Sheraton Seattle Hotel

  • 1400 6th Avenue
  • Seattle,
  • Washington
  • 98101
  • Estados Unidos
  • Mapa

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Rated 4.1 out of 5 by 1032 reviewers.
Rated 4 out of 5 by Conference stay Room and Staff were great. Towels were thin, cheap and not soft. July 23, 2014
Rated 4 out of 5 by Options I especially like the ability of having housekeeping optional. July 23, 2014
Rated 3 out of 5 by BAD SERVICE/GREEN OPTION Disappointing - was asked to participate with the SPG "GREEN OPTION" - which was explained to me it was to save Energy by not changing out the linens/towels daily. Fine - this is a wonderful idea, I'm all for reducing the Carbon footprint, making my stay more eco-friendly. HOWEVER.... this turned into a tool by the hotel to NOT FURNISH SERVICE OF ANY KIND. I was rather upset and astonished that Sheraton/Seattle took this to mean they would not make the bed, clean the bathroom, nor remove the trash. This was NOT explained. NO SERVICE at a hotel is NOT a "Green Option", but rather a option to not provide service. This was unexpected. This was my third business SPG stay in 8 months, and by far the most disappointing. The hotel is beautiful, the front desk pleasant, the location superb. Who wants to stay at a hotel that will NOT provide basic housekeeping service? This should not have to be specially requested. Because of this, ** I NEED TO RETHINK MY POTENTIAL STAY AT SPG FOR AN OCTOBER CONFERENCE ** July 21, 2014
Rated 4 out of 5 by This hotel is perfectly located You are so close to pikes market, walking du Instance to the space needle . Surrounded by shops and restaurants July 22, 2014
Rated 5 out of 5 by Excellent but Someone is Smoking I had my usual excellent experience at your property, but could smell cigarette smoke creeping into my room in the late evening. Not sure you could do anything about that but thought I would let you know someone is not respecting the law! July 21, 2014
Rated 4 out of 5 by This hotel is conveniently located and offers a good guest experience This hotel offers all the amenities required by a busy business traveller and provides a good guest experience. You are also able to enjoy the room undisturbed and contributed to environmental sustainability by selecting the "green" option. July 21, 2014
Rated 5 out of 5 by My Best Sheraton Experience I have stayed at many, many Starwood Properties all over the world. This was the best experience I have ever had at a Sheraton Property. The location, service, recognition, amenities and ease of travel made this routine long weekend holiday so much more. From the moment I stepped up to the reception desk to the time I had to leave it was the perfect escape. The club level ambiance, food selection, and personnel were amazing. Much more than you would expect. The upgraded room was over the top in layout, convenience, and luxury. I was already planning my next stay here before I even left. Will definitely make this location my go to getaway. Thanks so much! January 16, 2014
Rated 5 out of 5 by The hotel is in a great location Sheraton Seattle is in a great location to the Pike Market, Convention Center, Shopping, and Seattle Center. July 22, 2014
Rated 5 out of 5 by good location good location and nice accomodation July 22, 2014
Rated 3 out of 5 by Don't Understand Once my room was ready, the hotel was great. However, I prepaid for a room and I requested an early check in with this new 24 Hour Experience option they offer. Upon arrival, I had to wait for 3 hours before a room was ready. Front desk could only say sorry and offer a $25 room F&B credit which really doesn't cost them anything. It's their policy to give rooms to first come even though I pre-paid 100% and was confirmed a check in time with their new program. I don't understand how that could happen. Regardless, I would stay there again assuming these instances wouldn't occur the next time. The location was perfect and hard to deny. December 6, 2011
Rated 4 out of 5 by Staff Responsiveness We checked in earl at 11:30am only to find a pizza in the lobby of our 17th floor, we returned at 7pm to see it still there. I told the front desk, they thanked me, yet at 8:30 it was still and all its odor. Woke up the next morning to see it still there at 8:45am and still there when I checked out at 2:30. Took a picture and showed it to the front desk, what other small details go unattended? Very disappointed for the level of quality I have come to expect from Starwood. July 15, 2014
Rated 4 out of 5 by Sheraton Seattle Comfortable bed but no view. No vent in the restroom. Friendly staff. July 21, 2014
