean! Our room was right by the elevator and we didn't hear a thing. All the staff here at the Hotel were very helpful and very nice. Fitness facility and pool overlooking the city on the 35th floor was Beautiful. I highly recommend this place! Actually thinking of getting the SPG Card.
May 27, 2014
Rated 5 out of 5 by ahricahri Hotel is pretty good, but rooms could do better
I liked staying at the Sheraton. It is a great location, and overall it's a nice hotel with friendly staff. However, there are a few things that could use improvement. First off, the rooms were really, really hot, no matter how low we turned the thermostat. Second, housekeeping pretty much refused to stop by our room. We had to call for towels and soap a few times we were there. However, it was a great place for the conference, the staff was friendly, and overall, I think I would stay again.
May 26, 2014
Rated 5 out of 5 by MC07 Great location
Convenient to Convention Center; walking distance to local attractions and dining
June 2, 2014
Rated 3 out of 5 by JohnInEverett Just not as good as before
For eleven years I have taken my family to the Sheraton the first part of December to see a show and do Christmas shopping. The last few years we've been staying two nights and taking advantage of the Macy's Holiday Shopping package. Every year we have a great time and look forward to doing it all over next year.
But this year was different. I made reservations back in September/October for our stay in December. No problem with reservations. But when we arrived at 3:30pm on the day of our check-in (30 minutes after the check-in time), we were told the room was not ready. They went ahead and checked us in. Part of the Macy's package is you receive a gift card for each night you stay. We had reservations for two nights - so two gift cards (which is how it has been in the past). The guy at the desk only gave us one gift card. I asked him about it and he said it was one card per room booked. I explained the deal was per night and not per room. After some back and forth, he looked it up and realized his mistake and gave me another card. I should not have to explain the details of their promotions to the check in folks. Anyway... they took my cell phone and said they would call when our room was ready. Should not be more than an hour. We left our bags at the Bell desk and walked around the city. After an hour we came back- though we didn't receive a call. Still no room available. He said he would call us as soon as it was ready; that it shouldn't be much longer. We decided to go for dinner across the street. Still no call while at dinner. We came back a little after 6:30 to get a room - which we needed because we had tix to a show that started at 8 and needed to change. This time a young lady helped us. I explained the situation and asked if our room was ready. She looked at the computer for a while and then went in the back. After about 3 minutes she came back and said our "traditional" room was ready and started to process the keys. I stopped her and told her I made reservations for a "deluxe" room. She looked a little blank and went into the back again. About 5 minutes later she came out and gave me card keys to our room. To quote a Seinfeld episode, "it seems they are good at taking the reservation, but had some trouble keeping the reservation." Once I make the reservation I trust they can be competent enough to know the details without me having to argue with the front desk to get what I already reserved. And I was disappointed that no one wanted to make it right. When I said I was going to go to dinner while I waited for my room an offer to comp part of my meal in the hotel restaurant would have been nice, and would have gone a long way.
The location of the hotel is good, and my kids love the pool. Our view from the room was nice overlooking downtown. I agree with previous posters about valet parking. As much as they charge per day and not having a self-service parking option, it seems reasonable that I should be able to call down for my car.
We'll do our annual Christmas trip again next year. But I may look at what other hotel options are available downtown.
December 6, 2011
Rated 5 out of 5 by Joanne43 My Best Sheraton Experience
I have stayed at many, many Starwood Properties all over the world. This was the best experience I have ever had at a Sheraton Property. The location, service, recognition, amenities and ease of travel made this routine long weekend holiday so much more. From the moment I stepped up to the reception desk to the time I had to leave it was the perfect escape. The club level ambiance, food selection, and personnel were amazing. Much more than you would expect. The upgraded room was over the top in layout, convenience, and luxury. I was already planning my next stay here before I even left. Will definitely make this location my go to getaway. Thanks so much!
January 16, 2014
Rated 5 out of 5 by NewMom2013 Great service for new moms
The staff were extremely helpful and respectful of my needs as a new mom. Traveling apart from my baby, I needed to store pumped breast milk. When I didn't feel the refrigerator was adequate for my 5 night stay, the staff were extremely accommodating, allowing me to store my supply in the hotel freezer. Definitely added peace of mind, knowing that for my flight back to the East coast, there wouldn't be any spoilage of my precious cargo.