Rated 5 out of 5 by comfortable beds We did alot of walking around the city and the beds were so comfortable! We couldn't wait to go to bed each night. July 21, 2014
Rated 4 out of 5 by Nice downtown location Very good hotel, clean, professional staff, & heart of downtown. None of the Seattle hotels participate in latest SPG promotion. Thumbs down! I'm not someone on a summer cruise, I'm a businessperson who CHOSE your property/ brand. Please consider to join the promos next time. July 19, 2014
Rated 5 out of 5 by Jeff S. Great Location, very close to the convention center July 21, 2014
Rated 2 out of 5 by NO HOT WATER We stayed one night here, in the evening I called to report no hot water. The fellow called me back and told me someone would check into it, he offered a $30 discount which seemed reasonable. I asked him to let me know what was wrong and when it would fixed. Never heard anything back, my wife and kids would not use the tub or shower because the water was that cold. I braved a quick cold shower and it was cold. The next morning no hot water, no call detailing the problem. Did receive our express checkout with no credit on it. The front desk corrected that. It seems that they don't care about there guests as there was follow up. November 30, 2011
Rated 2 out of 5 by Move em in an move em out The hotel facilities are nice. The hotel is clean and the staff are reasonably courteous. The hotel is huge and I think because of the sheer volume they just are not able to cater to business travelers very well. They DO NOT recognize SPG Gold and Platinum travelers well at all. The check in lines are poorly organized and there is NO GOLD or Platunum check in line (even though they have a small sign). I'd stay elsewhere. February 11, 2012
Rated 5 out of 5 by Comfortable and convenient Ideal location downtown, easy access from freeway, splendid rooms with fully adjustable climate controls, wonderful bed, attentive service, efficient valet parking, friendly staff July 19, 2014
Rated 5 out of 5 by Best experience ever at a Sheraton!! My husband and I stayed at the Sheraton Seattle for a few days in Feb 2012. It was the best experience we have ever had at a Sheraton! Our room was beautiful, the staff was wonderful & the concierge was extremely helpful. The location is perfect too. A great place to stay when you want to be in downtown Seattle close to all the action. We highly recommend this hotel. It is worth every penny! March 9, 2012
Rated 5 out of 5 by Exceptional! We enjoyed the location, staff, room, but the experience that stands out most is the way our sad news was handled. We got word while we were in Seattle that we had a death in the family. I talked to a very sweet lady at the front desk (wish I could remember her name) and not only was she sympathetic, she immediately got the information I needed regarding our remaining pre-paid days should we need to leave early. We received unparalleled professionalism and the policy in place for such a situation is very much appreciated. July 10, 2014
Rated 5 out of 5 by Exceeded our expectations This hotel exceeded our expectations in every way. Friendliness of staff was unexcelled. Room and facilities were impeccably clean and functional. Location was great. Rates were reasonable for the location. Being charged $27.40 daily for a refridgeratior was a surprise and a disappointment, but staff took half off when I complained. I definitely would stay here again. December 8, 2011
Rated 5 out of 5 by I liked it was so close to everything pikes mkt space needle etc Flying into Seatac then taking lightrail to the end and then around the corner and there you are so convenient to everything,could walk everywhere, would definately stay there again. July 18, 2014
Rated 5 out of 5 by Great location This hotel is in a great location right across the street from the Washington State Convention Center. I have stayed here a couple times, and have enjoyed great service. I was given a room that smelled like smoke, even though it was a non-smoking room. The front desk staff was very helpful and found that the room next door was available and moved me right away. July 15, 2014
Rated 5 out of 5 by A very good choice The hotel facilities are quite nice, and the amenities are top-notch. It is in a very convenient location. The staff was amazing! July 18, 2014
Rated 5 out of 5 by Perfect stay in every way! This was an overnight stay on points for me. I was reuniting with my daughter who had been overseas for many months. When we drove up, the concierge was able to immediately help us with a couple of questions regarding our plans for the evening and was very welcoming. The hotel check-in was speedy and efficient. We were informed that we had received a platinum upgrade. We received an upgrade to a superb one bedroom suite that was huge and perfectly comfortable. The upgraded room had only one bed so we called down for a roll in bed. It arrived in 3 minutes and was a full mattress- not just a folding back-breaker! The room had excellent climate control and was very comfortably appointed. We heard nothing from above below or from the hallway and this allowed for a perfect sleep. This was a points stay and we had the choice of any of the Starwood properties. I am so confident that we made the right choice that this WILL be my choice whenever I come to Seattle! July 7, 2013
Rated 5 out of 5 by Wonderful staff My room was so clean and comfortable, but I was most impressed by the staff. They were so warm and inviting, and willing to help with anything I needed. July 18, 2014
Rated 2 out of 5 by Sheraton stay with Mother and my sisters My mother and sisters came to Seattle to visit my sister who lived in Seattle. My mother had had a stroke 4 months ago and could walk a little in her walker. Sheraton provided her a wheel chair. That was nice. However, coming and going from the Sheraton for walks in the city with my mother was not so smooth. The guys working on the drive would watch me push my 200 pound mother up the drive in the wheel chair and not offer to help or we had to walk through the restaurant to get into the hotel with the wheel chair. My mother was a big tipper. We had to ask the desk daily to clean our room or it would not get clean. 4 women in a room can be messy. Because walking to other restaurants was work with mother in a wheel chair we attempted to eat in the Sheraton restaurant. Breakfast was always great. But lunch and dinner was bad. Untrained wait staff and cooks. Our steaks were under cooked "raw" not medium rare or medium is what we order. Manager came over and took off half the bill. We did not want free food we wanted tasty cooked right food. At 6pm they ran out of baked potatoes. There was only 3 tables eating at that time in the restaurant. The baked Potatoes we did get on our table were cooked at 4pm and zapped in the microwave at 6pm for us, "rubber". Next time we will stay somewhere else in Seattle. Staff at the desk were great. Elizabeth July 19, 2014
Rated 5 out of 5 by Good stay Conveniently located a block away from the convention center and downtown Sheraton makes you have a good time. We liked everything with the stay. We wished the mattress and pillows were more comfortable, but they were still not too bad. Staff were courteous and we did not need to follow up any requests. June 11, 2013
Rated 3 out of 5 by Poor air conditioning in room. We were excited to stay at the Sheraton for a convention, but was not impressed with the room. Upon our arrival, room was warm with no air circulation. Turned the temperature down to 60 and fan on Hi before going out to dinner. When we came back, room was still warm. We did not sleep well. The next morning we called down to have Maintenance look at. He brought us a fan for our room (which really just moved warm air in our room) and said "air does not seem to be working." I expected more for the price. On the plus side, they gave us a Rollaway bed at no additional cost for our daughter when no 2 bed rooms available. June 23, 2014
Rated 4 out of 5 by Great location We regularly stay at this hotel - upwards of 4 times a year. The location and surrounding area is fantastic. The hotel does a very good job overall, with one exception - the valet parking. Being a busy hotel, with regular conferences and events, the valet parking is always congested. And as there is no self park, you are held hostage to the system. All other hotels we stay at where we use valet give you " full service" for your fee - that is, you have the convenience of calling down to have your car brought up so it is ready to go when you are. Unfortunately, this hotel cannot seem to manage this process. You cannot call for your car, you have to queue to request, and you are left standing around in the cold waiting. Not the last impression you want to leave with your guests. Until this is remedied, there will always be a bad taste left with many guests, and their ratings will be impacted. Othe than this one issue, the hotel is terrific. Great facilities, great location, and good rates. November 30, 2011
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