May 27, 2014
Rated 3 out of 5 by anon2014 room size
room was more like a closet
June 1, 2014
Rated 3 out of 5 by Vegasgolf25 Don't Understand
Once my room was ready, the hotel was great. However, I prepaid for a room and I requested an early check in with this new 24 Hour Experience option they offer. Upon arrival, I had to wait for 3 hours before a room was ready. Front desk could only say sorry and offer a $25 room F&B credit which really doesn't cost them anything. It's their policy to give rooms to first come even though I pre-paid 100% and was confirmed a check in time with their new program. I don't understand how that could happen. Regardless, I would stay there again assuming these instances wouldn't occur the next time. The location was perfect and hard to deny.
December 6, 2011
Rated 2 out of 5 by David12345 Noise
I stayed in Room 3423 on the night of 5/27/14. There was a constant (every two - five minutes) pounding sound that came through the ceiling - - sounded like some sort of mechanically produced sound (not a person). Went on all night.
Not sure if this room is right underneath some type of equipment, But someone should consider how to fix this.
May 28, 2014
Rated 2 out of 5 by Pat1234 NO HOT WATER
We stayed one night here, in the evening I called to report no hot water. The fellow called me back and told me someone would check into it, he offered a $30 discount which seemed reasonable. I asked him to let me know what was wrong and when it would fixed. Never heard anything back, my wife and kids would not use the tub or shower because the water was that cold. I braved a quick cold shower and it was cold. The next morning no hot water, no call detailing the problem. Did receive our express checkout with no credit on it. The front desk corrected that. It seems that they don't care about there guests as there was follow up.
November 30, 2011
Rated 2 out of 5 by RLHSFO71 Move em in an move em out
The hotel facilities are nice. The hotel is clean and the staff are reasonably courteous. The hotel is huge and I think because of the sheer volume they just are not able to cater to business travelers very well. They DO NOT recognize SPG Gold and Platinum travelers well at all. The check in lines are poorly organized and there is NO GOLD or Platunum check in line (even though they have a small sign). I'd stay elsewhere.
February 11, 2012
Rated 5 out of 5 by Miyon Wonderful experience in all respects.
The fitness facilities were clean, modern and ample and what a view! The club room had great food--breakfasts were delicious and the coffee, superb.Staff everywhere were friendly, not oppressive, and very gracious. Definitely recommend--especially for a conference or just a holiday stay.
May 27, 2014
Rated 4 out of 5 by nbnbnbnbnb Excellent hotel
A top quality hotel - strongly recommended
May 29, 2014
Rated 5 out of 5 by SunflowerRita Best experience ever at a Sheraton!!
My husband and I stayed at the Sheraton Seattle for a few days in Feb 2012. It was the best experience we have ever had at a Sheraton! Our room was beautiful, the staff was wonderful & the concierge was extremely helpful. The location is perfect too. A great place to stay when you want to be in downtown Seattle close to all the action. We highly recommend this hotel. It is worth every penny!
March 9, 2012
Rated 5 out of 5 by redcat Exceeded our expectations
This hotel exceeded our expectations in every way. Friendliness of staff was unexcelled. Room and facilities were impeccably clean and functional. Location was great. Rates were reasonable for the location. Being charged $27.40 daily for a refridgeratior was a surprise and a disappointment, but staff took half off when I complained. I definitely would stay here again.
December 8, 2011
Rated 5 out of 5 by buckwheat Perfect stay in every way!
This was an overnight stay on points for me. I was reuniting with my daughter who had been overseas for many months.
When we drove up, the concierge was able to immediately help us with a couple of questions regarding our plans for the evening and was very welcoming. The hotel check-in was speedy and efficient. We were informed that we had received a platinum upgrade.
We received an upgrade to a superb one bedroom suite that was huge and perfectly comfortable.
The upgraded room had only one bed so we called down for a roll in bed. It arrived in 3 minutes and was a full mattress- not just a folding back-breaker!
The room had excellent climate control and was very comfortably appointed. We heard nothing from above below or from the hallway and this allowed for a perfect sleep.
This was a points stay and we had the choice of any of the Starwood properties. I am so confident that we made the right choice that this WILL be my choice whenever I come to Seattle!
July 7, 2013
Rated 5 out of 5 by Medes Good stay
Conveniently located a block away from the convention center and downtown Sheraton makes you have a good time. We liked everything with the stay. We wished the mattress and pillows were more comfortable, but they were still not too bad. Staff were courteous and we did not need to follow up any requests.
June 11, 2013
Rated 4 out of 5 by KcmC Great location
We regularly stay at this hotel - upwards of 4 times a year. The location and surrounding area is fantastic. The hotel does a very good job overall, with one exception - the valet parking.
Being a busy hotel, with regular conferences and events, the valet parking is always congested. And as there is no self park, you are held hostage to the system. All other hotels we stay at where we use valet give you " full service" for your fee - that is, you have the convenience of calling down to have your car brought up so it is ready to go when you are. Unfortunately, this hotel cannot seem to manage this process. You cannot call for your car, you have to queue to request, and you are left standing around in the cold waiting. Not the last impression you want to leave with your guests.
Until this is remedied, there will always be a bad taste left with many guests, and their ratings will be impacted. Othe than this one issue, the hotel is terrific. Great facilities, great location, and good rates.
November 30, 2011
Rated 4 out of 5 by iadsea No Wall Street Journal
The Sheraton is an overall good hotel, even if staying in the dated but remodeled Pike tower. However, I have requested a Wall Street Journal rather than the typical USA Today multiple times (as a Platinum Member) and have never had the request fulfilled. A business hotel should have the WSJ.
October 22, 2011
Rated 5 out of 5 by Danny45 great location.....courteous service
Sheraton Seattle is in a great location - within walking distance of Pike Place Market and the light rail that you can take to the Space Needle and other sights.
The front desk staff was very courteous and honored a request to place us close to our son and his family.
June 8, 2013
Rated 3 out of 5 by WWL1 SPG Recognition Lacking
At check in, the SPG staff person was handling a non-SPG guest. I went to the regular line. That person did not offer a room upgrade nor tried to explain why a room upgrade was not available. The hotel did not seem to be booked. This was quite disappointing.
December 9, 2012
Rated 2 out of 5 by Kathy111 Excellent Service
While i did have some problems with noise, the hotel management more than compensated for the problem. They were wonderful and I really enjoyed my stay.
May 25, 2014
Rated 5 out of 5 by Eddie16 Second Home
Almost every week, my wife and I travel to the Seattle and stay at the Sheraton Seattle. Great location, love the lobby, staff, and the view. They treat you very well here. Hope to use the "rooftop" pool next week!
December 13, 2011
Rated 5 out of 5 by DateNight Nice "date night" stay
My wife & I live in the suburbs near Seattle. We had Saturday night theater tickets at the Paramount, so we decided to treat ourselves & stay in town after the show. We had never stayed at the Sheraton, but heard nice things about it so we chose to stay one night there.
The Sheraton is close to everything downtown - very convenient for our plans. The room was very nice, clean & comfortable. We loved the bed. They weren't very crowded (a snow storm was moving into the area the next day) so we didn't see too many other guests. Though we did hear a loud slam whenever a guest's room door would close. My wife used the health club the next morning & it was very nice. We headed home Sunday morning after breakfast amid the snowstorm.
One thing. I was a bit shocked at the tab for using valet parking, well over $40+ including Seattle's hefty tourism taxes & fees. There are much cheaper public parking options within a block of the hotel, so I'll make sure not to use the valet again.
But otherwise we had a very enjoyable date night stay after the theater. We just might do that again!
January 18, 2012
Rated 3 out of 5 by Jackie271 Late, But almost Worth the Wait.
The only negative I have for the hotel is that our room was ready for us 2 hours later than promised by the front desk when we checked in. So disappointing because we made plans based on the promised time.
November 29, 2011
Rated 5 out of 5 by Freelance84 Great location
Perfect location!! 6 blocks from Pikes Market, light rail extremely close, plenty of things to do around the hotel. Very clean hotel and professional staff. Will stay there again.
September 10, 2013
Rated 4 out of 5 by Trixi Good
Two issues: I requested a room on an upper floor, but was assigned a room overlooking a parking garage on the 8th floor.
More important, an important fax was sent to the hotel on Wednesday. It was not delivered until I asked about the status when I checked out Thursday morning, loosing two days for its reply to the sender.
May 23, 2014